FEAT_REPLY_AND_NOTE_IN_CLAIM_MODULE_SRI

2025-01-29 14:47:23 +05:30 · 2025-01-29 14:47:23 +05:30 · dd4e947f42
commit dd4e947f42
parent 55e4b9ec17
10 changed files with 373 additions and 83 deletions
--- a/app/Config/Routes.php
+++ b/app/Config/Routes.php
@ -502,6 +502,8 @@ $routes->group("/ticket", ["filter" => "authMVC"], function ($routes) {
   $routes->get('view/(:any)','TicketController::view_ticket/$1');
   $routes->get('mail_template','TicketController::mailTemplate');
   $routes->post('crud_mail_template/(:any)','TicketController::crudTemplate/$1');
-   $routes->post('note','TicketController::crudNote');
+   $routes->post('note/(:any)','TicketController::crudNote/$1');
+   $routes->post('reply','TicketController::saveReply');
+//    $routes->post('ticket_messages','TicketController::getTicketMessage');
 });

--- a/app/Controllers/MasterController.php
+++ b/app/Controllers/MasterController.php
@ -1669,11 +1669,12 @@ class MasterController extends AdminController
            ["filePath" => ROOTPATH."public/sample_excel/sample_inception.xls","fileName" => "sample_inception.xls"],
            ["filePath" => ROOTPATH."public/assets/images/login_bg.jpg","fileName" => "login_bg.jpg"]
        ];
-        $email_id = 'hariharan@nhanceindia.in';
+        $email_id = 'srinivas.saravanan@venbainfotech.com';
+        $params = ['mail'=>$email_id];
        $common = ['mail_type'=>'test_mail_cli'];
-        $bcc = "vijayalakshmi@nhanceindia.in,vitvelz@gmail.com,velmurugan.s@venbainfotech.com,hariharan@nhanceindia.in,hariharan@jubiliant.in,srinivas.saravanan@venbainfotech.com";
+        // $bcc = "vijayalakshmi@nhanceindia.in,vitvelz@gmail.com,velmurugan.s@venbainfotech.com,hariharan@nhanceindia.in,hariharan@jubiliant.in,srinivas.saravanan@venbainfotech.com";
        // Send email and get response
-        $result = MailHelper::send_email(['mail' => $email_id, 'subject' => 'Mail Via CLI','bcc'=>$bcc ,'message' => $message,'attachments' => $attachments,'common'=>$common]);
+        $result = MailHelper::send_email(['mail' => $email_id, 'params'=>$params,'subject' => 'Mail Via CLI','message' => $message,'attachments' => $attachments,'common'=>$common]);
                

        log_message('error',json_encode($result));
--- a/app/Controllers/TicketController.php
+++ b/app/Controllers/TicketController.php
@ -11,6 +11,8 @@ use App\Models\TicketHistoryModel;
 use App\Models\TicketMailTemplateModel;
 use App\Models\TicketMessageModel;
 use App\Models\TicketNoteModel;
+use App\Models\UserModel;
+use DOMDocument;
 use Psr\Log\LoggerInterface;
 use Kint\Kint;

@ -33,9 +35,10 @@ class TicketController extends BaseController
    protected $ticketMasterModel;
    protected $ticketHistoryModel;
    protected $ticketMailTemplateModel;
-    protected $ticketMesageModel;
+    protected $ticketMessageModel;
    protected $ticketNoteModel;
    protected $triggerType;
+    protected $userModel;

    public function __construct()
    {
@ -92,15 +95,17 @@ class TicketController extends BaseController
            7 => "Trigger 7"
        ];

-        $this->placeHolders = ['member_name', 'nhance_logo', 'tpa_id', 'ecard_download_link', 
-        'client_logo', 'policy_no', 'member_summary', 'app_link', 'post_enrollment_app_link', 
-        'client_name'];
+        $this->placeHolders = ['employee_name', 'employee_id', 'corporate_name', 'relationship', 
+        'insured_name', 'acm_name', 'acm_contact', 'claim_no', 'pt_name'];

        $this->ticketMasterModel = new TicketMasterModel();
        $this->claimStatus = new TicketClaimStatusModel();
        $this->clientModel = new ClientModel();
        $this->ticketHistoryModel = new TicketHistoryModel();
        $this->ticketMailTemplateModel = new TicketMailTemplateModel();
+        $this->ticketNoteModel = new TicketNoteModel();
+        $this->ticketMessageModel = new TicketMessageModel();
+        $this->userModel = new UserModel();
        
    }

@ -201,7 +206,16 @@ class TicketController extends BaseController
        // dd($ticket_data);
        $data = $this->ticket_form_data($ticket_data['ticket_type_id']);
        $data['ticket_data'] = $ticket_data;
-        $data['ticket_note'] = $this->ticketNoteModel->where('is_active', 1)->findAll();
+        $data['reply_data'] = $this->ticketMasterModel
+        ->join('ticket_claim_status','ticket_master.claim_status_id = ticket_claim_status.id and ticket_claim_status.is_active = 1')
+        ->join('ticket_mail_template','ticket_claim_status.trigger_type = ticket_mail_template.trigger_type and ticket_claim_status.ticket_type = ticket_mail_template.ticket_type and ticket_mail_template.is_active = 1')
+        ->where('ticket_master.id',$ticket_id)
+        ->where('ticket_master.is_active',1)
+        ->first();
+        $data['placeHolders'] = $this->placeHolders;
+        $data['message_data'] = $this->getTicketMessage($ticket_id);
+        // dd($data);
+
        return $this->loadLayout('ticket_edit_onbording', $data);
    }

@ -351,8 +365,77 @@ class TicketController extends BaseController
        }
    }

-    public function crudNote(){
+    public function crudNote($action){
+        // action = 1 is read, action 2 is insert/update 
+        if ($action == 1){
+            $ticket_master_id = $this->request->getPost('id');
+            if (isset($ticket_master_id) && $ticket_master_id != ''){
+                $data = $this->ticketNoteModel->where('is_active',1)->where('ticket_id',$ticket_master_id)->first();
+                if ($data){
+                    return $this->respond(['status' => true, 'data' => $data],200);
+                }else{
+                    return $this->respond(['status' => false],404);
+                }
+            }
+            
+        }elseif ($action == 2){
+            $data = $this->request->getPost();
+            // if (isset($data['id']) && $data['id'] != ''){
+                $status = $this->ticketNoteModel->save($data);
+            // }
+            if ($status){
+                return $this->respond(['status'=>true],200);
+            }else{
+                return $this->respond(['status'=>false],404);
+            }
+        }
+    }
+
+    public function saveReply(){
+
+        $received_data = $this->request->getPost();
+        $received_data['sender'] = 'staff';
+        $status = $this->ticketMessageModel->save($received_data);
+        if ($status){
+            return $this->respond(['status' => true,'code'=>200],200);
+        }else{
+            return $this->respond(['status' => false,'code' => 404],404);
+        }

    }

+    public function getTicketMessage($ticket_master_id){
+        // log_message('error','Function called');die();
+        // $ticket_master_id = $this->request->getPost('id');
+        $user_id =  get_session_userid();
+        $logged_user = $this->userModel->select('first_name,last_name,profile')->where('id',$user_id)->first();
+        $dataToSend = [];
+        $dataToSend['user_name'] = $logged_user['first_name'].' '.$logged_user['last_name'];
+        $dataToSend['messages'] = $this->ticketMessageModel->where('is_active',1)
+        ->where('ticket_id',$ticket_master_id)->orderBy('created_at', 'DESC')
+        ->findAll();
+        foreach ($dataToSend['messages'] as $message){
+            $mail_content_converted = $this->convertHtmlToText($message['mail_content']);
+            $message['mail_content'] = $mail_content_converted;
+        }
+        $dataToSend['emp_name'] = $this->ticketMasterModel->select('emp_name')
+        ->where('id',$ticket_master_id)->where('is_active',1)
+        ->first()['emp_name'];
+        // dd($dataToSend);
+        if($dataToSend){
+            return $dataToSend;
+        }else{
+            $data = [];
+            return $data;
+        }
+
+
+    }
+
+    public function convertHtmlToText($html) {
+        $dom = new DOMDocument();
+        @$dom->loadHTML($html);
+        return strip_tags($dom->saveHTML());
+    }
+
 }
--- a/app/Helpers/GmailResponseHandler.php
+++ b/app/Helpers/GmailResponseHandler.php
@ -56,11 +56,12 @@ class GmailResponseHandler{
        //     'employee_id' => isset($params['params']['common']['employee_id']) ? $params['params']['common']['employee_id'] : null,
        //     'mail_type' => isset($params['params']['common']['mail_type']) ? $params['params']['common']['mail_type'] : null,
        //     'gmail_api_status' => isset($params['gmail_api']['status']) ? $params['gmail_api']['status'] : null,
-        //     'gmail_api_id' => isset($params['gmail_api']['data']['id']) ? $params['gmail_api']['data']['id'] : null
+        //     'gmail_api_id' => isset($params['gmail_api']['data']['id']) ? $params['gmail_api']['data']['id'] : null,
+        //     'received_message' => isset($params['gmail_api']['data']['labelIds'])?json_encode($params['gmail_api']['data']['labelIds']): null
        // ];
       // Initialize data array
        $data = [];
-        // print_r($params['params']['common']);die();
+        // // print_r($params['params']['common']);die();
        if (isset($params['params']['common'])) {
            foreach ($params['params']['common'] as $key => $value) {
                $data[$key] = isset($value) ? $value : null;
--- a/app/Models/TicketMessageModel.php
+++ b/app/Models/TicketMessageModel.php
@ -12,7 +12,7 @@ class TicketMessageModel extends Model
    protected $returnType       = 'array';
    protected $useSoftDeletes   = false;
    protected $protectFields    = true;
-    protected $allowedFields    = [];
+    protected $allowedFields    = ['id','sender','ticket_id','mail_subject','emp_mail','mail_content','created_at'];

    
  // Callbacks
--- a/app/Views/ticket_conversation.php
+++ b/app/Views/ticket_conversation.php
@ -1,28 +1,37 @@
+<div id="ticket_messages_div">
+    <?php $messages =  $message_data['messages'];
+        foreach ($messages as $message) :
+    ?>
+    <?php if ($message['sender'] == 'user') { ?>
 <div class="card mb-3" style="margin-right: 23px;">
    <div class="card-body">
        <div class="row">
            <div class="col-xl-2 col-lg-3">
                <div class="text-center">
-                    <div class="mb-3">
-                        <img src="https://venbait.in/nhance/helpdesk/dev/assets/helpdeskz/images/user.jpg"
-                            class="user-avatar rounded-circle img-fluid" style="max-width: 100px">
+                    <div style="padding-left: 10px;" class="mb-3">
+                        <div class="row">
+                            <img src="https://venbait.in/nhance/helpdesk/dev/assets/helpdeskz/images/user.jpg"
+                                class="user-avatar rounded-circle img-fluid col-mb-6" style="max-width: 70px">
+                                <div style="padding-left: 10px;padding-top: 15px;" class="col-mb-6"><?= $message_data['emp_name'] ?></div>
+                            </div>
+                            <span style="text-align: center;    position: relative;text-align: center;bottom: 28px;left: 15px;" class="badge badge-dark">User</span>
+
                    </div>
                    <div class="mb-3">
-                        <div>RUPESH</div>
-                        <span class="badge badge-dark">User</span>
                    </div>
                </div>
            </div>
            <div class="col">
                <div class="mb-3">
-                    <div class="text-muted"><i class="fa fa-calendar"></i> 16 December 2024 04:15 pm</div>
+                    <div class="text-muted"><i class="fa fa-calendar"></i> <?php echo (new DateTime($message['created_at']))->format('j F Y h:i a');?></div>
                </div>
                <div id="msg_388" class="form-group">
-                    Body </div>
-                <div class="form-group mt-5">
+                    <p><?= $message['mail_content'] ?></p> 
+                </div>
+                <!-- <div class="form-group mt-5">
                    <button class="btn btn-dark btn-sm" type="button" onclick="quoteMessage(388);"><i
                            class="fa fa-quote-left"></i> Quote</button>
-                </div>
+                </div> -->
                <div class="border-top mt-3 pt-4 text-right">
                </div>
            </div>
@ -30,38 +39,41 @@

    </div>
 </div>
-
+<?php } else { ?>
 <div class="card mb-3 bg-staff" style="margin-right: 23px;">
    <div class="card-body">
        <div class="row">
            <div class="col-xl-2 col-lg-3">
                <div class="text-center">
-                    <div class="mb-3">
-                        <img src="https://venbait.in/nhance/helpdesk/dev/assets/helpdeskz/images/agent.jpg"
-                            class="user-avatar rounded-circle img-fluid" style="max-width: 100px">
-                    </div>
-                    <div class="mb-3">
-                        <div>Venkatesh HelpDesk Admin</div>
-                        <span class="badge badge-primary">Staff</span>
+                <div style="padding-left: 10px;" class="mb-3">
+                    <div class="row">
+                    <img src="https://venbait.in/nhance/helpdesk/dev/assets/helpdeskz/images/agent.jpg"
+                            class="user-avatar rounded-circle img-fluid col-mb-6" style="max-width: 70px">
+                            <div style="padding-left: 10px;padding-top: 15px;" class="col-mb-6"><?= $message_data['user_name'] ?></div>
+
                    </div>
+                        <span style="text-align: center;    position: relative;text-align: center;bottom: 28px;left: 15px;" class="badge badge-primary">Staff</span>
+                </div>
                </div>
            </div>
            <div class="col">
                <div class="mb-3">
-                    <div class="text-muted"><i class="fa fa-calendar"></i> 24 January 2025 03:41 pm</div>
+                    <div class="text-muted"><i class="fa fa-calendar"></i> <?php echo (new DateTime($message['created_at']))->format('j F Y h:i a');?></div>
                </div>
                <div id="msg_394" class="form-group">
-                    <p>hi how are you i am fine</p>
+                    <p><?= $message['mail_content'] ?></p>
                </div>
-                <div class="form-group mt-5">
+                <!-- <div class="form-group mt-5">
                    <button class="btn btn-dark btn-sm" type="button" onclick="quoteMessage(394);"><i
                            class="fa fa-quote-left"></i> Quote</button>
-                </div>
-                <div class="border-top mt-3 pt-4 text-right">
+                </div> -->
+                <!-- <div class="border-top mt-3 pt-4 text-right">
                    <i class="fa fa-globe"></i> 115.97.253.189
-                </div>
+                </div> -->
            </div>
        </div>

    </div>
-</div>
+</div>
+<?php } endforeach; ?>
+</div>
--- a/app/Views/ticket_edit_onbording.php
+++ b/app/Views/ticket_edit_onbording.php
@ -106,16 +106,17 @@ function submitClaimForm(event, form) {
        contentType: false,
        success: function(response) {
            // Hide loader
-            $('.loader').fadeOut();
-            $('.loader-mask').delay(350).fadeOut('slow');

            console.log('Form submitted response:', response);

            if (response.status === true) {
+                location.reload();
                toastr.success(response.message, 'SUCCESS');
            } else {
                toastr.error(response.message, 'ERROR');
            }
+            $('.loader').fadeOut();
+                $('.loader-mask').delay(350).fadeOut('slow');
        },
        error: function(xhr, status, error) {
            console.error(xhr.responseText);
@ -127,4 +128,6 @@ function submitClaimForm(event, form) {
        }
    });
 }
+
+
 </script>
--- a/app/Views/ticket_mail_template.php
+++ b/app/Views/ticket_mail_template.php
@ -182,10 +182,10 @@ table.dataTable tbody td {
                                            <select id="ticket_mail_customButton" class="form-control" style="border:none;right: 6px;width: auto;position: absolute;z-index: 1;top: 17px;height: 32px;float: right;">
                                                <option value="">PlaceHolders</option>
                                                <?php  foreach ($placeHolders as $value): ?>
-                                                    <?php if($value == 'member_name' || $value == 'member_mobile' || $value == 'nhance_logo' || $value == 'client_logo' || $value == 'app_link' || $value == 'client_name'){ ?>member_mobile
+                                                    <?php // if($value == 'member_name' || $value == 'member_mobile' || $value == 'nhance_logo' || $value == 'client_logo' || $value == 'app_link' || $value == 'client_name'){ ?>member_mobile
                                                        <?php $valueChange = str_replace('_', ' ', $value); $valueChange = ucwords($valueChange); ?>
                                                        <option value="[[<?php echo $value; ?>]]"><?php echo $valueChange; ?></option>
-                                                    <?php } ?>
+                                                    <?php //} ?>
                                                <?php endforeach; ?>
                                            </select>
                                        </div>
@ -259,14 +259,52 @@ $(document).ready(function() {

        const editor = Jodit.make("#ticket_mail_editor", editorConfig);

+        let lastActiveField = null;
+
+// Track last active input field
+$("#template_subject").on("focus", function() {
+        lastActiveField = this;
+    });
+
+    // Track Jodit editor focus separately
+    editor.events.on("focus", function() {
+        lastActiveField = editor;
+    });
+    
 document.addEventListener('change', function(event) {
-            var target = event.target;
-            if (target.matches('#ticket_mail_customButton')) 
-            {
-                editor.selection.insertHTML($(target).val());
-                $(target).val('');
-            } 
-});
+        var target = event.target;
+        if (target.matches('#ticket_mail_customButton')) {
+            let placeholderValue = $(target).val();
+            if (!placeholderValue) return;
+
+            if (lastActiveField) {
+                if (lastActiveField.id === "template_subject") {
+                    insertAtCursor(lastActiveField, placeholderValue);
+                } else {
+                    editor.selection.insertHTML(placeholderValue);
+                }
+            }
+
+            $(target).val('');
+        }
+    });
+
+    function insertAtCursor(input, textToInsert) {
+        if (document.selection) {
+            input.focus();
+            var sel = document.selection.createRange();
+            sel.text = textToInsert;
+        } else if (input.selectionStart || input.selectionStart === 0) {
+            let startPos = input.selectionStart;
+            let endPos = input.selectionEnd;
+            input.value = input.value.substring(0, startPos) + textToInsert + input.value.substring(endPos, input.value.length);
+            input.selectionStart = input.selectionEnd = startPos + textToInsert.length;
+        } else {
+            input.value += textToInsert;
+        }
+    }
+
+
 $('.close').click(function () {
    $('#template_subject').val('');
    $('#template_name').val(''); 
--- a/app/Views/ticket_note.php
+++ b/app/Views/ticket_note.php
@ -7,11 +7,11 @@
                    <div class="form-row">
                        <div class="form-group col-md-12">
                            <label for="ticket_note">Add Notes</label>
-                            <textarea class="form-control" id="ticket_note" name="ticket_note" rows="3"
-                                placeholder="Enter Text"><?= isset($client['addon_subheading']) ? $client['addon_subheading'] : '' ?></textarea>
+                            <textarea class="form-control" id="ticket_note" name="note" rows="3"
+                                placeholder="Enter Text"><?= isset($ticket_note['note']) ? $ticket_note['note'] : '' ?></textarea>
                        </div>
                    </div>
-                </div><input type="hidden" value="">
+                </div><input type="hidden" id="note_id">
                <div class="form-group text-right m-b-0">
                    <button type="submit" class="btn btn-primary" id="ticket_note_submit">Submit</button>
                </div>
@ -24,6 +24,28 @@
 <script>

 $(document).ready(function() {
+    url = '<?= base_url('ticket/note/1')?>';
+    data = { id : $('#ticket_master_id').val()};
+    $.ajax({
+        url:url,
+        data:data,
+        type: 'POST',
+        success: function(res) {
+            if (res.status == true){
+                $('#ticket_note').val(res.data.note);
+                $('#note_id').val(res.data.id);
+            }
+        },
+        error: function (xhr, status, error) {
+            console.error(xhr.responseText);
+            console.error(status, error);
+            setTimeout(function() {
+                $('.loader').fadeOut();
+                $('.loader-mask').delay(350).fadeOut('slow');
+                toastr.warning('Something Went Wrong!', 'warning');
+            }, 1000);
+        }
+    })

    $("#ticket_note_form").submit(function(event) {

@ -31,13 +53,23 @@ $(document).ready(function() {
        $('.loader').fadeIn();
        $('.loader-mask').fadeIn();

-        var url = '<?= base_url("/ticket/note"); ?>';
-        var formData = new FormData($('#ticket_note_form')[0]);
-
+        var url = '<?= base_url("/ticket/note/2"); ?>';
+        var formData = $(this).serializeArray();
+        var ticket_id = $('#ticket_master_id').val();
+        if (ticket_id != null && ticket_id != ''){
+            formData.push({ name: 'ticket_id', value: ticket_id});
+        }
+        var primary_key = $('#note_id').val();
+        if (primary_key != null && primary_key != ''){
+            formData.push({ name: 'id', value: primary_key});
+        }
+        console.log(formData);
        sendAjaxRequestForGlobal(url, 'POST', formData, function(response) {
            if (response.status == true) {
                $('.loader').fadeOut();
                $('.loader-mask').delay(350).fadeOut('slow');
+                toastr.success('Note Added Successfully','Success');
+

            } else {
                $('.loader').fadeOut();
--- a/app/Views/ticket_reply.php
+++ b/app/Views/ticket_reply.php
@ -7,28 +7,39 @@
                        <!-- Email To Field -->
                        <div class="form-group col-md-4">
                            <label for="emp_mail_for_to">To</label>
-                            <input type="text" class="form-control" id="emp_mail_for_to" name="emp_mail_for_to" placeholder="Recipient email">
+                            <input type="text" value="<?= isset($reply_data['emp_mail'])?$reply_data['emp_mail']:'' ?>" class="form-control" id="emp_mail_for_to" name="emp_mail" placeholder="Recipient email" readonly>
                        </div>

                        <!-- Subject Field -->
                        <div class="form-group col-md-4">
                            <label for="mail_subject">Subject</label>
-                            <input type="text" class="form-control" id="mail_subject" name="mail_subject" placeholder="Mail subject">
+                            <input type="text" class="form-control" value="<?= isset($reply_data['subject'])?$reply_data['subject']:'' ?>" id="mail_subject" name="mail_subject" placeholder="Mail subject">
                        </div>

                        <!-- Mail Content Field -->
                        <div class="form-group col-md-12">
-                            <label for="mail_content">Mail Content</label>
-                            <textarea class="form-control" id="mail_content" name="mail_content" rows="3" placeholder="Enter mail content">
-                                <?= isset($client['addon_subheading']) ? $client['addon_subheading'] : '' ?>
-                            </textarea>
-                        </div>
+                                <!-- <textarea class="form-control" rows="5" placeholder="Enter Mail Content"></textarea> -->
+                                <div class="form-row" id="rac_rate_dropdown">
+                                        <div class="form-group col-md-12">
+                                            <select id="ticket_mail_customButton" class="form-control" style="border:none;right: 6px;width: auto;position: absolute;z-index: 1;top: 17px;height: 32px;float: right;">
+                                                <option value="">PlaceHolders</option>
+                                                <?php  foreach ($placeHolders as $value): ?>
+                                                    <!-- <?php // if($value == 'member_name' || $value == 'member_mobile' || $value == 'nhance_logo' || $value == 'client_logo' || $value == 'app_link' || $value == 'client_name'){ ?>member_mobile -->
+                                                        <?php $valueChange = str_replace('_', ' ', $value); $valueChange = ucwords($valueChange); ?>
+                                                        <option value="[[<?php echo $value; ?>]]"><?php echo $valueChange; ?></option>
+                                                    <?php //} ?>
+                                                <?php endforeach; ?>
+                                            </select>
+                                        </div>
+                                    </div> 
+                                <div id="ticket_mail_editor" name="content" style="height: 300px;"></div>
+                            </div>
                    </div>
                </div>

                <!-- Submit Button -->
                <div class="form-group text-right">
-                    <button type="submit" class="btn btn-primary" id="ticket_reply_submit">Submit</button>
+                    <button type="submit" class="btn btn-primary" id="ticket_reply_submit">Send Mail</button>
                </div>
            </form>
        </div>
@ -37,31 +48,138 @@

 <script>
 $(document).ready(function() {
+    var toolbar = "bold,italic,strikethrough,|,superscript,subscript,|,align,";
+        const editorConfig = {
+            buttons: toolbar.concat(['fontsize']),
+            fontsize: [8, 10, 12, 14, 16, 18, 20, 22, 24], // Customize font sizes
+            showPlaceholder: false,
+            toolbarButtonSize: 'small',
+            toolbarAdaptive: false,
+            saveHeightInStorage: true,
+            minHeight: 400,
+            extraButtons: [
+                {
+                    name: 'info',
+                    iconURL: '<?= base_url()."public"; ?>/assets/images/image-solid.svg', // Replace with the actual icon URL
+                    exec: function (editor) {
+                        const fileInput = document.getElementById("Question_title_fileInput");
+                        fileInput.click();
+                    },
+                },
+            ],
+        };
+
+        const editor = Jodit.make("#ticket_mail_editor", editorConfig);
+        var mail_content = '<?=isset($reply_data['mail_content'])?$reply_data['mail_content']:'' ?>';
+        $('.jodit-wysiwyg').html(mail_content); 
+
+        let lastActiveField = null;
+
+// Track last active input field
+$("#mail_subject").on("focus", function() {
+        lastActiveField = this;
+    });
+
+    // Track Jodit editor focus separately
+    editor.events.on("focus", function() {
+        lastActiveField = editor;
+    });
+
+document.addEventListener('change', function(event) {
+        var target = event.target;
+        if (target.matches('#ticket_mail_customButton')) {
+            let placeholderValue = $(target).val();
+            if (!placeholderValue) return;
+
+            if (lastActiveField) {
+                if (lastActiveField.id === "mail_subject") {
+                    insertAtCursor(lastActiveField, placeholderValue);
+                } else {
+                    editor.selection.insertHTML(placeholderValue);
+                }
+            }
+
+            $(target).val('');
+        }
+    });
+
+    function insertAtCursor(input, textToInsert) {
+        if (document.selection) {
+            input.focus();
+            var sel = document.selection.createRange();
+            sel.text = textToInsert;
+        } else if (input.selectionStart || input.selectionStart === 0) {
+            let startPos = input.selectionStart;
+            let endPos = input.selectionEnd;
+            input.value = input.value.substring(0, startPos) + textToInsert + input.value.substring(endPos, input.value.length);
+            input.selectionStart = input.selectionEnd = startPos + textToInsert.length;
+        } else {
+            input.value += textToInsert;
+        }
+    }
+
+
    $("#ticket_reply_form").submit(function(event) {
        event.preventDefault();
-
-        // Show loaders
-        $('.loader, .loader-mask').fadeIn();
-
-        var url = '<?= base_url("/ticket/reply"); ?>';
-        var formData = new FormData(this);
-
-        // Send AJAX request
-        sendAjaxRequestForGlobal(url, 'POST', formData, function(response) {
-            $('.loader, .loader-mask').fadeOut();
-
-            if (response.status) {
-                toastr.success('Mail sent successfully.', 'Success');
-            } else {
-                toastr.error(response.message || 'Failed to send mail.', 'Error');
+        var joditEditor = editor;
+            if (joditEditor) 
+            {
+                var mailContent = $(joditEditor.currentPlace.container).find('.jodit-wysiwyg').html();
+                var formData = $(this).serializeArray();
+                formData.push({ name: 'mail_content', value: mailContent });
+                // formData.push({ name: 'client_id', value: $('#general_PrimaryKey').val() });
+                // var isAutoMailEnabled = $('#statusSwitch').is(':checked') ? 1 : 0;
+                // formData.push({ name: 'is_auto_mail', value: isAutoMailEnabled });
+                var ticket_id = $('#ticket_master_id').val();
+                if (ticket_id != null && ticket_id != ''){
+                    formData.push({ name: 'ticket_id', value: ticket_id});
+                }
+                // console.log(formData);
+                $('.loader').fadeIn();
+                $('.loader-mask').fadeIn();
+                var form_action = '<?= base_url("/ticket/reply"); ?>'; 
+                $.ajax({
+                    url: form_action,
+                    type: "POST",
+                    data: formData,
+                    dataType: 'json',
+                    success: function(res) 
+                    {
+                        if(res.status == true){
+                            // $('#new_mail_template').find('.close').click();
+                            $('.loader').fadeOut();
+                            $('.loader-mask').delay(350).fadeOut('slow');
+                            toastr.success('Message Sent successfully!', 'Success');
+                            reloadTicket_conversation();
+                        }else if (res.status == false){
+                            toastr.error('Failed to Send Message', 'error');
+                        }
+                        
+                    },
+                    error: function (xhr, status, error) 
+                    {
+                        console.error(xhr.responseText);
+                        console.error(status, error);
+                        setTimeout(function() 
+                        {
+                            $('.loader').fadeOut();
+                            $('.loader-mask').delay(350).fadeOut('slow');
+                            toastr.error('Something Wrong!', 'warning');
+                        }, 1000);
+                    }
+                });
+            } 
+            else 
+            {
+                console.error("Jodit editor instance is not defined.");
            }
-        }, function(xhr, status, error) {
-            console.error('Error:', error);
-            console.error('Response:', xhr.responseText);

-            $('.loader, .loader-mask').fadeOut();
-            toastr.error('An error occurred while processing the request.', 'Error');
-        });
    });
 });
 </script>
+<script>
+function reloadTicket_conversation() {
+    $("#ticket_messages_div").load(location.href + " #ticket_messages_div");
+} 
+
+</script>