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MERGE_CODE_MERGE : RV

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VENKATESHWARAN 2025-01-30 10:40:03 +05:30
commit 165011cf14
4 changed files with 244 additions and 70 deletions
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251
app/Controllers/TicketController.php
View File

@ -129,7 +129,7 @@ class TicketController extends BaseController
$data['ticket_type'] = $this->ticketType;
$data['claim_status'] = $this->claimStatus->select('id,ticket_type,claim_status')->where('is_active', 1)->findAll();
$data['client_list'] = $this->clientModel->select('id,client_name')->where('is_active', 1)->findAll();
$data['ticket_data'] = $this->ticketSearch(1);
return $this->loadLayout('ticket_search', $data);
} else {
@ -139,32 +139,50 @@ class TicketController extends BaseController
}
}
public function ticketSearch()
public function ticketSearch($action = null)
{
$search_data = $this->request->getPost();
// print_r($search_data);
$where = [];
foreach ($search_data as $search_objects => $key) {
if ($key != null && $key != '' && $key != 0) {
$where[$search_objects] = $key;
//action 1 get last 100 rows, action 2 filter and get all rows related to that
if ($action == 1) {
$data = $this->ticketMasterModel
->select('ticket_master.id, ticket_claim_status.claim_status as status,
ticket_master.claim_number as claim_no,ticket_master.tpa_id,ticket_master.emp_name,
insurers.name as insurer_name, clients.client_name,
DATE_FORMAT(ticket_master.created_at, "%d-%m-%Y") as tat')
->join('insurers', 'insurers.id = ticket_master.insurer_id and insurers.is_active = 1', 'left')
->join('clients', 'clients.id = ticket_master.client_id and clients.is_active = 1', 'left')
->join('ticket_claim_status', 'ticket_claim_status.id = ticket_master.claim_status_id and ticket_claim_status.is_active = 1', 'left')
->where('ticket_master.is_active', 1)
->orderBy('ticket_master.id', 'DESC')
->limit(100)
->findAll();
return $data;
} else {
$search_data = $this->request->getPost();
// print_r($search_data);
$where = [];
foreach ($search_data as $search_objects => $key) {
if ($key != null && $key != '' && $key != 0) {
$where[$search_objects] = $key;
}
}
}
// print_rr($where);
$data = $this->ticketMasterModel
->select('ticket_master.id, ticket_claim_status.claim_status as status,
// print_rr($where);
$data = $this->ticketMasterModel
->select('ticket_master.id, ticket_claim_status.claim_status as status,
ticket_master.claim_number as claim_no,ticket_master.tpa_id,ticket_master.emp_name,
insurers.name as insurer_name, clients.client_name,
DATE_FORMAT(ticket_master.created_at, "%d-%m-%Y") as tat')
->join('insurers', 'insurers.id = ticket_master.insurer_id and insurers.is_active = 1', 'left')
->join('clients', 'clients.id = ticket_master.client_id and clients.is_active = 1', 'left')
->join('ticket_claim_status', 'ticket_claim_status.id = ticket_master.claim_status_id and ticket_claim_status.is_active = 1', 'left')
->where('ticket_master.is_active', 1)
->where($where)
->findAll();
// print_rr($data);
// log_message('error',' Claims Master Data '.json_encode($data));die();
// print_rr($data);die();
return $data;
->join('insurers', 'insurers.id = ticket_master.insurer_id and insurers.is_active = 1', 'left')
->join('clients', 'clients.id = ticket_master.client_id and clients.is_active = 1', 'left')
->join('ticket_claim_status', 'ticket_claim_status.id = ticket_master.claim_status_id and ticket_claim_status.is_active = 1', 'left')
->where('ticket_master.is_active', 1)
->where($where)
->findAll();
// print_rr($data);
// log_message('error',' Claims Master Data '.json_encode($data));die();
// print_rr($data);die();
return $data;
}
}
public function ticket_form($ticket_type)
@ -202,8 +220,8 @@ class TicketController extends BaseController
// Fetch ACM Users
$db = db_connect();
$data['acms'] = $db->table('user_profiles')
->select('id, first_name')
->where(['is_active' => 1, 'role' => 3])
->select('id, first_name')
->where(['is_active' => 1, 'role' => 3])
->get()
->getResultArray();
@ -224,9 +242,9 @@ class TicketController extends BaseController
return $data;
}
public function view_ticket($ticket_id)
{
{
// $ticket_data = $this->ticketMasterModel->where('id', $ticket_id)->where('is_active', 1)->first();
$ticket_data = $this->ticketMasterModel->getTicketDataByTicketID($ticket_id);
$ticket_data = $this->formatDateForClaim($ticket_data, 'd/m/Y');
@ -242,7 +260,7 @@ class TicketController extends BaseController
$data['message_data'] = $this->getTicketMessage($ticket_id);
$data['view_ticket_page'] = [];
$data['member_data'] = $this->employeeModel->getEmployeeByEmployeeCode($ticket_data['emp_code']);
$data['ticket_history'] = $this->ticketHistory($ticket_id);
// dd($data);
return $this->loadLayout('ticket_edit_onbording', $data);
@ -313,7 +331,7 @@ class TicketController extends BaseController
if ($return_value) {
//mail trigger part
$mail_responce = $this->sendAutoMailTrigger($return_value);
return $this->respond(['status' => true, 'code' => 200, 'data' => $ticket_data, "message" => "Claim created successfully", 'mail_responce' =>$mail_responce], 200);
return $this->respond(['status' => true, 'code' => 200, 'data' => $ticket_data, "message" => "Claim created successfully", 'mail_responce' => $mail_responce], 200);
} else {
return $this->respond(['status' => false, 'code' => 404, 'message' => 'Failed to create claim'], 200);
}
@ -337,7 +355,7 @@ class TicketController extends BaseController
//mail trigger part
$mail_responce = $this->sendAutoMailTrigger($ticket_id);
return $this->respond(['status' => true, 'code' => 200, 'data' => $ticket_data, "message" => "Claim updated successfully", 'mail_responce' =>$mail_responce], 200);
return $this->respond(['status' => true, 'code' => 200, 'data' => $ticket_data, "message" => "Claim updated successfully", 'mail_responce' => $mail_responce], 200);
} else {
return $this->respond(['status' => false, 'code' => 404, 'message' => 'Failed to update claim'], 200);
}
@ -479,7 +497,7 @@ class TicketController extends BaseController
public function constructMailContent($ticket_id)
{
$this->myLogger->logme('error', "Constructing mail content for Ticket ID: $ticket_id");
try {
// Fetch Ticket Data
$ticket_data = $this->ticketMasterModel->getTicketDataByTicketID($ticket_id);
@ -488,9 +506,9 @@ class TicketController extends BaseController
$this->myLogger->logme('ERROR', "No ticket data found for Ticket ID: $ticket_id");
return null;
}
$this->myLogger->logme('error', "Fetched ticket data: " . json_encode($ticket_data));
// Fetch Email Template Data
$template_data = $this->ticketMasterModel->getTemplateDataByTicketID($ticket_id);
@ -498,24 +516,24 @@ class TicketController extends BaseController
$this->myLogger->logme('ERROR', "No email template found for Claim Status ID: " . $ticket_data['claim_status_id']);
return null;
}
$this->myLogger->logme('error', "Fetched email template: " . json_encode($template_data));
// Generate Email Content
$subject = $this->replacePlaceholders($template_data['subject'], $ticket_data);
$message = $this->replacePlaceholders($template_data['mail_content'], $ticket_data);
// Validate Essential Fields
if (empty($ticket_data['emp_mail'])) {
$this->myLogger->logme('ERROR', "Employee email is missing for Ticket ID: $ticket_id");
return null;
}
if (empty($subject) || empty($message)) {
$this->myLogger->logme('ERROR', "Generated email content is empty for Ticket ID: $ticket_id");
return null;
}
// Construct Mail Data
$mailData = [
'mail' => $ticket_data['emp_mail'],
@ -524,62 +542,61 @@ class TicketController extends BaseController
'cc' => $ticket_data['common_mails'] ?? '',
'attachments' => []
];
$this->myLogger->logme('error', "Final Email Data");
return $mailData;
} catch (\Exception $e) {
$this->myLogger->logme('ERROR', "Exception in constructMailContent: " . $e->getMessage());
return null;
}
}
public function replacePlaceholders($content, $ticket_data)
{
$this->myLogger->logme('error', "Replacing placeholders in content");
if(!empty($ticket_data) && !empty($content)){
if (!empty($ticket_data) && !empty($content)) {
foreach ($this->placeHolders as $key => $value) {
$replaceData = strtoupper($ticket_data[$value]) ?? '';
if($value == "emp_code"){
if ($value == "emp_code") {
$replaceData = $ticket_data[$value] ?? '';
}
$content = str_replace($key, $replaceData, $content);
}
}
$this->myLogger->logme('error', "Final content after placeholder replacement");
return $content;
}
//mail send function
public function sendTrigger($mail_content)
{
$this->myLogger->logme('error', "Sending email with content");
$response = MailHelper::send_email($mail_content);
$this->myLogger->logme('error', "Email sent response: " . json_encode($response));
return $response;
}
//reply mail part
public function sendReplyMessage($mail_data)
{
$this->myLogger->logme('error', "Preparing reply email for Ticket ID: " . $mail_data['ticket_id']);
$acm_mails = $this->ticketMasterModel->getTicketDataByTicketID($mail_data['ticket_id']);
if (!$acm_mails) {
$this->myLogger->logme('ERROR', "No ACM mails found for Ticket ID: " . $mail_data['ticket_id']);
return false;
}
$this->myLogger->logme('error', "Fetched ACM emails");
$emailData = [
'mail' => $mail_data['emp_mail'],
'subject' => $mail_data['mail_subject'],
@ -588,9 +605,9 @@ class TicketController extends BaseController
'cc' => $acm_mails['common_mails'],
'attachments' => []
];
$this->myLogger->logme('error', "Final Reply Email Data");
return $this->sendTrigger($emailData);
}
@ -600,7 +617,7 @@ class TicketController extends BaseController
$auto_mail_enable = $this->ticketMasterModel->getTemplateDataByTicketID($ticket_id);
$mail_responce = [];
if($auto_mail_enable['is_auto_mail'] == 1){
if ($auto_mail_enable['is_auto_mail'] == 1) {
$mail_content = $this->constructMailContent($ticket_id);
$mail_responce = $this->sendTrigger($mail_content);
}
@ -610,6 +627,122 @@ class TicketController extends BaseController
//---- End Email Trigger Part----------------------------------------------------------------------------------------------
public function ticketHistory($ticket_id)
{
$sql = "SELECT
th.id,
th.field_name,
th.display_name,
th.old_value,
th.new_value,
th.created_at,
CONCAT(creator.first_name, ' ', creator.last_name) as modified_by,
-- Claim Status
old_status.claim_status as old_status_value,
new_status.claim_status as new_status_value,
-- Account Manager
CONCAT(old_account_manager.first_name, ' ', old_account_manager.last_name) as old_account_manager,
CONCAT(new_account_manager.first_name, ' ', new_account_manager.last_name) as new_account_manager,
-- Insured Employee ID Change
old_insured_emp.name as old_insured_id_name,
new_insured_emp.name as new_insured_id_name
FROM
ticket_history th
-- Join for the user who made the change
LEFT JOIN user_profiles creator
ON th.created_by = creator.id
-- Status value lookups
LEFT JOIN ticket_claim_status old_status
ON th.field_name = 'claim_status_id'
AND th.old_value = old_status.id
AND old_status.is_active = 1
LEFT JOIN ticket_claim_status new_status
ON th.field_name = 'claim_status_id'
AND th.new_value = new_status.id
LEFT JOIN user_profiles as old_account_manager
ON th.field_name = 'acm_id'
AND th.old_value = old_account_manager.id
LEFT JOIN user_profiles as new_account_manager
ON th.field_name = 'acm_id'
AND th.new_value = new_account_manager.id
LEFT JOIN employees as old_insured_emp
ON th.field_name = 'insured_emp_id'
AND th.old_value = old_insured_emp.id
LEFT JOIN employees as new_insured_emp
ON th.field_name = 'insured_emp_id'
AND th.new_value = new_insured_emp.id
WHERE
th.ticket_id = $ticket_id
AND th.is_active = 1
ORDER BY
th.created_at DESC";
$data = $this->ticketHistoryModel->query($sql)->getResultArray();
$priorityType = $this->priorityType;
$relationshipType = $this->relationshipType;
$modeOFIntimate = $this->modeOFIntimate;
$claim_type = $this->claimType;
foreach ($data as &$row) {
if ($row['field_name'] == 'claim_status_id') {
$new_old_value = isset($row['old_status_value']) ? $row['old_status_value'] : '-';
$new_new_value = $row['new_status_value'];
$row['old_value'] = $new_old_value;
$row['new_value'] = $new_new_value;
} elseif ($row['field_name'] == 'acm_id') {
$new_old_value = isset($row['old_account_manager']) ? $row['old_account_manager'] : '-';
$new_new_value = $row['new_account_manager'];
$row['old_value'] = $new_old_value;
$row['new_value'] = $new_new_value;
} elseif ($row['field_name'] == 'insured_emp_id') {
$new_old_value = isset($row['old_insured_id_name']) ? $row['old_insured_id_name'] : '-';
$new_new_value = $row['new_insured_id_name'];
$row['old_value'] = $new_old_value;
$row['new_value'] = $new_new_value;
} elseif ($row['field_name'] == 'priority') {
$new_old_value = isset($priorityType[$row['old_value']]) ? $priorityType[$row['old_value']] : '-';
$new_new_value = $priorityType[$row['new_value']];
$row['old_value'] = $new_old_value;
$row['new_value'] = $new_new_value;
} elseif ($row['field_name'] == 'relationship') {
$new_old_value = isset($relationshipType[$row['old_value']]) ? $relationshipType[$row['old_value']] : '-';
$new_new_value = $relationshipType[$row['new_value']];
$row['old_value'] = $new_old_value;
$row['new_value'] = $new_new_value;
} elseif ($row['field_name'] == 'mode_of_intimation') {
$new_old_value = isset($modeOFIntimate[$row['old_value']]) ? $modeOFIntimate[$row['old_value']] : "-";
$new_new_value = $modeOFIntimate[$row['new_value']];
$row['old_value'] = $new_old_value;
$row['new_value'] = $new_new_value;
} elseif ($row['field_name'] == 'claim_type') {
$new_old_value = isset($claim_type[$row['old_value']]) ? $claim_type[$row['old_value']] : '-';
$new_new_value = $claim_type[$row['new_value']];
$row['old_value'] = $new_old_value;
$row['new_value'] = $new_new_value;
} elseif ($row['field_name'] == 'claim_type') {
$new_old_value = isset($claim_type[$row['old_value']]) ? $claim_type[$row['old_value']] : '-';
$new_new_value = $claim_type[$row['new_value']];
$row['old_value'] = $new_old_value;
$row['new_value'] = $new_new_value;
} else {
$new_old_value = isset($row['old_value']) ? $row['old_value'] : '-';
$row['old_value'] = $new_old_value;
}
}
return ($data);
}
}

3
app/Models/TicketHistoryModel.php
View File

@ -12,7 +12,8 @@ class TicketHistoryModel extends Model
protected $returnType = 'array';
protected $useSoftDeletes = false;
protected $protectFields = true;
protected $allowedFields = [];
protected $allowedFields = ['id','field_name','display_name','old_value',
'new_value','created_by','created_at','updated_by','updated_at','is_active'];
// Callbacks
protected $allowCallbacks = true;

58
app/Views/ticket_history.php
View File

@ -2,12 +2,13 @@
<div class="col-12">
<div class="card-body">
<div class="table-responsive">
<table id="scroll-horizontal-datatable" class="table w-100 nowrap">
<table id="scroll-horizontal-datatable" class="table w-100">
<thead class="bg-light">
<tr>
<th>Field</th>
<th>Old Value</th>
<th>New Value</th>
<!-- <th>Old Value</th>
<th>New Value</th> -->
<th>Change</th>
<th>User</th>
<th>Date/Time</th>
</tr>
@ -16,12 +17,11 @@
<?php if (isset($ticket_history)) { ?>
<?php foreach($ticket_history as $index => $row){ ?>
<tr>
<td><?php echo $row['status']; ?></td>
<td><?php echo $row['claim_no']; ?></td>
<td><?php echo $row['tpa_id']; ?></td>
<td><?php echo $row['emp_name']; ?></td>
<td><?php echo $row['insurer_name']; ?></td>
<td><?php echo $row['client_name']; ?></td>
<td><?php echo $row['display_name']; ?></td>
<td><?php echo $row['old_value'].' => '.$row['new_value']; ?></td>
<!-- <td><?php //echo $row['new_value']; ?></td> -->
<td><?php echo $row['modified_by']; ?></td>
<td><?php echo $row['created_at']; ?></td>
</tr>
<?php } ?>
<?php } ?>
@ -31,3 +31,43 @@
</div>
</div>
</div> <!-- end col-->
<script>
$(document).ready(function() {
var ticketsTable = $('#scroll-horizontal-datatable');
if (ticketsTable.length) {
ticketsTable.DataTable({
// scrollX: true,
dom: "<'row'<'col-sm-6'f><'col-sm-6 text-right'>>" + // Filter left, buttons right
"<'row'<'col-sm-12'tr>>" +
"<'row'<'col-sm-5'i><'col-sm-7'p>>", // Pagination at the bottom, without page length selector
// buttons: [{
// extend: 'csv',
// text: 'CSV',
// title: 'Ticket_History',
// },
// {
// extend: 'excel',
// text: 'Excel',
// title: 'Ticket_History',
// exportOptions: {
// orthogonal: 'sort'
// },
// }
// ],
language: {
search: "_INPUT_",
searchPlaceholder: "Search..."
},
paging: true, // Enable pagination
pageLength: 10, // Set default number of rows per page (optional)
ordering: false,
});
} else {
console.error("Table atet found.");
}
});
</script>

2
app/Views/ticket_search.php
View File

@ -161,7 +161,7 @@ function fetchTicketListData() {
var requestData = {
ticket_type_id: ticket_type,
pod_no: pod_no,
claim_no: claim_no,
claim_number: claim_no,
emp_code: emp_code,
claim_status_id: claim_status,
emp_mobile: emp_mobile_no,