diff --git a/app/controllers/establishment.controller.js b/app/controllers/establishment.controller.js
index f74ccd7..74622bd 100644
--- a/app/controllers/establishment.controller.js
+++ b/app/controllers/establishment.controller.js
@@ -28,6 +28,13 @@ const sanitizeStringValue = (value) =>
     ? sanitize(value, { allowedTags: [], allowedAttributes: {} })
     : value;
 
+function formatName(name) {
+      return name
+        .replace(/([A-Z])/g, ' $1')
+        .replace(/\b\w/g, char => char.toUpperCase())
+        .trim();
+    }
+
 exports.testEmail = async (req, res) => {
   placeHolderData = { 
     contact_name : '<contactName>', 
@@ -263,7 +270,7 @@ exports.createEstablishment = async (req, res) => {
     const emailSupportPhone = process.env.SUPPORT_PHONE;
     
     const placeHolderData = { 
-      contact_name: emailContactName, 
+      contact_name: formatName(emailContactName), 
       portal_url: emailPortalUrl,
       username: emailUsername,
       password: plainPasswordForEmail,
@@ -1067,7 +1074,7 @@ exports.forgotPasswordRequestOTP = async (req, res) => {
 
     const formattedSupportPhone = formatUAEPhoneNumber(process.env.SUPPORT_PHONE);
     const placeHolderData = {
-        username: user.name, 
+        username: formatName(user.name), 
         verfication_code: otp,  
         otp_expiry: 10,
         support_email: process.env.SUPPORT_EMAIL,
@@ -1097,7 +1104,7 @@ exports.forgotPasswordRequestOTP = async (req, res) => {
 
     const formattedSupportPhone = formatUAEPhoneNumber(process.env.SUPPORT_PHONE);
     const placeHolderData = {
-        username: user.name, 
+        username: formatName(user.name), 
         verfication_code: otp,  
         otp_expiry: 10,
         support_email: process.env.SUPPORT_EMAIL,
@@ -1275,9 +1282,8 @@ exports.requestOTPForLogin = async (req, res) => {
       }
     );    
     const formattedSupportPhone = formatUAEPhoneNumber(process.env.SUPPORT_PHONE);
-    // const formattedOtp = otp.split("").join(" ");
     const placeHolderData = {
-        username: loggingUser.name, 
+        username: formatName(loggingUser.name), 
         verfication_code: otp,  
         otp_expiry: 10,
         support_email: process.env.SUPPORT_EMAIL,
@@ -1932,7 +1938,7 @@ exports.establishmentBulkUpload = async (req, res) => {
       }, { transaction: transaction });
 
       const placeHolderData = {
-        contact_name: r.user_name,
+        contact_name:formatName(r.user_name),
         portal_url: process.env.FE_BASE_URL,
         username: p.email,
         password: autoPassword,     
diff --git a/app/controllers/establishment_user.controller.js b/app/controllers/establishment_user.controller.js
index 44bfd47..8faa340 100644
--- a/app/controllers/establishment_user.controller.js
+++ b/app/controllers/establishment_user.controller.js
@@ -8,6 +8,13 @@ const { sanitizeForLog } = require("../utils/sanitize");
 const logger = require("../services/logger");
 const User = db.user;
 
+function formatName(name) {
+      return name
+        .replace(/([A-Z])/g, ' $1')
+        .replace(/\b\w/g, char => char.toUpperCase())
+        .trim();
+    }
+
 // Create User
 exports.createUser = async (req, res) => {
   try {
@@ -98,7 +105,7 @@ exports.createUser = async (req, res) => {
     const emailSupportPhone = process.env.SUPPORT_PHONE;
     
     const emailData = {
-      contact_name: emailContactName,
+      contact_name: formatName(emailContactName),
       portal_url: emailPortalUrl,
       username: emailUsername,
       password: plainPasswordForEmail,
@@ -331,7 +338,7 @@ exports.triggerEstablishmentUsersWelcomeEmail = async (req, res) => {
           user.email,
           "establishment_user_creation_to_user",
           {
-            contact_name: user.name,
+            contact_name: formatName(user.name),
             portal_url: process.env.FE_BASE_URL,
             username: user.email,
             password: password,
diff --git a/app/controllers/submission.controller.js b/app/controllers/submission.controller.js
index 1e911ee..cacfe69 100644
--- a/app/controllers/submission.controller.js
+++ b/app/controllers/submission.controller.js
@@ -839,9 +839,15 @@ const QuarterlyWindowsConfiguration = db.QuarterlyWindowsConfiguration;
         };
 
         const surveyData = await QuarterlyWindowsConfiguration.findOne({ where: { year :result['year'] , quarter : result['quarter'] } });
-
+        function formatName(name) {
+          return name
+            .replace(/([A-Z])/g, ' $1')
+            .replace(/\b\w/g, char => char.toUpperCase())
+            .trim();
+        }
+    const userName = sanitizeForLog(userObj.name),
     placeHolderData = {
-        user_name: sanitizeForLog(userObj.name),
+        user_name: userName,
         portal_url : process.env.FE_BASE_URL,
         quarter : result['quarter'],
         year : result['year'],