diff --git a/app/controllers/establishment.controller.js b/app/controllers/establishment.controller.js
index 8bb7d48..627dd9f 100644
--- a/app/controllers/establishment.controller.js
+++ b/app/controllers/establishment.controller.js
@@ -1051,13 +1051,16 @@ exports.forgotPasswordRequestOTP = async (req, res) => {
         reset_otp_expires_at: new Date(Date.now() + 10 * 60 * 1000), // valid for 10 mins
       });
 
-    // Send OTP email
-    await sendEmail(
-      registered_email,
-      "Password Reset OTP",
-      `<p>Dear ${user.name},</p><p>Your OTP for password reset is <b>${otp}</b>. It is valid for 10 minutes.</p>`
-    );
-
+    const formattedSupportPhone = formatUAEPhoneNumber(process.env.SUPPORT_PHONE);
+    const placeHolderData = {
+        username: user.name, 
+        verfication_code: otp,  
+        otp_expiry: 10,
+        support_email: process.env.SUPPORT_EMAIL,
+        support_phone: formattedSupportPhone,
+      };
+    await sendEmailService(registered_email, "iip_reset_password", placeHolderData);
+    logger.info(`Reset Password email trigger: ${sanitizeForLog(registered_email)}`);
     }else{
 
       const adminUser = await user.findOne({where: { email: registered_email },});
@@ -1077,12 +1080,17 @@ exports.forgotPasswordRequestOTP = async (req, res) => {
         reset_otp_expires_at: new Date(Date.now() + 10 * 60 * 1000), // valid for 10 mins
       });
 
-    // Send OTP email
-    await sendEmail(
-      registered_email,
-      "Password Reset OTP",
-      `<p>Dear ${adminUser.name},</p><p>Your OTP for password reset is <b>${otp}</b>. It is valid for 10 minutes.</p>`
-    );
+    const formattedSupportPhone = formatUAEPhoneNumber(process.env.SUPPORT_PHONE);
+    const formattedOtp = otp.split("").join(" ");
+    const placeHolderData = {
+        username: user.name, 
+        verfication_code: formattedOtp,  
+        otp_expiry: 10,
+        support_email: process.env.SUPPORT_EMAIL,
+        support_phone: formattedSupportPhone,
+      };
+    await sendEmailService(registered_email, "iip_reset_password", placeHolderData);
+    logger.info(`Reset Password email trigger: ${sanitizeForLog(registered_email)}`);
     }
 
     const safeEmail = sanitizeForLog(registered_email);
@@ -1252,9 +1260,10 @@ exports.requestOTPForLogin = async (req, res) => {
       }
     );    
     const formattedSupportPhone = formatUAEPhoneNumber(process.env.SUPPORT_PHONE);
+    const formattedOtp = otp.split("").join(" ");
     const placeHolderData = {
         username: loggingUser.name, 
-        verfication_code: otp,  
+        verfication_code: formattedOtp,  
         otp_expiry: 10,
         support_email: process.env.SUPPORT_EMAIL,
         support_phone: formattedSupportPhone,