class PolicyMember {
  final String id;
  final String name;
  final String relationship;

  const PolicyMember({
    required this.id,
    required this.name,
    required this.relationship,
  });

  factory PolicyMember.fromJson(Map<String, dynamic> json) {
    return PolicyMember(
      id: (json['id'] ?? json['employee_id'] ?? '').toString(),
      name: (json['name'] ?? '').toString(),
      relationship: (json['relationship'] ?? '').toString(),
    );
  }
}

class ChatbotPolicy {
  final String clientPolicyId;
  final String policyName;
  final String policyType;
  final String eCardDownloadUrl;
  final String networkHospitalsUrl;
  final List<PolicyMember> members;

  const ChatbotPolicy({
    required this.clientPolicyId,
    required this.policyName,
    required this.policyType,
    required this.eCardDownloadUrl,
    required this.networkHospitalsUrl,
    required this.members,
  });

  factory ChatbotPolicy.fromJson(Map<String, dynamic> json) {
    final membersRaw = (json['EmployeePolicy'] as List?) ?? const [];
    return ChatbotPolicy(
      clientPolicyId: (json['client_policy_id'] ?? '').toString(),
      policyName: (json['heading'] ?? 'Unnamed Policy').toString(),
      policyType:
          (json['policy_type'] ?? json['policy_type_long_name'] ?? '').toString(),
      eCardDownloadUrl: (json['eCardDownload'] ?? '').toString(),
      networkHospitalsUrl: (json['network_hospitals_url'] ?? '').toString(),
      members: membersRaw
          .whereType<Map>()
          .map((item) => PolicyMember.fromJson(Map<String, dynamic>.from(item)))
          .toList(),
    );
  }
}

class ClaimStatusItem {
  final String claimNumber;
  final String status;
  final String amount;
  final String date;

  const ClaimStatusItem({
    required this.claimNumber,
    required this.status,
    required this.amount,
    required this.date,
  });

  factory ClaimStatusItem.fromJson(Map<String, dynamic> json) {
    return ClaimStatusItem(
      claimNumber: (json['claim_no'] ?? json['ticket_id'] ?? json['id'] ?? '-')
          .toString(),
      status: (json['claim_status'] ?? json['status'] ?? 'Pending').toString(),
      amount: (json['claim_amount'] ?? json['amount'] ?? '0').toString(),
      date: (json['created_at'] ?? json['date'] ?? '-').toString(),
    );
  }
}

enum ChatbotFlowStep {
  rootMenu,
  policyList,
  policyActions,
  memberList,
  claimStatusList,
  helpMenu,
}

class ChatbotMessage {
  final String text;
  final bool isBot;
  final DateTime createdAt;

  const ChatbotMessage({
    required this.text,
    required this.isBot,
    required this.createdAt,
  });
}

class ChatbotOption {
  final String id;
  final String label;

  const ChatbotOption({
    required this.id,
    required this.label,
  });
}