nhance/app/Models/TicketMasterModel.php
2026-07-13 10:14:37 +05:30

1268 lines
48 KiB
PHP

<?php
namespace App\Models;
use CodeIgniter\Model;
class TicketMasterModel extends Model
{
protected $table = 'ticket_master';
protected $primaryKey = 'id';
protected $useAutoIncrement = true;
protected $returnType = 'array';
protected $useSoftDeletes = false;
protected $protectFields = true;
protected $allowedFields = [
'id',
'ticket_type_id',
'feedback_json',
'claim_status_id',
'acm_id',
'insurer_id',
'tpa_id',
'client_id',
'priority',
'policy_no',
'emp_code',
'tpa_no',
'emp_name',
'insured_name',
'relationship',
'emp_mobile',
'emp_mail',
'mode_of_intimation',
'claim_type',
'hospital_name',
'doa',
'dod',
'claim_amount',
'pod_no',
'created_by',
'updated_by',
'created_at',
'updated_at',
'date_of_join',
'date_of_incep',
'dob',
'date_of_accident',
'date_of_death',
'date_of_intimat',
'si_amt',
'is_active',
'claim_number',
'emp_id',
'insured_emp_id',
'raised_date',
'registration_date',
'query_received_date',
'denial_date',
'approved_date',
'settled_date',
'denial_reason',
'approved_letter',
'approved_amount',
'utr_details',
'settle_letter',
'is_head_approved',
'return_remark',
'cancel_remark',
'awb_no_courier_name',
'non_id_reason',
'head_rejection_reason',
'pay_initiate_date',
'emp_personal_mail',
'client_policy_id',
'approved_description',
'file_id',
'denial_letter',
'manager_id',
'agent_id',
'vehicle_id',
'hospital_address',
'hospital_state',
'hospital_city',
'hospital_pin_code',
'hospital_phone_no',
'claim_description',
'required_docs',
'policy_transaction_id',
'tpa_claim_type',
'tpa_ailments',
'tpa_claim_status',
'tpa_claim_id',
'settled_amount',
'tpa_claim_push_reference_no',
'claim_dump_ref_id',
'last_updated_by',
'tpa_shortfall_no',
'claim_created_by',
'claim_dump_date'
];
// Callbacks
protected $allowCallbacks = true;
protected $beforeInsert = ["checkAndADDCreatedByValue"];
protected $afterInsert = [];
protected $beforeUpdate = ["checkAndUpdateUpdatedByValue"];
protected $afterUpdate = [];
protected $beforeFind = [];
protected $afterFind = [];
protected $beforeDelete = [];
protected $afterDelete = [];
protected function checkAndADDCreatedByValue(array $data)
{
// Check if 'updated_by' value is null or empty
if (empty($data['data']['created_by'])) {
// Set 'updated_by' value to the current session user ID
$data['data']['created_by'] = get_session_userid();
}
return $data;
}
protected function checkAndUpdateUpdatedByValue(array $data)
{
// Check if 'updated_by' value is null or empty
if (empty($data['data']['updated_by'])) {
// Set 'updated_by' value to the current session user ID
$data['data']['updated_by'] = get_session_userid();
}
return $data;
}
public function getTemplateDataByStatusID($claim_status_id, $ticket_type_id = null)
{
$builder = $this->db->table('ticket_claim_status tcs')
->select('ticket_mail_template.*')
->join('ticket_mail_template', 'ticket_mail_template.trigger_type = tcs.trigger_type')
->where('ticket_mail_template.is_active', 1)
->where('tcs.id', $claim_status_id)
->where('tcs.is_active', 1);
if ($ticket_type_id !== null && $ticket_type_id !== '') {
$builder->where('ticket_mail_template.ticket_type', $ticket_type_id);
}
$template_data = $builder->get()->getResultArray();
return $template_data;
}
public function getTemplateDataByTicketID($ticket_id)
{
$template_data = $this
->select("ticket_mail_template.*, CASE
WHEN employees.email_corporate IS NULL OR employees.email_corporate = ''
THEN ticket_master.emp_mail
ELSE employees.email_corporate
END as emp_mail, ,ticket_master.claim_status_id")
->join('ticket_claim_status', 'ticket_master.claim_status_id = ticket_claim_status.id and ticket_claim_status.is_active = 1')
->join('ticket_mail_template', '
ticket_claim_status.trigger_type = ticket_mail_template.trigger_type
and ticket_claim_status.ticket_type = ticket_mail_template.ticket_type
and ticket_mail_template.is_active = 1')
->join('employees', 'employees.id = ticket_master.emp_id', 'left')
->where('ticket_master.id', $ticket_id)
->where('ticket_master.is_active', 1)
->where('ticket_claim_status.is_active', 1)
->first();
return $template_data;
}
public function getTicketDataByTicketID($ticket_id)
{
$ticket_data = $this->select("
ticket_master.*,
CASE
WHEN employees.email_corporate IS NULL OR employees.email_corporate = ''
THEN ticket_master.emp_mail
ELSE employees.email_corporate
END as emp_mail,
user_profiles.first_name as acm,
user_profiles.mobile as acm_mobile,
user_profiles.email as acm_email,
clients.common_mails,
clients.client_name,
insurers.name as insurer_name,
tpa.name as tpa_name,
ticket_notes.note as auto_query_content
")
->join('clients', 'ticket_master.client_id = clients.id', 'left')
->join('insurers', 'ticket_master.insurer_id = insurers.id', 'left')
->join('tpa', 'ticket_master.tpa_id = tpa.id', 'left')
->join('ticket_notes', 'ticket_master.id = ticket_notes.ticket_id and ticket_notes.is_active = 1 and ticket_notes.is_auto_query = 1', 'left')
->join('user_profiles', 'ticket_master.acm_id = user_profiles.id', 'left')
->join('employees', 'employees.id = ticket_master.emp_id', 'left')
->where('ticket_master.id', $ticket_id)
->where('ticket_master.is_active', 1)
->first();
return $ticket_data;
}
//get TAT report BAND wise Data
// public function getTATReport($ticket_type = null, $start_date = null, $end_date = null)
// {
// //set default last 3 months data date
// $fromDate = date('Y-m-d', strtotime('-90 days'));
// $toDate = date('Y-m-d 23:59:59');
// if (!empty($start_date) && !empty($end_date)) {
// $fromDate = change_date_format($start_date);
// $toDate = change_date_format($end_date);
// }
// $ticket_type_data_1 = "";
// $ticket_type_data_2 = "";
// if(!empty($ticket_type)){
// $ticket_type_data_1 = "AND ticket_type = $ticket_type";
// $ticket_type_data_2 = "AND tm.ticket_type_id = $ticket_type";
// }
// // Fetch claim statuses from the `ticket_claim_status` table
// $statusQuery = " SELECT
// id, claim_status, ticket_type
// FROM ticket_claim_status
// Where is_active = 1
// $ticket_type_data_1
// ";
// $statusResult = $this->db->query($statusQuery)->getResultArray();
// // dd($statusResult);
// // Initialize dynamic query parts
// $dynamicSelect = '';
// // Loop through each claim status and generate the COALESCE and CASE statements for the SELECT
// foreach ($statusResult as $status) {
// $columnName = $status['claim_status']; // Default column name
// if (empty($ticket_type)) {
// // Append the insurance type prefix based on `ticket_type`
// switch ($status['ticket_type']) {
// case 1:
// $columnName = "GMC - {$status['claim_status']}";
// break;
// case 2:
// $columnName = "GPA - {$status['claim_status']}";
// break;
// case 3:
// $columnName = "EDLI - {$status['claim_status']}";
// break;
// case 4:
// $columnName = "GTLI - {$status['claim_status']}";
// break;
// }
// }
// $dynamicSelect .= "
// COALESCE(
// SUM(
// CASE
// WHEN subquery.status_id = {$status['id']} THEN 1
// ELSE 0
// END
// ),
// 0
// ) AS `$columnName`, ";
// }
// // Remove the trailing comma from the SELECT part
// $dynamicSelect = rtrim($dynamicSelect, ', ');
// // dd($dynamicSelect);
// // Construct the full SQL query
// $sql = "
// SELECT
// tc.TAT_Category,
// $dynamicSelect
// FROM
// (
// SELECT 'Above 20 Days' AS TAT_Category
// UNION ALL
// SELECT '13-20 Days'
// UNION ALL
// SELECT '7-12 Days'
// UNION ALL
// SELECT '0-6 Days'
// ) AS tc
// LEFT JOIN (
// SELECT
// tm.id AS ticket_id,
// tcs.claim_status,
// tcs.id AS status_id,
// CASE
// WHEN DATEDIFF(
// COALESCE(th.created_at, tm.created_at),
// COALESCE(
// (SELECT MIN(created_at) FROM ticket_history th2 WHERE th2.ticket_id = tm.id),
// tm.created_at
// )
// ) BETWEEN 0 AND 6 THEN '0-6 Days'
// WHEN DATEDIFF(
// COALESCE(th.created_at, tm.created_at),
// COALESCE(
// (SELECT MIN(created_at) FROM ticket_history th2 WHERE th2.ticket_id = tm.id),
// tm.created_at
// )
// ) BETWEEN 7 AND 12 THEN '7-12 Days'
// WHEN DATEDIFF(
// COALESCE(th.created_at, tm.created_at),
// COALESCE(
// (SELECT MIN(created_at) FROM ticket_history th2 WHERE th2.ticket_id = tm.id),
// tm.created_at
// )
// ) BETWEEN 13 AND 20 THEN '13-20 Days'
// ELSE 'Above 20 Days'
// END AS TAT_Category
// FROM
// ticket_master tm
// JOIN ticket_history th ON tm.id = th.ticket_id
// JOIN ticket_claim_status tcs ON th.field_name = 'claim_status_id'
// AND th.new_value = tcs.id
// WHERE
// tm.ticket_type_id = tcs.id
// $ticket_type_data_2
// AND tm.created_at >= '$fromDate'
// AND tm.created_at <= '$toDate'
// AND tm.is_active = 1
// AND th.is_active = 1
// AND tcs.is_active = 1
// ) AS subquery ON tc.TAT_Category = subquery.TAT_Category
// GROUP BY
// tc.TAT_Category
// ORDER BY
// FIELD(tc.TAT_Category, 'Above 20 Days', '13-20 Days', '7-12 Days', '0-6 Days');
// ";
// // Execute the query and return the result
// $data = $this->db->query($sql)->getResultArray();
// // print_rr($this->db->getLastQuery(), $data); die;
// // $tableData = [];
// // if (!empty($data)) {
// // // Extract table headers from the first row keys
// // $headers = array_keys($data[0]);
// // $tableData['headers'] = $headers;
// // $tableData['body'] = $data;
// // }
// return $data;
// }
// public function getTATReport($ticket_type = null, $start_date = null, $end_date = null)
// {
// //set default last 3 months data date
// $fromDate = date('Y-m-d', strtotime('-90 days'));
// $toDate = date('Y-m-d 23:59:59');
// if (!empty($start_date) && !empty($end_date)) {
// $fromDate = change_date_format($start_date);
// $toDate = change_date_format($end_date);
// }
// $ticket_type_data_1 = "";
// $ticket_type_data_2 = "";
// if (!empty($ticket_type)) {
// $ticket_type_data_1 = "AND ticket_type = $ticket_type";
// $ticket_type_data_2 = "WHERE tm.ticket_type_id = $ticket_type";
// }
// // Fetch claim statuses from the `ticket_claim_status` table
// $statusQuery = " SELECT
// id, claim_status, ticket_type
// FROM ticket_claim_status
// Where is_active = 1
// $ticket_type_data_1
// ";
// $statusResult = $this->db->query($statusQuery)->getResultArray();
// // dd($statusResult);
// // Initialize dynamic query parts
// $dynamicSelect = '';
// // Loop through each claim status and generate the COALESCE and CASE statements for the SELECT
// foreach ($statusResult as $status) {
// $columnName = $status['claim_status']; // Default column name
// if (empty($ticket_type)) {
// // Append the insurance type prefix based on `ticket_type`
// switch ($status['ticket_type']) {
// case 1:
// $columnName = "GMC - {$status['claim_status']}";
// break;
// case 2:
// $columnName = "GPA - {$status['claim_status']}";
// break;
// case 3:
// $columnName = "EDLI - {$status['claim_status']}";
// break;
// case 4:
// $columnName = "GTLI - {$status['claim_status']}";
// break;
// }
// }
// $dynamicSelect .= "
// COALESCE(
// SUM(
// CASE
// WHEN subquery.status_id = {$status['id']} THEN 1
// ELSE 0
// END
// ),
// 0
// ) AS `$columnName`, ";
// }
// // Remove the trailing comma from the SELECT part
// $dynamicSelect = rtrim($dynamicSelect, ', ');
// // dd($dynamicSelect);
// // Construct the full SQL query
// $sql = "
// SELECT
// tc.TAT_Category,
// $dynamicSelect
// FROM
// (
// SELECT 'Above 20 Days' AS TAT_Category
// UNION ALL
// SELECT '13-20 Days'
// UNION ALL
// SELECT '7-12 Days'
// UNION ALL
// SELECT '0-6 Days'
// ) AS tc
// LEFT JOIN (
// SELECT
// tm.id AS ticket_id,
// latest_status.claim_status_id AS status_id,
// CASE
// WHEN DATEDIFF(CURDATE(), COALESCE(latest_status.change_date, tm.created_at)) BETWEEN 0 AND 6 THEN '0-6 Days'
// WHEN DATEDIFF(CURDATE(), COALESCE(latest_status.change_date, tm.created_at)) BETWEEN 7 AND 12 THEN '7-12 Days'
// WHEN DATEDIFF(CURDATE(), COALESCE(latest_status.change_date, tm.created_at)) BETWEEN 13 AND 20 THEN '13-20 Days'
// ELSE 'Above 20 Days'
// END AS TAT_Category
// FROM
// ticket_master tm
// LEFT JOIN (
// SELECT
// th.ticket_id,
// th.new_value AS claim_status_id,
// MAX(th.created_at) AS change_date
// FROM
// ticket_history th
// WHERE
// th.field_name = 'claim_status_id'
// AND th.is_active = 1
// GROUP BY
// th.ticket_id, th.new_value
// ) AS latest_status ON latest_status.ticket_id = tm.id
// WHERE tm.is_active = 1
// AND tm.created_at >= '$fromDate'
// AND tm.created_at <= '$toDate'
// " . (!empty($ticket_type) ? " AND tm.ticket_type_id = $ticket_type" : "") . "
// GROUP BY tm.id, latest_status.claim_status_id, latest_status.change_date, tm.created_at
// ) AS subquery ON tc.TAT_Category = subquery.TAT_Category
// GROUP BY
// tc.TAT_Category
// ORDER BY
// FIELD(
// tc.TAT_Category,
// 'Above 20 Days',
// '13-20 Days',
// '7-12 Days',
// '0-6 Days'
// );
// ";
// // Execute the query and return the result
// $data = $this->db->query($sql)->getResultArray();
// // dd($data);
// print_rr($data);die();
// // print_rr($this->db->getLastQuery()->getQuery()); die;
// return $data;
// }
public function getTATReport($ticket_type = null, $start_date = null, $end_date = null)
{
// Set default date range (last 90 days)
$fromDate = date('Y-m-d', strtotime('-90 days'));
$toDate = date('Y-m-d 23:59:59');
if (! empty($start_date) && ! empty($end_date)) {
$fromDate = change_date_format($start_date);
$toDate = change_date_format($end_date);
}
// Get all active claim statuses
$statusQuery = $this->db->table('ticket_claim_status')
->select('id, claim_status')
->where('is_active', 1)
->orderBy('id', 'ASC');
if (! empty($ticket_type)) {
$statusQuery->where('ticket_type', $ticket_type);
}
$statusResult = $statusQuery->get()->getResultArray();
// Create a list of all TAT categories we want in the output
$tatCategories = [
'Above 20 Days',
'13-20 Days',
'7-12 Days',
'0-6 Days',
];
// Initialize the result array with all TAT categories
$result = [];
foreach ($tatCategories as $category) {
$row = ['TAT_Category' => $category];
foreach ($statusResult as $status) {
$row[$status['claim_status']] = 0;
}
$result[] = $row;
}
// Get the base query for ticket counts by status and TAT category
$query = $this->db->table('ticket_master tm')
->select([
'tcs.claim_status',
'CASE
WHEN DATEDIFF(CURDATE(), COALESCE(
(SELECT MAX(th.created_at)
FROM ticket_history th
WHERE th.ticket_id = tm.id
AND th.field_name = "claim_status_id"
AND th.is_active = 1),
tm.created_at
)) BETWEEN 0 AND 6 THEN "0-6 Days"
WHEN DATEDIFF(CURDATE(), COALESCE(
(SELECT MAX(th.created_at)
FROM ticket_history th
WHERE th.ticket_id = tm.id
AND th.field_name = "claim_status_id"
AND th.is_active = 1),
tm.created_at
)) BETWEEN 7 AND 12 THEN "7-12 Days"
WHEN DATEDIFF(CURDATE(), COALESCE(
(SELECT MAX(th.created_at)
FROM ticket_history th
WHERE th.ticket_id = tm.id
AND th.field_name = "claim_status_id"
AND th.is_active = 1),
tm.created_at
)) BETWEEN 13 AND 20 THEN "13-20 Days"
ELSE "Above 20 Days"
END AS tat_category',
'COUNT(*) AS count',
])
->join('ticket_claim_status tcs', 'tcs.id = tm.claim_status_id AND tcs.is_active = 1')
->where('tm.is_active', 1)
->where('tm.created_at >=', $fromDate)
->where('tm.created_at <=', $toDate)
->groupBy('tcs.claim_status, tat_category')
->orderBy('FIELD(tat_category, "Above 20 Days", "13-20 Days", "7-12 Days", "0-6 Days")');
if (! empty($ticket_type)) {
$query->where('tm.ticket_type_id', $ticket_type);
}
$countResults = $query->get()->getResultArray();
// Populate the result array with actual counts
foreach ($countResults as $row) {
foreach ($result as &$categoryRow) {
if ($categoryRow['TAT_Category'] === $row['tat_category']) {
$categoryRow[$row['claim_status']] = (int) $row['count'];
break;
}
}
}
return $result;
}
public function tpaWiseReport($policy_type = null, $start_date = null, $end_date = null)
{
$ticket_type_data_1 = "";
$ticket_type_data_2 = "";
$statusBinds = [];
if (! empty($policy_type)) {
$ticket_type_data_1 = "AND ticket_type = :policy_type:";
$ticket_type_data_2 = "AND master.ticket_type_id = :policy_type:";
$statusBinds['policy_type'] = $policy_type;
}
// Fetch claim statuses dynamically
$statusQuery = "SELECT id, claim_status FROM ticket_claim_status WHERE is_active = 1 $ticket_type_data_1";
$statusResult = $this->db->query($statusQuery, $statusBinds)->getResultArray();
// Initialize dynamic query parts
$dynamicSelect = '';
$dynamicTotal = '';
$dynamicClosedTotal = '';
// Loop through each claim status and generate the CASE statements
foreach ($statusResult as $status) {
$dynamicSelect .= "
COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) AS `{$status['claim_status']}`, ";
if (in_array($status['claim_status'], [
'ID NOT GENERATED',
'NON ID',
'CDA',
'INFORMATION REQUIRED',
'UNDER PROCESS - CLAIM NO. UPDATION',
'UNDER PROCESS - INVESTIGATION STATUS',
'UNDER PROCESS - QUERY DOCUMENT RECEIVED',
'APPROVED',
'PAYMENT INITIATED',
])) {
$dynamicTotal .= "COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) + ";
}
// Include in total count
// $dynamicTotal .= "COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) + ";
// Include only closed-related statuses in total2 count
if (in_array($status['claim_status'], ['CLOSED', 'SETTLED', 'RETURNED', 'REJECTED'])) {
$dynamicClosedTotal .= "COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) + ";
}
}
// Remove the trailing commas and `+` signs
$dynamicSelect = rtrim($dynamicSelect, ', ');
$dynamicTotal = rtrim($dynamicTotal, ' +');
$dynamicClosedTotal = rtrim($dynamicClosedTotal, ' +');
// print_rr($dynamicSelect);
// Construct the final SQL query
$sql = "
SELECT
tpa.id as TPA_ID,
tpa.name AS TPA_NAME,
$dynamicSelect,
($dynamicTotal) AS TOTAL,
($dynamicClosedTotal) AS CLEARED_TOTAL
FROM
ticket_master master
JOIN
tpa ON master.tpa_id = tpa.id AND tpa.is_active = 1
WHERE
master.created_at BETWEEN :start_date: AND :end_date:
AND master.is_active = 1
$ticket_type_data_2
GROUP BY
tpa.id;
";
// Execute the query
$binds = ["start_date" => $start_date, "end_date" => $end_date];
// Merge policy_type binds if present
if (! empty($statusBinds)) {
$binds = array_merge($binds, $statusBinds);
}
$result = $this->db->query($sql, $binds)->getResultArray();
// print_rr(count(($result)));
// print_rr($this->db->lastQuery);die();
return $result;
}
public function accountManagerWiseReport($policy_type = null, $start_date = null, $end_date = null)
{
if ($policy_type == 1) {
$ticket_type_data_1 = "";
$ticket_type_data_2 = "";
$statusBinds = [];
if (! empty($policy_type)) {
$ticket_type_data_1 = "AND ticket_type = :policy_type:";
$ticket_type_data_2 = "AND master.ticket_type_id = :policy_type:";
$statusBinds['policy_type'] = $policy_type;
}
// Fetch claim statuses dynamically
$statusQuery = "SELECT id, claim_status FROM ticket_claim_status WHERE is_active = 1 $ticket_type_data_1";
$statusResult = $this->db->query($statusQuery, $statusBinds)->getResultArray();
// Initialize dynamic query parts
$dynamicSelect = '';
$dynamicTotal = '';
// Loop through each claim status and generate the CASE statements
foreach ($statusResult as $status) {
$dynamicSelect .= "
COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) AS `{$status['claim_status']}`, ";
// Include in total count
$dynamicTotal .= "COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) + ";
// Include only closed-related statuses in total2 count
}
// Remove the trailing commas and `+` signs
$dynamicSelect = rtrim($dynamicSelect, ', ');
$dynamicTotal = rtrim($dynamicTotal, ' +');
// print_rr($dynamicSelect);
// Construct the final SQL query
$sql = "
SELECT
user_profiles.id as ACM_ID,
user_profiles.first_name AS ACM_NAME,
$dynamicSelect,
($dynamicTotal) AS TOTAL
FROM
ticket_master master
JOIN
user_profiles ON master.acm_id = user_profiles.id AND user_profiles.is_active = 1
WHERE
master.created_at BETWEEN :start_date: AND :end_date:
AND master.is_active = 1
$ticket_type_data_2
GROUP BY
user_profiles.id;
";
$binds = ["start_date" => $start_date, "end_date" => $end_date];
// Merge policy_type binds if present
if (! empty($statusBinds)) {
$binds = array_merge($binds, $statusBinds);
}
$result = $this->db->query($sql, $binds)->getResultArray();
// print_rr(count(($result)));
// print_rr($this->db->lastQuery);die();
return $result;
} else {
$ticket_type_data_1 = "";
$ticket_type_data_2 = "";
$statusBinds = [];
if (! empty($policy_type)) {
$ticket_type_data_1 = "AND ticket_type = :policy_type:";
$ticket_type_data_2 = "AND master.ticket_type_id = :policy_type:";
$statusBinds['policy_type'] = $policy_type;
}
// Fetch claim statuses dynamically
$statusQuery = "SELECT id, claim_status FROM ticket_claim_status WHERE is_active = 1 $ticket_type_data_1";
$statusResult = $this->db->query($statusQuery, $statusBinds)->getResultArray();
// Initialize dynamic query parts
$dynamicSelect = '';
$dynamicTotal = '';
$dynamicClosedTotal = '';
// Loop through each claim status and generate the CASE statements
foreach ($statusResult as $status) {
$dynamicSelect .= "
COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) AS `{$status['claim_status']}`, ";
if (in_array($status['claim_status'], [
'CLAIM INTIMATION',
'INTIMATION TO INSURER',
'CLIENT PENDING',
'INSURER PENDING',
'INVESTIGATION',
'APPROVED',
'ON HOLD',
])) {
$dynamicTotal .= "COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) + ";
}
// Include in total count
// $dynamicTotal .= "COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) + ";
// Include only closed-related statuses in total2 count
if (in_array($status['claim_status'], ['CLOSED', 'SETTLED', 'NOT COVERED'])) {
$dynamicClosedTotal .= "COUNT(CASE WHEN master.claim_status_id = {$status['id']} THEN master.id END) + ";
}
}
// Remove the trailing commas and `+` signs
$dynamicSelect = rtrim($dynamicSelect, ', ');
$dynamicTotal = rtrim($dynamicTotal, ' +');
$dynamicClosedTotal = rtrim($dynamicClosedTotal, ' +');
// print_rr($dynamicSelect);
// Construct the final SQL query
$sql = "
SELECT
user_profiles.id as ACM_ID,
user_profiles.first_name AS ACM_NAME,
$dynamicSelect,
($dynamicTotal) AS TOTAL,
($dynamicClosedTotal) AS CLEARED_TOTAL
FROM
ticket_master master
JOIN
user_profiles ON master.acm_id = user_profiles.id AND user_profiles.is_active = 1
WHERE
master.created_at BETWEEN :start_date: AND :end_date:
AND master.is_active = 1
$ticket_type_data_2
GROUP BY
user_profiles.id;
";
$binds = ["start_date" => $start_date, "end_date" => $end_date];
// Execute the query
// Merge policy_type binds if present
if (! empty($statusBinds)) {
$binds = array_merge($binds, $statusBinds);
}
$result = $this->db->query($sql, $binds)->getResultArray();
// print_rr($this->db->lastQuery);die();
return $result;
}
}
//api
public function get_ticket_data($emp_id, $returnType, $ticket_type = null, $ticket_id = null)
{
$query = $this->select("
ticket_master.*,
tms.mail_subject as subject,
tms.id as ticket_message_id,
(
SELECT th1.old_value
FROM ticket_history th1
JOIN ticket_claim_status tcs ON th1.old_value = tcs.id
WHERE th1.field_name = 'claim_status_id'
AND th1.ticket_id = ticket_master.id
AND th1.id = (
SELECT MAX(th2.id)
FROM ticket_history th2
WHERE th2.ticket_id = th1.ticket_id
AND th2.field_name = 'claim_status_id'
)
) AS old_status_id
")
->join('ticket_messages tms', 'ticket_master.id = tms.ticket_id', 'left')
->where('ticket_master.is_active', 1);
$query->whereIn('sender', ['staff', 'user']);
$query->where('ticket_master.emp_id', $emp_id);
if (! empty($ticket_id)) {
$query->where('ticket_master.id', $ticket_id);
}
if (! empty($ticket_type)) {
$query->where('ticket_master.ticket_type_id', $ticket_type);
}
$query->groupBy('ticket_master.id');
$data = $query->findAll();
// dd($data, db_connect()->getLastQuery());
// print_r($this->db->getLastQuery());die;
return $data;
}
public function getDashData($claim_statuses, $limit)
{
$finalResults = [];
foreach ($claim_statuses as $typeId => $statuses) {
// Get all active, non-null claim status tickets for this type
$builder = $this->db->table('ticket_master tm')
->select('tm.id, tm.ticket_type_id, tcs.claim_status, th.last_claim_status_change')
->join('ticket_claim_status tcs', 'tm.claim_status_id = tcs.id', 'left')
->join(
'(SELECT ticket_id, MAX(created_at) AS last_claim_status_change
FROM ticket_history
WHERE field_name = \'claim_status_id\'
GROUP BY ticket_id) th',
'tm.id = th.ticket_id',
'left'
)
->where('tm.ticket_type_id', $typeId)
->where('tm.is_active', 1)
->where('tm.claim_status_id IS NOT NULL');
$results = $builder->get()->getResultArray();
$summary = [
'ticket_type_id' => $typeId,
];
$total = 0;
foreach ($statuses as $status) {
$alias = strtolower(str_replace(' ', '_', $status));
$summary[$alias] = 0;
$summary[$alias . '_ids'] = '';
$dateLimit = $limit[$typeId][$status] ?? 3;
$threshold = date('Y-m-d H:i:s', strtotime("-{$dateLimit} days"));
$ticketIds = [];
// dd($results);
foreach ($results as $row) {
if (
$row['claim_status'] === $status &&
(
! $row['last_claim_status_change'] ||
$row['last_claim_status_change'] <= $threshold
)
) {
$summary[$alias]++;
$ticketIds[] = $row['id'];
if ($status == "APPROVED" || $status == "SETTLED" || $status == "CLOSED") {
continue;
}
$total++;
}
}
// Convert ticket IDs array to a comma-separated string
$summary[$alias . '_ids'] = implode(',', $ticketIds);
}
$summary['total'] = $total;
// Add approved but not settled IDs and count
$approvedNotSettled = $this->getNotSettledbutApprovedCount($typeId);
$summary['approved_not_settled'] = $approvedNotSettled['count'];
$summary['approved_not_settled_ids'] = $approvedNotSettled['ticket_ids'];
$finalResults[$typeId] = $summary;
}
// dd($finalResults);
return $finalResults;
}
public function getNotSettledbutApprovedCount($ticket_type)
{
// Fetch the approved and settled claim_status IDs
$builder = $this->db->table("ticket_claim_status approved")
->select("approved.id AS approved_id, settled.id AS settled_id")
->join("ticket_claim_status settled", "approved.ticket_type = settled.ticket_type")
->where("approved.claim_status", "APPROVED")
->where("settled.claim_status", "SETTLED")
->where("approved.ticket_type", $ticket_type)
->where("approved.is_active", 1)
->where("settled.is_active", 1);
$ids = $builder->get()->getRowArray();
// If no matching status IDs are found, return empty
if (! $ids) {
return ['count' => 0, 'ticket_ids' => ''];
}
// Extract approved and settled status IDs
$approved_id = $ids['approved_id'];
$settled_id = $ids['settled_id'];
// Subquery to get the latest approval time for each ticket
$subquery = $this->db->table('ticket_history')
->select('ticket_id, MAX(created_at) AS approved_time')
->where('field_name', 'claim_status_id')
->where('new_value', $approved_id)
->groupBy('ticket_id');
// Main query to find tickets that are approved but not settled
$builder = $this->db->table('ticket_master tm');
$builder->join("({$subquery->getCompiledSelect()}) latest_approval", 'tm.id = latest_approval.ticket_id', 'inner');
// Left join to find if there is a settled status for each ticket after approval
$builder->join(
'ticket_history th_settled',
"th_settled.ticket_id = tm.id
AND th_settled.field_name = 'claim_status_id'
AND th_settled.new_value = {$settled_id}
AND th_settled.created_at > latest_approval.approved_time",
'left',
false// Important for raw ON condition
);
// Filtering conditions: not settled and approved time older than 12 days
$builder->where('tm.claim_status_id !=', $settled_id);
$builder->where('tm.is_active', 1);
$builder->where("latest_approval.approved_time <= DATE_SUB(NOW(), INTERVAL 12 DAY)", null, false);
$builder->where('th_settled.id IS NULL', null, false);
// Final select to get ticket IDs of approved but not settled tickets
$builder->select('tm.id');
// Execute the query
$query = $builder->get();
$ticketIds = array_column($query->getResultArray(), 'id'); // Extract the IDs
// Convert ticket IDs array to a comma-separated string
$ticketIdsString = implode(',', $ticketIds);
// Return the count and comma-separated ticket IDs
return [
'count' => count($ticketIds),
'ticket_ids' => $ticketIdsString,
];
}
public function getPolicyTermsJson($ticket_id)
{
$sql = " SELECT cp.policy_terms
FROM ticket_master tm
JOIN client_policy cp ON cp.id = tm.client_policy_id
WHERE tm.id = :ticket_id:
AND tm.is_active = 1
AND cp.is_active = 1
";
$binds = ["ticket_id" => $ticket_id];
$query = $this->db->query($sql, $binds);
if ($query && $query->getNumRows() > 0) {
$row = $query->getRowArray();
return json_encode(['policy_terms' => $row['policy_terms']]);
}
return json_encode(['policy_terms' => null]);
}
// ---------- CLAIM DUMP UPLOAD-------------------------------------------------------------------------------------------
public function getPolicyData($params)
{
$client_name = $params['client_name'] ?? null;
$insurer_short_name = $params['insurer_short_name'] ?? null;
$tpa_short_name = $params['tpa_short_name'] ?? null;
$policy_no = $params['policy_no'] ?? null;
$builder = $this->db->table('client_policy');
$builder->select('client_policy.*');
$builder->join('clients c', 'client_policy.client_id = c.id');
$builder->join('insurers i', 'client_policy.insurer_id = i.id');
$builder->join('tpa', 'client_policy.tpa_id = tpa.id and tpa.is_active = 1', 'left');
$builder->where('c.is_active', 1);
$builder->where('client_policy.is_active', 1);
$builder->where('i.is_active', 1);
$builder->where('c.client_name', trim($client_name));
$builder->where('i.short_name', trim($insurer_short_name));
if (! empty($tpa_short_name)) {
$builder->where('tpa.short_name', trim($tpa_short_name));
}
$builder->where('client_policy.policy_no', trim($policy_no));
$query = $builder->get();
$result = $query->getResultArray();
// dd($this->db->getLastQuery());
return $result;
}
public function getTheClaimDetails($params)
{
$client_name = $params['client_name'] ?? null;
$policy_no = $params['policy_no'] ?? null;
$insurer_short_name = $params['insurer_short_name'] ?? null;
$tpa_short_name = $params['tpa_short_name'] ?? null;
$emp_code = $params['emp_code'] ?? null;
$emp_name = $params['emp_name'] ?? null;
$insured_name = $params['insured_name'] ?? null;
$claim_no = $params['claim_no'] ?? null;
$tpa_no = $params['tpa_no'] ?? null;
$relationship = $params['relationship'] ?? null;
$builder = $this->table('ticket_master');
$builder->select('ticket_master.*');
$builder->join('clients c', 'ticket_master.client_id = c.id');
$builder->join('insurers i', 'ticket_master.insurer_id = i.id');
$builder->join('tpa', 'ticket_master.tpa_id = tpa.id', 'left');
$builder->where('c.is_active', 1);
$builder->where('i.is_active', 1);
$builder->where('tpa.is_active', 1);
$builder->where('ticket_master.is_active', 1);
$builder->where('c.client_name', trim($client_name));
$builder->where('i.short_name', trim($insurer_short_name));
$builder->where('ticket_master.policy_no', trim($policy_no));
$builder->where('ticket_master.emp_code', trim($emp_code));
$builder->where('ticket_master.emp_name', trim($emp_name));
$builder->where('ticket_master.insured_name', trim($insured_name));
$builder->where('ticket_master.tpa_no', trim($tpa_no));
$builder->where('ticket_master.claim_number', trim($claim_no));
$builder->where('ticket_master.relationship', trim($relationship));
if (! empty($tpa_short_name)) {
$builder->where('tpa.short_name', trim($tpa_short_name));
}
$query = $builder->get();
$result = $query->getResultArray();
return $result;
}
public function getEmployeeAndEmployeePolicyDetails($params)
{
$client_name = $params['client_name'] ?? null;
$emp_code = $params['emp_code'] ?? null;
$emp_name = $params['emp_name'] ?? null;
$policy_no = $params['policy_no'] ?? null;
$relationship = $params['relationship'] ?? null;
$insured_name = $params['insured_name'] ?? null;
$is_from = $params['is_from'] ?? null;
// $client_name = "6-Eleven";
// $emp_code = "EMP0020K12";
// $emp_name = "Lokesh";
// $policy_no = "GMC-1999/2000/2021/2022";
$base_policy_id = null;
if($is_from == "claim_dump"){
$client_policy_data = $this->db->table('client_policy')->where('policy_no', trim($policy_no))->where('is_active', 1)->get()->getRowArray();
if(isset($client_policy_data) && !empty($client_policy_data)){
if(!empty($client_policy_data['base_policy'])) {
$base_policy_id = $client_policy_data['base_policy'];
}
}
}
$builder = $this->db->table('employees e');
$builder->select("
e.id as emp_id,
e.client_id,
e.client_branch_id,
e.emp_code,
e.name as emp_name,
e.mobile as emp_mobile,
e.email_corporate as emp_mail,
e.email_personal as emp_mail_personal,
ep.id as emp_policy_id,
ep.tpa_id as tpa_no,
cp.id as client_policy_id,
cp.insurer_id,
cp.tpa_id,
cp.policy_no,
CASE
WHEN cp.policy_type_id = 2 THEN 1
WHEN cp.policy_type_id = 1 THEN 2
WHEN cp.policy_type_id = 6 THEN 3
WHEN cp.policy_type_id = 7 THEN 4
ELSE NULL
END AS ticket_type_id
", false);
$builder->join('employee_polices ep', 'e.id = ep.employee_id');
$builder->join('clients c', 'e.client_id = c.id');
$builder->join('client_policy cp', 'ep.client_policy_id = cp.id');
$builder->where('e.is_active', 1);
$builder->where('ep.is_active', 1);
$builder->where('c.is_active', 1);
$builder->where('cp.is_active', 1);
$builder->where('e.emp_code', trim($emp_code));
$builder->where('e.name', trim($emp_name));
$builder->where('c.client_name', trim($client_name));
if(!empty($base_policy_id)) {
$builder->where('cp.id', trim($base_policy_id));
} else {
$builder->where('cp.policy_no', trim($policy_no));
}
$builder->where('LOWER(e.relationship)', strtolower('self'));
$query = $builder->get();
$result = $query->getRowArray();
return $result;
}
public function getAcmUserDetails($params)
{
$acm_name = $params['acm_name'] ?? null;
$acm_mobile = $params['acm_mobile'] ?? null;
if ($acm_mobile != null) {
$builder = $this->db->table('user_profiles');
$builder->select("user_profiles.*");
$builder->where('user_profiles.is_active', 1);
$builder->where('user_profiles.mobile', trim($acm_mobile));
$query = $builder->get();
$result = $query->getRowArray();
return $result;
}
return [];
}
public function getInsuredDetails($params)
{
$client_id = $params['client_id'] ?? null;
$emp_code = $params['emp_code'] ?? null;
$policy_id = $params['client_policy_id'] ?? null;
$insured_name = $params['insured_name'] ?? null;
$builder = $this->db->table('employees e');
$builder->select("
e.id as emp_id,
e.client_id,
e.client_branch_id,
e.emp_code,
e.name as emp_name,
e.mobile as emp_mobile,
e.email_corporate as emp_mail,
e.email_personal as emp_mail_personal,
ep.id as emp_policy_id,
ep.tpa_id as tpa_no,
");
$builder->join('employee_polices ep', 'e.id = ep.employee_id');
$builder->where('e.is_active', 1);
$builder->where('ep.is_active', 1);
$builder->where('e.emp_code', trim($emp_code));
$builder->where('e.name', trim($insured_name));
$builder->where('e.client_id', trim($client_id));
$builder->where('ep.client_policy_id', trim($policy_id));
$query = $builder->get();
$result = $query->getRowArray();
// dd($this->db->getLastQuery());
return $result;
}
public function isTpaApiServiceEnabled($ticket_id)
{
$result = $this->db->table('ticket_master tm')
->select('tas.*')
->join('client_policy cp', 'tm.client_policy_id = cp.id')
->join('tpa_api_services tas', 'cp.tpa_id = tas.tpa_id')
->where('tm.id', $ticket_id)
->where('tm.is_active', 1)
->where('cp.is_active', 1)
->where('tas.is_active', 1)
->get()->getRowArray();
return count($result ?? []) > 0 ? true : false; // true if any API service is enabled, false if no API service is enabled
}
// -----------------------------------------------------------------------------------------------------
}