nhance/app/Controllers/ThzController.php

<?php

namespace App\Controllers;

use App\Controllers\BaseController;
use CodeIgniter\HTTP\ResponseInterface;

use App\Models\ThzMasterModel;
use App\Models\ThzMasterNotesModel;
use App\ControllerCleaners\ThzControllerCleaner;
use App\Models\UserModel;

class ThzController extends BaseController
{

    protected $thzMasterModel;
    protected $thzMasterNotesModel;

    protected $thzControllerCleaner;

    protected $userModel;

    public function __construct()
    {
        $this->thzMasterModel       = new ThzMasterModel();
        $this->thzMasterNotesModel  = new ThzMasterNotesModel();
        $this->thzControllerCleaner = new ThzControllerCleaner();
        $this->userModel            = new UserModel();
    }

    public function index()
    {
        //
    }

    public function ticketSave(){

        $data = $this->request->getPost();
        // $data = $this->request->getJSON(true);
        // $return_type = isset($data['return_type']) ? $data['return_type'] : 'api';
        if (!empty($data['thz_id'])) {
            $text = "update";            
            $result = $this->updateTicket($data);
        } else {
            $text = "create";
            $result = $this->insertTicket($data);
        }

        return $this->response->setJSON([ 
                'status' => $result ? 'success' : 'error',
                'message' => $result ? "Ticket {$text}d successfully" : "Unable to {$text} ticket. Please try again." 
                ])->setStatusCode($result ? 200 : 400);
    }
    
    public function ticketList()
    {

        $returnType = strtolower($this->request->getGet('return_type') ?? 'api'); 
        
        $data = $this->request->getGet();

        $tickets = $this->fetchTicketsBasedOnrole($data);

        if ($returnType === 'api') {
            if (empty($tickets)) {
            return $this->response->setJSON([ 'status'  => 'error','message' => 'No tickets found'])->setStatusCode(404);
            }
        }else{
          
            $data['page_name'] = "Ticket List";
            $data['ticket_data'] = $tickets;
            $data['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['1', '5'])->findAll(); // enga 5-"head" and 1-"admin" role person thaan assignee..
            return $this->loadLayout('thz_list', $data);
        }       

        return $this->response->setJSON([
            'status' => 'success',
            'data'   => $tickets,
        ])->setStatusCode(200);
    }

    public function ticketConversationSave(){

            $data = $this->request->getJSON(true);

            $result = $this->thzMasterNotesModel->insert($data);

            if(empty($result)){
                return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
            }

            
            return $this->response->setJSON([ 
                'status' => $result ? 'success' : 'error',
                'message' => $result ? "Ticket Notes created successfully" : "Unable to create ticket notes. Please try again." 
                ])->setStatusCode($result ? 200 : 400);
    
    }

    public function ticketConversationList(){

            $data = $this->request->getGet();

            $thz_id = $data['thz_id'] ?? null;

            if($thz_id){
                $result['master'] = $this->thzMasterModel
                        ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
                        ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
                        ->where('thz_master.thz_id', $thz_id)
                        ->findAll();

                $notes = $this->thzMasterNotesModel->ticketConversationList($thz_id);
                $result['notes'] = !empty($notes) ? $notes : [];
                
            }else{
                return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
            }
            
            return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(400);

    }

    public function ticketSaveNotification($data){
       
    }

    public function ticketConversationSaveNotification($data){

    }

    public function ticketAssigning(){

        $returnType = strtolower($this->request->getGet('return_type') ?? 'api'); 

        $data = $this->request->getVar();

        $assignee_id    = $data['assignee_id']; 

        $thz_id         = $data['thz_id'];

        $result         = $this->thzMasterModel->set('assign_to',$assignee_id)->where('thz_id',$thz_id)->update();

        if($returnType === 'api'){

            if(empty($result)){
                return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
            }

                return $this->response->setJSON((['status' => 'success', 'data' => $result]));

        }else{

            

        }





    }


    /**************************************************   PRIVATE FUNCTIONS  ********************************************************/


    private function fetchTicketsBasedOnrole(array $data): array
    {
        // $id        = $data['thz_id']    ?? null;
        $assign_to = $data['assign_to'] ?? null;
        $mobile    = $data['mobile']    ?? null;

        if (!empty($assign_to)) {
            // Tickets assigned to a staff
            return $this->thzMasterModel
                        ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
                        ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
                        ->where('thz_master.assign_to', $assign_to)
                        ->findAll();
        }

        // if (!empty($id) && !empty($mobile)) {
        if (!empty($mobile)) {
            // Specific ticket by ID and mobile
            return $this->thzMasterModel
                        ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
                        ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
                        // ->where('thz_id', $id)
                        ->where('thz_master.mobile', $mobile)
                        ->findAll();
        }

        // All tickets (e.g., for managers)
        return $this->thzMasterModel
                    ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
                    ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
                    ->findAll();
    }

    private function notificationBasedOnRole($data){

        $id        = $data['thz_id']    ?? null;
        $assign_to = $data['assign_to'] ?? null;
        $mobile    = $data['mobile']    ?? null;

        if (!empty($assign_to)) {
            
        }

        if (!empty($id) && !empty($mobile)) {

        }


    }

    private function updateTicket($data){

        $data['updated_by'] = get_session_userid();
        $ticket_id = $data['thz_id'];
        $result = $this->thzMasterModel->where('thz_id', $ticket_id)->set($data)->update();

        return $result;

    }

    private function insertTicket($data){

        $data['created_by'] = get_session_userid();
        $result = $this->thzMasterModel->insert($data);

        return $result;

    }



}