443 lines
16 KiB
PHP
443 lines
16 KiB
PHP
<?php
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namespace App\Controllers;
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use App\Controllers\BaseController;
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use App\Helpers\MailHelper;
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use CodeIgniter\HTTP\ResponseInterface;
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use App\Models\ThzMasterModel;
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use App\Models\ThzMasterNotesModel;
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use App\ControllerCleaners\ThzControllerCleaner;
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use App\Models\UserModel;
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use App\Models\ClientPolicyModel;
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use App\Models\ClientModel;
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use App\Models\TicketMailTemplateModel;
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class ThzController extends BaseController
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{
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protected $thzMasterModel;
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protected $thzMasterNotesModel;
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protected $thzControllerCleaner;
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protected $userModel;
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protected $clientPolicyModel;
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protected $clientModel;
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protected $ticketMailTemplateModel;
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public function __construct()
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{
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$this->thzMasterModel = new ThzMasterModel();
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$this->thzMasterNotesModel = new ThzMasterNotesModel();
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$this->thzControllerCleaner = new ThzControllerCleaner();
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$this->userModel = new UserModel();
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$this->clientPolicyModel = new ClientPolicyModel();
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$this->clientModel = new ClientModel();
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$this->ticketMailTemplateModel = new TicketMailTemplateModel();
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}
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public function index()
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{
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//
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}
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public function ticketSave(){
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$data = $this->request->getPost();
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if (!empty($data['thz_id'])) {
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$text = "update";
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$result = $this->updateTicket($data);
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$updateID = $data['thz_id'];
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} else {
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$text = "create";
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$insertID = $this->insertTicket($data);
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$result = true;
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}
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$id = isset($insertID) && !empty($insertID) ? $insertID : $updateID ;
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$emailNotificationResult = $this->ticketSaveNotification($data , $insertOrUpdate = $text , $id);
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return $this->response->setJSON([
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'status' => $result ? 'success' : 'error',
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'message' => $result ? "Ticket {$text}d successfully " : "Unable to {$text} ticket. Please try again." ,
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'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed..!!'
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])->setStatusCode($result ? 200 : 400);
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}
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public function ticketList()
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{
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$returnType = strtolower($this->request->getGet('return_type') ?? 'api');
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$data = $this->request->getGet();
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$tickets = $this->fetchTicketsBasedOnrole($data);
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if ($returnType === 'api') {
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if (empty($tickets)) {
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return $this->response->setJSON([ 'status' => 'error','message' => 'No tickets found'])->setStatusCode(404);
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}
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}else{
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$data['page_name'] = "Ticket List";
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$data['ticket_data'] = $tickets;
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$data['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3','4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu
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// 2,3,4 remain person varannum.
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$data['client_list'] = $this->clientModel->getCreatedByUserName();
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return $this->loadLayout('thz_list', $data);
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}
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return $this->response->setJSON([
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'status' => 'success',
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'data' => $tickets,
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])->setStatusCode(200);
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}
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public function ticketConversationSave(){
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$data = $this->request->getPost();
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$data['notes_type'] = $data['notes_ticket_type'] ?? 'External' ;
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$result = $this->thzMasterNotesModel->insert($data);
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if(empty($result)){
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return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
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}
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$emailNotificationResult = $this->ticketConversationSaveNotification($data);
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return $this->response->setJSON([
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'status' => $result ? 'success' : 'error',
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'message' => $result ? "Ticket Notes created successfully" : "Unable to create ticket notes. Please try again." ,
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'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed..!!'
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])->setStatusCode($result ? 200 : 400);
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}
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public function ticketAutoFetchDetails(){
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$data = $this->request->getPost();
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$client_id = $data['client_id'];
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$mobile = $data['mobile'];
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if($client_id && $mobile){
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$details = $this->thzMasterModel->ticketAutoFetchDetails($client_id ,$mobile);
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if(empty($details)){
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return $this->response->setJSON((['status' => 'error', 'message' => 'No Data found']))->setStatusCode(400);
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}else{
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$policyIds = array_column($details, 'policy_id');
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$policyIds = array_filter($policyIds);
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$clientPolicy = $this->clientPolicyModel->whereIn('policy_id', $policyIds)->where('is_active', 1)->get()->getResultArray();
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$result['client_details'] = $details;
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$result['policy_details'] = empty($clientPolicy) ? [] : $clientPolicy ;
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}
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}else{
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return $this->response->setJSON((['status' => 'error', 'message' => 'Client and Mobile Not found']))->setStatusCode(400);
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}
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return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(200);
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}
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public function ticketConversationList(){
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$data = $this->request->getGet();
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$data = $this->request->getGet();
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$returnType = strtolower($this->request->getGet('return_type') ?? 'api');
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$thz_id = $data['thz_id'] ?? null;
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$ticketType = $data['notes_ticket_type'] ?? 'External' ;
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if($thz_id){
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$result['master'] = $this->thzMasterModel
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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->where('thz_master.thz_id', $thz_id)
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->findAll();
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if(!empty($result['master'])){
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$notes = $this->thzMasterNotesModel->ticketConversationList($thz_id, $ticketType );
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$result['notes'] = !empty($notes) ? $notes : [];
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}else{
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return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(400);
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}
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}else{
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return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
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}
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if ($returnType === 'api') {
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return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(200);
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}else{
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$toGetRelated = $result['master'][0]['created_by'];
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$result['related_tickets'] = $this->thzMasterModel
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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->where('thz_master.created_by', $toGetRelated)
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->findAll();
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$result['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3','4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu
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// 2,3,4 remain person varannum.
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return $this->loadLayout('thz_notes', $result);
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}
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}
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/************************************************** PRIVATE FUNCTIONS ********************************************************/
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private function fetchTicketsBasedOnrole(array $data): array
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{
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// $id = $data['thz_id'] ?? null;
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$assign_to = $data['assign_to'] ?? null;
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$mobile = $data['mobile'] ?? null;
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if (!empty($assign_to)) {
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// Tickets assigned to a staff
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return $this->thzMasterModel
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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->where('thz_master.assign_to', $assign_to)
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->orderBy('thz_master.created_at','desc')
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->findAll();
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}
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// if (!empty($id) && !empty($mobile)) {
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if (!empty($mobile)) {
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// Specific ticket by ID and mobile
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return $this->thzMasterModel
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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// ->where('thz_id', $id)
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->where('thz_master.mobile', $mobile)
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->orderBy('thz_master.created_at','desc')
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->findAll();
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}
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// All tickets (e.g., for managers)
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return $this->thzMasterModel
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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->orderBy('thz_master.created_at','desc')
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->findAll();
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}
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private function ticketSaveNotification( $data , $insertOrUpdate , $id){
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$user_email = $data['email'] ?? null;
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$assignee_id = $data['assign_to'] ?? null;
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$assignee_email = $this->findAssigneeEmail($assignee_id);
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$emailToNotified = [
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'user_email' => $user_email,
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'assignee_email' => $assignee_email
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];
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$ticketId = $id;
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$result = $this->ticketSaveEmailNotificationBasedOnRole($emailToNotified , $insertOrUpdate , $ticketId , $data);
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return $result;
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}
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private function ticketConversationSaveNotification($data){
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$thz_id = $data['thz_id'] ; // thz is alias of ticket
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$data['subject'] = $this->findSubject($data['thz_id']);
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$assignee_id = $this->findAssigneeId($data['thz_id']) ;
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$user_email = $data['email'] ?? '';
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$assignee_email = $this->findAssigneeEmail($assignee_id) ?? '';
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$sender_mail = $data['notes_by'] == "User" ? $user_email : $assignee_email ;
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$receiver_mail = $data['notes_by'] == "User" ? $assignee_email : $user_email ;
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$templateName = "ticket_conversation_save_notification";
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$to_email = $receiver_mail;
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$ticketId = $thz_id;
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$message = $data['notes'] ?? '';
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$this->sendEmail( $templateName, $data , $to_email , $ticketId , $message);
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return true;
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}
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private function findAssigneeEmail($assignee_id){
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$row = $this->userModel->where('id', $assignee_id)->get()->getRow();
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$assigneeEmail = $row ? $row->email : null;
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return $assigneeEmail ? $assigneeEmail : "";
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}
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private function findAssigneeId($ticketId){
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$row = $this->thzMasterModel->where('thz_id', $ticketId)->get()->getRow();
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$assigneeId = $row ? $row->assign_to : null;
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return $assigneeId ? $assigneeId : 0 ;
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}
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private function findSubject($ticketId){
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$row = $this->thzMasterModel->where('thz_id', $ticketId)->get()->getRow();
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$subject = $row ? $row->subject : null;
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return $subject ? $subject : " " ;
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}
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private function ticketSaveEmailNotificationBasedOnRole($emailToNotified , $insertOrUpdate , $ticketId , $data){
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$user_email = $emailToNotified['user_email'] ?? null;
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$assignee_email = $emailToNotified['assignee_email'] ?? null;
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if (!empty($assignee_email)) {
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switch ($insertOrUpdate) {
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case 'update':
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$this->sendEmail( 'ticket_save_update_assignee', $data ,$assignee_email , $ticketId ) ;
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break;
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case 'create':
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$this->sendEmail( 'ticket_save_create_assignee', $data ,$assignee_email , $ticketId ) ;
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break;
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default:
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# code...
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break;
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}
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}
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if (!empty($user_email)) {
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switch ($insertOrUpdate) {
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case 'update':
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if(empty($assignee_email)){
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$data['assigneeAndStatus'] = "Not Yet Assigned";
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$this->sendEmail( 'ticket_save_update_user', $data ,$user_email , $ticketId ) ;
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}else{
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$data['assigneeAndStatus'] = "Assigned With {$assignee_email}";
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$this->sendEmail( 'ticket_save_update_user', $data ,$user_email , $ticketId ) ;
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}
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break;
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case 'create':
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if(empty($assignee_email)){
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$this->sendEmail( 'ticket_save_create_user_unassigned', $data ,$user_email , $ticketId ) ;
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}else{
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$data['assignee_email'] = $assignee_email ;
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$this->sendEmail( 'ticket_save_create_user_assigned', $data , $user_email , $ticketId ) ;
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}
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break;
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default:
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# code...
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break;
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}
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}
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return true;
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}
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private function updateTicket($data){
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$data['updated_by'] = get_session_userid();
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$ticket_id = $data['thz_id'];
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$result = $this->thzMasterModel->where('thz_id', $ticket_id)->set($data)->update();
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return $result;
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}
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private function insertTicket($data)
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{
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$data['created_by'] = get_session_userid();
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$this->thzMasterModel->insert($data);
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return $this->thzMasterModel->insertID(); // returns the inserted row's ID
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}
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private function sendEmail( $templateName, $data , $to_email , $ticketId , $message = ""){
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$mailTemplate = $this->ticketMailTemplateModel->where('template_name',$templateName )->findAll()[0] ?? [];
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if(empty($mailTemplate)){
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return ;
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}
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$mailTemplate['subject'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['subject']);
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$mailTemplate['mail_content'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['mail_content']);
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$mailTemplate['mail_content'] = str_replace('%ticketId%', $ticketId ?? '', $mailTemplate['mail_content']);
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$mailTemplate['mail_content'] = str_replace('%message%', $message ?? '', $mailTemplate['mail_content']);
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$mailTemplate['mail_content'] = str_replace('%assignee_email%', $data['assignee_email'] ?? '', $mailTemplate['mail_content']);
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$mailTemplate['mail_content'] = str_replace('%assigneeAndStatus%',$data['assigneeAndStatus'] ?? '' ,$mailTemplate['mail_content']);
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$from_mail = "";
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$to_mail = $to_email;
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$cc_string = "";
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$subject = $mailTemplate['subject'] ;
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$message = $mailTemplate['mail_content'] ;
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$attachments = "";
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$reply_to = "";
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$bcc_string = "";
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$res = MailHelper::send_email(['from_mail' => $from_mail, 'mail' => $to_mail , 'cc' => $cc_string, 'subject' => $subject, 'message' => $message, 'attachments' => $attachments, 'reply_to' => $reply_to, 'bcc' => $bcc_string]);
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}
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}
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