<?php

namespace App\Controllers;

use App\Controllers\BaseController;
use CodeIgniter\HTTP\ResponseInterface;

use App\Models\ThzMasterModel;
use App\Models\ThzMasterNotesModel;
use App\ControllerCleaners\ThzControllerCleaner;

class ThzController extends BaseController
{

    protected $thzMasterModel;
    protected $thzMasterNotesModel;

    protected $thzControllerCleaner;

    public function __construct()
    {
        $this->thzMasterModel       = new ThzMasterModel();
        $this->thzMasterNotesModel  = new ThzMasterNotesModel();
        $this->thzControllerCleaner = new ThzControllerCleaner();
    }

    public function index()
    {
        //
    }

    public function ticketSave(){

        $data = $this->request->getJSON(true);

            if (!empty($data['thz_id'])) {           
                $data['updated_by'] = get_session_userid();
                $ticket_id = $data['thz_id'];
                $text = "update"; 

                $result = $this->thzMasterModel->where('thz_id', $ticket_id)->set($data)->update();
            } else {
                $data['created_by'] = get_session_userid();
                $text = "create"; 

                $result = $this->thzMasterModel->insert($data);
            }

            return $this->response->setJSON(([ 'status' => $result ? 'success' : 'error' , 
                                           'message' => $result ? "Ticket {$text}d successfully" : "Unable to {$text} ticket. Please try again." ]));


    }
    

    public function ticketList()
    {

        $returnType = strtolower($this->request->getGet('return_type') ?? 'api'); 
        
        $data = $this->request->getJSON(true);

        $tickets = $this->fetchTicketsBasedOnrole($data);


        if ($returnType === 'api') {
            if (empty($tickets)) {
            return $this->response->setJSON([ 'status'  => 'error','message' => 'No tickets found',])->setStatusCode(404);
            }
        }else{
          
            $data['page_name'] = "Ticket List";
            $data['ticket_data'] = $tickets;
            $data['assigner'] = $this->userModel->where('is_active', 1)->findAll();
            return $this->loadLayout('ticket_list_web', $data);
        }

       
        return $this->response->setJSON([
            'status' => 'success',
            'data'   => $tickets,
        ]);
    }


    public function ticketConversationSave(){

            $data = $this->request->getJSON(true);

            $result = $this->thzMasterNotesModel->insert($data);

        if(empty($result)){
            return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
        }

            return $this->response->setJSON((['status' => 'success', 'data' => $result]));

    
    }

    public function ticketConversationList(){

            $data = $this->request->getJSON(true);

            $thz_id = $data['thz_id'] ?? null;

            $result = $this->thzMasterNotesModel->ticketConversationList($thz_id);  

        if(empty($result)){
            return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
        }

            return $this->response->setJSON((['status' => 'success', 'data' => $result]));

    }


    /**************************************************   PRIVATE FUNCTIONS  ********************************************************/


    private function checkGeneralUserOrEmployee($data){

        if($data['empcode']){
            return $data['empcode'];
        } elseif ($data['mobile']) {
            return $data['mobile'];
        } elseif ($data['email']) {
            return $data['email'];
        } else {
            return null;
        }

    }

    private function fetchTicketsBasedOnrole(array $data): array
    {
        $id        = $data['thz_id']    ?? null;
        $assign_to = $data['assign_to'] ?? null;
        $mobile    = $data['mobile']    ?? null;

        if (!empty($assign_to)) {
            // Tickets assigned to a staff
            return $this->thzMasterModel
                        ->where('assign_to', $assign_to)
                        ->findAll();
        }

        if (!empty($id) && !empty($mobile)) {
            // Specific ticket by ID and mobile
            return $this->thzMasterModel
                        ->where('thz_id', $id)
                        ->where('mobile', $mobile)
                        ->findAll();
        }

        // All tickets (e.g., for managers)
        return $this->thzMasterModel->findAll();
    }


}