CHANGES_Ticket Master and rest api
This commit is contained in:
venba-Inspriron-3558
parent
05c737af1e
commit
e78650b1db
@ -8,7 +8,7 @@ use CodeIgniter\HTTP\ResponseInterface;
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use App\Models\ThzMasterModel;
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use App\Models\ThzMasterNotesModel;
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use App\ControllerCleaners\ThzControllerCleaner;
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use app\Models\UserModel;
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use App\Models\UserModel;
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class ThzController extends BaseController
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{
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@ -36,7 +36,7 @@ class ThzController extends BaseController
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public function ticketSave(){
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$data = $this->request->getJSON(true);
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// $return_type = isset($data['return_type']) ? $data['return_type'] : 'api';
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if (!empty($data['thz_id'])) {
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$text = "update";
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$result = $this->updateTicket($data);
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@ -48,7 +48,7 @@ class ThzController extends BaseController
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return $this->response->setJSON([
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'status' => $result ? 'success' : 'error',
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'message' => $result ? "Ticket {$text}d successfully" : "Unable to {$text} ticket. Please try again."
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]);
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])->setStatusCode($result ? 200 : 400);
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}
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public function ticketList()
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@ -60,26 +60,22 @@ class ThzController extends BaseController
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$tickets = $this->fetchTicketsBasedOnrole($data);
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if ($returnType === 'api') {
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if (empty($tickets)) {
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return $this->response->setJSON([ 'status' => 'error','message' => 'No tickets found',])->setStatusCode(404);
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return $this->response->setJSON([ 'status' => 'error','message' => 'No tickets found'])->setStatusCode(404);
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}
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}else{
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$data['page_name'] = "Ticket List";
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$data['ticket_data'] = $tickets;
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$data['assigner'] = $this->userModel->where('is_active', 1)->findAll();
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return $this->loadLayout('ticket_list_web', $data);
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}
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$data['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['1', '5'])->findAll(); // enga 5-"head" and 1-"admin" role person thaan assignee..
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return $this->loadLayout('thz_list', $data);
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}
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return $this->response->setJSON([
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'status' => 'success',
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'data' => $tickets,
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]);
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])->setStatusCode(200);
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}
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public function ticketConversationSave(){
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@ -89,11 +85,14 @@ class ThzController extends BaseController
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$result = $this->thzMasterNotesModel->insert($data);
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if(empty($result)){
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return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
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return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
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}
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return $this->response->setJSON((['status' => 'success', 'data' => $result]));
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return $this->response->setJSON([
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'status' => $result ? 'success' : 'error',
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'message' => $result ? "Ticket Notes created successfully" : "Unable to create ticket notes. Please try again."
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])->setStatusCode($result ? 200 : 400);
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}
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@ -103,13 +102,21 @@ class ThzController extends BaseController
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$thz_id = $data['thz_id'] ?? null;
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$result = $this->thzMasterNotesModel->ticketConversationList($thz_id);
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if($thz_id){
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$result['master'] = $this->thzMasterModel
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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->where('thz_master.thz_id', $thz_id)
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->findAll();
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if(empty($result)){
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return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
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$notes = $this->thzMasterNotesModel->ticketConversationList($thz_id);
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$result['notes'] = !empty($notes) ? $notes : [];
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}else{
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return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
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}
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return $this->response->setJSON((['status' => 'success', 'data' => $result]));
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return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(400);
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}
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@ -159,27 +166,35 @@ class ThzController extends BaseController
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private function fetchTicketsBasedOnrole(array $data): array
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{
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$id = $data['thz_id'] ?? null;
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// $id = $data['thz_id'] ?? null;
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$assign_to = $data['assign_to'] ?? null;
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$mobile = $data['mobile'] ?? null;
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if (!empty($assign_to)) {
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// Tickets assigned to a staff
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return $this->thzMasterModel
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->where('assign_to', $assign_to)
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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->where('thz_master.assign_to', $assign_to)
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->findAll();
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}
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if (!empty($id) && !empty($mobile)) {
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// if (!empty($id) && !empty($mobile)) {
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if (!empty($mobile)) {
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// Specific ticket by ID and mobile
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return $this->thzMasterModel
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->where('thz_id', $id)
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->where('mobile', $mobile)
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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// ->where('thz_id', $id)
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->where('thz_master.mobile', $mobile)
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->findAll();
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}
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// All tickets (e.g., for managers)
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return $this->thzMasterModel->findAll();
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return $this->thzMasterModel
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->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
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->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
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->findAll();
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}
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private function notificationBasedOnRole($data){
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@ -40,7 +40,7 @@ class ThzMasterNotesModel extends Model
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protected $beforeDelete = [];
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protected $afterDelete = [];
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public function ticketConversationList($thz_id){
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public function ticketConversationLists($thz_id){
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if(empty($thz_id)){
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@ -76,5 +76,33 @@ class ThzMasterNotesModel extends Model
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}
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public function ticketConversationList($thz_id)
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{
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$notes_sql = "SELECT
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thz_master_notes.*,
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CASE
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WHEN LOWER(thz_master_notes.notes_by) = 'staff'
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THEN CONCAT(user_profiles.first_name, ' ', user_profiles.last_name)
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WHEN LOWER(thz_master_notes.notes_by) = 'user'
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THEN thz_master.name
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ELSE thz_master_notes.notes_by
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END AS name
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FROM thz_master_notes
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LEFT JOIN user_profiles
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ON user_profiles.id = thz_master_notes.created_by
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AND LOWER(thz_master_notes.notes_by) = 'staff'
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LEFT JOIN thz_master
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ON thz_master.thz_id = thz_master_notes.thz_id
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AND LOWER(thz_master_notes.notes_by) = 'user'
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WHERE thz_master_notes.thz_id = " . (int)$thz_id . "
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ORDER BY thz_master_notes.created_at ASC";
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$result = $this->db->query($notes_sql)->getResultArray();
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return $result;
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}
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}
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@ -677,6 +677,9 @@
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<li>
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<a href="<?= base_url('/ticket/feedback-list') ?>">Claim Feedback List</a>
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</li>
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<li>
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<a href="<?= base_url('/ticketList?return_type=web') ?>">Ticket List</a>
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</li>
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</ul>
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</div>
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</li>
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473
app/Views/thz_list.php
Normal file
473
app/Views/thz_list.php
Normal file
@ -0,0 +1,473 @@
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<style>
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.table th,
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.table td {
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padding: 8px;
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}
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table.dataTable tbody td {
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padding: 4px 4px !important;
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}
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.col-12 {
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max-width: 98% !important;
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}
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.dataTables_filter {
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position: absolute;
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}
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.right-align-input {
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text-align: right;
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}
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.addbtnStyle {
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margin-left: 20px !important;
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}
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</style>
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<style>
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.table th:nth-child(1),
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.table td:nth-child(1) {
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max-width: 200px !important;
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min-width: 100px !important;
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overflow: hidden !important;
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text-overflow: ellipsis !important;
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white-space: nowrap !important;
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}
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#scroll-horizontal-datatable tbody tr:hover {
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background-color: #e0e0e0;
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}
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</style>
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<div class="col-12">
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<div class="card">
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<div class="card-body">
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<div class="row" style="padding-bottom: 10px;">
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<div class="col-6" style="align-self: center;">
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<h4 style="position: relative;">Ticket List </h4>
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</div>
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</div>
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<div class="table-responsive">
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<table id="scroll-horizontal-datatable" class="table w-100 nowrap">
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<thead class="bg-light">
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<tr>
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<th>Ticket Number</th>
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<th>Name</th>
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<th>Mobile Number</th>
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<th>Email</th>
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<th>Emp Code</th>
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<th>Policy Number</th>
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<th>Ticket Type</th>
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<th>Subject</th>
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<th>Message</th>
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<th>Status</th>
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<th>Assignee</th>
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<?php if(in_array(get_role_id(), [1,2,3]) ) { ?> <!-- admin,manager,acc.m -->
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<th>ACTION</th>
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<?php } ?>
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</tr>
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</thead>
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<tbody>
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<?php if (isset($ticket_data)) { ?>
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<?php foreach($ticket_data as $index => $row){ ?>
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<tr data-id="<?= $row['thz_id']; ?>" style="cursor: pointer;">
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<td><?php echo $row['thz_id']; ?></td>
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<td><?php echo $row['name']; ?></td>
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<td><?php echo $row['mobile']; ?></td>
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<td><?php echo $row['email']; ?></td>
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<td><?php echo $row['empcode']; ?></td>
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<td><?php echo $row['policy_no']; ?></td>
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<td><?php echo $row['ticket_type']; ?></td>
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<td><?php echo $row['subject']; ?></td>
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<td><?php echo $row['message']; ?></td>
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<td><?php echo $row['status']; ?></td>
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<td><?php echo $row['assignee_name']; ?></td>
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<?php if(in_array(get_role_id(), [1,2,3]) ) { ?> <!-- admin,manager,acc.m -->
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<td>
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<div class="btn-group dropdown">
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<button type="button"
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class="btn btn-sm btn-primary"
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data-id="<?= $row['thz_id']; ?>"
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data-assignee="<?= $row['assign_to']; ?>"
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data-subject="<?= $row['subject']; ?>"
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onclick="openAssignee(this)">
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Assign
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</button>
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</div>
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<!-- <a href="javascript:void(0);"
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data-toggle="modal"
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data-target="#AssignModal"
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data-id="<?= $row['thz_id']; ?>"
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data-subject="<?= $row['subject']; ?>">
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<i class="fa fa-users"
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title="Assign To"
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style="font-size:15px; color:#555; cursor:pointer; transition:0.2s;"
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onmouseover="this.style.color='#02a8b5'; this.style.fontSize='17px';"
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onmouseout="this.style.color='#555'; this.style.fontSize='15px';">
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</i>
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</a> -->
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</td>
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<?php } ?>
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</tr>
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<?php } ?>
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<?php } ?>
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</tbody>
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</table>
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<div>
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</div>
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</div>
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</div><!-- end col -->
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</div>
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</div>
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<div class="modal fade" id="ticketModal" tabindex="-1" role="dialog" aria-hidden="true">
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<div class="modal-dialog modal-dialog-centered">
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<div class="modal-content">
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<form id="ticketForm">
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<div class="modal-header">
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<h4 class="modal-title" id="modalLabel">New Ticket</h4>
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<button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button>
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</div>
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<div class="modal-body">
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<div class="form-row">
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<input type="hidden" id="thz_id" name="thz_id">
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<input type="hidden" id="return_type" name="return_type">
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<div class="form-group col-md-6">
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<label for="name">Name<span class="text-danger">*</span></label>
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<input type="text" class="form-control" id="name" name="name" placeholder="Enter Name" required>
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</div>
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<div class="form-group col-md-6">
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<label for="mobile">Mobile<span class="text-danger">*</span></label>
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<input type="text" class="form-control" id="mobile"
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name="mobile" placeholder="Enter Mobile"
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pattern="^[0-9]{10}$" required
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title="Please enter a valid 10-digit mobile number">
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</div>
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<div class="form-group col-md-6">
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<label for="email">Email Id<span class="text-danger">*</span></label>
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<input type="email" class="form-control" id="email"
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name="email" placeholder="Enter Email"
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required
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pattern="[^@\s]+@[^@\s]+\.[^@\s]+"
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title="Please enter a valid email address">
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</div>
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<div class="form-group col-md-6">
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<label for="empcode">Employee code</label>
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<input type="text" class="form-control" id="empcode" name="empcode" placeholder="Enter Employee code">
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</div>
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<div class="form-group col-md-6">
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<label for="policy_no">Policy Number</label>
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<input type="text" class="form-control" id="policy_no" name="policy_no" placeholder="Enter Policy Number">
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</div>
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<div class="form-group col-md-6">
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<label for="ticket_type">Ticket Type<span class="text-danger">*</span></label>
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<select class="form-control" id="ticket_type" name="ticket_type" required>
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<option value="">Select Ticket Type</option>
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<option value="Sales">Sales</option>
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<option value="Service">Service</option>
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</select>
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</div>
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<div class="form-group col-md-6">
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<label for="subject">Subject</label>
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<input type="text" class="form-control" id="subject" name="subject" placeholder="Enter Subject">
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</div>
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<div class="form-group col-md-6">
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<label for="message">Message</label>
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<!-- <input type="text" class="form-control" id="message" name="message" placeholder="Enter Message"> -->
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<textarea class="form-control" id="message" name="message" placeholder="Enter Message" rows="4"></textarea>
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</div>
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<div class="form-group col-md-6">
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<label for="status">Status</label>
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<select class="form-control" id="status" name="status">
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<option value="">Select Status</option>
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<option value="Open">Open</option>
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<option value="In Progress">In Progress</option>
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<option value="Resolved">Resolved</option>
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<option value="Closed">Closed</option>
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</select>
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</div>
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<div class="form-group col-md-6">
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<label for="assign_to">Assign To</label>
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<select class="form-control" id="assign_to" name="assign_to">
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<option value="">Select Assign To</option>
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<?php if(isset($assignee)) { ?>
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<?php foreach ($assignee as $a) { ?>
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<option value="<?= $a['id']?>"><?= $a['emp_code'] ?> - <?= $a['first_name'] ?> <?= $a['last_name'] ?></option>
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<?php } ?>
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<?php } ?>
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</select>
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</div>
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</div>
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</div>
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<div class="modal-footer">
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<button type="button" class="btn btn-primary" onclick="submitTicket()">Submit</button>
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</div>
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</form>
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</div>
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</div>
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</div>
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<div class="modal fade" id="AssignModal" tabindex="-1" role="dialog" aria-hidden="true">
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<div class="modal-dialog modal-dialog-centered">
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<div class="modal-content">
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<div class="modal-header">
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<h4 class="modal-title" id="assignModalLabel">Ticket</h4>
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<button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button>
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</div>
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<div class="modal-body">
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<div class="form-row">
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<input type="hidden" id="hidden_thz_id" name="hidden_thz_id">
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<div class="form-group col-md-12">
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<label for="modal_assignee">Assign To<span class="text-danger">*</span></label>
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<select class="form-control" id="modal_assignee" name="modal_assignee" required>
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||||
<option value="">Select Assign To</option>
|
||||
<?php if(isset($assignee)) { ?>
|
||||
<?php foreach ($assignee as $a) { ?>
|
||||
<option value="<?= $a['id']?>"><?= $a['emp_code'] ?> - <?= $a['first_name'] ?> <?= $a['last_name'] ?></option>
|
||||
<?php } ?>
|
||||
<?php } ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="modal-footer">
|
||||
<button type="button" class="btn btn-primary" onclick="updateAssignTo()">Submit</button>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
<script>
|
||||
|
||||
function openTicket(){
|
||||
var form = document.getElementById('ticketForm');
|
||||
form.reset();
|
||||
document.getElementById('thz_id').value = '';
|
||||
document.getElementById('modalLabel').innerText = "New Ticket";
|
||||
document.getElementById('return_type').innerText = "WEB";
|
||||
var myModal = new bootstrap.Modal(document.getElementById('ticketModal'));
|
||||
myModal.show();
|
||||
}
|
||||
|
||||
function submitTicket() {
|
||||
var form = document.getElementById('ticketForm');
|
||||
|
||||
// reset any old error styles
|
||||
form.classList.remove('was-validated');
|
||||
|
||||
|
||||
var name = document.getElementById('name').value.trim();
|
||||
var mobile = document.getElementById('mobile').value.trim();
|
||||
var email = document.getElementById('email').value.trim();
|
||||
var ticketType= document.getElementById('ticket_type').value.trim();
|
||||
|
||||
|
||||
if (name === "" || mobile === "" || email === "" || ticketType === "") {
|
||||
toastr.warning('Please fill all required fields.', 'warning');
|
||||
form.classList.add('was-validated');
|
||||
return;
|
||||
}
|
||||
|
||||
var mobilePattern = /^[0-9]{10}$/;
|
||||
if (!mobilePattern.test(mobile)) {
|
||||
toastr.warning('Please enter a valid 10-digit mobile number.', 'warning');
|
||||
document.getElementById('mobile').focus();
|
||||
return;
|
||||
}
|
||||
|
||||
var emailPattern = /^[^@\s]+@[^@\s]+\.[^@\s]+$/;
|
||||
if (!emailPattern.test(email)) {
|
||||
toastr.warning('Please enter a valid email address.', 'warning');
|
||||
document.getElementById('email').focus();
|
||||
return;
|
||||
}
|
||||
|
||||
var form = document.getElementById("ticketForm"); // your form ID
|
||||
var formData = new FormData(form);
|
||||
|
||||
let obj = {};
|
||||
formData.forEach((value, key) => obj[key] = value);
|
||||
// obj["return_type"] = "web";
|
||||
|
||||
$.ajax({
|
||||
url: "<?= base_url('ticketSave') ?>",
|
||||
type: "POST",
|
||||
data: JSON.stringify(obj),
|
||||
contentType: "application/json",
|
||||
dataType: 'json',
|
||||
success: function(response) {
|
||||
if (response.status === "success") {
|
||||
toastr.success(response.message, 'success');
|
||||
$('#ticketModal').modal('hide');
|
||||
form.reset();
|
||||
window.location.href = "<?= base_url('ticketList?return_type=web') ?>";
|
||||
} else {
|
||||
toastr.error(response.message, 'error');
|
||||
}
|
||||
},
|
||||
error: function(xhr) {
|
||||
toastr.error("Something went wrong!", 'error');
|
||||
console.error(xhr.responseText);
|
||||
}
|
||||
});
|
||||
|
||||
|
||||
}
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
function openAssignee(button) {
|
||||
document.getElementById('hidden_thz_id').value = "";
|
||||
document.getElementById('modal_assignee').value = "";
|
||||
document.getElementById('assignModalLabel').innerText = "Ticket";
|
||||
|
||||
var id = button.getAttribute('data-id');
|
||||
var subject = button.getAttribute('data-subject');
|
||||
var assignee = button.getAttribute('data-assignee');
|
||||
|
||||
document.getElementById('hidden_thz_id').value = id;
|
||||
document.getElementById('modal_assignee').value = assignee;
|
||||
document.getElementById('assignModalLabel').innerText = "Ticket: " + subject + " (" + id + ")";
|
||||
|
||||
var myModal = new bootstrap.Modal(document.getElementById('AssignModal'));
|
||||
myModal.show();
|
||||
}
|
||||
|
||||
|
||||
function updateAssignTo(){
|
||||
console.log('function called then call the api then refresh the updateAssignTo');
|
||||
}
|
||||
|
||||
</script>
|
||||
|
||||
|
||||
|
||||
<!-------------------------------------------------------------------------------------------------->
|
||||
|
||||
<script>
|
||||
$(document).ready(function() {
|
||||
$('[data-toggle="tooltip"]').tooltip();
|
||||
// Initialize select2
|
||||
$("#ticket_type").select2();
|
||||
$("#status").select2();
|
||||
$("#assign_to").select2();
|
||||
$("#modal_assignee").select2();
|
||||
});
|
||||
|
||||
// Datatable document ready
|
||||
$(document).ready(function() {
|
||||
|
||||
var ticketsTable = $('#scroll-horizontal-datatable');
|
||||
|
||||
if (ticketsTable.length) {
|
||||
|
||||
ticketsTable.DataTable({
|
||||
scrollX: true,
|
||||
dom: "<'row'<'col-sm-6'f><'col-sm-6 text-right'B>>" + // Filter left, buttons right
|
||||
"<'row'<'col-sm-12'tr>>" +
|
||||
"<'row'<'col-sm-5'i><'col-sm-7'p>>", // Pagination at the bottom, without page length selector
|
||||
buttons: [{
|
||||
extend: 'csv',
|
||||
text: 'CSV',
|
||||
title: 'ticket-List',
|
||||
},
|
||||
{
|
||||
extend: 'excel',
|
||||
text: 'Excel',
|
||||
title: 'ticket-List',
|
||||
exportOptions: {
|
||||
orthogonal: 'sort'
|
||||
},
|
||||
},
|
||||
{
|
||||
text: 'New ticket',
|
||||
className: 'buttons-html5 addbtnStyle',
|
||||
action: function(e, dt, node, config) {
|
||||
openTicket()
|
||||
}
|
||||
}
|
||||
],
|
||||
language: {
|
||||
search: "_INPUT_",
|
||||
searchPlaceholder: "Search..."
|
||||
},
|
||||
paging: true, // Enable pagination
|
||||
pageLength: 25, // Set default number of rows per page (optional)
|
||||
ordering: false,
|
||||
});
|
||||
} else {
|
||||
console.error("Table Not found.");
|
||||
}
|
||||
});
|
||||
|
||||
function viewTicket(ticket_id){
|
||||
|
||||
// $('.loader').fadeIn();
|
||||
// $('.loader-mask').fadeIn();
|
||||
|
||||
let url = '<?= base_url('ThzControllerview/'); ?>' + ticket_id;
|
||||
window.location.href = url;
|
||||
|
||||
|
||||
}
|
||||
|
||||
function removeticket(input, ticket_id) {
|
||||
|
||||
confirmActionSweertAlert("Do you want to delete this ticket?", "Yes, Proceed!", "No, Cancel").then((confirmed) => {
|
||||
if (confirmed) {
|
||||
let url = '<?= base_url('ticket/remove') ?>';
|
||||
|
||||
// Include `pt_id` in the AJAX request if necessary
|
||||
let requestData = { ticket_id: ticket_id };
|
||||
|
||||
sendAjaxRequestForGlobal(url, 'GET', requestData, function(response) {
|
||||
console.log('Data fetched successfully:', response);
|
||||
|
||||
if (response.status === true) {
|
||||
toastr.success(response.message, 'SUCCESS');
|
||||
window.location.reload();
|
||||
} else {
|
||||
toastr.warning(response.message, 'WARNING');
|
||||
}
|
||||
}, function(xhr, status, error) {
|
||||
console.error('Error fetching data:', error);
|
||||
console.error(xhr.responseText);
|
||||
});
|
||||
}
|
||||
});
|
||||
|
||||
}
|
||||
|
||||
$(document).on('click', 'tbody tr', function (e) {
|
||||
// Exclude clicks on any elements inside the last column (actions)
|
||||
if ($(e.target).closest('td').index() !== $(this).children('td').length - 1) {
|
||||
const id = $(this).data('id');
|
||||
console.log('Ticket ID', id)
|
||||
viewTicket(id);
|
||||
}
|
||||
});
|
||||
|
||||
|
||||
</script>
|
||||
Loading…
Reference in New Issue
Block a user