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CHANGE TICKETING SYSTEM - VADIVEL J 2025-08-17

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This commit is contained in:
vadivelJ96 2025-08-17 21:39:57 +05:30
parent 5133838a8b
commit d607afe5ed
2 changed files with 42 additions and 44 deletions
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4
app/Config/Routes.php
View File

@ -636,6 +636,6 @@ $routes->post('enrollment','VidalApiController::enrollment');
$routes->post("ticketSave", "ThzController::ticketSave");
$routes->post("ticketList", "ThzController::ticketList");
$routes->get("ticketList", "ThzController::ticketList");
$routes->post("ticketConversationSave", "ThzController::ticketConversationSave");
$routes->post("ticketConversationList", "ThzController::ticketConversationList");
$routes->get("ticketConversationList", "ThzController::ticketConversationList");

82
app/Controllers/ThzController.php
View File

@ -8,6 +8,7 @@ use CodeIgniter\HTTP\ResponseInterface;
use App\Models\ThzMasterModel;
use App\Models\ThzMasterNotesModel;
use App\ControllerCleaners\ThzControllerCleaner;
use app\Models\UserModel;
class ThzController extends BaseController
{
@ -17,11 +18,14 @@ class ThzController extends BaseController
protected $thzControllerCleaner;
protected $userModel;
public function __construct()
{
$this->thzMasterModel = new ThzMasterModel();
$this->thzMasterNotesModel = new ThzMasterNotesModel();
$this->thzControllerCleaner = new ThzControllerCleaner();
$this->userModel = new UserModel();
}
public function index()
@ -33,34 +37,26 @@ class ThzController extends BaseController
$data = $this->request->getJSON(true);
if (!empty($data['thz_id'])) {
$data['updated_by'] = get_session_userid();
$ticket_id = $data['thz_id'];
$text = "update";
$result = $this->thzMasterModel->where('thz_id', $ticket_id)->set($data)->update();
if (!empty($data['thz_id'])) {
$text = "update";
$result = $this->updateTicket($data);
} else {
$data['created_by'] = get_session_userid();
$text = "create";
$result = $this->thzMasterModel->insert($data);
$text = "create";
$result = $this->insertTicket($data);
}
return $this->response->setJSON(([ 'status' => $result ? 'success' : 'error' ,
'message' => $result ? "Ticket {$text}d successfully" : "Unable to {$text} ticket. Please try again." ]));
return $this->response->setJSON([
'status' => $result ? 'success' : 'error',
'message' => $result ? "Ticket {$text}d successfully" : "Unable to {$text} ticket. Please try again."
]);
}
public function ticketList()
{
$returnType = strtolower($this->request->getGet('return_type') ?? 'api');
$data = $this->request->getJSON(true);
$data = $this->request->getGet();
$tickets = $this->fetchTicketsBasedOnrole($data);
@ -86,16 +82,15 @@ class ThzController extends BaseController
]);
}
public function ticketConversationSave(){
$data = $this->request->getJSON(true);
$result = $this->thzMasterNotesModel->insert($data);
if(empty($result)){
return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
}
if(empty($result)){
return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
}
return $this->response->setJSON((['status' => 'success', 'data' => $result]));
@ -104,40 +99,24 @@ class ThzController extends BaseController
public function ticketConversationList(){
$data = $this->request->getJSON(true);
$data = $this->request->getGet();
$thz_id = $data['thz_id'] ?? null;
$result = $this->thzMasterNotesModel->ticketConversationList($thz_id);
if(empty($result)){
return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
}
if(empty($result)){
return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']));
}
return $this->response->setJSON((['status' => 'success', 'data' => $result]));
}
/************************************************** PRIVATE FUNCTIONS ********************************************************/
private function checkGeneralUserOrEmployee($data){
if($data['empcode']){
return $data['empcode'];
} elseif ($data['mobile']) {
return $data['mobile'];
} elseif ($data['email']) {
return $data['email'];
} else {
return null;
}
}
private function fetchTicketsBasedOnrole(array $data): array
{
$id = $data['thz_id'] ?? null;
@ -163,6 +142,25 @@ class ThzController extends BaseController
return $this->thzMasterModel->findAll();
}
private function updateTicket($data){
$data['updated_by'] = get_session_userid();
$ticket_id = $data['thz_id'];
$result = $this->thzMasterModel->where('thz_id', $ticket_id)->set($data)->update();
return $result;
}
private function insertTicket($data){
$data['created_by'] = get_session_userid();
$result = $this->thzMasterModel->insert($data);
return $result;
}
}