diff --git a/app/Controllers/TicketController.php b/app/Controllers/TicketController.php
index c5e6d556..49d4e615 100644
--- a/app/Controllers/TicketController.php
+++ b/app/Controllers/TicketController.php
@@ -1307,7 +1307,13 @@ class TicketController extends BaseController
                 'approved_date' => ['label'  => 'Approved Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Approved Date must be dd/mm/yyyy.']],
                 'approved_letter' => ['label'  => 'Approved Letter','rules'  => 'permit_empty','errors' => []],
                 'approved_description' => ['label'  => 'Approved Description','rules'  => 'permit_empty','errors' => []],
-                'utr_details' => ['label'  => 'UTR Details','rules'  => 'permit_empty|regex_match[/^[a-zA-Z0-9 ~!#$%&*\-_+=|:.,]+$/]','errors' => ['regex_match' => 'UTR Details allows only alphanumeric characters, spaces, and ~ ! # $ % & * - _ + = | : . ,']],
+                'utr_details' => [
+                    'label'  => 'UTR Details',
+                    'rules'  => 'permit_empty|regex_match[/^[a-zA-Z0-9 \/_-]+$/]',
+                    'errors' => [
+                        'regex_match' => 'UTR Details allows only alphanumeric characters, spaces, and / _ -'
+                    ]
+                ],                
                 'settled_date' => ['label'  => 'Settled Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Settled Date must be dd/mm/yyyy.']],
                 'settle_letter' => ['label'  => 'Settle Letter','rules'  => 'permit_empty','errors' => []],
                 'pay_initiate_date' => ['label'  => 'Payment Initiate Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Payment Initiate Date must be dd/mm/yyyy.']],
@@ -1418,7 +1424,13 @@ class TicketController extends BaseController
                 'approved_date' => ['label'  => 'Approved Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Approved Date must be dd/mm/yyyy.']],
                 'approved_letter' => ['label'  => 'Approved Letter','rules'  => 'permit_empty','errors' => []],
                 'approved_description' => ['label'  => 'Approved Description','rules'  => 'permit_empty','errors' => []],
-                'utr_details' => ['label'  => 'UTR Details','rules'  => 'permit_empty|regex_match[/^[a-zA-Z0-9 ~!#$%&*\-_+=|:.,]+$/]','errors' => ['regex_match' => 'UTR Details allows only alphanumeric characters, spaces, and ~ ! # $ % & * - _ + = | : . ,']],
+                'utr_details' => [
+                    'label'  => 'UTR Details',
+                    'rules'  => 'permit_empty|regex_match[/^[a-zA-Z0-9 \/_-]+$/]',
+                    'errors' => [
+                        'regex_match' => 'UTR Details allows only alphanumeric characters, spaces, and / _ -'
+                    ]
+                ],                
                 'settled_date' => ['label'  => 'Settled Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Settled Date must be dd/mm/yyyy.']],
                 'settle_letter' => ['label'  => 'Settle Letter','rules'  => 'permit_empty','errors' => []],
                 'pay_initiate_date' => ['label'  => 'Payment Initiate Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Payment Initiate Date must be dd/mm/yyyy.']],
@@ -1672,8 +1684,13 @@ class TicketController extends BaseController
                 'approved_date' => ['label'  => 'Approved Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Approved Date must be dd/mm/yyyy.']],
                 'approved_letter' => ['label'  => 'Approved Letter','rules'  => 'permit_empty','errors' => []],
                 'approved_description' => ['label'  => 'Approved Description','rules'  => 'permit_empty','errors' => []],
-                'utr_details' => ['label'  => 'UTR Details','rules'  => 'permit_empty|regex_match[/^[a-zA-Z0-9 ~!#$%&*\-_+=|:.,]+$/]','errors' => ['regex_match' => 'UTR Details allows only alphanumeric characters, spaces, and ~ ! # $ % & * - _ + = | : . ,']],
-                'errors' => [ 'regex_match' => 'UTR Details only allows alphanumeric, spaces, and ~ ! # $ % & * - _ + = | : . , '],
+                'utr_details' => [
+                    'label'  => 'UTR Details',
+                    'rules'  => 'permit_empty|regex_match[/^[a-zA-Z0-9 \/_-]+$/]',
+                    'errors' => [
+                        'regex_match' => 'UTR Details allows only alphanumeric characters, spaces, and / _ -'
+                    ]
+                ],               
                 'settled_date' => ['label'  => 'Settled Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Settled Date must be dd/mm/yyyy.']],
                 'settle_letter' => ['label'  => 'Settle Letter','rules'  => 'permit_empty','errors' => []],
                 'pay_initiate_date' => ['label'  => 'Payment Initiate Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Payment Initiate Date must be dd/mm/yyyy.']],
@@ -1784,7 +1801,13 @@ class TicketController extends BaseController
                 'approved_date' => ['label'  => 'Approved Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Approved Date must be dd/mm/yyyy.']],
                 'approved_letter' => ['label'  => 'Approved Letter','rules'  => 'permit_empty','errors' => []],
                 'approved_description' => ['label'  => 'Approved Description','rules'  => 'permit_empty','errors' => []],
-                'utr_details' => ['label'  => 'UTR Details','rules'  => 'permit_empty|regex_match[/^[a-zA-Z0-9 ~!#$%&*\-_+=|:.,]+$/]','errors' => ['regex_match' => 'UTR Details allows only alphanumeric characters, spaces, and ~ ! # $ % & * - _ + = | : . ,']],
+                'utr_details' => [
+                    'label'  => 'UTR Details',
+                    'rules'  => 'permit_empty|regex_match[/^[a-zA-Z0-9 \/_-]+$/]',
+                    'errors' => [
+                        'regex_match' => 'UTR Details allows only alphanumeric characters, spaces, and / _ -'
+                    ]
+                ],                
                 'settled_date' => ['label'  => 'Settled Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Settled Date must be dd/mm/yyyy.']],
                 'settle_letter' => ['label'  => 'Settle Letter','rules'  => 'permit_empty','errors' => []],
                 'pay_initiate_date' => ['label'  => 'Payment Initiate Date','rules'  => 'permit_empty|regex_match[/^\d{2}\/\d{2}\/\d{4}$/]','errors' => ['regex_match' => 'Payment Initiate Date must be dd/mm/yyyy.']],