diff --git a/app/Config/Routes.php b/app/Config/Routes.php
index 1531645b..15c4aa0a 100755
--- a/app/Config/Routes.php
+++ b/app/Config/Routes.php
@@ -560,6 +560,8 @@ $routes->cli('cli/send_mail_cli', 'MasterController::testGmailAPIViaCLI');
 $routes->cli('cli/sendZeptoMail', 'MasterController::testZeptoSMTP');
 $routes->cli('cli/check_bounce_mail_cli', 'MasterController::testCheckBounceMails');
 $routes->cli('cli/app_check_list', 'MasterController::appCheckList');
+$routes->cli('cli/reset-token-timeout', 'RestAuthenticationController::resetTokenTimeOut');
+$routes->cli('cli/reset-token-timeout/(:num)', 'RestAuthenticationController::resetTokenTimeOut/$1');
 $routes->cli('cli/new_gdrive_token', 'GoogleDriveController::generateNewGoogleDriveAccessToken');
 $routes->cli('cli/list-sheet-folder-files', 'GoogleSheetController::listFolderSheetFilesCli');
 $routes->cli('cli/list-sheet-folder-files/(:any)', 'GoogleSheetController::listFolderSheetFilesCli/$1');
diff --git a/app/Controllers/ApiServiceController.php b/app/Controllers/ApiServiceController.php
index ea3103e9..2c28bb6c 100644
--- a/app/Controllers/ApiServiceController.php
+++ b/app/Controllers/ApiServiceController.php
@@ -446,6 +446,9 @@ class ApiServiceController extends BaseController
             if ($tpaID == $this->medi_assist_primary_key) { // MediAssist
                 $mediAssistController = new MediAssistApiController();
                 return $mediAssistController->IRSubmission($claimId);
+            }else if ($tpaID == $this->vidal_primary_key) { // Vidal
+                $vidalApiController = new VidalApiController();
+                return $vidalApiController->IRSubmission($claimId);
             }else{
                 log_message('error', "This ticket id ( {$claimId} ) TPA has no API service enabled. TPA ID : {$tpaID}");
             }
diff --git a/app/Controllers/EmployeeRestController.php b/app/Controllers/EmployeeRestController.php
index d7d81683..7d5e4c97 100755
--- a/app/Controllers/EmployeeRestController.php
+++ b/app/Controllers/EmployeeRestController.php
@@ -2409,13 +2409,16 @@ class EmployeeRestController extends AdminController
             $client_id = $this->request->getGet('client_id') ?? null;
             
 
-            $data['claim_status'] = $this->claimStatusModel
-                ->select('id,ticket_type, display_name as claim_status')
-                ->where('is_active', 1)
-                ->where('display_name IS NOT NULL OR display_name <> ""')
-                ->whereIn('claim_status_id',[1,2,3,4])
-                ->groupBy('display_name')
-                ->findAll();
+           $data['claim_status'] = $this->claimStatusModel
+    ->select('id, ticket_type, display_name as claim_status')
+    ->where('is_active', 1)
+    ->groupStart()
+        ->where('display_name IS NOT NULL')
+        ->orWhere('display_name <>', '')
+    ->groupEnd()
+    ->whereIn('ticket_type', [1,2,3,4])
+    ->groupBy('display_name')
+    ->findAll();
 
             if (!empty($client_id)) {
 
diff --git a/app/Controllers/FhplApiController.php b/app/Controllers/FhplApiController.php
index 532776ff..1d280ea5 100644
--- a/app/Controllers/FhplApiController.php
+++ b/app/Controllers/FhplApiController.php
@@ -85,6 +85,8 @@ class FhplApiController extends BaseController
                 cp.policy_no as policyNo,
                 e.emp_code as memberId,
                 tn.note as disease,
+                cf.id as fileId,
+                cf.url as filePath,
                 cf.url as filePath
             ')
             ->join('employees e', 'e.id = tm.emp_id', 'left')
@@ -102,6 +104,7 @@ class FhplApiController extends BaseController
         }
 
         // Build absolute file path
+        $file_id = $data['fileId'] ?? null;
         $filename = basename($data['filePath']);
         $pdfPath = WRITEPATH . 'uploads/claim_files/' . $filename;
 
@@ -182,6 +185,18 @@ class FhplApiController extends BaseController
                         'tpa_claim_push_reference_no' => $fhplClaimNo,
                         'updated_at'                  => date('Y-m-d H:i:s')
                     ]);
+
+                // Update claim files table that file is sent to tpa for this claim
+                if(!empty($file_id)){
+
+                    $this->db->table('claim_files')
+                        ->where('id', $file_id)
+                        ->update([ 'is_file_sent_to_tpa' => 1 ]);
+
+                    log_message('error','HEALTH_INDIA - Claim Push | Updating claim_files table for file_id: '.$file_id);
+                }else{
+                    log_message('error','HEALTH_INDIA - Claim Push | No file_id found to update claim_files table.');
+                }
                     
                 log_message('error', 'FHPL - Claim Push SUCCESS  | claimId: '.$claimId.' | claimNO: '.$fhplClaimNo);
                 return ['status' => true, 'message' => 'Claim Push SUCCESS', 'response' => $response];
diff --git a/app/Controllers/HealthIndiaApiController.php b/app/Controllers/HealthIndiaApiController.php
index 0552700a..f498f039 100644
--- a/app/Controllers/HealthIndiaApiController.php
+++ b/app/Controllers/HealthIndiaApiController.php
@@ -105,6 +105,7 @@ class HealthIndiaApiController extends BaseController
                 cp.policy_no as policyNumber,
                 e.emp_code as employeeCode,
                 tn.note as disease,
+                cf.id as fileId,
                 cf.url as filePath,
                 tm.claim_type as claimType,
                 tm.claim_type as benefitType
@@ -130,6 +131,7 @@ class HealthIndiaApiController extends BaseController
         }
 
         // Build absolute file path
+        $file_id = $data['fileId'] ?? null;
         $filename = basename($data['filePath']);
         $pdfPath = WRITEPATH . 'uploads/claim_files/' . $filename;
 
@@ -231,6 +233,18 @@ class HealthIndiaApiController extends BaseController
                     'updated_at'                  => date('Y-m-d H:i:s')
                 ]);
 
+            // Update claim files table that file is sent to tpa for this claim
+            if(!empty($file_id)){
+
+                $this->db->table('claim_files')
+                    ->where('id', $file_id)
+                    ->update([ 'is_file_sent_to_tpa' => 1 ]);
+
+                log_message('error','HEALTH_INDIA - Claim Push | Updating claim_files table for file_id: '.$file_id);
+            }else{
+                log_message('error','HEALTH_INDIA - Claim Push | No file_id found to update claim_files table.');
+            }
+
             log_message('error', 'HEALTH_INDIA - Claim Push SUCCESS | claimId: ' . $claimId . ' | CCN: ' . $ccn . ' | CCN_EXT: ' . $ccnExt);
             return ['status' => true, 'message' => 'Claim Push SUCCESS', 'response' => $response];
         } else {
diff --git a/app/Controllers/MediAssistApiController.php b/app/Controllers/MediAssistApiController.php
index f4ceaff6..65a8992a 100644
--- a/app/Controllers/MediAssistApiController.php
+++ b/app/Controllers/MediAssistApiController.php
@@ -42,8 +42,9 @@ class MediAssistApiController extends BaseController
             'Password:'. getenv('MEDI_ASSIST_API_PASSWORD').'',
         ];
 
+        $file_id = null;
+
          //Prepare body data
-        
          // Fetch the data from DB
           $data = $this->db->table('ticket_master tm')
           ->select('
@@ -59,6 +60,7 @@ class MediAssistApiController extends BaseController
                       tm.tpa_no as memberId,
                       tn.note as disease, 
                       tn.note as reasonForHospitalization,
+                      cf.id as fileId,
                       cf.url as fileName,
                       cf.url as filePath
                   ')
@@ -83,6 +85,7 @@ class MediAssistApiController extends BaseController
 
             if ($fileDir) {
                 $downloadUrl = base_url('fileDownload?file_path=').$fileDir;
+                $file_id = $data['fileId'] ?? null;
             } else {
                 $downloadUrl = '';
             }
@@ -152,10 +155,23 @@ class MediAssistApiController extends BaseController
 
             log_message('error','MEDI_ASSIST - Claim Push SUCCESS | claimId: '.$claimId.' | claimReferenceNo: '.$claimRef);
 
+            // Update claim reference number in ticket_master
             $this->db->table('ticket_master')
             ->where('id',$claimId)
             ->update([ 'tpa_claim_push_reference_no' => $claimRef ]);
 
+            // Update claim files table that file is sent to tpa for this claim
+            if(!empty($file_id)){
+
+                $this->db->table('claim_files')
+                    ->where('id', $file_id)
+                    ->update([ 'is_file_sent_to_tpa' => 1 ]);
+
+                log_message('error','MEDI_ASSIST - Claim Push | Updating claim_files table for file_id: '.$file_id);
+            }else{
+                log_message('error','MEDI_ASSIST - Claim Push | No file_id found to update claim_files table.');
+            }
+
             return ['status' => true, 'message' => 'Claim Push SUCCESS', 'response' => $response];
 
         } else {
@@ -695,16 +711,19 @@ class MediAssistApiController extends BaseController
         $fileData = $this->db->table('claim_files f')
                     ->where('f.ticket_id', $claimId)
                     ->where('f.docs_for_ir', 1)
+                    ->where('f.file_type', 2)
+                    ->where('f.is_file_sent_to_tpa', 0) 
                     ->get()
                     ->getResultArray();
 
 
         $Attachments = [];
+        $tpaSentFileIds = [];   
 
         if (count($fileData)) {
             foreach ($fileData as $file) {
 
-                if (!empty($file['url'])) {
+                if (!empty($file['url']) && $file['file_type'] == 2) {
                     $filename = basename($file['url']);
                     $fileDir  = WRITEPATH . 'uploads/claim_files/' . $filename;
 
@@ -721,6 +740,9 @@ class MediAssistApiController extends BaseController
                         "AttachmentName" => $filename,
                         "AttachmentPath" => $downloadUrl
                     ];
+
+                    $tpaSentFileIds[] = $file['id']; // Collect file IDs to update later 
+
                 } else {
                     log_message('error',"MEDI_ASSIST - IR Submission Missing File URL → file_id={$file['id']}");
                 }
@@ -767,6 +789,18 @@ class MediAssistApiController extends BaseController
 
         log_message('error',"MEDI_ASSIST - IR Submission SUCCESS → ClaimID={$ticket['ClaimID']}");
 
+        // 6. UPDATE FILES AS SENT TO TPA
+        if(count($tpaSentFileIds) > 0){
+
+            $this->db->table('claim_files')
+                ->whereIn('id', $tpaSentFileIds)
+                ->update(['is_file_sent_to_tpa' => 1]);
+
+            log_message('error',"MEDI_ASSIST - IR Submission | Updating claim_files for file IDs: " . implode(', ', $tpaSentFileIds));
+        } else {
+            log_message('error',"MEDI_ASSIST - IR Submission | No files to update as sent to TPA");
+        }
+
         return [
                 'status'  => true,
                 'message' => 'IR Submitted successfully',
diff --git a/app/Controllers/RestAuthenticationController.php b/app/Controllers/RestAuthenticationController.php
index 14600e38..ae85137b 100755
--- a/app/Controllers/RestAuthenticationController.php
+++ b/app/Controllers/RestAuthenticationController.php
@@ -2326,6 +2326,10 @@ class RestAuthenticationController extends AdminController
 
     public function logout()
     {
+         return $this->respond([
+            'status'  => true,
+            'message' => 'Logged out successfully'
+        ], 200);
         $authHeader = $this->request->getHeaderLine('Authorization');
 
         if (!$authHeader) {
@@ -2373,4 +2377,52 @@ class RestAuthenticationController extends AdminController
         ], 200);
     }
 
+    public function resetTokenTimeOut($bufferSeconds = null)
+    {
+        if (!is_cli()) {
+            return $this->respond([
+                'status'  => false,
+                'message' => 'This endpoint is CLI only.'
+            ], 403);
+        }
+
+        $envBuffer = (int) (getenv('TOKEN_TIMEOUT_RESET_BUFFER_SECONDS') ?: 300);
+        $buffer = is_numeric($bufferSeconds) ? (int) $bufferSeconds : $envBuffer;
+        if ($buffer < 0) {
+            $buffer = 0;
+        }
+
+        $cutoffEpoch = time() - $buffer;
+        $db = db_connect();
+
+        $db->table('level_contacts')
+            ->where('token_time_out IS NOT NULL', null, false)
+            ->where('token_time_out <=', $cutoffEpoch)
+            ->set(['token_time_out' => null])
+            ->update();
+        $levelContactsUpdated = $db->affectedRows();
+
+        $db->table('employees')
+            ->where('token_time_out IS NOT NULL', null, false)
+            ->where('token_time_out <=', $cutoffEpoch)
+            ->set(['token_time_out' => null])
+            ->update();
+        $employeesUpdated = $db->affectedRows();
+
+        $result = [
+            'status' => true,
+            'message' => 'Token timeout reset completed.',
+            'buffer_seconds' => $buffer,
+            'cutoff_epoch' => $cutoffEpoch,
+            'updated' => [
+                'level_contacts' => $levelContactsUpdated,
+                'employees' => $employeesUpdated,
+                'total' => $levelContactsUpdated + $employeesUpdated,
+            ],
+        ];
+
+        echo json_encode($result, JSON_UNESCAPED_SLASHES) . PHP_EOL;
+        return;
+    }
+
 }
\ No newline at end of file
diff --git a/app/Controllers/TicketController.php b/app/Controllers/TicketController.php
index 32a3eeb9..7aacb3a8 100644
--- a/app/Controllers/TicketController.php
+++ b/app/Controllers/TicketController.php
@@ -539,6 +539,7 @@ class TicketController extends BaseController
                     'tm.emp_personal_mail',
                     'tm.mode_of_intimation',
                     'tm.claim_type',
+                    'tm.tpa_claim_type',
                     'tm.hospital_name',
                     'tm.doa',
                     'tm.dod',
@@ -673,6 +674,7 @@ class TicketController extends BaseController
                 'tm.emp_personal_mail',
                 'tm.mode_of_intimation',
                 'tm.claim_type',
+                'tm.tpa_claim_type',
                 'tm.hospital_name',
                 'tm.doa',
                 'tm.dod',
@@ -1140,6 +1142,8 @@ class TicketController extends BaseController
     public function createTicket()
     {
         $request_data = $this->request->getPost();
+        $approvedLetterFile = $this->request->getFile('approved_letter_file');
+        $settleLetterFile = $this->request->getFile('settle_letter_file');
         $selected_ticket_type = $this->request->getPost('ticket_type_id');
 
         // 1. Initialize an empty rules array
@@ -1455,6 +1459,84 @@ class TicketController extends BaseController
         $request_data = $this->request->getPost();
         $sanitized_data = sanitizeInputArrayAdvanced($request_data);
         $ticket_data = $this->formatDateForClaim($sanitized_data);
+        $approvedLetterUrl = trim((string) ($ticket_data['approved_letter'] ?? ''));
+        $settleLetterUrl = trim((string) ($ticket_data['settle_letter'] ?? ''));
+        $hasApprovedLetterFile = $approvedLetterFile !== null
+            && $approvedLetterFile->isValid()
+            && $approvedLetterFile->getError() !== UPLOAD_ERR_NO_FILE;
+        $hasSettleLetterFile = $settleLetterFile !== null
+            && $settleLetterFile->isValid()
+            && $settleLetterFile->getError() !== UPLOAD_ERR_NO_FILE;
+
+        if ($approvedLetterUrl !== '' && $hasApprovedLetterFile) {
+            return $this->response->setStatusCode(400)->setJSON([
+                'status' => false,
+                'message' => 'Input validation failed',
+                'code' => 400,
+                'errors' => ['approved_letter' => 'Provide either Approved Letter URL or Approved Letter PDF file, not both.'],
+            ]);
+        }
+
+        if ($approvedLetterUrl !== '' && ! $this->isClaimUploadUrl($approvedLetterUrl)) {
+            return $this->response->setStatusCode(400)->setJSON([
+                'status' => false,
+                'message' => 'Input validation failed',
+                'code' => 400,
+                'errors' => ['approved_letter' => 'Approved Letter URL format is invalid.'],
+            ]);
+        }
+
+        if ($settleLetterUrl !== '' && $hasSettleLetterFile) {
+            return $this->response->setStatusCode(400)->setJSON([
+                'status' => false,
+                'message' => 'Input validation failed',
+                'code' => 400,
+                'errors' => ['settle_letter' => 'Provide either Settle Letter URL or Settle Letter PDF file, not both.'],
+            ]);
+        }
+
+        if ($settleLetterUrl !== '' && ! $this->isClaimUploadUrl($settleLetterUrl)) {
+            return $this->response->setStatusCode(400)->setJSON([
+                'status' => false,
+                'message' => 'Input validation failed',
+                'code' => 400,
+                'errors' => ['settle_letter' => 'Settle Letter URL format is invalid.'],
+            ]);
+        }
+
+        $uploadedApprovedLetter = null;
+        if ($hasApprovedLetterFile) {
+            $uploadResult = $this->uploadApprovedLetterPdf($approvedLetterFile, 'Approved Letter');
+            if (! ($uploadResult['status'] ?? false)) {
+                return $this->response->setStatusCode(400)->setJSON([
+                    'status' => false,
+                    'message' => 'Input validation failed',
+                    'code' => 400,
+                    'errors' => ['approved_letter_file' => $uploadResult['message'] ?? 'Invalid Approved Letter file.'],
+                ]);
+            }
+            $uploadedApprovedLetter = $uploadResult['data'];
+            $ticket_data['approved_letter'] = '';
+        } else {
+            $ticket_data['approved_letter'] = $approvedLetterUrl;
+        }
+
+        $uploadedSettleLetter = null;
+        if ($hasSettleLetterFile) {
+            $uploadResult = $this->uploadApprovedLetterPdf($settleLetterFile, 'Settle Letter');
+            if (! ($uploadResult['status'] ?? false)) {
+                return $this->response->setStatusCode(400)->setJSON([
+                    'status' => false,
+                    'message' => 'Input validation failed',
+                    'code' => 400,
+                    'errors' => ['settle_letter_file' => $uploadResult['message'] ?? 'Invalid Settle Letter file.'],
+                ]);
+            }
+            $uploadedSettleLetter = $uploadResult['data'];
+            $ticket_data['settle_letter'] = '';
+        } else {
+            $ticket_data['settle_letter'] = $settleLetterUrl;
+        }
         // $ticket_data = $this->getLastMatchedStatus($ticket_data, );
         // print_rr($ticket_data); die;
 
@@ -1499,6 +1581,37 @@ class TicketController extends BaseController
             $ticket_data['claim_created_by'] = "CRM";
             $return_value = $this->ticketMasterModel->insert($ticket_data);
             if ($return_value) {
+                if ($uploadedApprovedLetter !== null) {
+                    $approvedLetterDownloadUrl = $this->createApprovedLetterFileUrl(
+                        (int) $return_value,
+                        (int) ($ticket_data['ticket_type_id'] ?? 1),
+                        $uploadedApprovedLetter,
+                        'APPROVED_LETTER_PDF'
+                    );
+                    $ticket_data['approved_letter'] = $approvedLetterDownloadUrl;
+                }
+
+                if ($uploadedSettleLetter !== null) {
+                    $settleLetterDownloadUrl = $this->createApprovedLetterFileUrl(
+                        (int) $return_value,
+                        (int) ($ticket_data['ticket_type_id'] ?? 1),
+                        $uploadedSettleLetter,
+                        'SETTLE_LETTER_PDF'
+                    );
+                    $ticket_data['settle_letter'] = $settleLetterDownloadUrl;
+                }
+
+                if ($uploadedApprovedLetter !== null || $uploadedSettleLetter !== null) {
+                    $updateUploadedLetterData = [];
+                    if (isset($ticket_data['approved_letter'])) {
+                        $updateUploadedLetterData['approved_letter'] = $ticket_data['approved_letter'];
+                    }
+                    if (isset($ticket_data['settle_letter'])) {
+                        $updateUploadedLetterData['settle_letter'] = $ticket_data['settle_letter'];
+                    }
+                    $this->ticketMasterModel->where('id', $return_value)->set($updateUploadedLetterData)->update();
+                }
+
                 //mail trigger part
                 $this->putHistoryAfterInsert($ticket_data, $return_value);
                 $mail_responce = $this->sendAutoMailTrigger($return_value);
@@ -1517,6 +1630,8 @@ class TicketController extends BaseController
     {
         
         $request_data = $this->request->getPost();
+        $approvedLetterFile = $this->request->getFile('approved_letter_file');
+        $settleLetterFile = $this->request->getFile('settle_letter_file');
         $selected_ticket_type = $this->request->getPost('ticket_type_id');
 
         // 1. Initialize an empty rules array
@@ -1832,6 +1947,85 @@ class TicketController extends BaseController
         $sanitized_data = sanitizeInputArrayAdvanced($request_data);
         $ticket_data = $this->formatDateForClaim($sanitized_data);
         $ticket_id = $this->request->getPost('ticket_master_id');
+        $approvedLetterUrl = trim((string) ($ticket_data['approved_letter'] ?? ''));
+        $settleLetterUrl = trim((string) ($ticket_data['settle_letter'] ?? ''));
+        $hasApprovedLetterFile = $approvedLetterFile !== null
+            && $approvedLetterFile->isValid()
+            && $approvedLetterFile->getError() !== UPLOAD_ERR_NO_FILE;
+        $hasSettleLetterFile = $settleLetterFile !== null
+            && $settleLetterFile->isValid()
+            && $settleLetterFile->getError() !== UPLOAD_ERR_NO_FILE;
+
+        if ($approvedLetterUrl !== '' && $hasApprovedLetterFile) {
+            return $this->response->setStatusCode(400)->setJSON([
+                'status' => false,
+                'message' => 'Input validation failed',
+                'code' => 400,
+                'errors' => ['approved_letter' => 'Provide either Approved Letter URL or Approved Letter PDF file, not both.'],
+            ]);
+        }
+
+        if ($approvedLetterUrl !== '' && ! $this->isClaimUploadUrl($approvedLetterUrl)) {
+            return $this->response->setStatusCode(400)->setJSON([
+                'status' => false,
+                'message' => 'Input validation failed',
+                'code' => 400,
+                'errors' => ['approved_letter' => 'Approved Letter URL format is invalid.'],
+            ]);
+        }
+
+        if ($settleLetterUrl !== '' && $hasSettleLetterFile) {
+            return $this->response->setStatusCode(400)->setJSON([
+                'status' => false,
+                'message' => 'Input validation failed',
+                'code' => 400,
+                'errors' => ['settle_letter' => 'Provide either Settle Letter URL or Settle Letter PDF file, not both.'],
+            ]);
+        }
+
+        if ($settleLetterUrl !== '' && ! $this->isClaimUploadUrl($settleLetterUrl)) {
+            return $this->response->setStatusCode(400)->setJSON([
+                'status' => false,
+                'message' => 'Input validation failed',
+                'code' => 400,
+                'errors' => ['settle_letter' => 'Settle Letter URL format is invalid.'],
+            ]);
+        }
+
+        $uploadedApprovedLetter = null;
+        if ($hasApprovedLetterFile) {
+            $uploadResult = $this->uploadApprovedLetterPdf($approvedLetterFile, 'Approved Letter');
+            if (! ($uploadResult['status'] ?? false)) {
+                return $this->response->setStatusCode(400)->setJSON([
+                    'status' => false,
+                    'message' => 'Input validation failed',
+                    'code' => 400,
+                    'errors' => ['approved_letter_file' => $uploadResult['message'] ?? 'Invalid Approved Letter file.'],
+                ]);
+            }
+            $uploadedApprovedLetter = $uploadResult['data'];
+            $ticket_data['approved_letter'] = '';
+        } else {
+            $ticket_data['approved_letter'] = $approvedLetterUrl;
+        }
+
+        $uploadedSettleLetter = null;
+        if ($hasSettleLetterFile) {
+            $uploadResult = $this->uploadApprovedLetterPdf($settleLetterFile, 'Settle Letter');
+            if (! ($uploadResult['status'] ?? false)) {
+                return $this->response->setStatusCode(400)->setJSON([
+                    'status' => false,
+                    'message' => 'Input validation failed',
+                    'code' => 400,
+                    'errors' => ['settle_letter_file' => $uploadResult['message'] ?? 'Invalid Settle Letter file.'],
+                ]);
+            }
+            $uploadedSettleLetter = $uploadResult['data'];
+            $ticket_data['settle_letter'] = '';
+        } else {
+            $ticket_data['settle_letter'] = $settleLetterUrl;
+        }
+
         $old_ticket_data = $this->ticketMasterModel->where('id', $ticket_id)->where('is_active', 1)->first();
         $ticket_data['claim_status_id'] = $this->getLastMatchedStatus($ticket_data, $old_ticket_data);
         $ticket_data['last_updated_by'] = 'USER';
@@ -1842,6 +2036,24 @@ class TicketController extends BaseController
         $this->myLogger->logme('error', "[UPDATE_CLAIM] New Ticket Data: {data}", ['data' => json_encode($ticket_data, JSON_PRETTY_PRINT)]);
 
         if ($ticket_data) {
+            if ($uploadedApprovedLetter !== null) {
+                $ticket_data['approved_letter'] = $this->createApprovedLetterFileUrl(
+                    (int) $ticket_id,
+                    (int) ($ticket_data['ticket_type_id'] ?? 1),
+                    $uploadedApprovedLetter,
+                    'APPROVED_LETTER_PDF'
+                );
+            }
+
+            if ($uploadedSettleLetter !== null) {
+                $ticket_data['settle_letter'] = $this->createApprovedLetterFileUrl(
+                    (int) $ticket_id,
+                    (int) ($ticket_data['ticket_type_id'] ?? 1),
+                    $uploadedSettleLetter,
+                    'SETTLE_LETTER_PDF'
+                );
+            }
+
             $return_value = $this->ticketMasterModel->where('id', $ticket_id)->set($ticket_data)->update();
             if ($return_value) {
 
@@ -3264,6 +3476,55 @@ class TicketController extends BaseController
         return strpos($host, '.') !== false;
     }
 
+    private function uploadApprovedLetterPdf($file, string $documentLabel = 'Approved Letter'): array
+    {
+        if ($file === null || ! $file->isValid() || $file->getError() === UPLOAD_ERR_NO_FILE) {
+            return ['status' => false, 'message' => $documentLabel . ' file is missing.'];
+        }
+
+        $ext = strtolower((string) $file->getClientExtension());
+        $mime = strtolower((string) $file->getMimeType());
+        $allowedMime = ['application/pdf', 'application/x-pdf'];
+
+        if ($ext !== 'pdf' || (! empty($mime) && ! in_array($mime, $allowedMime, true))) {
+            return ['status' => false, 'message' => 'Only PDF files are allowed for ' . $documentLabel . ' upload.'];
+        }
+
+        $uploadPath = WRITEPATH . 'uploads/claim_files/';
+        if (! is_dir($uploadPath)) {
+            mkdir($uploadPath, 0755, true);
+        }
+
+        $diskFileName = file_Upload_for_lead($file, $uploadPath, ['pdf']);
+        if (empty($diskFileName)) {
+            return ['status' => false, 'message' => 'Failed to upload ' . $documentLabel . ' file.'];
+        }
+
+        return [
+            'status' => true,
+            'data' => [
+                'file_name' => $diskFileName,
+                'mime_type' => $mime ?: 'application/pdf',
+            ],
+        ];
+    }
+
+    private function createApprovedLetterFileUrl(int $ticketId, int $ticketTypeId, array $uploadedFile, string $docName = 'APPROVED_LETTER_PDF'): string
+    {
+        $fileId = $this->claimFilesModel->insert([
+            'ticket_id'   => $ticketId,
+            'ticket_type' => $ticketTypeId,
+            'file_type'   => 3,
+            'doc_name'    => $docName,
+            'file_name'   => $uploadedFile['file_name'],
+            'url'         => $uploadedFile['file_name'],
+            'mime_type'   => $uploadedFile['mime_type'] ?? 'application/pdf',
+            'is_active'   => 1,
+        ]);
+
+        return base_url('downloadClaimFile/' . $fileId);
+    }
+
     public function upload_url()
     {
 
@@ -3379,6 +3640,7 @@ class TicketController extends BaseController
         }
     }
 
+    //get the claim file list data against the ticket id
     public function getUrlDataByTicketId()
     {
         $ticket_id = $this->request->getPost('ticket_id');
@@ -3401,6 +3663,7 @@ class TicketController extends BaseController
                 END AS url
             ")
             ->where('ticket_id', $ticket_id)
+            ->where('file_type !=', 3) // Assuming you want to fetch both URL and file uploads
             ->where('is_active', 1)
         ->findAll();
 
diff --git a/app/Controllers/VidalApiController.php b/app/Controllers/VidalApiController.php
index 06a78a57..e09fc9fb 100644
--- a/app/Controllers/VidalApiController.php
+++ b/app/Controllers/VidalApiController.php
@@ -156,6 +156,7 @@ class VidalApiController extends BaseController
                 e.emp_code as memberId,
                 tn.note as disease, 
                 tn.note as reasonForHospitalization,
+                cf.id as cfFileId,
                 cf.url as fileName,
                 cf.url as filePath,
                 pt.policy_type as typeOfClaim,
@@ -195,6 +196,7 @@ class VidalApiController extends BaseController
         }
 
         $fileId = $upload['fileId']; 
+        $tpa_sent_file_id = $data['cfFileId'] ?? null;
         // $url    = 'https://devapigw.vidalhealthtpa.com/partner-integration/api/claims/submit';
         $url    = getenv('VIDAL_API_BASE_URL').'/claims/submit';
         $method = 'POST';
@@ -299,6 +301,18 @@ class VidalApiController extends BaseController
                 ->where('id',$claimId)
                 ->update([ 'tpa_claim_push_reference_no' => $claimInwardNO , 'tpa_claim_id' => $claimNO , 'claim_number' => $claimNO ]);
 
+                // Update claim files table that file is sent to tpa for this claim
+                if(!empty($tpa_sent_file_id)){
+
+                    $this->db->table('claim_files')
+                        ->where('id', $tpa_sent_file_id)
+                        ->update([ 'is_file_sent_to_tpa' => 1 ]);
+
+                    log_message('error','MEDI_ASSIST - Claim Push | Updating claim_files table for file_id: '.$tpa_sent_file_id);
+                }else{
+                    log_message('error','MEDI_ASSIST - Claim Push | No file_id found to update claim_files table.');
+                }
+
                 return ['status' => true, 'message' => 'Claim Push SUCCESS'];
 
             } else {
@@ -1664,6 +1678,8 @@ class VidalApiController extends BaseController
         $fileData = $this->db->table('claim_files f')
             ->where('f.ticket_id', $claimId)
             ->where('f.docs_for_ir', 1)
+            ->where('f.file_type', 2)
+            ->where('f.is_file_sent_to_tpa', 0) 
             ->get()
             ->getResultArray();
 
@@ -1678,6 +1694,7 @@ class VidalApiController extends BaseController
 
         // 3. UPLOAD FILES TO VIDAL
         $fileIdList = [];
+        $tpaSentFileIds = [];
 
         foreach ($fileData as $file) {
 
@@ -1701,6 +1718,7 @@ class VidalApiController extends BaseController
             }
 
             $fileIdList[] = $upload['fileId']; // deeplink URL
+            $tpaSentFileIds[] = $file['id']; // local file ID for updating
         }
 
         if (empty($fileIdList)) {
@@ -1756,6 +1774,18 @@ class VidalApiController extends BaseController
 
         log_message('error', "VIDAL - IR Submission SUCCESS → ClaimNO={$ticket['claimNO']}");
 
+        // 6. UPDATE FILES AS SENT TO TPA
+        if(count($tpaSentFileIds) > 0){
+
+            $this->db->table('claim_files')
+                ->whereIn('id', $tpaSentFileIds)
+                ->update(['is_file_sent_to_tpa' => 1]);
+
+            log_message('error',"VIDAL - IR Submission | Updating claim_files for file IDs: " . implode(', ', $tpaSentFileIds));
+        } else {
+            log_message('error',"VIDAL - IR Submission | No files to update as sent to TPA");
+        }
+
         return [
             'status'  => true,
             'message' => 'IR Submitted successfully',
diff --git a/app/Controllers/VoloApiController.php b/app/Controllers/VoloApiController.php
index 79320a2b..63e63c6d 100644
--- a/app/Controllers/VoloApiController.php
+++ b/app/Controllers/VoloApiController.php
@@ -692,6 +692,7 @@ class VoloApiController extends BaseController
                 tm.claim_amount as requestedAmount,
                 tm.tpa_no as memberId,
                 cp.policy_no as policyNo,
+                cf.id as fileId,
                 cf.url as filePath
             ')
             ->join('client_policy cp', 'tm.client_policy_id = cp.id', 'left')
@@ -710,6 +711,7 @@ class VoloApiController extends BaseController
             return ['status' => false, 'message' => 'Claim Push FAILED | File Missing'];
         }
 
+        $file_id = $data['fileId'] ?? null;
         $filename = basename($data['filePath']);
         $pdfPath = WRITEPATH . 'uploads/claim_files/' . $filename;
         if (!is_readable($pdfPath)) {
@@ -781,6 +783,18 @@ class VoloApiController extends BaseController
                 ]);
             log_message('error', 'VOLO - Claim Push SUCCESS | claimId: ' . $claimId . ' | ref: ' . $ref);
 
+            // Update claim files table that file is sent to tpa for this claim
+            if(!empty($file_id)){
+
+                $this->db->table('claim_files')
+                    ->where('id', $file_id)
+                    ->update([ 'is_file_sent_to_tpa' => 1 ]);
+
+                log_message('error','VOLO - Claim Push | Updating claim_files table for file_id: '.$file_id);
+            }else{
+                log_message('error','VOLO - Claim Push | No file_id found to update claim_files table.');
+            }
+
             return ['status' => true, 'message' => 'Claim Push SUCCESS', 'response' => $response];
         }
 
diff --git a/app/Models/ClaimFilesModel.php b/app/Models/ClaimFilesModel.php
index 0d48ce05..055b9b3b 100644
--- a/app/Models/ClaimFilesModel.php
+++ b/app/Models/ClaimFilesModel.php
@@ -24,6 +24,7 @@ class ClaimFilesModel extends Model
         'file_name',
         'mime_type',
         'docs_for_ir',
+        'is_file_sent_to_tpa',
     ];
    
     // Callbacks
diff --git a/app/Views/ticket_edit_onbording.php b/app/Views/ticket_edit_onbording.php
index 493735b3..857a2796 100644
--- a/app/Views/ticket_edit_onbording.php
+++ b/app/Views/ticket_edit_onbording.php
@@ -465,15 +465,23 @@
 
         let ticket_master_id = $('#ticket_master_id').val();
         console.log({ticket_master_id});
+        if (!ticket_master_id) {
+            toastr.warning('Claim ID not found. Please ensure the form is loaded.', 'Warning');
+            return;
+        }
 
         let requestData = {
             claim_id: ticket_master_id,
         };
 
         let url = '<?= base_url('ticket/getTpaClaimStatus') ?>';
+        $('.loader').fadeIn();
+        $('.loader-mask').fadeIn();
 
         // Send AJAX request
         sendAjaxRequestForGlobal(url, 'GET', requestData, function(response) {
+            $('.loader').fadeOut();
+            $('.loader-mask').delay(350).fadeOut('slow');
 
             console.log('Data fetched successfully:', response);
 
@@ -485,6 +493,8 @@
             }
 
         }, function(xhr, status, error) {
+            $('.loader').fadeOut();
+            $('.loader-mask').delay(350).fadeOut('slow');
             console.error('Error fetching data:', error);
             console.error(xhr.responseText);
             toastr.error('An error occurred while saving docs.', 'Error');
diff --git a/app/Views/ticket_form_gmc.php b/app/Views/ticket_form_gmc.php
index 4db28f7d..003e4c3b 100644
--- a/app/Views/ticket_form_gmc.php
+++ b/app/Views/ticket_form_gmc.php
@@ -429,10 +429,26 @@
                                                     value="<?= isset($ticket_data['approved_date']) ? $ticket_data['approved_date'] : '' ?>" name="approved_date">
                                             </div>
 
-                                            <div class="form-group col-md-6 approved" style="display: none;">
-                                                <label class="label-font-size" for="approved_letter">Approved Letter</label>
-                                                <input type="text" class="form-control" id="approved_letter" placeholder="Enter Approved Letter"
-                                                    value="<?= isset($ticket_data['approved_letter']) ? $ticket_data['approved_letter'] : '' ?>" name="approved_letter">
+                                            <div class="form-group col-md-3 approved" style="display: none;">
+                                                <label class="label-font-size" for="approved_letter">Approved Letter URL</label>
+                                                <input
+                                                    type="text"
+                                                    class="form-control"
+                                                    id="approved_letter"
+                                                    placeholder="Enter Approved Letter URL"
+                                                    value="<?= isset($ticket_data['approved_letter']) ? $ticket_data['approved_letter'] : '' ?>"
+                                                    name="approved_letter">
+                                            </div>
+
+                                            <div class="form-group col-md-3 approved" style="display: none;">
+                                                <label class="label-font-size" for="approved_letter_file">Approved Letter PDF</label>
+                                                <input
+                                                    type="file"
+                                                    class="form-control"
+                                                    id="approved_letter_file"
+                                                    name="approved_letter_file"
+                                                    accept=".pdf,application/pdf">
+                                                <small class="text-muted">Only PDF allowed.</small>
                                             </div>
 
                                             <div class="form-group col-md-6 approved" style="display: none;">
@@ -453,12 +469,23 @@
                                                     value="<?= isset($ticket_data['settled_date']) ? $ticket_data['settled_date'] : '' ?>" name="settled_date">
                                             </div>
 
-                                            <div class="form-group col-md-6 settled" style="display: none;">
-                                                <label class="label-font-size" for="settle_letter">Settle Letter</label>
-                                                <input type="text" class="form-control" id="settle_letter" placeholder="Enter Settle Letter"
+                                            <div class="form-group col-md-3 settled" style="display: none;">
+                                                <label class="label-font-size" for="settle_letter">Settle Letter URL</label>
+                                                <input type="text" class="form-control" id="settle_letter" placeholder="Enter Settle Letter URL"
                                                     value="<?= isset($ticket_data['settle_letter']) ? $ticket_data['settle_letter'] : '' ?>" name="settle_letter">
                                             </div>
 
+                                            <div class="form-group col-md-3 settled" style="display: none;">
+                                                <label class="label-font-size" for="settle_letter_file">Settle Letter PDF</label>
+                                                <input
+                                                    type="file"
+                                                    class="form-control"
+                                                    id="settle_letter_file"
+                                                    name="settle_letter_file"
+                                                    accept=".pdf,application/pdf">
+                                                <small class="text-muted">Only PDF allowed.</small>
+                                            </div>
+
                                             <div class="form-group col-md-3 payment" style="display: none;">
                                                 <label class="label-font-size" for="pay_initiate_date">Payment Initiate Date</label>
                                                 <input type="text" class="form-control datepicker" id="pay_initiate_date" placeholder="Select Payment Initiate Date"
@@ -619,6 +646,8 @@
         console.log("extraFields", extraFields);
         claimStatusFieldChanges(extraFields);
         handleTPARequired(tpa_id_for_hid_filed);
+        // syncApprovedLetterInputs();
+        // syncSettleLetterInputs();
     })
 
     // function updateClaimStatusDisplay(value) {
@@ -723,6 +752,8 @@
         $field.prop('required', false);
         var $parentDiv = $field.closest("div");
         $parentDiv.find("label[for='approved_description'] .text-danger").remove();
+        syncApprovedLetterInputs();
+        syncSettleLetterInputs();
     }
 
     $('#claim_status_id').on('change', function() {
@@ -774,6 +805,95 @@
 
     });
 
+    function validateApprovedLetterPdf(fileInput) {
+        const file = fileInput.files && fileInput.files[0] ? fileInput.files[0] : null;
+        if (!file) {
+            return true;
+        }
+
+        const fileName = (file.name || '').toLowerCase();
+        const isPdfByName = fileName.endsWith('.pdf');
+        const mimeType = (file.type || '').toLowerCase();
+        const isPdfByType = mimeType === '' || mimeType === 'application/pdf' || mimeType === 'application/x-pdf';
+        const fieldLabel = fileInput.id === 'settle_letter_file' ? 'Settle Letter' : 'Approved Letter';
+
+        if (!isPdfByName || !isPdfByType) {
+            fileInput.value = '';
+            toastr.warning('Only PDF files are allowed for ' + fieldLabel + '.', 'Warning');
+            return false;
+        }
+
+        return true;
+    }
+
+    function syncApprovedLetterInputs() {
+        const $urlInput = $('#approved_letter');
+        const $fileInput = $('#approved_letter_file');
+
+        if (!$urlInput.length || !$fileInput.length) {
+            return;
+        }
+
+        const hasUrl = $.trim($urlInput.val()) !== '';
+        const hasFile = $fileInput[0].files && $fileInput[0].files.length > 0;
+        const isApprovedSectionVisible = $urlInput.closest('.approved').is(':visible');
+
+        $fileInput.prop('disabled', hasUrl);
+        $urlInput.prop('disabled', hasFile);
+
+        // Keep the file optional; URL remains conditionally required for approved state unless file is present.
+        $fileInput.prop('required', false);
+        $urlInput.prop('required', isApprovedSectionVisible && !hasFile);
+    }
+
+    function syncSettleLetterInputs() {
+        const $urlInput = $('#settle_letter');
+        const $fileInput = $('#settle_letter_file');
+
+        if (!$urlInput.length || !$fileInput.length) {
+            return;
+        }
+
+        const hasUrl = $.trim($urlInput.val()) !== '';
+        const hasFile = $fileInput[0].files && $fileInput[0].files.length > 0;
+        const isSettledSectionVisible = $urlInput.closest('.settled').is(':visible');
+
+        $fileInput.prop('disabled', hasUrl);
+        $urlInput.prop('disabled', hasFile);
+
+        $fileInput.prop('required', false);
+        $urlInput.prop('required', isSettledSectionVisible && !hasFile);
+    }
+
+    function enforceLetterPairRules() {
+        syncApprovedLetterInputs();
+        syncSettleLetterInputs();
+    }
+
+    $('#approved_letter').on('input blur', function () {
+        enforceLetterPairRules();
+    });
+
+    $('#approved_letter_file').on('change', function () {
+        if (validateApprovedLetterPdf(this)) {
+            enforceLetterPairRules();
+        } else {
+            enforceLetterPairRules();
+        }
+    });
+
+    $('#settle_letter').on('input blur', function () {
+        enforceLetterPairRules();
+    });
+
+    $('#settle_letter_file').on('change', function () {
+        if (validateApprovedLetterPdf(this)) {
+            enforceLetterPairRules();
+        } else {
+            enforceLetterPairRules();
+        }
+    });
+
     function claimStatusFieldChanges(fields) {
 
         fields.forEach(function(fieldId) {
@@ -789,6 +909,13 @@
                 if ($label.length && !$label.find(".text-danger").length) {
                     // $label.append(' <span class="text-danger">*</span>');
                 }
+
+                // Keep paired PDF upload visibility in sync with URL field visibility.
+                if (fieldId === 'approved_letter') {
+                    $('#approved_letter_file').closest('div').show();
+                } else if (fieldId === 'settle_letter') {
+                    $('#settle_letter_file').closest('div').show();
+                }
             }
         });
     }
@@ -860,6 +987,9 @@
             }
         });
 
+        // Re-apply URL/file pair rules after bulk required toggles.
+        enforceLetterPairRules();
+
     }
 
     $(document).on("input", function(event) {
@@ -870,7 +1000,7 @@
         console.log('targetId', targetId);
         console.log('fields.includes(targetId)', fields.includes(targetId));
 
-        if (fields.includes(targetId)) {
+        if (fields.includes(targetId) || targetId == "approved_letter_file" || targetId == "settle_letter_file") {
 
             let $field = $("#" + targetId);
             console.log('$field id', $field);
@@ -904,9 +1034,14 @@
         $field.prop('required', false);
         var $parentDiv = $field.closest("div");
         $parentDiv.find("label[for='approved_description'] .text-danger").remove();
+        enforceLetterPairRules();
 
     });
 
+    $('#ticket_form_data').on('submit', function() {
+        enforceLetterPairRules();
+    });
+
     // function addRequiredFieldSymbol(field_name) {
     //     // Find the field with the given name
     //     var $field = $(`[name="${field_name}"]`);
diff --git a/app/Views/ticket_form_gpa.php b/app/Views/ticket_form_gpa.php
index 29fa66ae..48665d88 100644
--- a/app/Views/ticket_form_gpa.php
+++ b/app/Views/ticket_form_gpa.php
@@ -281,12 +281,23 @@
                                     value="<?= isset($ticket_data['approved_date']) ? $ticket_data['approved_date'] : '' ?>" name="approved_date">
                             </div>
 
-                            <div class="form-group col-md-6 approved" style="display: none;">
-                                <label class="label-font-size" for="approved_letter">Approved Letter</label>
-                                <input type="text" class="form-control" id="approved_letter" placeholder="Enter Approved Letter"
+                            <div class="form-group col-md-3 approved" style="display: none;">
+                                <label class="label-font-size" for="approved_letter">Approved Letter URL</label>
+                                <input type="text" class="form-control" id="approved_letter" placeholder="Enter Approved Letter URL"
                                     value="<?= isset($ticket_data['approved_letter']) ? $ticket_data['approved_letter'] : '' ?>" name="approved_letter">
                             </div>
 
+                            <div class="form-group col-md-3 approved" style="display: none;">
+                                <label class="label-font-size" for="approved_letter_file">Approved Letter PDF</label>
+                                <input
+                                    type="file"
+                                    class="form-control"
+                                    id="approved_letter_file"
+                                    name="approved_letter_file"
+                                    accept=".pdf,application/pdf">
+                                <small class="text-muted">Only PDF allowed.</small>
+                            </div>
+
                             <div class="form-group col-md-6 approved" style="display: none;">
                                 <label class="label-font-size" for="approved_description">Approved Description</label>
                                 <input type="text" class="form-control" id="approved_description" placeholder="Enter Approved Description"
@@ -305,12 +316,23 @@
                                     value="<?= isset($ticket_data['settled_date']) ? $ticket_data['settled_date'] : '' ?>" name="settled_date">
                             </div>
 
-                            <div class="form-group col-md-6 settled" style="display: none;">
-                                <label class="label-font-size" for="settle_letter">Settle Letter</label>
-                                <input type="text" class="form-control" id="settle_letter" placeholder="Enter Settle Letter"
+                            <div class="form-group col-md-3 settled" style="display: none;">
+                                <label class="label-font-size" for="settle_letter">Settle Letter URL</label>
+                                <input type="text" class="form-control" id="settle_letter" placeholder="Enter Settle Letter URL"
                                     value="<?= isset($ticket_data['settle_letter']) ? $ticket_data['settle_letter'] : '' ?>" name="settle_letter">
                             </div>
 
+                            <div class="form-group col-md-3 settled" style="display: none;">
+                                <label class="label-font-size" for="settle_letter_file">Settle Letter PDF</label>
+                                <input
+                                    type="file"
+                                    class="form-control"
+                                    id="settle_letter_file"
+                                    name="settle_letter_file"
+                                    accept=".pdf,application/pdf">
+                                <small class="text-muted">Only PDF allowed.</small>
+                            </div>
+
                             <div class="form-group col-md-3 canceled" style="display: none;">
                                 <label class="label-font-size" for="cancel_remark">Cancel Remark</label>
                                 <textarea class="form-control" id="cancel_remark" rows="1" placeholder="Enter Cancel Remark" name="cancel_remark"><?= isset($ticket_data['cancel_remark']) ? $ticket_data['cancel_remark'] : '' ?></textarea>
@@ -432,6 +454,8 @@
         GlobelExtraFields = extraFields;
         console.log("extraFields", extraFields);
         claimStatusFieldChanges(extraFields);
+        // syncApprovedLetterInputs();
+        // syncSettleLetterInputs();
 
 
     })
@@ -458,6 +482,7 @@
         $field.prop('required', false);
         var $parentDiv = $field.closest("div");
         $parentDiv.find("label[for='approved_description'] .text-danger").remove();
+        enforceLetterPairRules();
 
     }
 
@@ -465,6 +490,72 @@
         updateClaimStatusDisplay($(this).val());
     });
 
+    function validateApprovedLetterPdf(fileInput) {
+        const file = fileInput.files && fileInput.files[0] ? fileInput.files[0] : null;
+        if (!file) {
+            return true;
+        }
+
+        const fileName = (file.name || '').toLowerCase();
+        const isPdfByName = fileName.endsWith('.pdf');
+        const mimeType = (file.type || '').toLowerCase();
+        const isPdfByType = mimeType === '' || mimeType === 'application/pdf' || mimeType === 'application/x-pdf';
+        const fieldLabel = fileInput.id === 'settle_letter_file' ? 'Settle Letter' : 'Approved Letter';
+
+        if (!isPdfByName || !isPdfByType) {
+            fileInput.value = '';
+            toastr.warning('Only PDF files are allowed for ' + fieldLabel + '.', 'Warning');
+            return false;
+        }
+
+        return true;
+    }
+
+    function syncApprovedLetterInputs() {
+        const $urlInput = $('#approved_letter');
+        const $fileInput = $('#approved_letter_file');
+
+        if (!$urlInput.length || !$fileInput.length) {
+            return;
+        }
+
+        const hasUrl = $.trim($urlInput.val()) !== '';
+        const hasFile = $fileInput[0].files && $fileInput[0].files.length > 0;
+        const isApprovedSectionVisible = $urlInput.closest('.approved').is(':visible');
+
+        $fileInput.prop('disabled', hasUrl);
+        $urlInput.prop('disabled', hasFile);
+
+        $fileInput.prop('required', false);
+        $urlInput.prop('required', isApprovedSectionVisible && !hasFile);
+    }
+
+    function syncSettleLetterInputs() {
+        const $urlInput = $('#settle_letter');
+        const $fileInput = $('#settle_letter_file');
+
+        if (!$urlInput.length || !$fileInput.length) {
+            return;
+        }
+
+        const hasUrl = $.trim($urlInput.val()) !== '';
+        const hasFile = $fileInput[0].files && $fileInput[0].files.length > 0;
+
+        $fileInput.prop('disabled', hasUrl);
+        $urlInput.prop('disabled', hasFile);
+
+        // Settled Letter should remain optional by default.
+        $fileInput.prop('required', false);
+        $urlInput.prop('required', false);
+        $("label[for='settle_letter'] .text-danger").remove();
+        $("label[for='settle_letter_file'] .text-danger").remove();
+    }
+
+    function enforceLetterPairRules() {
+        syncApprovedLetterInputs();
+        syncSettleLetterInputs();
+    }
+
     function claimStatusFieldChanges(fields) {
         console.log('fields', fields);
         fields.forEach(function(fieldId) {
@@ -480,6 +571,13 @@
                 if ($label.length && !$label.find(".text-danger").length) {
                     // $label.append(' <span class="text-danger">*</span>');
                 }
+
+                // Keep paired PDF upload visibility in sync with URL field visibility.
+                if (fieldId === 'approved_letter') {
+                    $('#approved_letter_file').closest('div').show();
+                } else if (fieldId === 'settle_letter') {
+                    $('#settle_letter_file').closest('div').show();
+                }
             }
         });
     }
@@ -554,6 +652,9 @@
             }
         });
 
+        // Re-apply URL/file pair rules after bulk required toggles.
+        enforceLetterPairRules();
+
 
     }
 
@@ -565,7 +666,7 @@
         console.log('targetId', targetId);
         console.log('fields.includes(targetId)', fields.includes(targetId));
 
-        if (fields.includes(targetId)) {
+        if (fields.includes(targetId) || targetId == "approved_letter_file" || targetId == "settle_letter_file") {
 
             let $field = $("#" + targetId);
             console.log('$field id', $field);
@@ -593,8 +694,31 @@
         $field.prop('required', false);
         var $parentDiv = $field.closest("div");
         $parentDiv.find("label[for='approved_description'] .text-danger").remove();
+        enforceLetterPairRules();
         
     });
+
+    $('#approved_letter').on('input blur', function () {
+        enforceLetterPairRules();
+    });
+
+    $('#approved_letter_file').on('change', function () {
+        validateApprovedLetterPdf(this);
+        enforceLetterPairRules();
+    });
+
+    $('#settle_letter').on('input blur', function () {
+        enforceLetterPairRules();
+    });
+
+    $('#settle_letter_file').on('change', function () {
+        validateApprovedLetterPdf(this);
+        enforceLetterPairRules();
+    });
+
+    $('#ticket_form_data').on('submit', function() {
+        enforceLetterPairRules();
+    });
     // function addRequiredFieldSymbol(field_name) {
     //     // Find the field with the given name
     //     var $field = $(`[name="${field_name}"]`);
diff --git a/app/Views/ticket_list.php b/app/Views/ticket_list.php
index 9bedf618..2c9d513c 100644
--- a/app/Views/ticket_list.php
+++ b/app/Views/ticket_list.php
@@ -30,6 +30,22 @@ table.dataTable tbody td {
   color: #6c757d !important; 
 }
 
+.policy-type-icon {
+    display: inline-flex;
+    align-items: center;
+    margin-right: 6px;
+    font-size: 0.95rem;
+    vertical-align: middle;
+}
+
+.policy-type-icon--cashless {
+    color: #0ea5e9;
+}
+
+.policy-type-icon--reimbursement {
+    color: #f59e0b;
+}
+
 /* Claim source pill — text only, fixed width (DUMP_TPA); hidden when no value */
 .claim-source-badge {
     display: inline-flex;
@@ -221,7 +237,19 @@ table.dataTable tbody td {
                                         ];
                                         $claimSrcClass = $claimSrcClassMap[$claimSrc] ?? null;
                                         $policyTypeLabel = str_replace('Claim-', '', $ticket_type[$row['ticket_type_id']] ?? 'N/A');
-                                        echo esc($policyTypeLabel);
+                                        $tpaClaimTypeRaw = trim((string)($row['tpa_claim_type'] ?? ''));
+                                        $tpaClaimType = strtolower($tpaClaimTypeRaw);
+                                        $policyTypeIconHtml = '';
+
+                                        if ($tpaClaimType !== '') {
+                                            if (strpos($tpaClaimType, 'cash') !== false) {
+                                                $policyTypeIconHtml = '<span class="policy-type-icon policy-type-icon--cashless" title="Cashless"><i class="mdi mdi-hospital-box-outline" aria-hidden="true"></i></span>';
+                                            } elseif (strpos($tpaClaimType, 'reimburse') !== false) {
+                                                $policyTypeIconHtml = '<span class="policy-type-icon policy-type-icon--reimbursement" title="Reimbursement"><i class="mdi mdi-cash-refund" aria-hidden="true"></i></span>';
+                                            }
+                                        }
+
+                                        echo $policyTypeIconHtml . esc($policyTypeLabel);
                                         if ($claimSrcClass !== null) {
                                             echo '<br><span class="claim-source-badge ' . esc($claimSrcClass, 'attr') . '">' . esc($claimSrc) . '</span>';
                                         }
@@ -368,6 +396,18 @@ function getClaimSourceBadgeHtml(claimCreatedBy) {
     return '<span class="claim-source-badge ' + cls + '">' + escapeHtml(key) + '</span>';
 }
 
+function getPolicyTypeIconHtml(tpaClaimType) {
+    var type = (tpaClaimType || '').toString().trim().toLowerCase();
+    if (!type) return '';
+    if (type.indexOf('cash') !== -1) {
+        return '<span class="policy-type-icon policy-type-icon--cashless" title="Cashless"><i class="mdi mdi-hospital-box-outline" aria-hidden="true"></i></span>';
+    }
+    if (type.indexOf('reimburse') !== -1) {
+        return '<span class="policy-type-icon policy-type-icon--reimbursement" title="Reimbursement"><i class="mdi mdi-cash-refund" aria-hidden="true"></i></span>';
+    }
+    return '';
+}
+
 function getStatusDisplay(row) {
     var status = row.status || '';
     var claimStatusId = Number(row.claim_status_id || 0);
@@ -413,6 +453,7 @@ function buildTicketRowHtml(row) {
     var statusUpdated = row.ticket_updated_date ? '<span class="text-custom-grey"><br>Updated at ' + escapeHtml(row.ticket_updated_date) + '</span>' : '';
     var claimCreated = row.ticket_created_date ? '<span class="text-custom-grey"><br>Created at ' + escapeHtml(row.ticket_created_date) + '</span>' : '';
     var policyType = (window.ticketTypeMap[row.ticket_type_id] || '').replace('Claim-', '');
+    var policyTypeIcon = getPolicyTypeIconHtml(row.tpa_claim_type);
     var claimSourceBadge = getClaimSourceBadgeHtml(row.claim_created_by);
     var modeOfIntimation = window.modeOfIntimateMap[row.mode_of_intimation] || '';
     var priority = window.priorityTypeMap[row.priority || 0] || '';
@@ -423,7 +464,7 @@ function buildTicketRowHtml(row) {
                 '<span class="status-tooltip">' + getStatusDisplay(row) + '</span>' +
                 statusUpdated +
             '</td>' +
-            '<td>' + asText(policyType) + (claimSourceBadge ? '<br>' + claimSourceBadge : '') + '</td>' +
+            '<td>' + policyTypeIcon + asText(policyType) + (claimSourceBadge ? '<br>' + claimSourceBadge : '') + '</td>' +
             '<td>' + asText(row.claim_no) + claimCreated + '</td>' +
             '<td>' + asText(row.tpa_no) + '</td>' +
             '<td>' + asText(row.emp_code) + '</td>' +