Merge branch 'dev' of bitbucket.org:jubilian/nhance into dev

app/Config/Routes.php

@@ -52,6 +52,10 @@ $routes->get('/update-emp-policy-status', 'ClientController::updateEmpAndPolicyS
 $routes->get('download-e-card/(:any)', 'EmployeeController::generateIDCardForEmployee/$1');
 $routes->get('download-kyc-docs/(:segment)', 'ClientController::downloadKYCDocument/$1');
 $routes->get('claim-form-download/(:any)', 'TicketController::downloadClaimForm/$1');
+$routes->match (['get','post'],"claims-feedback-form/(:any)/(:any)", "TicketController::viewClaimFeedbackForm/$1/$2");
+$routes->match (['get','post'],"claims-feedback-form/(:any)", "TicketController::viewClaimFeedbackForm/$1");
+
+
 
 $routes->group("/user", ["filter" => "authMVC"], function ($routes) {
     $routes->post("create", "UserController::create");
@@ -534,6 +538,7 @@ $routes->group("/bdsReport", ["filter" => "authMVC"], function ($routes) {
 //New Tickets
 $routes->group("/ticket", ["filter" => "authMVC"], function ($routes) {
    $routes->match( ['get', 'post'], 'list','TicketController::ticketList');
+   $routes->get('feedback-list','TicketController::feedbackList');
    $routes->get('new/(:any)','TicketController::ticket_form/$1');
    $routes->post('create','TicketController::createTicket');
    $routes->post('update','TicketController::updateTicket');

app/Controllers/Chatbot/EcardDownloadConversation.php

@@ -17,6 +17,8 @@ class EcardDownloadConversation extends Conversation
 
     protected function showEcardMenu()
     {
+        log_message('error', ('showEcardMenu function called'));
+
         $chat_session_info = get_chatbot_session_info();
         $policy_list = ChatbotHelper::getListOfPolicies($chat_session_info);
         $buttons = [];

app/Controllers/Chatbot/MainMenuConversation.php

@@ -46,9 +46,14 @@ class MainMenuConversation extends Conversation
                 $this->bot->reply($message);
             }
 
+            log_message('error', ('user_reponse before: ' . $user_reponse));
+
+
             if (!$answer->isInteractiveMessageReply()) {
                     $user_reponse = null;            
             } 
+
+            
             // Get just the existing path array
             $path = $this->bot->userStorage()->get('path') ?? [];
 
@@ -60,6 +65,9 @@ class MainMenuConversation extends Conversation
                 'path' => $path
             ]);
 
+            log_message('error', ('user_reponse : ' . $user_reponse));
+
+
             switch ($user_reponse) {
 
                 case "ecard_download":

app/Controllers/Chatbot/NetworkHospitalConversation.php

@@ -59,7 +59,10 @@ class NetworkHospitalConversation extends Conversation
             $this->bot->userStorage()->save([
                 'path' => $path
             ]);
+            log_message('error', ('user_reponse : ' . $answer->getValue()));
+
             switch ($answer->getValue()) {
+
                  case is_string($answer->getValue()) && is_array(explode('#',$answer->getValue())) &&  count((explode('#',$answer->getValue()))) == 2:
                    
                     $client_poilicy_id = explode('#',$answer->getValue())[1];

app/Controllers/Chatbot/policyConversation.php

@@ -46,6 +46,9 @@ class policyConversation extends Conversation
             if (!$answer->isInteractiveMessageReply()) {
                     $user_reponse = null;            
             } 
+
+            log_message('error', ('user_reponse : ' . $answer->getValue()));
+
             $path = $this->bot->userStorage()->get('path');
             array_push($path, 
                 $answer->getValue()

app/Controllers/ChatbotControllerNew.php

@@ -89,7 +89,7 @@ class ChatbotControllerNew extends BaseController
 
             $user = $this->botman->getUser();
             $id = $user->getId();
-            // $this->myLogger->logme('error', ('TEST' . $id));
+            $this->myLogger->logme('error', ('TEST' . $id));
             $this->session->set('CHATBOT_RANDOM_USER_ID', $id);
         }
 
@@ -128,14 +128,14 @@ class ChatbotControllerNew extends BaseController
         $this->botman->listen();
     }
 
-    private function registerHandlers()
-    {
-        // Handling Policy and Claims
-        $this->botman->hears('group:policy:{option}', [\App\Controllers\Chatbot\PolicyHandler::class, 'handle']);
-        $this->botman->hears('group:claim:{option}', [\App\Libraries\Chatbot\ClaimHandler::class, 'handle']);
+    // private function registerHandlers()
+    // {
+    //     // Handling Policy and Claims
+    //     $this->botman->hears('group:policy:{option}', [\App\Controllers\Chatbot\PolicyHandler::class, 'handle']);
+    //     $this->botman->hears('group:claim:{option}', [\App\Libraries\Chatbot\ClaimHandler::class, 'handle']);
 
 
-    }
+    // }
 
     public function chatbot()
     {

app/Controllers/EmployeeRestController.php

@@ -3112,6 +3112,8 @@ class EmployeeRestController extends AdminController
 
     }
 
+    // ---------------- TICKET API's ---------------------------------------------------------------------------------------------------
+
     //Get Data from post for inserting ticket and message
     public function initiateClaim()
     {
@@ -3171,22 +3173,27 @@ class EmployeeRestController extends AdminController
                 ->first()['id'];
 
             $fetchData['priority'] = 1;
-            $fetchData['mode_of_intimation'] = 1;
+            $fetchData['mode_of_intimation'] = 3;
+            $fetchData['claim_type'] = 1;
             $fetchData = array_merge($fetchData, $received_data);
 
+            $fetchData['relationship'] = strtolower($fetchData['relationship']) ?? $fetchData['relationship'];
             // print_r($fetchData); die;
             $insert_status = $this->ticketMaster->insert($fetchData);
             $ticket_id = $this->ticketMaster->insertID();
 
             if ($insert_status && !empty($ticket_id)) {
 
+                //insert first history
+                $this->ticketController->putHistoryAfterInsert($fetchData, $ticket_id);
+
                 $messagesData = [
                     'ticket_id' => $ticket_id ?? null,
                     'sender' => 'user',
                     'claim_status' => $fetchData['claim_status_id'] ?? null,
                     'emp_mail' => $fetchData['emp_mail'] ?? null,
-                    'mail_subject' => $fetchData['subject'] ?? null,
-                    'mail_content' => $fetchData['message'] ?? null,
+                    'mail_subject' => $fetchData['subject'] ?? "New Claim",
+                    'mail_content' => $fetchData['message'] ?? "New Claim",
                 ];
 
                 if (!empty($messagesData['ticket_id'])) {

app/Controllers/LeadsController.php

@@ -1891,7 +1891,7 @@ class LeadsController extends BaseController
                     ['file_path' => $temp_file_path, 'sheets' => []],
                     ['file_path' => $lead_file_path, 'sheets' => []]
                 ];
-                $outputPath = dirname($temp_file_path) . '/' . 'merged_' . $temp_file_name;
+                $outputPath = dirname($temp_file_path) . '/' .  $temp_file_name;
                 $result = ExcelMergeHelper::mergeExcelFiles($filePaths, $outputPath);
                 // print_rr($result);
             }

app/Controllers/TicketController.php

@@ -120,6 +120,8 @@ class TicketController extends BaseController
             '((POLICY_TYPE))' => 'policy_type',
             '((AUTO_QUERY_CONTENT))' => 'auto_query_content',
             '((CLAIM_FORM_LINK))' => 'claim_form_link',
+            '((CLAIM_FEEDBACK_FORM))' => 'claim_feedback_form',
+            '((SETTLED_LETTER))' => 'settle_letter',
         ];
         $this->extraFields = [
             1 => ['non_id_reason'],
@@ -232,7 +234,9 @@ class TicketController extends BaseController
                     'tcs.claim_status AS status',
                     'tm.claim_number AS claim_no',
                     'tm.tpa_id',
+                    'tm.tpa_no',
                     'tm.emp_name',
+                    'tm.emp_code',
                     'i.name AS insurer_name',
                     'c.client_name',
                     'tm.insured_name',
@@ -272,7 +276,9 @@ class TicketController extends BaseController
                     'tm.claim_status_id',
                     'tm.is_head_approved',
                     'tm.tpa_id',
+                    'tm.tpa_no',
                     'tm.emp_name',
+                    'tm.emp_code',
                     'i.name AS insurer_name',
                     'c.client_name',
                     'tm.insured_name',
@@ -456,7 +462,18 @@ class TicketController extends BaseController
         $data['placeHolders'] = $this->placeHolders;
         $data['message_data'] = $this->getTicketMessage($ticket_id);
         $data['view_ticket_page'] = [];
-        $data['member_data'] = $this->employeeModel->getEmployeeByEmployeeCode($ticket_data['emp_code']);
+
+        if($ticket_data['ticket_type_id'] == 1){
+            $data['member_data'] = $this->employeeModel->getEmployeeByEmployeeCode($ticket_data['emp_code']);
+        }else{
+            $data['member_data'] = array_filter(
+                $this->employeeModel->getEmployeeByEmployeeCode($ticket_data['emp_code']),
+                function ($member) {
+                    return isset($member['emp_relationship']) && $member['emp_relationship'] == 'Self';
+                }
+            );
+        }
+        
         $data['ticket_history'] =  $this->ticketHistory($ticket_id);
         $data['ticket_check_list'] =  db_connect()->table('ticket_check_list')->where('is_active', 1)->where('ticket_type_id', $ticket_data['ticket_type_id'])->get()->getResultArray();
         if (!empty($ticket_data['client_policy_id'])){
@@ -578,7 +595,9 @@ class TicketController extends BaseController
             $return_value = $this->ticketMasterModel->insert($ticket_data);
             if ($return_value) {
                 //mail trigger part
+                $this->putHistoryAfterInsert($ticket_data, $return_value);
                 $mail_responce = $this->sendAutoMailTrigger($return_value);
+                $this->autoMessageInsertBasedOnMailResponse($mail_responce,  $return_value);
                 return $this->respond(['status' => true, 'ticket_id' => $return_value, 'code' => 200, 'data' => $ticket_data, "message" => "Claim created successfully", 'mail_responce' => $mail_responce], 200);
             } else {
                 return $this->respond(['status' => false, 'code' => 404, 'message' => 'Failed to create claim'], 200);
@@ -601,8 +620,12 @@ class TicketController extends BaseController
             $return_value = $this->ticketMasterModel->where('id', $ticket_id)->set($ticket_data)->update();
             if ($return_value) {
 
-                //mail trigger part
-                $mail_responce = $this->sendAutoMailTrigger($ticket_id);
+                $mail_responce = null;
+                if($old_ticket_data['claim_status_id'] != $ticket_data['claim_status_id']){
+                    //mail trigger part
+                    $mail_responce = $this->sendAutoMailTrigger($ticket_id);
+                    $this->autoMessageInsertBasedOnMailResponse($mail_responce,  $ticket_id);
+                }
 
                 //send mail to the head for rejected ticket approvel
                 if($ticket_data['claim_status_id'] == 8 && $ticket_data['is_head_approved'] == 0){
@@ -837,7 +860,7 @@ class TicketController extends BaseController
             }
 
             // Construct Mail Data
-            $mailData = [
+            $mailData[] = [
                 'mail'        => $ticket_data['emp_mail'],
                 'subject'     => $subject,
                 'message'     => $message,
@@ -845,6 +868,17 @@ class TicketController extends BaseController
                 'attachments' => []
             ];
 
+            // if the employee personal mail is not empty then send the mail to the employee personal mail
+            if(!empty($ticket_data['emp_personal_mail'])){
+                $mailData[] = [
+                    'mail'        => $ticket_data['emp_personal_mail'],
+                    'subject'     => $subject,
+                    'message'     => $message,
+                    'cc'          => $ticket_data['common_mails'] ?? '',
+                    'attachments' => []
+                ];
+            }
+
             // print_r($mailData); die;
 
             $this->myLogger->logme('error', "Final Email Data");
@@ -869,6 +903,10 @@ class TicketController extends BaseController
                     $replaceData = str_replace("Claim-", "", $this->ticketType[$ticket_data['ticket_type_id']] ?? "");
                 } else if ($value == "claim_form_link"){
                     $replaceData = '<a href="' . base_url('claim-form-download/' . md5($ticket_data['insurer_id'])) . '" target="_blank">Click here to download Claim Form</a>';
+                } else if ($value == "claim_feedback_form" && $ticket_data['ticket_type_id'] == 1){
+                    $replaceData = '<a href="' . base_url('claims-feedback-form/' . md5($ticket_data['id'])) . '" target="_blank">Click to open Claim Feedback Form</a>';
+                } else if ($value == "settle_letter"){
+                    $replaceData = '<a href="' . $ticket_data['settle_letter'] . '" target="_blank"> View Settlement Letter </a>';
                 }else {
                     $replaceData = isset($ticket_data[$value]) ? $ticket_data[$value] : '';
                 }
@@ -927,6 +965,27 @@ class TicketController extends BaseController
 
         $this->myLogger->logme('error', "Fetched ACM emails");
 
+
+        if(!empty($ticket_data['emp_personal_mail'])){
+
+            $this->myLogger->logme('error', "Send employee personal mail start");
+
+            $emailPersonalData = [
+                'mail'        => $ticket_data['emp_personal_mail'],
+                'subject'     => $mail_data['mail_subject'],
+                'message'     => $mail_data['mail_content'],
+                'common'      => [],
+                'cc'          => $acm_mails['common_mails'],
+                'attachments' => []
+            ];
+
+            $this->sendTrigger($emailPersonalData);
+
+            $this->myLogger->logme('error', "Send employee personal mail successfully");
+        }else{
+            $this->myLogger->logme('error', "Send employee personal mail is empty");
+        }
+
         $emailData = [
             'mail'        => $mail_data['emp_mail'],
             'subject'     => $mail_data['mail_subject'],
@@ -950,7 +1009,10 @@ class TicketController extends BaseController
         if (!empty($auto_mail_enable) && $auto_mail_enable['is_auto_mail'] == 1) {
             $mail_content = $this->constructMailContent($ticket_id);
             // print_r($mail_content); die;
-            $mail_responce = $this->sendTrigger($mail_content);
+            foreach ($mail_content as $key => $value) {
+                $mail_responce = $this->sendTrigger($value);
+                $this->myLogger->logme('error', '{data} - Auto Mail Sent, Successfully', ['data' => $key + 1]);
+            }
         } elseif (!empty($auto_mail_enable) && $auto_mail_enable['is_auto_mail'] == 0) {
             $this->myLogger->logme('error', 'Auto Mail Not Sent, Reason: Automail Not Enabled');
         } else {
@@ -1371,7 +1433,8 @@ class TicketController extends BaseController
         }
     }
 
-    public function getPoliciesbyEmpID() {
+    public function getPoliciesbyEmpID() 
+    {
         $received_data = $this->request->getPost();
         $emp_id = $received_data['emp_id'];
     
@@ -1443,5 +1506,121 @@ class TicketController extends BaseController
             return $this->response->setStatusCode(500)->setBody('An error occurred while downloading the file.');
         }
     }
-    
+
+    // -------------------------------------------------------------------------------------------------------------------------
+
+    public function autoMessageInsertBasedOnMailResponse($mail_sent_status, $ticket_id)
+    {   
+        if (gettype($mail_sent_status) == 'array') {
+            $this->myLogger->logme('error', "auto Message Insert Based On Mail Response Failed because is array :$ticket_id ");
+        } else {
+            $mail_sent_status = json_decode($mail_sent_status);
+            $this->myLogger->logme('error', "mail_sent_status is object :$ticket_id ");
+        }
+
+        if (!empty($mail_sent_status) && isset($mail_sent_status->status) && $mail_sent_status->status == 'success') {
+
+            $sent_message_data['ticket_id'] = $ticket_id;
+            $sent_message_data['sender'] = 'staff';
+            $sent_message_data['emp_mail'] = $mail_sent_status->data->params->mail;
+            $sent_message_data['mail_subject'] = $mail_sent_status->data->params->subject;
+            $sent_message_data['mail_content'] = $mail_sent_status->data->params->message;
+
+            $message_insert_status = $this->ticketMessageModel->insert($sent_message_data);
+
+            if ($message_insert_status) {
+                $this->myLogger->logme('error', "Claim initiated, Mail sent Successfully, successfully store message:$ticket_id ");
+            } else {
+                $this->myLogger->logme('error', "Claim initiated, Mail sent Successfully, Failed to store message:$ticket_id ");
+            }
+
+            return true;
+        } else {
+
+            $this->myLogger->logme('error', "Failed to send Mail :$ticket_id ");
+            return true;
+        }
+    }
+
+    public function putHistoryAfterInsert($ticket_data, $ticket_id)
+    {
+        $this->myLogger->logme('error', "Put History After Insert function called :  $ticket_id");
+
+        if(!empty($ticket_data)){
+
+            $history_data = [
+                'ticket_id' =>  $ticket_id,
+                'field_name' => 'claim_status_id',
+                'display_name' => 'Ticket Created',
+                'old_value' => null,
+                'new_value' => $ticket_data['claim_status_id'],
+                'created_by' => get_session_userid(),
+                'is_active' => 1
+            ];
+
+            $this->myLogger->logme('error', "Put History After Insert function called : " . json_encode($history_data));
+
+
+            $history_insert = $this->ticketHistoryModel->insert($history_data);
+
+            if($history_insert){
+                $this->myLogger->logme('error', "Put History After Insert Ticket Data Successfully");
+            }else{
+                $this->myLogger->logme('error', "Put History After Insert Ticket Data Failed");
+            }
+
+        }else{
+            $this->myLogger->logme('error', "Put History After Insert Ticket Data is empty");
+        }
+
+        return true;
+
+    }
+
+    public function viewClaimFeedbackForm($md5_ticket_id,$empView = null)
+    {   
+
+        if ($this->request->is("get")){
+
+            $data['ticket_id'] = $md5_ticket_id;
+            $data['ticket_data'] = $this->ticketMasterModel->select('ticket_master.*,clients.client_name')->join('clients','clients.id = ticket_master.client_id')->where('MD5(ticket_master.id)',$md5_ticket_id)->where('ticket_master.is_active',1)->first();
+            $data['form_submitted'] = !empty($data['ticket_data']['feedback_json'])? 1 : 0;
+
+
+            $data['viewer'] = !empty($empView) ? $empView : 0; 
+            // dd($data);
+            return view('ticket_feedback_form', $data);    
+        }else{
+            
+            $formDataJson = json_encode($this->request->getPost());
+            // log_message("error","Form data : ".$formDataJson);
+
+
+            $data_to_store = [
+                
+                'feedback_json' => $formDataJson
+            ];
+
+            if (!empty($formDataJson)){
+                // $this->ticketMasterModel->save($data_to_store);
+                $this->ticketMasterModel->where('MD5(id)', $md5_ticket_id)->set($data_to_store)->update();
+
+                return $this->respond(['status' => true,'id'=> $md5_ticket_id,'received_data' => $formDataJson], 200);
+                
+            }else{
+                return $this->respond(['status' => false,'id'=> $md5_ticket_id,'received_data' => $formDataJson], 200);
+            }
+            
+        }
+        
+    }
+
+    public function feedbackList(){
+
+        $data['feedback_data'] = $this->ticketMasterModel->select("ticket_master.*,clients.client_name")->join("clients","clients.id = ticket_master.client_id")->where("ticket_master.is_active",1)->where("ticket_master.feedback_json IS NOT NULL", null, false)->where("ticket_master.feedback_json !=", "")->findAll();
+
+        // dd($data);
+        $this->loadLayout("ticket_feedback_list",$data);
+    }
+
 }

app/Helpers/ExcelMergeHelper.php

@@ -17,10 +17,13 @@ class ExcelMergeHelper {
     {
         try {
             log_message('debug', 'Attempting merge with original file order');
+            // echo "Attempting merge with original file order\n";
             return self::processFiles($filePaths, $outputPath);
         } catch (Exception $e) {
             log_message('error', 'First attempt failed: ' . $e->getMessage() . ' in ' . $e->getFile() . ' on line ' . $e->getLine());
+            // echo "First attempt failed: " . $e->getMessage() . ' in ' . $e->getFile() . ' on line ' . $e->getLine() . "\n";
             log_message('debug', 'Retrying with reversed file order');
+            // echo "Retrying with reversed file order\n";
             
             // Reverse the file order and try again
             $reversedFiles = array_reverse($filePaths);
@@ -29,6 +32,7 @@ class ExcelMergeHelper {
                 return self::processFiles($reversedFiles, $outputPath);
             } catch (Exception $e2) {
                 log_message('error', 'Both attempts failed. Last error: ' . $e2->getMessage() . ' in ' . $e2->getFile() . ' on line ' . $e2->getLine());
+                // echo "Both attempts failed. Last error: " . $e2->getMessage() . ' in ' . $e2->getFile() . ' on line ' . $e2->getLine() . "\n";
                 return null;
             }
         }
@@ -45,7 +49,9 @@ class ExcelMergeHelper {
     private static function processFiles(array $filePaths, string $outputPath): string
     {
         log_message('debug', 'Starting Excel merge process');
+        // echo "Starting Excel merge process\n";
         log_message('debug', 'Files to process: ' . json_encode($filePaths));
+        // echo "Files to process: " . json_encode($filePaths) . "\n";
         
         if (empty($filePaths)) {
             throw new Exception("No files provided to merge");
@@ -66,6 +72,7 @@ class ExcelMergeHelper {
 
         // Save the merged file
         log_message('debug', "Saving merged file to: {$outputPath}");
+        // echo "Saving merged file to: {$outputPath}\n";
         $writer = IOFactory::createWriter($mergedSpreadsheet, 'Xlsx');
         $writer->setPreCalculateFormulas(false);
         $writer->save($outputPath);
@@ -76,6 +83,7 @@ class ExcelMergeHelper {
         gc_collect_cycles();
         
         log_message('debug', 'Excel merge process completed successfully');
+        // echo "Excel merge process completed successfully\n";
         return $outputPath;
     }
 
@@ -87,15 +95,17 @@ class ExcelMergeHelper {
      * @param int|null $index
      * @throws Exception
      */
-    private static function processSingleFile(array $fileInfo, Spreadsheet $mergedSpreadsheet, int $index = null)
+    private static function processSingleFile(array $fileInfo, Spreadsheet $mergedSpreadsheet, ?int $index = null)
     {
         if (!isset($fileInfo['file_path']) || !file_exists($fileInfo['file_path'])) {
             $path = $fileInfo['file_path'] ?? 'undefined';
             log_message('error', "File " . ($index ?? 'base') . ": Invalid or missing file path: {$path}");
+            // echo "File " . ($index ?? 'base') . ": Invalid or missing file path: {$path}\n";
             return;
         }
 
         log_message('debug', "Processing file " . ($index ?? 'base') . ": " . $fileInfo['file_path']);
+        // echo "Processing file " . ($index ?? 'base') . ": " . $fileInfo['file_path'] . "\n";
         
         try {
             // Load the source spreadsheet
@@ -105,6 +115,7 @@ class ExcelMergeHelper {
             $worksheets = $sourceSpreadsheet->getAllSheets();
             $totalSheets = count($worksheets);
             log_message('debug', "Total sheets in file: " . $totalSheets);
+            // echo "Total sheets in file: " . $totalSheets . "\n";
 
             $sheetsToMerge = $fileInfo['sheets'] ?? [];
 
@@ -114,26 +125,30 @@ class ExcelMergeHelper {
                     try {
                         $sheetName = $worksheet->getTitle();
                         log_message('debug', "Processing sheet: {$sheetName}");
+                        // echo "Processing sheet: {$sheetName}\n";
 
                         // Generate unique sheet name before cloning
                         $newName = $sheetName;
                         $counter = 1;
                         
                         while (in_array($newName, $mergedSpreadsheet->getSheetNames())) {
-                            $newName = $sheetName . "_" . $counter++;
+                            // $newName = $sheetName . "_" . $counter++;
                             log_message('debug', "Sheet name already exists. Trying new name: {$newName}");
+                            // echo "Sheet name already exists. Trying new name: {$newName}\n";
                         }
 
                         // Clone the worksheet and set the new name
-                        $clonedSheet = clone $worksheet;
-                        $clonedSheet->setTitle($newName);
+                        // $clonedSheet = clone $worksheet;
+                        // $clonedSheet->setTitle($newName);
 
                         // Add as external sheet
-                        $mergedSpreadsheet->addExternalSheet($clonedSheet);
+                        $mergedSpreadsheet->addExternalSheet($worksheet);
 
                         log_message('debug', "Successfully added sheet: {$newName}");
+                        // echo "Successfully added sheet: {$newName}\n";
                     } catch (Exception $e) {
                         log_message('error', "Error processing sheet {$sheetName} as new name {$newName}: " . $e->getMessage() . ' in ' . $e->getFile() . ' on line ' . $e->getLine());
+                        // echo "Error processing sheet {$sheetName} as new name {$newName}: " . $e->getMessage() . ' in ' . $e->getFile() . ' on line ' . $e->getLine() . "\n";
                     }
                 }
             }
@@ -145,6 +160,7 @@ class ExcelMergeHelper {
             
         } catch (Exception $e) {
             log_message('error', "Error processing file {$fileInfo['file_path']}: " . $e->getMessage() . ' in ' . $e->getFile() . ' on line ' . $e->getLine());
+            // echo "Error processing file {$fileInfo['file_path']}: " . $e->getMessage() . ' in ' . $e->getFile() . ' on line ' . $e->getLine() . "\n";
         }
     }
 }

app/Models/TicketHistoryModel.php

@@ -12,7 +12,7 @@ class TicketHistoryModel extends Model
     protected $returnType       = 'array';
     protected $useSoftDeletes   = false;
     protected $protectFields    = true;
-    protected $allowedFields    = ['id','field_name','display_name','old_value',
+    protected $allowedFields    = ['id', "ticket_id", 'field_name','display_name','old_value',
     'new_value','created_by','created_at','updated_by','updated_at','is_active'];
 
   // Callbacks

app/Models/TicketMasterModel.php

@@ -15,6 +15,7 @@ class TicketMasterModel extends Model
     protected $allowedFields = [
         'id',
         'ticket_type_id',
+        'feedback_json',
         'claim_status_id',
         'acm_id',
         'insurer_id',

app/Views/layout/header.php

@@ -81,6 +81,13 @@
     <script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/slick-carousel/1.8.1/slick.min.js"></script>
     <!-- srinivas -->
     <script src="https://editor.unlayer.com/embed.js"></script>
+
+    <!-- MD5 Hash Start  -->
+    <script src="https://cdnjs.cloudflare.com/ajax/libs/blueimp-md5/2.19.0/js/md5.min.js"></script>
+
+
+    <!-- MD5 Hash End  -->
+
     <!-- <script src="<?= base_url('public/unlayer/js/embed.js') . '' ?>"></script> -->
     <!-- srinivas -->
     <style>
@@ -668,6 +675,9 @@
                                     <li>
                                         <a href="<?= base_url('/ticket/ticket_reports') ?>">Claim Reports</a>
                                     </li>
+                                    <li>
+                                        <a href="<?= base_url('/ticket/feedback-list') ?>">Claim Feedback List</a>
+                                    </li>
                                 </ul>
                             </div>
                         </li>

app/Views/leads_form.php

@@ -1062,7 +1062,7 @@
         console.log('incurredClaimDate', incurredClaimDate)
 
         if (policyStartDate && incurredClaimDate) {
-            var timeDiff = incurredClaimDate - policyStartDate; // Time difference in milliseconds
+            var timeDiff = (policyStartDate - incurredClaimDate) + 1; // Time difference in milliseconds
             console.log('timeDiff', timeDiff);
             var daysDiff = Math.ceil(timeDiff / (1000 * 60 * 60 * 24)); // Convert to days and add 1
             console.log('daysDiff', daysDiff);
@@ -1143,6 +1143,69 @@
         $('#earned_premium_' + increment).val(earned_premium_roundoff);
     }
 
+    $(document).on("input", "#incept_emp_count, #incept_dept_count, #renewal_emp_count, #renewal_dept_count, #exp_emp_count, #exp_dept_count", function() {
+        calculateTotalLives(this);
+    });
+
+    function calculateTotalLives(input) {
+
+        var lead_type = $('#lead_type').val();
+
+        if (lead_type == 1) {
+
+            let formRow = input.closest('.form-row');
+
+            if (formRow) {
+                // Get the employee count and dependent count within the same row
+                let empCountInput = formRow.querySelector('[name="incept_emp_count[]"]');
+                let depCountInput = formRow.querySelector('[name="incept_dept_count[]"]');
+                let totalLivesInput = formRow.querySelector('[name="incept_no_of_lives[]"]');
+
+                // Parse the input values as integers, defaulting to 0 if empty
+                let empCount = empCountInput ? parseInt(empCountInput.value) || 0 : 0;
+                let depCount = depCountInput ? parseInt(depCountInput.value) || 0 : 0;
+
+                // Calculate total lives
+                let totalLives = empCount + depCount;
+
+                // Set the total lives input value
+                if (totalLivesInput) {
+                    totalLivesInput.value = totalLives;
+                }
+            }
+
+
+        } else {
+            console.log("Function Called");
+
+            if (input.id === "incept_emp_count" || input.id === "incept_dept_count") {
+                var incept_emp_count = parseInt($("#incept_emp_count").val()) || 0;
+                var incept_dept_count = parseInt($("#incept_dept_count").val()) || 0;
+
+                var totalCount = incept_emp_count + incept_dept_count;
+                $("#incept_no_of_lives").val(totalCount);
+
+            } else if (input.id === "renewal_emp_count" || input.id === "renewal_dept_count") {
+                var renewal_emp_count = parseInt($("#renewal_emp_count").val()) || 0;
+                var renewal_dept_count = parseInt($("#renewal_dept_count").val()) || 0;
+
+                var totalCount = renewal_emp_count + renewal_dept_count;
+                $("#renewal_no_of_lives").val(totalCount);
+
+            } else {
+                var exp_emp_count = parseInt($("#exp_emp_count").val()) || 0;
+                var exp_dept_count = parseInt($("#exp_dept_count").val()) || 0;
+
+                var totalCount = exp_emp_count + exp_dept_count;
+                $("#exp_no_of_lives").val(totalCount);
+            }
+        }
+
+
+    }
+
+
+
     //------------------------ FORM SUBMIT ---------------------------------------------------------------------------------
 
     $("#leads_form_id").submit(function(event) {

app/Views/rfq/gmc.php

@@ -116,14 +116,14 @@
            <label for="incept_emp_count" class="emp_title"> No of Employees at Inception <span
                    class="text-danger">*</span></label>
            <input value="<?= isset($lead_edit_data['incept_emp_count']) ? $lead_edit_data['incept_emp_count'] : '' ?>" type="text" class="form-control" id="incept_emp_count" name="incept_emp_count[]"
-               placeholder="Enter Lives" required>
+               placeholder="Enter Lives" required oninput="calculateTotalLives(this)">
        </div>
 
        <div class="form-group col-md-3">
            <label for="incept_dept_count" class="depnd_title"> No of Dependents at Inception <span
                    class="text-danger">*</span></label>
            <input value="<?= isset($lead_edit_data['incept_dept_count']) ? $lead_edit_data['incept_dept_count'] : '' ?>" type="text" class="form-control" id="incept_dept_count" name="incept_dept_count[]"
-               placeholder="Enter Lives" required>
+               placeholder="Enter Lives" required oninput="calculateTotalLives(this)">
        </div>
 
        <div class="form-group col-md-3">

app/Views/ticket_feedback_form.php

@@ -0,0 +1,837 @@
+<!DOCTYPE html>
+<html lang="en">
+
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <!-- App favicon -->
+    <link rel="shortcut icon" href="<?= base_url() . "public"; ?>/assets/images/Nhance_Favi.svg">
+
+    <title>Nhance Experience Form</title>
+    <link href="https://fonts.googleapis.com/css2?family=Roboto:wght@400;500&display=swap" rel="stylesheet">
+    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@4.6.0/dist/css/bootstrap.min.css">
+    <script src="https://code.jquery.com/jquery-3.7.1.min.js"></script>
+    <script src="https://cdn.jsdelivr.net/npm/parsleyjs@2.9.2/dist/parsley.min.js"></script>
+
+
+
+    <style>
+        .navbar-custom {
+            top: -10px !important;
+            height: 61px !important;
+            /* background-color: #02a8b5;
+             */
+            background-color: #02a8b5;
+
+
+        }
+
+        .logo-box {
+            top: -10px !important;
+            height: 50px !important;
+        }
+
+        body {
+            background-color: #f0f0f0;
+            font-family: 'Roboto', sans-serif;
+        }
+
+        .nhance-form-card {
+            max-width: 740px;
+            margin: 32px auto;
+            background: #fff;
+            border-radius: 30px;
+            box-shadow: 0 2px 10px 0 rgba(0, 0, 0, 0.1);
+            padding: 32px 24px;
+        }
+
+        .nhance-form-card-details {
+            max-width: 740px;
+            margin: 20px auto;
+            /* Reduced vertical margin */
+            background: #fff;
+            border-radius: 20px;
+            /* Slightly smaller radius */
+            box-shadow: 0 2px 10px 0 rgba(0, 0, 0, 0.1);
+            padding: 20px 16px;
+            /* Reduced padding */
+        }
+
+        /* Adjust form group spacing */
+        .nhance-form-card-details .form-group {
+            margin-bottom: 12px;
+            /* Reduced spacing between rows */
+        }
+
+        /* Compact label styling */
+        .nhance-form-card-details label {
+            font-size: 14px;
+            /* Smaller font size */
+            margin-bottom: 0;
+        }
+
+        /* Compact input styling */
+        .nhance-form-card-details .form-control-plaintext {
+            font-size: 14px;
+            /* Smaller font size */
+            padding-top: 4px !important;
+            padding-bottom: 4px !important;
+        }
+
+        /* Adjust grid columns spacing */
+        .nhance-form-card-details .col-md-4 {
+            padding-right: 8px;
+        }
+
+        .nhance-form-card-details .col-md-8 {
+            padding-left: 8px;
+        }
+
+        .nhance-form-header {
+            font-size: 32px;
+            font-weight: 400;
+            color: #202124;
+            margin-bottom: 8px;
+        }
+
+        .nhance-form-subtitle {
+            font-size: 14px;
+            color: #5f6368;
+            margin-bottom: 24px;
+        }
+
+        .divider {
+            border-top: 1px solid #dadce0;
+            margin: 24px 0;
+        }
+
+        .form-group {
+            margin-bottom: 24px;
+        }
+
+        label {
+            font-size: 16px;
+            font-weight: 400;
+            color: #202124;
+            display: block;
+        }
+
+        .form-control {
+            height: 48px;
+            border: 1px solid #dadce0;
+            border-radius: 4px;
+            padding: 12px 14px;
+            font-size: 14px;
+            color: #202124;
+            transition: border-color 0.2s;
+        }
+
+        .form-control:focus {
+            border-color: #1a73e8;
+            box-shadow: 0 0 0 2px rgba(26, 115, 232, 0.2);
+            outline: none;
+        }
+
+        textarea.form-control {
+            height: auto;
+            min-height: 100px;
+            resize: vertical;
+        }
+
+        .required-asterisk {
+            color: #d93025;
+            margin-left: 4px;
+        }
+
+        .btn-nhance {
+            background-color: #1a73e8;
+            color: white;
+            border-radius: 4px;
+            padding: 12px 24px;
+            border: none;
+            font-size: 14px;
+            font-weight: 500;
+            letter-spacing: 0.25px;
+            text-transform: uppercase;
+            transition: background-color 0.2s, box-shadow 0.2s;
+        }
+
+        .btn-nhance:hover {
+            background-color: #1557b0;
+            box-shadow: 0 1px 2px rgba(0, 0, 0, 0.3);
+        }
+
+        .half-framed-textbox {
+            position: relative;
+            margin: 20px 0;
+        }
+
+
+        .border-animation {
+            position: absolute;
+            bottom: -2px;
+            /* Align with input bottom */
+            height: 2px;
+            background: #6200ea;
+            width: 0;
+            transition: width 0.3s ease;
+        }
+
+        .col-md-9 {
+            position: relative;
+            /* Contain the animation within the input column */
+        }
+
+        .half-framed-textbox input {
+            width: 100%;
+            padding: 8px;
+            font-size: 16px;
+            outline: none;
+            background: transparent;
+            position: relative;
+            text-align: left !important;
+            height: auto !important;
+            /* padding-left: 0 !important; */
+            /* padding-bottom: 0 !important; */
+        }
+
+        .half-framed-textbox .form-control {
+            border: none !important;
+            border-bottom: 2px solid #dadce0 !important;
+            box-shadow: none !important;
+            text-align: left !important;
+            height: auto !important;
+            height: auto !important;
+            padding-top: 18px !important;
+            padding-bottom: 0px !important;
+            line-height: 1.5 !important;
+            margin-bottom: 21px;
+            /* padding-left: 0 !important; */
+            /* padding-bottom: 0 !important; */
+        }
+
+        .form-control {
+            height: auto !important;
+            min-height: 48px;
+        }
+
+        .navbar-custom {
+            position: fixed;
+            top: 0;
+            width: 100%;
+            height: 61px;
+            background-color: #02a8b5;
+            display: flex;
+            align-items: center;
+            /* Center vertically */
+            justify-content: space-between;
+            /* Align logo and header properly */
+            padding: 0 20px;
+            /* Add some spacing */
+            z-index: 1000;
+            /* Ensure it stays above other content */
+        }
+
+        .logo-box img {
+            margin-top: auto;
+            height: 35px;
+        }
+
+        main {
+            flex: 1;
+        }
+
+        .feedback-header {
+            flex-grow: 1;
+            /* Allow it to take remaining space */
+            text-align: center;
+            font-size: 18px;
+            font-weight: bold;
+            color: white;
+            font-size: 32px;
+            font-weight: 400;
+            margin-top: auto;
+            font-family: 'sans-serif', serif;
+        }
+    </style>
+
+    <style>
+        .swal-modal {
+            background-color: white;
+            width: 80%;
+            max-width: 400px;
+            padding: 30px;
+            border-radius: 10px;
+            text-align: center;
+            box-shadow: 0 0 20px rgba(0, 0, 0, 0.2);
+        }
+
+        .swal-title {
+            color: #595959;
+            font-size: 24px;
+            margin: 0 0 10px 0;
+        }
+
+        .swal-text {
+            color: #545454;
+            font-size: 16px;
+            margin: 15px 0;
+        }
+
+        .swal-icon {
+            width: 80px;
+            height: 80px;
+            border-radius: 50%;
+            margin: 0 auto 20px;
+            background-color: #a5dc86;
+            display: flex;
+            align-items: center;
+            justify-content: center;
+            animation: scaleIn 0.4s ease-out;
+        }
+
+        .swal-icon::after {
+            content: '';
+            display: block;
+            width: 30px;
+            height: 50px;
+            border: solid white;
+            border-width: 0 4px 4px 0;
+            transform: rotate(45deg);
+            margin-top: -8px;
+        }
+
+
+
+        @keyframes scaleIn {
+            from {
+                transform: scale(0);
+            }
+
+            to {
+                transform: scale(1);
+            }
+        }
+
+        @media (max-width: 480px) {
+            .swal-modal {
+                width: 90%;
+                padding: 20px;
+            }
+        }
+    </style>
+
+    <!-- Style for Loader  -->
+    <style>
+        .loader-mask {
+            position: fixed;
+            top: 0;
+            left: 0;
+            right: 0;
+            bottom: 0;
+            background-color: #00000069;
+            z-index: 99999;
+        }
+
+        .loader {
+            position: absolute;
+            left: 50%;
+            top: 50%;
+            width: 50px;
+            height: 50px;
+            font-size: 0;
+            color: #00c9d0;
+            display: inline-block;
+            margin: -25px 0 0 -25px;
+            text-indent: -9999em;
+            -webkit-transform: translateZ(0);
+            -ms-transform: translateZ(0);
+            transform: translateZ(0);
+        }
+
+        .loader div {
+            background-color: #6ad9cf;
+            display: inline-block;
+            float: none;
+            position: absolute;
+            top: 0;
+            left: 0;
+            width: 50px;
+            height: 50px;
+            opacity: .5;
+            border-radius: 50%;
+            -webkit-animation: ballPulseDouble 2s ease-in-out infinite;
+            animation: ballPulseDouble 2s ease-in-out infinite;
+        }
+
+        .loader div:last-child {
+            -webkit-animation-delay: -1s;
+            animation-delay: -1s;
+        }
+    </style>
+    <style>
+
+        .parsley-required{
+            color: red !important;
+        }
+
+        .swal-icon-error {
+            background-color: #f27474;
+        }
+
+        .swal-icon-error::before,
+        .swal-icon-error::after {
+            content: '';
+            position: absolute;
+            width: 40px;
+            height: 4px;
+            background-color: white;
+        }
+
+        .swal-icon-error::before {
+            transform: rotate(45deg);
+        }
+
+        .swal-icon-error::after {
+            transform: rotate(-45deg);
+        }
+
+        .swal-button-error {
+            background-color: #dc3545;
+        }
+
+        .swal-button-error:hover {
+            background-color: #bb2d3b;
+        }
+    </style>
+
+
+</head>
+
+<body>
+
+    <!-- Topbar Start -->
+    <div class="navbar-custom">
+        <div class="logo-box d-flex align-items-center">
+            <img src="<?= base_url() . "public"; ?>/assets/images/Nhance_Favi_white_2.png" alt="Logo">
+        </div>
+        <div class="feedback-header">
+            Nhance Experience Form
+        </div>
+    </div>
+
+    <!-- end Topbar -->
+
+
+
+    <input type="hidden" id="ticket_id" value="<?= $ticket_id ?>">
+    <input type="hidden" id="login_type" value="<?= $viewer ?>">
+    <input type="hidden" id="form_submission_state" value="<?= $form_submitted ?>">
+
+
+    <!-- <div class="nhance-form-card">
+        <div class="nhance-form-header">Nhance Experience Form</div>
+        <div class="nhance-form-subtitle">Fill in the details to enhance your experience</div>
+    </div> -->
+    <form id="feedbackForm" data-parsley-validate>
+        <div class="nhance-form-card-details" style="margin-top : 70px;">
+            <div class="form-group d-flex align-items-center">
+                <div class="col-md-4">
+                    <label for="email" class="mb-0 mr-2">Email &nbsp; </label>
+                </div>
+                <div class="col-md-8">
+                    <input type="text" value="<?= isset($ticket_data['emp_mail']) ? $ticket_data['emp_mail'] : "" ?>" class="form-control-plaintext" id="email" readonly>
+                </div>
+            </div>
+
+            <div class="form-group d-flex align-items-center">
+                <div class="col-md-4">
+                    <label for="name">Your name </label>
+                </div>
+                <div class="col-md-8">
+                    <input type="text" value="<?= isset($ticket_data['emp_name']) ? $ticket_data['emp_name'] : "" ?>" class="form-control-plaintext" id="name" readonly>
+                </div>
+            </div>
+
+            <div class="form-group d-flex align-items-center">
+                <div class="col-md-4">
+                    <label for="client_name">Your Employer </label>
+                </div>
+                <div class="col-md-8">
+                    <input type="text" value="<?= isset($ticket_data['client_name']) ? $ticket_data['client_name'] : "" ?>" class="form-control-plaintext" id="client_name" readonly>
+                </div>
+            </div>
+
+            <div class="form-group d-flex align-items-center ">
+                <div class="col-md-4">
+                    <label for="emp_code">Your Employer ID </label>
+                </div>
+                <div class="col-md-8">
+                    <input type="text" value="<?= isset($ticket_data['emp_code']) ? $ticket_data['emp_code'] : "" ?>" class="form-control-plaintext" id="emp_code" readonly>
+                </div>
+            </div>
+
+            <div class="form-group d-flex align-items-center">
+                <div class="col-md-4">
+                    <label for="claim_number">Your Claim ID</label>
+                </div>
+                <div class="col-md-8">
+                    <input type="text" value="<?= isset($ticket_data['claim_number']) ? $ticket_data['claim_number'] : "" ?>" class="form-control-plaintext" id="claim_number" readonly>
+                </div>
+            </div>
+        </div>
+        <div class="nhance-form-card">
+            <div class="form-group">
+                <label for="satisfaction_level">Your satisfaction level with Nhance in explanation of the claims settlement process<span class="text-danger"> *</span></label>
+                <div class="error-container" id="responsiveness-error"></div>
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process" id="highly_satisfied" required data-parsley-errors-container="#responsiveness-error">
+                    <label class="form-check-label" for="highly_satisfied">
+                        Highly satisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process" id="satisfied" required>
+                    <label class="form-check-label" for="satisfied">
+                        Satisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process" id="neutral" required>
+                    <label class="form-check-label" for="neutral">
+                        Neutral
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process" id="dissatisfied" required>
+                    <label class="form-check-label" for="dissatisfied">
+                        Dissatisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process" id="highly_dissatisfied" required>
+                    <label class="form-check-label" for="highly_dissatisfied">
+                        Highly dissatisfied
+                    </label>
+                </div>
+            </div>
+
+            <div class="form-group">
+                <label for="claim_number">Your satisfaction level with Nhance responsiveness & professionalism throughout the process<span class="text-danger"> *</span></label>
+                <div class="error-container" id="responsiveness-error_1"></div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process" id="highly_satisfied_1" required data-parsley-errors-container="#responsiveness-error_1">
+                    <label class="form-check-label" for="highly_satisfied_1">
+                        Highly satisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process" id="satisfied_1" required>
+                    <label class="form-check-label" for="satisfied_1">
+                        Satisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process" id="neutral_1" required>
+                    <label class="form-check-label" for="neutral_1">
+                        Neutral
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process" id="dissatisfied_1" required>
+                    <label class="form-check-label" for="dissatisfied_1">
+                        Dissatisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process" id="highly_dissatisfied_1" required>
+                    <label class="form-check-label" for="highly_dissatisfied_1">
+                        Highly dissatisfied
+                    </label>
+                </div>
+            </div>
+
+            <div class="form-group">
+                <label for="claim_number">How satisfied were you with the time taken for Claim settlement? <span class="text-danger"> *</span></label>
+                <div class="error-container" id="responsiveness-error_2"></div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="how_satisfied_were_you_with_the_time_taken_for_claim_settlement" id="claim_was_settled_on_time" required data-parsley-errors-container="#responsiveness-error_2">
+                    <label class="form-check-label" for="claim_was_settled_on_time">
+                        Claim was settled on time
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="how_satisfied_were_you_with_the_time_taken_for_claim_settlement" id="claim_settlement_took_longer_than_expected">
+                    <label class="form-check-label required" for="claim_settlement_took_longer_than_expected">
+                        Claim settlement took longer than expected
+                    </label>
+                </div>
+
+            </div>
+
+            <div class="form-group">
+                <label for="claim_number">How satisfied are you with the Policy's terms and coverage<span class="text-danger"> *</span></label>
+                <div class="error-container" id="responsiveness-error_3"></div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="how_satisfied_are_you_with_the_policys_terms_and_coverage" id="highly_satisfied_2" required data-parsley-errors-container="#responsiveness-error_3">
+                    <label class="form-check-label" for="highly_satisfied_2">
+                        Highly satisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="how_satisfied_are_you_with_the_policys_terms_and_coverage" id="satisfied_2" required>
+                    <label class="form-check-label" for="satisfied_2">
+                        Satisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="how_satisfied_are_you_with_the_policys_terms_and_coverage" id="neutral_2" required>
+                    <label class="form-check-label" for="neutral_2">
+                        Neutral
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="how_satisfied_are_you_with_the_policys_terms_and_coverage" id="dissatisfied_2" required>
+                    <label class="form-check-label" for="dissatisfied_2">
+                        Dissatisfied
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="how_satisfied_are_you_with_the_policys_terms_and_coverage" id="highly_dissatisfied_2" required>
+                    <label class="form-check-label" for="highly_dissatisfied_2">
+                        Highly dissatisfied
+                    </label>
+                </div>
+            </div>
+
+            <div class="form-group">
+                <label for="claim_number">Would you recommend us? <span class="text-danger">*</span></label>
+
+                <div class="error-container" id="responsiveness-error_4"></div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" id="absolutely" name="would_you_recommend_us" required data-parsley-errors-container="#responsiveness-error_4">
+                    <label class="form-check-label" for="absolutely">
+                        Absolutely!
+                    </label>
+                </div>
+
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="would_you_recommend_us" id="maybe_depends_on_improvements" required>
+                    <label class="form-check-label" for="maybe_depends_on_improvements">
+                        May be, depends on improvements.
+                    </label>
+                </div>
+                <div class="form-check">
+                    <input class="form-check-input" type="radio" name="would_you_recommend_us" id="no" required>
+                    <label class="form-check-label" for="no">
+                        No
+                    </label>
+                </div>
+
+            </div>
+
+            <div class="form-group half-framed-textbox">
+                <label for="feedback"> Tell us how we can do better!</label>
+                <input type="text" class="form-control" id="feedback" name="feedback">
+            </div>
+        </div>
+
+        <div class="d-flex justify-content-center mt-3">
+            <button type="submit" id="feedbackFormSubmitButton" class="btn-nhance">Submit</button>
+        </div>
+    </form>
+
+    <div id="formSuccessPage">
+
+    </div>
+
+    <!-- Loader start -->
+    <div class="loader-mask">
+        <div class="loader">
+            <img src="<?= base_url() . "public" ?>/assets/images/nhance-loader-fast.gif" height="40" width="40" alt="Loading...">
+        </div>
+    </div>
+
+    <!-- Loader end  -->
+
+    <footer class="text-center py-3 mt-auto" style="background-color: #f8f9fa; color: #5f6368;">
+        <p class="mb-0">© 2025 Nhance India Pvt Ltd. All Rights Reserved.</p>
+    </footer>
+
+
+    <script>
+
+        $(document).ready(function() {
+
+            $('.loader').fadeOut();
+            $('.loader-mask').delay(350).fadeOut('slow');
+
+            var form_submitted_state = $("#form_submission_state").val();
+
+            var login_type = $("#login_type").val();
+
+            if (form_submitted_state == 1 && login_type != 1) {
+
+                $("#feedbackForm").hide();
+
+                const container = document.getElementById("formSuccessPage");
+                container.innerHTML = `
+
+                <div class = "nhance-form-card" style="margin-top : 70px;">
+                        <div class="swal-icon"></div>
+                        <h2 class="swal-title d-flex justify-content-center">Success!</h2>
+                        <div class="swal-text d-flex justify-content-center">Your Feedback has been Received Successfully.</div>
+                </div>
+                
+                `;
+
+
+            } else if (form_submitted_state == 1 && login_type == 1) {
+
+                $("#feedbackFormSubmitButton").hide();
+
+                var formData = <?= !empty($ticket_data['feedback_json']) ? $ticket_data['feedback_json'] : '{}' ?>;
+                console.log("Form data received : ", formData);
+
+                var feedbackText = formData.feedback;
+                $("#feedback").val(feedbackText).prop("readonly", true);
+                delete formData.feedback;
+
+                Object.values(formData).forEach((data, key) => {
+                    console.log("key : ", data);
+
+                    if (data.length > 1) {
+                        $(`#${data}`).prop("checked", true);
+
+                    }
+                })
+
+            } else if (form_submitted_state == 0 && login_type == 1) {
+
+                $("#feedbackForm").hide();
+
+                const container = document.getElementById("formSuccessPage");
+                container.innerHTML = `
+
+                    <div class="nhance-form-card" style="margin-top: 70px;">
+                        <div class="swal-icon swal-icon-error"></div>
+                        <h2 class="swal-title d-flex justify-content-center">Error!</h2>
+                        <div class="swal-text d-flex justify-content-center" id="errorMessage">User has not Submitted the Feedback Yet</div>
+                    </div>
+                
+                `;
+            }
+        })
+
+        $("#feedbackForm").submit(function(event) {
+
+            event.preventDefault();
+
+            if (!$(this).parsley().isValid()) {
+                return;
+            }
+
+            formData = $("#feedbackForm").serializeArray();
+
+
+            var would_you_recommend_us_id = $("[name='would_you_recommend_us']:checked").attr("id") || "";
+
+            var how_satisfied_are_you_with_the_policys_terms_and_coverage_id = $("[name='how_satisfied_are_you_with_the_policys_terms_and_coverage']:checked").attr("id") || "";
+
+            var how_satisfied_were_you_with_the_time_taken_for_claim_settlement_id = $("[name='how_satisfied_were_you_with_the_time_taken_for_claim_settlement']:checked").attr("id") || "";
+
+            var your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process_id = $("[name='your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process']:checked").attr("id") || "";
+
+            var your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process_id = $("[name='your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process']:checked").attr("id") || "";
+
+
+            formData.push({
+                name: "your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process",
+                value: your_satisfaction_level_with_nhance_in_explanation_of_the_claims_settlement_process_id
+            });
+
+            formData.push({
+                name: "would_you_recommend_us",
+                value: would_you_recommend_us_id
+            });
+
+            formData.push({
+                name: "your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process",
+                value: your_satisfaction_level_with_nhance_responsiveness_and_professionalism_throughout_the_process_id
+            });
+
+            formData.push({
+                name: "how_satisfied_were_you_with_the_time_taken_for_claim_settlement",
+                value: how_satisfied_were_you_with_the_time_taken_for_claim_settlement_id
+            });
+
+            formData.push({
+                name: "how_satisfied_are_you_with_the_policys_terms_and_coverage",
+                value: how_satisfied_are_you_with_the_policys_terms_and_coverage_id
+            });
+
+            var data = filterFormData(formData);
+
+            var ticket_id = $("#ticket_id").val();
+
+            console.log("Form Data : ", data);
+            console.log("Form Dataticket_id : ", ticket_id);
+
+
+            var url = "<?= base_url('claims-feedback-form') ?>" + `/${ticket_id}`;
+
+            $('.loader').fadeIn();
+            $('.loader-mask').fadeIn();
+
+            $.ajax({
+                url: url,
+                data: data,
+                type: 'POST',
+                success: function(response) {
+
+                    if (response.status) {
+                        console.log("Success:", response);
+
+                    } else {
+                        console.log("Failure");
+                    }
+                    location.reload(true);
+                },
+                error: function(xhr, status, error) {
+                    console.error("AJAX Error:", error);
+                }
+            })
+
+
+            $("#feedbackForm")[0].reset();
+
+
+
+
+
+        });
+
+        function filterFormData(data) {
+            return data.filter(entry => entry.value !== "on");
+        }
+    </script>
+</body>
+
+</html>

app/Views/ticket_feedback_list.php

@@ -0,0 +1,148 @@
+<style>
+.table th,
+.table td {
+    padding: 8px;
+}
+
+table.dataTable tbody td {
+    padding: 4px 4px !important;
+}
+
+.col-12 {
+
+    max-width: 98% !important;
+}
+
+.dataTables_filter {
+    position: absolute;
+}
+
+.right-align-input {
+    text-align: right;
+}
+
+.addbtnStyle {
+    margin-left: 20px !important;
+}
+</style>
+<style>
+.table th:nth-child(1),
+.table td:nth-child(1) {
+    max-width: 200px !important; 
+    min-width: 100px !important;
+    overflow: hidden !important;
+    text-overflow: ellipsis !important;
+    white-space: nowrap !important;
+}
+
+
+</style>
+
+
+
+<div class="col-12">
+    <div class="card">
+        <div class="card-body">
+            <div class="row" style="padding-bottom: 10px;">
+                <div class="col-6" style="align-self: center;">
+                    <h4 style="position: relative;">Claim Feedback List </h4>
+                </div>
+
+            </div>
+            <div class="table-responsive">
+                <table id="scroll-horizontal-datatable" class="table w-100 nowrap">
+                    <thead class="bg-light">
+                        <tr>
+                            <th>Claim Number</th>
+                            <th>Emp Code</th>
+                            <th>Emp name</th>
+                            <th>Corporate name</th>
+                        </tr>
+                    </thead>
+                    <tbody>
+                        <?php if (isset($feedback_data)) { ?>
+                            <?php foreach($feedback_data as $data){ ?>
+                                    <tr onclick="viewFeedbackForm(<?php echo $data['id']; ?>)">
+                                    <td><?php echo $data['claim_number']; ?></td>
+                                    <td><?php echo $data['emp_code']; ?></td>
+                                    <td><?php echo $data['emp_name']; ?></td>
+                                    <td><?php echo $data['client_name']; ?></td>
+                                </tr>
+                            <?php } ?>
+                        <?php } ?>
+                    </tbody>
+                </table>
+
+                <div>
+                </div>
+            </div>
+        </div><!-- end col -->
+    </div>
+</div>
+
+
+
+<!-------------------------------------------------------------------------------------------------->
+
+<script>
+
+// Datatable document ready
+$(document).ready(function() {
+
+    var ticketsTable = $('#scroll-horizontal-datatable');
+
+    if (ticketsTable.length) {
+
+        ticketsTable.DataTable({
+            scrollX: true,
+            dom: "<'row'<'col-sm-6'f><'col-sm-6 text-right'B>>" + // Filter left, buttons right
+                "<'row'<'col-sm-12'tr>>" +
+                "<'row'<'col-sm-5'i><'col-sm-7'p>>", // Pagination at the bottom, without page length selector
+            buttons: [{
+                    extend: 'csv',
+                    text: 'CSV',
+                    title: 'Claim-List',
+                },
+                {
+                    extend: 'excel',
+                    text: 'Excel',
+                    title: 'claim-List',
+                    exportOptions: {
+                        orthogonal: 'sort'
+                    },
+                },
+            ],
+            language: {
+                search: "_INPUT_",
+                searchPlaceholder: "Search..."
+            },
+            paging: true, // Enable pagination
+            pageLength: 25, // Set default number of rows per page (optional)
+            ordering: false,
+        });
+    } else {
+        console.error("Table atet found.");
+    }
+});
+
+
+    function viewFeedbackForm(ticket_id){
+        
+        console.log("Ticket ID : ",ticket_id);
+        var md5Hash_ticket_id =  md5(ticket_id);
+        console.log("MD5 Ticket ID : ",md5Hash_ticket_id);
+
+        // alert(md5Hash);
+
+        feedbackPage = `<?= base_url("claims-feedback-form/") ?>${md5Hash_ticket_id}/1`
+
+        // window.location.href = feedbackPage;
+        window.open(feedbackPage, "_blank");
+
+
+
+
+    }
+
+
+</script>

app/Views/ticket_history.php

@@ -20,8 +20,9 @@
                             <td><?php echo $row['display_name']; ?></td>
                             <td><?php echo $row['old_value'].' => '.$row['new_value']; ?></td>
                             <!-- <td><?php //echo $row['new_value']; ?></td> -->
-                            <td><?php echo $row['modified_by']; ?></td>
-                            <td><?php echo $row['created_at']; ?></td>
+                            <td><?php echo $row['modified_by'] ?? "Created by employee"; ?></td>
+                            <!-- <td><?php //echo $row['created_at']; ?></td> -->
+                            <td><?php echo date("d-m-Y H:i:s a", strtotime($row['created_at'])) ?? " - "; ?></td>
                         </tr>
                         <?php } ?>
                         <?php } ?>

app/Views/ticket_list.php

@@ -35,6 +35,10 @@ table.dataTable tbody td {
     white-space: nowrap !important;
 }
 
+#scroll-horizontal-datatable tbody tr:hover {
+    background-color: #e0e0e0;
+}
+
 
 </style>
 
@@ -57,6 +61,7 @@ table.dataTable tbody td {
                             <th>Policy Type</th>
                             <th>Claim number</th>
                             <th>TPA ID</th>
+                            <th>Emp ID</th>
                             <th>Emp name</th>
                             <th>Insured Name</th>
                             <th>Corporate name</th>
@@ -66,7 +71,7 @@ table.dataTable tbody td {
                     <tbody>
                         <?php if (isset($ticket_data)) { ?>
                             <?php foreach($ticket_data as $index => $row){ ?>
-                                    <tr onclick="viewTicket(<?php echo $row['id']; ?>)">
+                                    <tr onclick="viewTicket(<?php echo $row['id']; ?>)" style="cursor: pointer;">
                                         
                                     <td data-toggle="tooltip" data-placement="top" 
                                     
@@ -109,7 +114,8 @@ table.dataTable tbody td {
 
                                     <td><?php echo str_replace("Claim-", "", $ticket_type[$row['ticket_type_id']] ?? ""); ?></td>
                                     <td><?php echo $row['claim_no']; ?></td>
-                                    <td><?php echo $row['tpa_id']; ?></td>
+                                    <td><?php echo $row['tpa_no']; ?></td>
+                                    <td><?php echo $row['emp_code']; ?></td>
                                     <td><?php echo $row['emp_name']; ?></td>
                                     <td><?php echo $row['insured_name']; ?></td>
                                     <td><?php echo $row['short_name']; ?></td>
@@ -184,8 +190,12 @@ $(document).ready(function() {
 
 function viewTicket(ticket_id){
 
+    $('.loader').fadeIn();
+    $('.loader-mask').fadeIn();
+
     let url = '<?= base_url('ticket/view/'); ?>' + ticket_id
     window.location.href = url
+
 }
 
 </script>