FEAT_THZ_REMINDER_MAIL

app/Config/Routes.php

@@ -529,6 +529,7 @@ $routes->cli('cli/insurerRFQRemainder', 'LeadsController::remainderForQcr');
 $routes->cli('cli/sendMailWithAutoQuery','TicketController::sendMailWithAutoQuery');
 $routes->cli('cli/ClaimStatusUpdate','MediAssistApiController::ClaimStatusUpdate');
 $routes->cli('cli/syncTpaClaimToNhance','MediAssistApiController::syncTpaClaimToNhance');
+$routes->cli('cli/thzReminderCrone','ThzController::getOpenTicketsOlderThan24HoursAndAssignNextLevel');
 
 
 
@@ -821,6 +822,7 @@ $routes->group('test', function($routes) {
     $routes->get('membervalidation', 'TestingController::membervalidation');
     $routes->get('generateExcel', 'TestingController::generateExcel');
     $routes->get('logo_renaming','TestingController::logo_renaming');
+    $routes->get('thzReminderCrone','ThzController::getOpenTicketsOlderThan24HoursAndAssignNextLevel');
    // $routes->get('createDefaultMailTempalteInDB','TestingController::createDefaultMailTempalteInCrossDB');
    // $routes->get('createDefaultMailTempalteInSameDB','TestingController::createDefaultMailTempalteInSameDB');
 });

app/Controllers/ThzController.php

@@ -5,6 +5,8 @@ namespace App\Controllers;
 use App\Controllers\BaseController;
 use App\Helpers\MailHelper;
 use CodeIgniter\HTTP\ResponseInterface;
+use CodeIgniter\API\ResponseTrait;
+
 
 use App\Models\ThzMasterModel;
 use App\Models\ThzMasterNotesModel;
@@ -20,6 +22,7 @@ use App\Models\ClientRMModel;
 
 class ThzController extends BaseController
 {
+    use ResponseTrait;
 
     protected $thzMasterModel;
     protected $thzMasterNotesModel;
@@ -685,6 +688,151 @@ class ThzController extends BaseController
         return null;
     }
 
+    private function getRmsIdUsingClientId($client_id)
+    {
+        if(!empty($client_id)){
+
+            $acm_data = $this->cientRmModel
+                        ->select('client_rm.*, user_profiles.email')
+                        ->join('user_profiles', 'client_rm.user_id = user_profiles.id')
+                        ->where('client_rm.is_active', 1)
+                        ->where('client_rm.client_id', $client_id)
+                        ->orderBy('id', 'asc')
+                        ->findAll();
+
+            if($acm_data){
+                return $acm_data;
+            }
+
+            $this->myLogger->logme('error', 'Account Manager data not found');
+            return [];
+
+        }
+
+        $this->myLogger->logme('error', 'client id is null');
+        return null;
+    }
+
+    public function getOpenTicketsOlderThan24HoursAndAssignNextLevel()
+    {   
+
+        $current_day = date('D'); // Sun, Mon, Tue...
+
+        $nl = (php_sapi_name() === 'cli') ? PHP_EOL : '<br>';
+
+        echo $current_day . $nl;
+
+        if ($this->request) {
+            echo "REQUEST" . $nl;
+        } else {
+            echo "CLI" . $nl;
+        }
+
+        if ($current_day === 'Sun') {
+
+            if($this->request){
+                return $this->respond(['message' => "Today is Sunday. Ticket reminder mail skipped"], 200);
+            }else{
+                $this->myLogger->logme('error', 'Today is Sunday. Ticket reminder mail skipped');
+                echo 'Today is Sunday. Ticket reminder mail skipped';
+                return;
+            }
+        }
+
+        $client_id = $this->request->getGet('client_id') ?? null;
+        $ticket_id = $this->request->getGet('ticket_id') ?? null;
+
+        // Fetch tickets older than 8 hours
+        $builder = $this->thzMasterModel
+            ->whereIn('status', ['Open', 'In Progress'])
+            // ->where('thz_id', 85)
+            ->where('created_at <= DATE_SUB(NOW(), INTERVAL 8 HOUR)', null, false);
+
+        // add condition only if client_id exists
+        if (!empty($client_id)) {
+            $builder->where('client_id', $client_id);
+        }
+
+        // add condition only if ticket_id exists
+        if (!empty($ticket_id)) {
+            $builder->where('thz_id', $ticket_id);
+        }
+
+        $result = $builder->findAll();
+
+
+        $subjectTemplate = 'Ticket Pending for More Than ((HOURS)) Hours – Action Required';
+        $messageTemplate = '<a href="((TICKET_URL))"> <strong> Ticket ID : ((TICKET_ID)) </strong> </a> has remained in the same status for ((HOURS)) hours. Please take the necessary action.';
+
+        $common = [
+            'module'    => 'THZ',
+            'mail_type' => 'Thz_Reminder_mail'
+        ];
+
+        $mail_send_count = 0;
+
+        if(!empty($result)){
+            foreach ($result as $value) {
+
+                // Calculate hours difference
+                $createdAt = new \DateTime($value['created_at']);
+                $now       = new \DateTime();
+                $hours     = floor(($now->getTimestamp() - $createdAt->getTimestamp()) / 3600);
+                $ticket_url = base_url('ticketConversationList?return_type=web&thz_id=' . $value['thz_id']);
+
+                // Replace placeholders
+                $subject = str_replace('((HOURS))', $hours, $subjectTemplate);
+
+                $message = str_replace(
+                    ['((TICKET_ID))', '((HOURS))', '((TICKET_URL))'],
+                    [$value['thz_id'], $hours, $ticket_url],
+                    $messageTemplate
+                );
+
+
+                $client_id = $value['client_id'];
+                $level_of_user_data = $this->getRmsIdUsingClientId($client_id);
+
+                if(!empty($level_of_user_data)){
+                    foreach ($level_of_user_data as $user) {
+
+                        $res = MailHelper::send_email([
+                            'mail'    => $user['email'],
+                            'subject' => $subject,
+                            'message' => $message,
+                            'common'  => $common
+                        ]);
+
+                        $mail_send_count++;
+
+                        $this->myLogger->logme(
+                            'error',
+                            'THZ Reminder Mail Sent | Ticket ID: ' . $value['thz_id'] . ' | Client ID : ' . $client_id . ' | Response: ' . json_encode($res)
+                        );
+                    }
+                }else{
+                    $this->myLogger->logme('error', 'CLIENT ID : ' . $client_id . "has no RM's found skipped...." );
+                }
+            }
+        }else{
+             if($this->request){
+                return $this->respond(['message' => "No ticket Pending for More Than 8 hrs"], 200);
+            }else{
+                $this->myLogger->logme('error', 'No ticket Pending for More Than 8 hrs');
+                echo 'No ticket Pending for More Than 8 hrs';
+                return;
+            }
+        }
+
+        if($this->request){
+            return $this->respond(['mail_send_count' => $mail_send_count], 200);
+        }else{
+            print_r(['mail_send_count' => $mail_send_count]);
+            return;
+        }
+    }
+
+
 
 
 }