FIX_ISSUE

app/Controllers/TicketController.php

@@ -3180,11 +3180,12 @@ class TicketController extends BaseController
                 ],
                 'url.*' => [
                     'label'  => 'URL',
-                    'rules'  => 'required',
+                    'rules'  => 'if_exist|required|regex_match[/^(https?:\/\/)?([\da-z\.-]+)\.([a-z\.]{2,6})([\/\w \.-]*)*\/?$/]',
                     'errors' => [
-                        'required'    => 'URL is required',
+                        'required'    => 'URL is required.',
+                        'regex_match' => 'The URL format is invalid. Example: www.google.com or https://google.com'
                     ]
-                ]
+                ],
             ];
 
         if (!$this->validate($rules)) {