diff --git a/app/Controllers/Chatbot/BotService.php b/app/Controllers/Chatbot/BotService.php
deleted file mode 100644
index ee3b57ad..00000000
--- a/app/Controllers/Chatbot/BotService.php
+++ /dev/null
@@ -1,110 +0,0 @@
-<?php
-
-namespace App\Controllers\Chatbot;
-
-use BotMan\BotMan\BotMan;
-
-class BotService
-{
-    public static function sendMainOptions(BotMan $bot)
-    {
-        $bot->reply('Welcome! Please choose an option:', [
-            'reply_markup' => json_encode([
-                'keyboard' => [
-                    ['Card Download'],
-                    ['Network Hospital'],
-                    ['Reimbursement Claim Process'],
-                    ['Reimbursement Claim Status'],
-                    ['New Policy'],
-                    ['Renew Policy']
-                ],
-                'resize_keyboard' => true,
-                'one_time_keyboard' => true
-            ])
-        ]);
-    }
-
-    public static function handleCardDownload(BotMan $bot)
-    {
-        $bot->reply('Please choose an option:', [
-            'reply_markup' => json_encode([
-                'keyboard' => [
-                    ['Download Card'],
-                    ['Go Back']
-                ],
-                'resize_keyboard' => true,
-                'one_time_keyboard' => true
-            ])
-        ]);
-    }
-
-    public static function handleNetworkHospital(BotMan $bot)
-    {
-        $bot->reply('Please choose an option:', [
-            'reply_markup' => json_encode([
-                'keyboard' => [
-                    ['Find Hospital'],
-                    ['Go Back']
-                ],
-                'resize_keyboard' => true,
-                'one_time_keyboard' => true
-            ])
-        ]);
-    }
-
-    public static function handleReimbursementClaimProcess(BotMan $bot)
-    {
-        $bot->reply('Please choose an option:', [
-            'reply_markup' => json_encode([
-                'keyboard' => [
-                    ['Submit Claim'],
-                    ['Go Back']
-                ],
-                'resize_keyboard' => true,
-                'one_time_keyboard' => true
-            ])
-        ]);
-    }
-
-    public static function handleReimbursementClaimStatus(BotMan $bot)
-    {
-        $bot->reply('Please choose an option:', [
-            'reply_markup' => json_encode([
-                'keyboard' => [
-                    ['Check Status'],
-                    ['Go Back']
-                ],
-                'resize_keyboard' => true,
-                'one_time_keyboard' => true
-            ])
-        ]);
-    }
-
-    public static function handleNewPolicy(BotMan $bot)
-    {
-        $bot->reply('Please choose an option:', [
-            'reply_markup' => json_encode([
-                'keyboard' => [
-                    ['Get Quote'],
-                    ['Go Back']
-                ],
-                'resize_keyboard' => true,
-                'one_time_keyboard' => true
-            ])
-        ]);
-    }
-
-    public static function handleRenewPolicy(BotMan $bot)
-    {
-        $bot->reply('Please choose an option:', [
-            'reply_markup' => json_encode([
-                'keyboard' => [
-                    ['Renew Now'],
-                    ['Go Back']
-                ],
-                'resize_keyboard' => true,
-                'one_time_keyboard' => true
-            ])
-        ]);
-    }
-}
\ No newline at end of file
diff --git a/app/Controllers/Chatbot/ClaimHandler.php b/app/Controllers/Chatbot/ClaimHandler.php
deleted file mode 100644
index b1839734..00000000
--- a/app/Controllers/Chatbot/ClaimHandler.php
+++ /dev/null
@@ -1,34 +0,0 @@
-<?php
-
-namespace App\Controllers\Chatbot;
-
-use BotMan\BotMan\BotMan;
-use BotMan\BotMan\Messages\Outgoing\Actions\ButtonTemplate;
-use BotMan\BotMan\Messages\Outgoing\Actions\ElementButton;
-
-class ClaimHandler
-{
-    public static function handle(BotMan $bot, $option)
-    {
-        $responses = [
-            'reimbursement_claim_process' => "Reimbursement Claim Process: Here is a dummy response.",
-            'reimbursement_claim_status' => "Reimbursement Claim Status: Here is a dummy response."
-        ];
-
-        if (isset($responses[$option])) {
-            $bot->reply($responses[$option]);
-        } else {
-            $bot->reply("Unknown claim option.");
-        }
-
-        // Send Back Button
-        self::sendBackButton($bot);
-    }
-
-    private static function sendBackButton(BotMan $bot)
-    {
-        $bot->reply(ButtonTemplate::create("Would you like to return?")
-            ->addButton(ElementButton::create("Go Back")->type('postback')->payload("main_menu"))
-        );
-    }
-}
diff --git a/app/Controllers/Chatbot/LoginToContiueConversation.php b/app/Controllers/Chatbot/LoginToContiueConversation.php
new file mode 100644
index 00000000..74a28a6c
--- /dev/null
+++ b/app/Controllers/Chatbot/LoginToContiueConversation.php
@@ -0,0 +1,26 @@
+<?php
+
+namespace App\Controllers\Chatbot;
+
+use App\Helpers\ChatbotHelper;
+use BotMan\BotMan\Messages\Conversations\Conversation;
+use BotMan\BotMan\Messages\Outgoing\Question;
+use BotMan\BotMan\Messages\Outgoing\Actions\Button;
+use BotMan\Drivers\Web\WebDriver;
+
+class LoginToContiueConversation extends Conversation
+{
+
+    public function run()
+    {
+        $this->bot->userStorage()->delete();
+        $this->bot->types(); // Typing indicator for the first message
+        sleep(0.5); // Delay
+        $this->showLoginMessage();
+    }
+
+    protected function showLoginMessage()
+    {
+        $this->say("Kindly Login to use the chatbot");
+    }
+}
diff --git a/app/Controllers/Chatbot/PolicyHandler.php b/app/Controllers/Chatbot/PolicyHandler.php
deleted file mode 100644
index 9491ef9d..00000000
--- a/app/Controllers/Chatbot/PolicyHandler.php
+++ /dev/null
@@ -1,36 +0,0 @@
-<?php
-
-namespace App\Controllers\Chatbot;
-
-use BotMan\BotMan\BotMan;
-use BotMan\BotMan\Messages\Outgoing\Actions\ButtonTemplate;
-use BotMan\BotMan\Messages\Outgoing\Actions\ElementButton;
-
-class PolicyHandler
-{
-    public static function handle(BotMan $bot, $option)
-    {
-        $responses = [
-            'ecard_download' => "Ecard Download: Here is a dummy response.",
-            'network_hospital' => "Network Hospital: Here is a dummy response.",
-            'new_policy' => "New Policy: Here is a dummy response.",
-            'renew_policy' => "Renew Policy: Here is a dummy response."
-        ];
-
-        if (isset($responses[$option])) {
-            $bot->reply($responses[$option]);
-        } else {
-            $bot->reply("Unknown policy option.");
-        }
-
-        // Send Back Button
-        self::sendBackButton($bot);
-    }
-
-    private static function sendBackButton(BotMan $bot)
-    {
-        $bot->reply(ButtonTemplate::create("Would you like to return?")
-            ->addButton(ElementButton::create("Go Back")->type('postback')->payload("main_menu"))
-        );
-    }
-}
diff --git a/app/Controllers/Chatbot/TypingMiddleware.php b/app/Controllers/Chatbot/TypingMiddleware.php
deleted file mode 100644
index 047d246b..00000000
--- a/app/Controllers/Chatbot/TypingMiddleware.php
+++ /dev/null
@@ -1,27 +0,0 @@
-<?php
-
-namespace App\Controllers\Chatbot;
-
-use BotMan\BotMan\BotMan;
-
-class TypingMiddleware
-{
-    /**
-     * Handle the middleware logic.
-     *
-     * @param BotMan $bot
-     * @param callable $next
-     * @return mixed
-     */
-    public function handle($bot, $next)
-    {
-        $this->myLogger = \Config\Services::mylogger();
-        $this->myLogger->logme('error', 'MIDDLEWARE');
-
-        // Simulate typing indicator
-        $bot->types();
-        sleep(0.1); // Cap delay at 5 seconds (convert to microseconds)
-        // Proceed to the next middleware or response
-        return $next($bot);
-    }
-}
diff --git a/app/Controllers/ChatbotControllerNew.php b/app/Controllers/ChatbotControllerNew.php
index b68a9581..610f2bda 100644
--- a/app/Controllers/ChatbotControllerNew.php
+++ b/app/Controllers/ChatbotControllerNew.php
@@ -2,6 +2,7 @@
 
 namespace App\Controllers;
 
+use App\Controllers\Chatbot\LoginToContiueConversation;
 use BotMan\BotMan\BotMan;
 use BotMan\BotMan\BotManFactory;
 use BotMan\BotMan\Drivers\DriverManager;
@@ -19,6 +20,7 @@ class ChatbotControllerNew extends BaseController
     protected $myLogger;
     protected $session;
     protected $botman;
+    protected $isMemberLoggedIn;
 
     public function __construct()
     {
@@ -90,6 +92,12 @@ class ChatbotControllerNew extends BaseController
             // $this->myLogger->logme('error', ('TEST' . $id));
             $this->session->set('CHATBOT_RANDOM_USER_ID', $id);
         }
+
+        $this->isMemberLoggedIn = false;
+        $chat_session_info = get_chatbot_session_info();
+        if (!empty($chat_session_info['emp_id']) && !empty($chat_session_info['emp_code'] )){
+            $this->isMemberLoggedIn = true;
+        }
     
         $this->botman->hears('.*', function ($bot) {
 
@@ -98,8 +106,13 @@ class ChatbotControllerNew extends BaseController
         });
         // Start the Main Menu when user says "hi" or "start"
         $this->botman->hears('start|hi|hello', function (BotMan $bot) {
-            $bot->reply('Hi how can i assist?');
-            $bot->startConversation(new MainMenuConversation());
+            if ($this->isMemberLoggedIn){
+                $bot->reply('Hi how can i assist?');
+                $bot->startConversation(new MainMenuConversation());
+            }else {
+                $bot->startConversation(new LoginToContiueConversation());
+            }
+            
         });
 
         
diff --git a/app/Views/chatbot.php b/app/Views/chatbot.php
index 14a5f652..94373196 100644
--- a/app/Views/chatbot.php
+++ b/app/Views/chatbot.php
@@ -63,7 +63,7 @@
             if (window.botmanWidget) {
                 botmanChatWidget.open();
                 setTimeout(function(){
-                    botmanChatWidget.sayAsBot('Hi '+ emp_name +',This is ILA your Insurance Assistant, plz choose the following options')
+                    botmanChatWidget.sayAsBot('Hi '+ (typeof emp_name !== "undefined" && emp_name !== null && emp_name !== "" ? emp_name : "Guest User")  +',This is ILA your Insurance Assistant, plz choose the following options')
                     botmanChatWidget.whisper('Hi');
                 },3000);