FIX_CLAIM_CONVERSATION_TEXT_REMOVE_HTML_TAGS

app/Controllers/TicketController.php

@@ -26,6 +26,7 @@ use App\Models\VehicleModel;
 use App\Models\PartnerPolicyModel;
 
 use DOMDocument;
+use DOMXPath;
 use Psr\Log\LoggerInterface;
 use Kint\Kint;
 
@@ -1313,7 +1314,7 @@ class TicketController extends BaseController
         }
     }
 
-    public function convertHtmlToText($html)
+    public function convertHtmlToTextOld($html)
     {   
         if(!empty($html)){
             $dom = new DOMDocument();
@@ -1324,6 +1325,36 @@ class TicketController extends BaseController
         }
     }
 
+    public function convertHtmlToText($html)
+    {
+        if (empty($html)) {
+            return '';
+        }
+
+        // Remove BOM / strange characters
+        $html = preg_replace('/[\x00-\x1F\x80-\xFF]/', ' ', $html);
+
+        // Load HTML safely
+        $dom = new DOMDocument();
+        libxml_use_internal_errors(true);
+        $dom->loadHTML(mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8'));
+
+        // Remove style and script tags
+        $xpath = new DOMXPath($dom);
+        foreach ($xpath->query('//style|//script') as $node) {
+            $node->parentNode->removeChild($node);
+        }
+
+        // Extract clean text
+        $text = $dom->textContent;
+
+        // Clean extra spaces
+        $text = preg_replace('/\s+/', ' ', $text);
+
+        return trim($text);
+    }
+
+
     public function removeTicket()
     {
         $ticket_id = $this->request->getGet('ticket_id');