From fd0d4064674668a5e7965ae2ba193471b2152ec5 Mon Sep 17 00:00:00 2001
From: "venkatesh.r" <venkatesh.r@venbainfotech.com>
Date: Sat, 20 Sep 2025 19:08:57 +0530
Subject: [PATCH 1/6] CHANGE_BDS

---
 app/Views/policy_transaction_inception_form.php | 14 ++++++++++++--
 1 file changed, 12 insertions(+), 2 deletions(-)

diff --git a/app/Views/policy_transaction_inception_form.php b/app/Views/policy_transaction_inception_form.php
index c505a1e4..a2867ce6 100644
--- a/app/Views/policy_transaction_inception_form.php
+++ b/app/Views/policy_transaction_inception_form.php
@@ -2336,8 +2336,13 @@
         // console.log('variance', variance);
 
         // $('#variance_' + input).val(!isNaN(variance) && isFinite(variance) ? variance.toFixed(2) : '0.00');
+        let policy_type_id = $('#policy_type_id').val();
 
-        checkCDAmountForBasePremium(input);
+        if(policy_type_id > 7){
+            checkCDAmountForBasePremium(input);
+        }else{
+            console.log("First Skip the Ajax Call these are group policies");
+        }
         setCoPremiums(input);
 
         console.log('############################## END AMOUNT CALCULATION ############################################')
@@ -4833,6 +4838,9 @@
 
         console.log('#################################### Check CD Amount For Base Premium ####################################');
 
+        let policy_type_id = $('#policy_type_id').val();
+        console.log("policy_type_id ", policy_type_id);
+
         console.log(input)
         let client_type = $('#client_type').val();
         console.log('client type', client_type);
@@ -4845,7 +4853,7 @@
 
         // return;
 
-        if(client_type == 1){
+        if(client_type == 1 && policy_type_id > 7){
 
             let current_total_amt = $('#base_cd_amount').val() ?? 0;
             console.log('current_total_amt', current_total_amt);
@@ -4930,6 +4938,8 @@
                 toastr.error('An error occurred while checking the CD amount.', 'ERROR');
             });
 
+        }else{
+            console.log("Skip the Ajax Call these are group policies");
         }
 
         console.log('#################################### END Check CD Amount For Base Premium ####################################');

From e291e81f3340f2baca72861ee9316b3410fb9073 Mon Sep 17 00:00:00 2001
From: "venkatesh.r" <venkatesh.r@venbainfotech.com>
Date: Mon, 22 Sep 2025 09:57:21 +0530
Subject: [PATCH 2/6] CHANGE_BDS

---
 .../PolicyTransactionController.php           | 15 ++---
 .../policy_transaction_endorsement_form.php   | 61 +++++++++++++------
 2 files changed, 50 insertions(+), 26 deletions(-)

diff --git a/app/Controllers/PolicyTransactionController.php b/app/Controllers/PolicyTransactionController.php
index 09274d01..8b2a80bb 100644
--- a/app/Controllers/PolicyTransactionController.php
+++ b/app/Controllers/PolicyTransactionController.php
@@ -1193,9 +1193,6 @@ class PolicyTransactionController extends BaseController
         //     $data['is_cd_reduce_from_bds'] = 1;
         // }
 
-        $data['is_cd_reduce_from_bds'] = ($data['policy_type_id'] > 7 && $data['client_type'] == 1) ? 1 : 0;
-
-
         if (empty($data['data_received_date'])) {
             $data['data_received_date'] = null;
         } else {
@@ -1255,6 +1252,8 @@ class PolicyTransactionController extends BaseController
             $client_branch_id = $issue_type['client_branch_id'];
         }
 
+        $data['is_cd_reduce_from_bds'] = (isset($issue_type['policy_type_id']) && $issue_type['policy_type_id'] > 7 && $data['client_type'] == 1) ? 1 : 0;
+
         // if($data['bro_payable_by'] == ""){
         //     $data['bro_payable_by'] = $issue_type['bro_payable_by'];
         // }
@@ -1324,13 +1323,16 @@ class PolicyTransactionController extends BaseController
     }
 
     private function updateEndorsementTransaction($id, $data)
-    {
+    {   
+        $old_endorse_data =  $this->policyTransactionModel->where('id', $id)->where('is_active', 1)->first();
         $update = $this->policyTransactionModel->where('id', $id)->set($data)->update();
 
         if ($update) {
 
             $this->insertTransactionStatus($id, $data, 1);
-            $this->handleCompletedStatus($data, $id);
+            if($old_endorse_data['status'] != "completed"){
+                $this->handleCompletedStatus($data, $id);
+            }
             $this->insertOrUpdateCoShareDetails($data, $id);
 
 
@@ -1344,11 +1346,10 @@ class PolicyTransactionController extends BaseController
     {
         if ($data['client_type'] == 1 && $data['status'] == 'completed' && $data['is_cd_reduce_from_bds'] == 1) {
 
-            $tolamt = $data['total'][0] ?? 0;
+            $tolamt = (int) $data['total'][0] ?? 0;
 
             $description = 'The following amount of Rs. ' . round($tolamt, 2) . '/- has been' .
                 ($data['action_type'] == 'deletion' ? ' Credit ' : ' Debit ') . 'from the policy transaction (BDS)';
-
             $cd_tranction_data = [
                 'amount' => $tolamt,
                 'sub_type_id' => $data['action_type'] == 'deletion' ? 3 : 4,
diff --git a/app/Views/policy_transaction_endorsement_form.php b/app/Views/policy_transaction_endorsement_form.php
index bb1b877d..b15d5cc0 100644
--- a/app/Views/policy_transaction_endorsement_form.php
+++ b/app/Views/policy_transaction_endorsement_form.php
@@ -363,11 +363,11 @@
                                                                                         <td>Is Leader?</td>
                                                                                     </tr>
 
-                                                                                    <tr id="table_tr_33">
+                                                                                    <tr id="table_tr_34">
                                                                                         <td>CD Acc No</td>
                                                                                     </tr>
 
-                                                                                    <tr id="table_tr_34">
+                                                                                    <tr id="table_tr_37">
                                                                                         <td>CD Amount</td>
                                                                                     </tr>
                                                                                     
@@ -602,20 +602,32 @@ $(document).ready(function(){
         var end_date = $(this).find('option:selected').attr('data-ed');
         var policy_type_id = $(this).find('option:selected').attr('data-ptid');
 
-        if(policy_type_id == 1 || policy_type_id == 2 || policy_type_id == 3 || policy_type_id == 4 || policy_type_id == 5 || policy_type_id == 6 || policy_type_id == 7){
-            $('#is_cd_reduce_from_bds').prop('disabled',true).prop('checked', false)
-        }else{
-            $('#is_cd_reduce_from_bds').prop('disabled',false)
-        }
+        // if(policy_type_id == 1 || policy_type_id == 2 || policy_type_id == 3 || policy_type_id == 4 || policy_type_id == 5 || policy_type_id == 6 || policy_type_id == 7){
+        //     $('#is_cd_reduce_from_bds').prop('disabled',true).prop('checked', false)
+        // }else{
+        //     $('#is_cd_reduce_from_bds').prop('disabled',false)
+        // }
 
         if( policy_type_id > 7 ){
             $('#tpa_endorse_div').hide();
-            $('#no_of_insured_endorse_div').hide();
-            $('#no_of_dependents_endorse_div').hide();
+            $('#table_tr_34').show();
+            $('#table_tr_37').show();
         }else{
             $('#tpa_endorse_div').show();
+            $('#table_tr_34').hide();
+            $('#table_tr_37').hide();
+        }
+
+
+        if(policy_type_id == 2 || policy_type_id == 3 || policy_type_id == 4 || policy_type_id == 5){
             $('#no_of_insured_endorse_div').show();
             $('#no_of_dependents_endorse_div').show();
+        }else if(policy_type_id == 1 || policy_type_id == 6 || policy_type_id == 7) {
+            $('#no_of_insured_endorse_div').show();
+            $('#no_of_dependents_endorse_div').hide();
+        }else{
+            $('#no_of_insured_endorse_div').hide();
+            $('#no_of_dependents_endorse_div').hide();
         }
 
 
@@ -822,8 +834,13 @@ $('#client_type').on('change', function() {
 
     if (selectedClientType == 2) {
         $('.branchdiv').hide(); 
+        $('#table_tr_34').hide(); 
+        $('#table_tr_37').hide(); 
     } else {
         $('.branchdiv').show(); 
+        $('#table_tr_34').show(); 
+        $('#table_tr_37').show(); 
+
     }
 
     console.log('selectedClientType', selectedClientType);
@@ -850,8 +867,14 @@ $('#client_type').on('change', function() {
 
     }
 
+    $('#client_policy_id').empty().append($('<option>', {
+        value: '',
+        text: 'Select Policy'
+    }))
+
     // Initialize or refresh Select2 for both dropdowns
     $('#client_id').select2();
+    $('#client_policy_id').select2();
 });
 
 $('#endorsement_no').on('change', function(){
@@ -968,11 +991,11 @@ function getPolicyTransactionDataForEndorsementEdit(input){
                     $('#policy_with_corr').prop('checked', false);
                 }
 
-                if (res.data.is_cd_reduce_from_bds == 1) {
-                    $('#is_cd_reduce_from_bds').prop('checked', true).prop('checked', false);
-                } else {
-                    $('#is_cd_reduce_from_bds').prop('checked', false);
-                }
+                // if (res.data.is_cd_reduce_from_bds == 1) {
+                //     $('#is_cd_reduce_from_bds').prop('checked', true).prop('checked', false);
+                // } else {
+                //     $('#is_cd_reduce_from_bds').prop('checked', false);
+                // }
 
                 if (res.data.action_type == 'policy_instalment') {
                     $('.install_due_date_div').show()
@@ -990,11 +1013,11 @@ function getPolicyTransactionDataForEndorsementEdit(input){
                     addInsurerColumn();
                 }
 
-                if(res.data.policy_type_id == 1 || res.data.policy_type_id == 2 || res.data.policy_type_id == 3 || res.data.policy_type_id == 4 || res.data.policy_type_id == 5 || res.data.policy_type_id == 6 || res.data.policy_type_id == 7){
-                    $('#is_cd_reduce_from_bds').prop('disabled',true).prop('checked', false);
-                }else{
-                    $('#is_cd_reduce_from_bds').prop('disabled',false);
-                }
+                // if(res.data.policy_type_id == 1 || res.data.policy_type_id == 2 || res.data.policy_type_id == 3 || res.data.policy_type_id == 4 || res.data.policy_type_id == 5 || res.data.policy_type_id == 6 || res.data.policy_type_id == 7){
+                //     $('#is_cd_reduce_from_bds').prop('disabled',true).prop('checked', false);
+                // }else{
+                //     $('#is_cd_reduce_from_bds').prop('disabled',false);
+                // }
 
 
             }else{

From 4f01632f5c2c704ab9afc773db200a9e79f85ca1 Mon Sep 17 00:00:00 2001
From: "venkatesh.r" <venkatesh.r@venbainfotech.com>
Date: Mon, 22 Sep 2025 17:09:35 +0530
Subject: [PATCH 3/6] FIX_RACK_RATE_TAB_ISSUE

---
 app/Controllers/ClientController.php | 2 +-
 app/Views/policy_grid.php            | 5 +++++
 2 files changed, 6 insertions(+), 1 deletion(-)

diff --git a/app/Controllers/ClientController.php b/app/Controllers/ClientController.php
index 74daba0b..164bee10 100755
--- a/app/Controllers/ClientController.php
+++ b/app/Controllers/ClientController.php
@@ -1538,7 +1538,7 @@ class ClientController extends AdminController
 
     
 
-    
+    // Save Rack Rate function
     public function createClientPolicyPremium()
     {
 
diff --git a/app/Views/policy_grid.php b/app/Views/policy_grid.php
index 9f4e8436..a0dcfa7b 100755
--- a/app/Views/policy_grid.php
+++ b/app/Views/policy_grid.php
@@ -3464,6 +3464,11 @@ function appendNewTab(tabNameData = null, data = null)
         }
       }
 
+      $('.nav-link').click(function(){ 
+        $('.nav-link').removeClass('active-tab');
+        $(this).addClass('active-tab');
+      });
+
 }
 
 function appendGridData(data, policy_grid_id_value = null, unique_id = null)

From 2e4b78fa6b9b081a2fce36c0697b3d6288c1404c Mon Sep 17 00:00:00 2001
From: "venkatesh.r" <venkatesh.r@venbainfotech.com>
Date: Mon, 22 Sep 2025 18:48:21 +0530
Subject: [PATCH 4/6] CHANGE_PUT_LOG_IN_THZ_CONTROLLER

---
 app/Controllers/ThzController.php     | 1467 +++++++++++++------------
 app/Controllers/ThzController_old.php |  723 ++++++++++++
 2 files changed, 1467 insertions(+), 723 deletions(-)
 create mode 100644 app/Controllers/ThzController_old.php

diff --git a/app/Controllers/ThzController.php b/app/Controllers/ThzController.php
index 0dea90c1..79924a5c 100644
--- a/app/Controllers/ThzController.php
+++ b/app/Controllers/ThzController.php
@@ -1,723 +1,744 @@
-<?php
-
-namespace App\Controllers;
-
-use App\Controllers\BaseController;
-use App\Helpers\MailHelper;
-use CodeIgniter\HTTP\ResponseInterface;
-
-use App\Models\ThzMasterModel;
-use App\Models\ThzMasterNotesModel;
-use App\Models\ThzTypeModel;
-use App\Models\ThzHistoryModel;
-use App\ControllerCleaners\ThzControllerCleaner;
-use App\Models\UserModel;
-use App\Models\ClientPolicyModel;
-use App\Models\ClientModel;
-use App\Models\TicketMailTemplateModel;
-use App\Models\ClientRMModel;
-
-
-class ThzController extends BaseController
-{
-
-    protected $thzMasterModel;
-    protected $thzMasterNotesModel;
-    protected $thzTypeModel;
-    protected $thzHistoryModel;
-    protected $thzControllerCleaner;
-
-    protected $userModel;
-    protected $clientPolicyModel;
-    protected $clientModel;
-
-    protected $ticketMailTemplateModel;
-
-    protected $cientRmModel;
-    protected $myLogger;
-
-    public function __construct()
-    {
-        $this->thzMasterModel           = new ThzMasterModel();
-        $this->thzMasterNotesModel      = new ThzMasterNotesModel();
-        $this->thzTypeModel             = new thzTypeModel();
-        $this->thzHistoryModel          = new ThzHistoryModel();
-        $this->thzControllerCleaner     = new ThzControllerCleaner();
-        $this->userModel                = new UserModel();
-        $this->clientPolicyModel        = new ClientPolicyModel();
-        $this->clientModel              = new ClientModel();
-        $this->cientRmModel             = new ClientRMModel();
-        $this->ticketMailTemplateModel  = new TicketMailTemplateModel();
-        $this->myLogger                 = \Config\Services::mylogger();
-    }
-
-    public function index()
-    {
-        //
-    }
-
-    public function ticketSave()
-    {
-        try {
-            $data = $this->request->getPost();
-            $references   = "";
-            if (!empty($data['thz_id'])) {
-
-                $text   = "update";
-                // here insert history Status. 
-                $old = $this->thzMasterModel->where('thz_id', $data['thz_id'])->get()->getRowArray();
-                $result = $this->updateTicket($data);
-
-                if ($old && isset($data['status'])) {
-
-                    if ($old['status'] != $data['status']) {
-                        $history = [
-                            'thz_id'       => $data['thz_id'],
-                            'field_name'   => 'status',
-                            'display_name' => 'Status',
-                            'old_value'    => $old['status'],
-                            'new_value'    => $data['status'],
-                            'is_active'    => 1
-                        ];
-
-                        if (!empty(get_session_userid())) {
-                            $history['created_by'] = get_session_userid();
-                        }
-
-                        $hist_id = $this->thzHistoryModel->insert($history);
-                        $references   = $old['status'] . " - " . $data['status'] . " - " . $hist_id;
-                    } else {
-                        $references   = $old['status'] . " - " . $data['status'];
-                    }
-                } else {
-                    $references   = "No Details";
-                }
-
-                $updateID = $data['thz_id'];
-            } else {
-
-                $text   = "create";
-                $insertID = $this->insertTicket($data);
-                $result = true;
-                $references   = "";
-            }
-
-            $id = isset($insertID) && !empty($insertID) ? $insertID : $updateID;
-
-            $emailNotificationResult = $this->ticketSaveNotification($data, $insertOrUpdate = $text, $id);
-
-            return $this->response->setJSON([
-                'status' => $result ? 'success' : 'error',
-                'message' => $result ? "Ticket {$text}d successfully " : "Unable to {$text} ticket. Please try again.",
-                'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed..!!',
-                'ref' => $references
-            ])->setStatusCode($result ? 200 : 400);
-        } catch (\Throwable $e) {
-            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
-
-            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
-                || $e instanceof \mysqli_sql_exception
-                || $e instanceof \PDOException;
-
-            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
-
-            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
-
-            return $this->response->setJSON([
-                'status'  => 'error',
-                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
-                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
-            ])->setStatusCode($code);
-        }
-    }
-
-    public function ticketList()
-    {
-
-        try {
-            $returnType = strtolower($this->request->getGet('return_type') ?? 'api');
-
-
-            $data = $this->request->getGet();
-            if ($returnType === 'web' && in_array(get_role_id(), [2, 3, 4])) {
-                $data['assign_to'] = $data['assign_to'] ?? get_session_userid();
-            }
-
-            $tickets = $this->fetchTicketsBasedOnrole($data);
-
-
-            if ($returnType === 'api') {
-                if (empty($tickets)) {
-                    //  return $this->response->setJSON([ 'status'  => 'error','message' => 'No tickets found'])->setStatusCode(404);
-                    throw new \RuntimeException('No tickets found', 400);
-                }
-            } else {
-
-                $data['page_name'] = "Tickets";
-                $data['ticket_data'] = $tickets;
-                $data['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3', '4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu 
-                // 2,3,4 remain person varannum. 
-                $data['client_list'] = $this->clientModel->getCreatedByUserName();
-                $data['ticket_type'] = $this->thzTypeModel->where('is_active', 1)->findAll();
-
-                return $this->loadLayout('thz_list', $data);
-            }
-
-
-            return $this->response->setJSON([
-                'status' => 'success',
-                'data'   => $tickets,
-            ])->setStatusCode(200);
-        } catch (\Throwable $e) {
-            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
-
-            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
-                || $e instanceof \mysqli_sql_exception
-                || $e instanceof \PDOException;
-
-            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
-
-            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
-
-            return $this->response->setJSON([
-                'status'  => 'error',
-                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
-                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
-            ])->setStatusCode($code);
-        }
-    }
-
-    public function ticketConversationSave()
-    {
-
-        try {
-            $data = $this->request->getPost();
-
-            $data['notes_type'] = $data['notes_type'] ?? 'External';
-
-            $result = $this->thzMasterNotesModel->insert($data);
-
-            if (empty($result)) {
-                // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
-                throw new \RuntimeException('No tickets found', 404);
-            }
-
-            if ($data['notes_type'] == "External") {
-                $emailNotificationResult = $this->ticketConversationSaveNotification($data);
-            } else {
-                $emailNotificationResult = false;
-            }
-
-
-
-            return $this->response->setJSON([
-                'status' => $result ? 'success' : 'error',
-                'message' => $result ? "Ticket Notes created successfully" : "Unable to create ticket notes. Please try again.",
-                'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed Or No Need..!!'
-            ])->setStatusCode($result ? 200 : 400);
-        } catch (\Throwable $e) {
-            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
-
-            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
-                || $e instanceof \mysqli_sql_exception
-                || $e instanceof \PDOException;
-
-            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
-
-            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
-
-            return $this->response->setJSON([
-                'status'  => 'error',
-                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
-                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
-            ])->setStatusCode($code);
-        }
-    }
-
-    public function ticketAutoFetchDetails()
-    {
-        try {
-            $data = $this->request->getPost();
-
-            $client_id = $data['client_id'] ?? null;
-            $mobile    = $data['mobile'] ?? null;
-
-            if ($client_id && $mobile) {
-                $details = $this->thzMasterModel->ticketAutoFetchDetails($client_id, $mobile);
-
-                if (empty($details)) {
-                    throw new \RuntimeException('No Data found', 400);
-                }
-
-                $policyIds    = array_filter(array_column($details, 'policy_id'));
-                $clientPolicy = !empty($policyIds)
-                    ? $this->clientPolicyModel->whereIn('id', $policyIds)->where('is_active', 1)->get()->getResultArray()
-                    : [];
-
-                $result['client_details'] = $details;
-                $result['policy_details'] = $clientPolicy ?? [];
-            } else {
-                throw new \RuntimeException('Client and Mobile Not found', 400);
-            }
-
-            return $this->response->setJSON(['status' => 'success', 'data' => $result])->setStatusCode(200);
-        } catch (\Throwable $e) {
-            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
-
-            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
-                || $e instanceof \mysqli_sql_exception
-                || $e instanceof \PDOException;
-
-            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
-
-            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
-
-            return $this->response->setJSON([
-                'status'  => 'error',
-                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
-                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
-            ])->setStatusCode($code);
-        }
-    }
-
-    public function ticketConversationList()
-    {
-        $data       = $this->request->getGet();
-
-        $returnType = strtolower($this->request->getGet('return_type') ?? 'api');
-
-        $thz_id     = $data['thz_id'] ?? null;
-
-        $ticketType = $data['notes_type'] ?? 'External';
-
-        if ($thz_id) {
-            $result['master'] = $this->thzMasterModel
-                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
-                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
-                ->where('thz_master.thz_id', $thz_id)
-                ->findAll();
-
-            if (!empty($result['master'])) {
-                $notes = $this->thzMasterNotesModel->ticketConversationList($thz_id, $returnType);
-                $result['notes'] = !empty($notes) ? $notes : [];
-            } else {
-                // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(400);        
-                throw new \RuntimeException('No tickets found', 400);
-            }
-        } else {
-            // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
-            throw new \RuntimeException('No tickets found', 404);
-        }
-
-        if ($returnType === 'api') {
-            try {
-                return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(200);
-            } catch (\Throwable $e) {
-                $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
-
-                $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
-                    || $e instanceof \mysqli_sql_exception
-                    || $e instanceof \PDOException;
-
-                $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
-
-                $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
-
-                return $this->response->setJSON([
-                    'status'  => 'error',
-                    'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
-                    'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
-                ])->setStatusCode($code);
-            }
-        } else {
-
-            $assign_to = $result['master'][0]['assign_to'];
-            $mobile    = $result['master'][0]['mobile'];
-
-            $toGetPolicyId =  (!empty($result['master'][0]['policy_id']) && strtolower($result['master'][0]['policy_id']) !== 'null')
-                ? $result['master'][0]['policy_id']
-                : '';
-
-            $result['related_tickets'] = $this->thzMasterModel
-                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
-                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
-                ->where('thz_master.assign_to', $assign_to)
-                ->where('thz_master.mobile', $mobile)
-                ->where('thz_master.thz_id !=', $thz_id)
-                ->where('thz_master.status !=', 'Closed')
-                ->where('thz_master.status !=', 'Resolved')
-                ->findAll();
-
-            $result['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3', '4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu 
-            // 2,3,4 remain person varannum. 
-            $result['policy_terms'] = $toGetPolicyId ? $this->getPolicyTerms($toGetPolicyId) : '';
-
-            $result['ticket_type']  = $this->thzTypeModel->where('is_active', 1)->findAll();
-
-            return $this->loadLayout('thz_notes', $result);
-        }
-    }
-
-    public function ticketType()
-    {
-        $method = $this->request->getMethod(); // get, post
-        try {
-            if ($method === 'get') {
-                $types = $this->thzTypeModel->select('id,name,is_active')->where('is_active', 1)->findAll();
-                if (empty($types)) {
-                    return $this->response->setJSON(['status'  => 'error', 'message' => 'No ticket types found'])->setStatusCode(404);
-                }
-                return $this->response->setJSON(['status' => 'success', 'data'   => $types])->setStatusCode(200);
-            }
-
-            if ($method === 'post') {
-
-                $data = $this->request->getPost();
-                if (!empty($data['id'])) {
-                    $text   = "update";
-                    $result = $this->thzTypeModel->update($data['id'], $data);
-                    $updateID = $data['id'];
-                } else {
-                    $text   = "create";
-                    $insertID  = $this->thzTypeModel->insert($data);
-                    $result = true;
-                }
-
-                $id = isset($insertID) && !empty($insertID) ? $insertID : ($updateID ?? null);
-
-                return $this->response->setJSON([
-                    'status'  => $id ? 'success' : 'error',
-                    'message' => $id ? "Ticket Type {$text}d successfully" : "Unable to {$text} ticket type. Please try again.",
-                    'id'      => $id
-                ])->setStatusCode($id ? 200 : 400);
-            }
-            return $this->response->setJSON(['status'  => 'error', 'message' => 'Invalid request method'])->setStatusCode(405);
-        } catch (\Throwable $e) {
-            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
-
-            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
-                || $e instanceof \mysqli_sql_exception
-                || $e instanceof \PDOException;
-
-            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
-
-            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
-
-            return $this->response->setJSON([
-                'status'  => 'error',
-                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
-                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
-            ])->setStatusCode($code);
-        }
-    }
-
-    public function ticketHistoryList()
-    {
-        try {
-            $data = $this->request->getGet();
-            $thz_id = $data['thz_id'];
-            // $details = $this->thzHistoryModal->whereIn('thz_id', $thz_id)->where('is_active', 1)->get()->getResultArray();
-            $details = $this->thzHistoryModel->select('thz_history.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as created_name')
-                ->join('user_profiles', 'user_profiles.id = thz_history.created_by', 'left')
-                ->where('thz_history.thz_id', $thz_id)->where('thz_history.is_active', 1)
-                ->orderBy('thz_history.created_at', 'desc')
-                ->get()->getResultArray();
-
-
-
-            if (empty($details)) {
-                // return $this->response->setJSON([ 'status'  => 'error','message' => 'No History found'])->setStatusCode(404);
-                throw new \RuntimeException('No History found', 404);
-            }
-
-
-            return $this->response->setJSON(['status' => 'success', 'data'   => $details])->setStatusCode(200);
-        } catch (\Throwable $e) {
-            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
-
-            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
-                || $e instanceof \mysqli_sql_exception
-                || $e instanceof \PDOException;
-
-            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
-
-            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
-
-            return $this->response->setJSON([
-                'status'  => 'error',
-                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
-                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
-            ])->setStatusCode($code);
-        }
-    }
-
-
-    /**************************************************   PRIVATE FUNCTIONS  ********************************************************/
-
-
-    private function fetchTicketsBasedOnrole(array $data): array
-    {
-        // $id        = $data['thz_id']    ?? null;
-        $assign_to = $data['assign_to'] ?? null;
-        $mobile    = $data['mobile']    ?? null;
-
-        if (!empty($assign_to)) {
-            // Tickets assigned to a staff
-            return $this->thzMasterModel
-                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
-                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
-                ->where('thz_master.assign_to', $assign_to)
-                ->orderBy('thz_master.created_at', 'desc')
-                ->findAll();
-        }
-
-        // if (!empty($id) && !empty($mobile)) {
-        if (!empty($mobile)) {
-            // Specific ticket by ID and mobile
-            return $this->thzMasterModel
-                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
-                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
-                // ->where('thz_id', $id)
-                ->where('thz_master.mobile', $mobile)
-                ->orderBy('thz_master.created_at', 'desc')
-                ->findAll();
-        }
-
-        // All tickets (e.g., for managers)
-        return $this->thzMasterModel
-            ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
-            ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
-            ->orderBy('thz_master.created_at', 'desc')
-            ->findAll();
-    }
-
-
-
-    private function ticketSaveNotification($data, $insertOrUpdate, $id)
-    {
-
-        $user_email  = $data['email'] ?? null;
-
-        $assignee_id = $data['assign_to'] ?? null;
-
-        $assignee_email = $this->findAssigneeEmail($assignee_id);
-
-        $client_id     = $data['client_id'] ?? null;
-
-        $emailToNotified = [
-            'user_email' => $user_email,
-            'assignee_email' => $assignee_email
-        ];
-
-        $ticketId = $id;
-
-        $result = $this->ticketSaveEmailNotificationBasedOnRole($emailToNotified, $insertOrUpdate, $ticketId, $data, $client_id);
-
-        return $result;
-    }
-
-    private function ticketConversationSaveNotification($data)
-    {
-
-        $thz_id = $data['thz_id']; // thz is alias of ticket
-
-        $data['subject'] = $this->findSubject($data['thz_id']);
-
-        $assignee_id    = $this->findAssigneeId($data['thz_id']);
-
-        $user_email     =  $this->findUserEmail($data['thz_id']);
-
-        $assignee_email = $this->findAssigneeEmail($assignee_id) ?? '';
-
-        $sender_mail     =  $data['notes_by'] == "User" ? $user_email        : $assignee_email;
-        $receiver_mail   =  $data['notes_by'] == "User" ? $assignee_email    : $user_email;
-
-        $templateName   = "ticket_conversation_save_notification";
-
-        $to_email       = $receiver_mail;
-
-        $ticketId       = $thz_id;
-
-        $message        = $data['notes'] ?? '';
-
-        $this->sendEmail($templateName, $data, $to_email, $ticketId, $message);
-
-        return true;
-    }
-
-
-    private function findAssigneeEmail($assignee_id)
-    {
-
-        $row = $this->userModel->where('id', $assignee_id)->get()->getRow();
-        $assigneeEmail = $row ? $row->email : null;
-        return $assigneeEmail ? $assigneeEmail : "";
-    }
-
-    private function findAssigneeId($ticketId)
-    {
-        $row = $this->thzMasterModel->where('thz_id', $ticketId)->get()->getRow();
-        $assigneeId = $row ? $row->assign_to : null;
-        return $assigneeId ? $assigneeId : 0;
-    }
-
-    private function findUserEmail($ticket_id)
-    {
-        $row = $this->thzMasterModel->where('thz_id', $ticket_id)->get()->getRow();
-        $email = $row ? $row->email : null;
-        return $email ? $email : " ";
-    }
-
-    private function findSubject($ticketId)
-    {
-        $row = $this->thzMasterModel->where('thz_id', $ticketId)->get()->getRow();
-        $subject = $row ? $row->subject : null;
-        return $subject ? $subject : " ";
-    }
-
-    private function ticketSaveEmailNotificationBasedOnRole($emailToNotified,  $insertOrUpdate, $ticketId, $data, $client_id)
-    {
-
-        $user_email     = $emailToNotified['user_email'] ?? null;
-        $assignee_email = $emailToNotified['assignee_email'] ?? null;
-
-
-        if (!empty($assignee_email)) {
-
-            switch ($insertOrUpdate) {
-
-                case 'update':
-
-                    $this->sendEmail('ticket_save_update_assignee', $data, $assignee_email, $ticketId);
-
-                    break;
-
-                case 'create':
-
-                    $this->sendEmail('ticket_save_create_assignee', $data, $assignee_email, $ticketId);
-
-                    break;
-
-                default:
-                    # code...
-                    break;
-            }
-        }
-
-        if (!empty($user_email)) {
-
-            switch ($insertOrUpdate) {
-
-                case 'update':
-
-                    $data['assigneeAndStatus'] = empty($assignee_email)
-                        ? "Not Yet Assigned"
-                        : "Assigned With {$assignee_email}";
-
-                    $this->sendEmail('ticket_save_update_user', $data, $user_email, $ticketId);
-
-
-                    break;
-
-                case 'create':
-
-                    $account_manager_email = $this->cientRmModel->findAccountManagerEmail($client_id);
-
-                    $cc = getenv(' G_ticketing_system_cc');
-
-                    $template = empty($assignee_email) 
-                        ? 'ticket_save_create_user_unassigned' 
-                        : 'ticket_save_create_user_assigned';
-
-                    if (!empty($assignee_email)) {
-                        $data['assignee_email'] = $assignee_email;
-                    }
-
-                    $this->sendEmail($template, $data, $user_email, $ticketId);
-
-                    // send to account manager and if it is more than one email also no problem we send to all account managers
-                    if (!empty($account_manager_email)) {
-                        $this->sendEmail($template, $data, $account_manager_email, $ticketId, $cc);
-                    }
-
-                    break;
-
-                default:
-                    # code...
-                    break;
-            }
-        }
-
-        return true;
-    }
-
-    private function updateTicket($data)
-    {
-
-        $data['updated_by'] = get_session_userid();
-        $ticket_id = $data['thz_id'];
-        $result = $this->thzMasterModel->where('thz_id', $ticket_id)->set($data)->update();
-
-        return $result;
-    }
-
-    private function insertTicket($data)
-    {
-        $data['created_by'] = get_session_userid();
-        $this->thzMasterModel->insert($data);
-
-        return $this->thzMasterModel->insertID(); // returns the inserted row's ID
-    }
-
-
-    private function sendEmail($templateName, $data, $to_email, $ticketId , $cc = "",  $message = "", $bcc = "")
-    {
-
-        $mailTemplate    =  $this->ticketMailTemplateModel->where('template_name', $templateName)->findAll()[0] ?? [];
-
-        if (empty($mailTemplate)) {
-            return;
-        }
-
-        $mailTemplate['subject'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['subject']);
-
-        $mailTemplate['mail_content'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['mail_content']);
-
-        $mailTemplate['mail_content'] = str_replace('%ticketId%', $ticketId ?? '', $mailTemplate['mail_content']);
-
-        $mailTemplate['mail_content'] = str_replace('%message%', $message ?? '', $mailTemplate['mail_content']);
-
-        $mailTemplate['mail_content'] = str_replace('%assignee_email%', $data['assignee_email'] ?? '', $mailTemplate['mail_content']);
-
-        $mailTemplate['mail_content'] = str_replace('%assigneeAndStatus%', $data['assigneeAndStatus'] ?? '', $mailTemplate['mail_content']);
-
-        $from_mail      =  "";
-        $to_mail        =  $to_email;
-        $cc_string      =  $cc;
-        $subject        =  $mailTemplate['subject'];
-        $message        =  $mailTemplate['mail_content'];
-        $attachments    =  "";
-        $reply_to       =  "";
-        $bcc_string     =  $bcc;
-
-        $res = MailHelper::send_email(['from_mail' => $from_mail, 'mail' => $to_mail, 'cc' => $cc_string, 'subject' => $subject, 'message' => $message, 'attachments' => $attachments, 'reply_to' => $reply_to, 'bcc' => $bcc_string]);
-    }
-
-
-    public function getPolicyTerms($client_policy_id)
-    {
-        $policy_data = $this->clientPolicyModel->where('is_active', 1)->where('id', $client_policy_id)->first();
-
-        $policy_terms = [];
-        if (isset($policy_data['policy_terms']) && !empty($policy_data['policy_terms'])) {
-
-            $raw_terms = json_decode($policy_data['policy_terms'] ?? [], true) ?? [];
-
-            $ticketController = new TicketController();
-            $policy_terms = $ticketController->convertTermsToDisplay($raw_terms);
-        }
-
-        $data['policy_terms'] = $policy_terms;
-        return view('view_policy_terms', $data);
-    }
-}
+<?php
+
+namespace App\Controllers;
+
+use App\Controllers\BaseController;
+use App\Helpers\MailHelper;
+use CodeIgniter\HTTP\ResponseInterface;
+
+use App\Models\ThzMasterModel;
+use App\Models\ThzMasterNotesModel;
+use App\Models\ThzTypeModel;
+use App\Models\ThzHistoryModel;
+use App\ControllerCleaners\ThzControllerCleaner;
+use App\Models\UserModel;
+use App\Models\ClientPolicyModel;
+use App\Models\ClientModel;
+use App\Models\TicketMailTemplateModel;
+use App\Models\ClientRMModel;
+
+
+class ThzController extends BaseController
+{
+
+    protected $thzMasterModel;
+    protected $thzMasterNotesModel;
+    protected $thzTypeModel;
+    protected $thzHistoryModel;
+    protected $thzControllerCleaner;
+
+    protected $userModel;
+    protected $clientPolicyModel;
+    protected $clientModel;
+
+    protected $ticketMailTemplateModel;
+
+    protected $cientRmModel;
+    protected $myLogger;
+
+    public function __construct()
+    {
+        set_session_context('THZ-CONTROLLER');
+        $this->thzMasterModel           = new ThzMasterModel();
+        $this->thzMasterNotesModel      = new ThzMasterNotesModel();
+        $this->thzTypeModel             = new thzTypeModel();
+        $this->thzHistoryModel          = new ThzHistoryModel();
+        $this->thzControllerCleaner     = new ThzControllerCleaner();
+        $this->userModel                = new UserModel();
+        $this->clientPolicyModel        = new ClientPolicyModel();
+        $this->clientModel              = new ClientModel();
+        $this->cientRmModel             = new ClientRMModel();
+        $this->ticketMailTemplateModel  = new TicketMailTemplateModel();
+        $this->myLogger                 = \Config\Services::mylogger();
+    }
+
+    public function index()
+    {
+        //
+    }
+
+    public function ticketSave()
+    {
+        try {
+            $data = $this->request->getPost();
+            $references   = "";
+            if (!empty($data['thz_id'])) {
+
+                $text   = "update";
+                // here insert history Status. 
+                $old = $this->thzMasterModel->where('thz_id', $data['thz_id'])->get()->getRowArray();
+                $result = $this->updateTicket($data);
+
+                if ($old && isset($data['status'])) {
+
+                    if ($old['status'] != $data['status']) {
+                        $history = [
+                            'thz_id'       => $data['thz_id'],
+                            'field_name'   => 'status',
+                            'display_name' => 'Status',
+                            'old_value'    => $old['status'],
+                            'new_value'    => $data['status'],
+                            'is_active'    => 1
+                        ];
+
+                        if (!empty(get_session_userid())) {
+                            $history['created_by'] = get_session_userid();
+                        }
+
+                        $hist_id = $this->thzHistoryModel->insert($history);
+                        $references   = $old['status'] . " - " . $data['status'] . " - " . $hist_id;
+                    } else {
+                        $references   = $old['status'] . " - " . $data['status'];
+                    }
+                } else {
+                    $references   = "No Details";
+                }
+
+                $updateID = $data['thz_id'];
+            } else {
+
+                $text   = "create";
+                $insertID = $this->insertTicket($data);
+                $result = true;
+                $references   = "";
+            }
+
+            $id = isset($insertID) && !empty($insertID) ? $insertID : $updateID;
+
+            $emailNotificationResult = $this->ticketSaveNotification($data, $insertOrUpdate = $text, $id);
+
+            $this->myLogger->logme('error', 'emailNotificationResult: ' . json_encode($emailNotificationResult));
+
+            return $this->response->setJSON([
+                'status' => $result ? 'success' : 'error',
+                'message' => $result ? "Ticket {$text}d successfully " : "Unable to {$text} ticket. Please try again.",
+                'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed..!!',
+                'ref' => $references
+            ])->setStatusCode($result ? 200 : 400);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketList()
+    {
+
+        $data['tab_name'] = "Tickets";
+        $data['page_name'] = "Tickets";
+        try {
+            $returnType = strtolower($this->request->getGet('return_type') ?? 'api');
+
+
+            $data = $this->request->getGet();
+            if ($returnType === 'web' && in_array(get_role_id(), [2, 3, 4])) {
+                $data['assign_to'] = $data['assign_to'] ?? get_session_userid();
+            }
+
+            $tickets = $this->fetchTicketsBasedOnrole($data);
+
+
+            if ($returnType === 'api') {
+                if (empty($tickets)) {
+                    //  return $this->response->setJSON([ 'status'  => 'error','message' => 'No tickets found'])->setStatusCode(404);
+                    $this->myLogger->logme('error', 'empty tickets in ticket list: ' . json_encode($tickets));
+                    throw new \RuntimeException('No tickets found', 400);
+                }
+            } else {
+                $data['ticket_data'] = $tickets;
+                $data['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3', '4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu 
+                // 2,3,4 remain person varannum. 
+                $data['client_list'] = $this->clientModel->getCreatedByUserName();
+                $data['ticket_type'] = $this->thzTypeModel->where('is_active', 1)->findAll();
+
+                return $this->loadLayout('thz_list', $data);
+            }
+
+
+            return $this->response->setJSON([
+                'status' => 'success',
+                'data'   => $tickets,
+            ])->setStatusCode(200);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketConversationSave()
+    {
+
+        try {
+            $data = $this->request->getPost();
+
+            $data['notes_type'] = $data['notes_type'] ?? 'External';
+
+            $result = $this->thzMasterNotesModel->insert($data);
+
+            if (empty($result)) {
+                $this->myLogger->logme('error', 'Ticket conversation insert failed..!!: ' . json_encode($result));
+                throw new \RuntimeException('No tickets found', 404);
+            }
+
+            if ($data['notes_type'] == "External") {
+                $emailNotificationResult = $this->ticketConversationSaveNotification($data);
+            } else {
+                $emailNotificationResult = false;
+            }
+
+
+
+            return $this->response->setJSON([
+                'status' => $result ? 'success' : 'error',
+                'message' => $result ? "Ticket Notes created successfully" : "Unable to create ticket notes. Please try again.",
+                'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed Or No Need..!!'
+            ])->setStatusCode($result ? 200 : 400);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketAutoFetchDetails()
+    {
+        try {
+            $data = $this->request->getPost();
+
+            $client_id = $data['client_id'] ?? null;
+            $mobile    = $data['mobile'] ?? null;
+
+            if ($client_id && $mobile) {
+                $details = $this->thzMasterModel->ticketAutoFetchDetails($client_id, $mobile);
+
+                if (empty($details)) {
+                    $this->myLogger->logme('error', 'empty AutoFetchDetails for client_id : ' . json_encode($client_id));
+                    throw new \RuntimeException('No Data found', 400);
+                }
+
+                $policyIds    = array_filter(array_column($details, 'policy_id'));
+                $clientPolicy = !empty($policyIds)
+                    ? $this->clientPolicyModel->whereIn('id', $policyIds)->where('is_active', 1)->get()->getResultArray()
+                    : [];
+
+                $result['client_details'] = $details;
+                $result['policy_details'] = $clientPolicy ?? [];
+            } else {
+                throw new \RuntimeException('Client and Mobile Not found', 400);
+            }
+
+            return $this->response->setJSON(['status' => 'success', 'data' => $result])->setStatusCode(200);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketConversationList()
+    {
+        $data       = $this->request->getGet();
+
+        $returnType = strtolower($this->request->getGet('return_type') ?? 'api');
+
+        $thz_id     = $data['thz_id'] ?? null;
+
+        $ticketType = $data['notes_type'] ?? 'External';
+
+        if ($thz_id) {
+            $result['master'] = $this->thzMasterModel
+                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+                ->where('thz_master.thz_id', $thz_id)
+                ->findAll();
+
+            if (!empty($result['master'])) {
+                $notes = $this->thzMasterNotesModel->ticketConversationList($thz_id, $returnType);
+                $result['notes'] = !empty($notes) ? $notes : [];
+            } else {
+                $this->myLogger->logme('error', 'No tickets found for ticket id ' . json_encode($thz_id));        
+                throw new \RuntimeException('No tickets found', 400);
+            }
+        } else {
+            // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
+            throw new \RuntimeException('No tickets found', 404);
+        }
+
+        if ($returnType === 'api') {
+            try {
+                return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(200);
+            } catch (\Throwable $e) {
+                $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+                $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                    || $e instanceof \mysqli_sql_exception
+                    || $e instanceof \PDOException;
+
+                $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+                $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+                return $this->response->setJSON([
+                    'status'  => 'error',
+                    'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                    'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+                ])->setStatusCode($code);
+            }
+        } else {
+
+            $assign_to = $result['master'][0]['assign_to'];
+            $mobile    = $result['master'][0]['mobile'];
+
+            $toGetPolicyId =  (!empty($result['master'][0]['policy_id']) && strtolower($result['master'][0]['policy_id']) !== 'null')
+                ? $result['master'][0]['policy_id']
+                : '';
+
+            $result['related_tickets'] = $this->thzMasterModel
+                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+                ->where('thz_master.assign_to', $assign_to)
+                ->where('thz_master.mobile', $mobile)
+                ->where('thz_master.thz_id !=', $thz_id)
+                ->where('thz_master.status !=', 'Closed')
+                ->where('thz_master.status !=', 'Resolved')
+                ->findAll();
+
+            $result['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3', '4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu 
+            // 2,3,4 remain person varannum. 
+            $result['policy_terms'] = $toGetPolicyId ? $this->getPolicyTerms($toGetPolicyId) : '';
+
+            $result['ticket_type']  = $this->thzTypeModel->where('is_active', 1)->findAll();
+
+            return $this->loadLayout('thz_notes', $result);
+        }
+    }
+
+    public function ticketType()
+    {
+        $method = $this->request->getMethod(); // get, post
+        try {
+            if ($method === 'get') {
+                $types = $this->thzTypeModel->select('id,name,is_active')->where('is_active', 1)->findAll();
+                if (empty($types)) {
+                    $this->myLogger->logme('error', 'No ticket types found '); 
+                    return $this->response->setJSON(['status'  => 'error', 'message' => 'No ticket types found'])->setStatusCode(404);
+                }
+                return $this->response->setJSON(['status' => 'success', 'data'   => $types])->setStatusCode(200);
+            }
+
+            if ($method === 'post') {
+
+                $data = $this->request->getPost();
+                if (!empty($data['id'])) {
+                    $text   = "update";
+                    $result = $this->thzTypeModel->update($data['id'], $data);
+                    $updateID = $data['id'];
+                } else {
+                    $text   = "create";
+                    $insertID  = $this->thzTypeModel->insert($data);
+                    $result = true;
+                }
+
+                $id = isset($insertID) && !empty($insertID) ? $insertID : ($updateID ?? null);
+
+                return $this->response->setJSON([
+                    'status'  => $id ? 'success' : 'error',
+                    'message' => $id ? "Ticket Type {$text}d successfully" : "Unable to {$text} ticket type. Please try again.",
+                    'id'      => $id
+                ])->setStatusCode($id ? 200 : 400);
+            }
+            return $this->response->setJSON(['status'  => 'error', 'message' => 'Invalid request method'])->setStatusCode(405);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketHistoryList()
+    {
+        try {
+            $data = $this->request->getGet();
+            $thz_id = $data['thz_id'];
+            // $details = $this->thzHistoryModal->whereIn('thz_id', $thz_id)->where('is_active', 1)->get()->getResultArray();
+            $details = $this->thzHistoryModel->select('thz_history.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as created_name')
+                ->join('user_profiles', 'user_profiles.id = thz_history.created_by', 'left')
+                ->where('thz_history.thz_id', $thz_id)->where('thz_history.is_active', 1)
+                ->orderBy('thz_history.created_at', 'desc')
+                ->get()->getResultArray();
+
+
+
+            if (empty($details)) {
+                    $this->myLogger->logme('error', 'No history details found for ticket id  ' . json_encode($thz_id) ); 
+                throw new \RuntimeException('No History found', 404);
+            }
+
+
+            return $this->response->setJSON(['status' => 'success', 'data'   => $details])->setStatusCode(200);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+
+    /**************************************************   PRIVATE FUNCTIONS  ********************************************************/
+
+
+    private function fetchTicketsBasedOnrole(array $data): array
+    {
+        // $id        = $data['thz_id']    ?? null;
+        $assign_to = $data['assign_to'] ?? null;
+        $mobile    = $data['mobile']    ?? null;
+
+        if (!empty($assign_to)) {
+            // Tickets assigned to a staff
+            return $this->thzMasterModel
+                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+                ->where('thz_master.assign_to', $assign_to)
+                ->orderBy('thz_master.created_at', 'desc')
+                ->findAll();
+        }
+
+        // if (!empty($id) && !empty($mobile)) {
+        if (!empty($mobile)) {
+            // Specific ticket by ID and mobile
+            return $this->thzMasterModel
+                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+                // ->where('thz_id', $id)
+                ->where('thz_master.mobile', $mobile)
+                ->orderBy('thz_master.created_at', 'desc')
+                ->findAll();
+        }
+
+        // All tickets (e.g., for managers)
+        return $this->thzMasterModel
+            ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+            ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+            ->orderBy('thz_master.created_at', 'desc')
+            ->findAll();
+    }
+
+
+
+    private function ticketSaveNotification($data, $insertOrUpdate, $id)
+    {
+
+        $user_email  = $data['email'] ?? null;
+
+        $assignee_id = $data['assign_to'] ?? null;
+
+        $assignee_email = $this->findAssigneeEmail($assignee_id);
+
+        $client_id     = $data['client_id'] ?? null;
+
+        $emailToNotified = [
+            'user_email' => $user_email,
+            'assignee_email' => $assignee_email
+        ];
+
+        $ticketId = $id;
+
+        $result = $this->ticketSaveEmailNotificationBasedOnRole($emailToNotified, $insertOrUpdate, $ticketId, $data, $client_id);
+
+        return $result;
+    }
+
+    private function ticketConversationSaveNotification($data)
+    {
+
+        $thz_id = $data['thz_id']; // thz is alias of ticket
+
+        $data['subject'] = $this->findSubject($data['thz_id']);
+
+        $assignee_id    = $this->findAssigneeId($data['thz_id']);
+
+        $user_email     =  $this->findUserEmail($data['thz_id']);
+
+        $assignee_email = $this->findAssigneeEmail($assignee_id) ?? '';
+
+        $sender_mail     =  $data['notes_by'] == "User" ? $user_email        : $assignee_email;
+        $receiver_mail   =  $data['notes_by'] == "User" ? $assignee_email    : $user_email;
+
+        $templateName   = "ticket_conversation_save_notification";
+
+        $to_email       = $receiver_mail;
+
+        $ticketId       = $thz_id;
+
+        $message        = $data['notes'] ?? '';
+
+        $this->sendEmail($templateName, $data, $to_email, $ticketId, $message);
+
+        return true;
+    }
+
+
+    private function findAssigneeEmail($assignee_id)
+    {
+
+        $row = $this->userModel->where('id', $assignee_id)->get()->getRow();
+        $assigneeEmail = $row ? $row->email : null;
+        return $assigneeEmail ? $assigneeEmail : "";
+    }
+
+    private function findAssigneeId($ticketId)
+    {
+        $row = $this->thzMasterModel->where('thz_id', $ticketId)->get()->getRow();
+        $assigneeId = $row ? $row->assign_to : null;
+        return $assigneeId ? $assigneeId : 0;
+    }
+
+    private function findUserEmail($ticket_id)
+    {
+        $row = $this->thzMasterModel->where('thz_id', $ticket_id)->get()->getRow();
+        $email = $row ? $row->email : null;
+        return $email ? $email : " ";
+    }
+
+    private function findSubject($ticketId)
+    {
+        $row = $this->thzMasterModel->where('thz_id', $ticketId)->get()->getRow();
+        $subject = $row ? $row->subject : null;
+        return $subject ? $subject : " ";
+    }
+
+    private function ticketSaveEmailNotificationBasedOnRole($emailToNotified,  $insertOrUpdate, $ticketId, $data, $client_id)
+    {
+
+        $user_email     = $emailToNotified['user_email'] ?? null;
+        $assignee_email = $emailToNotified['assignee_email'] ?? null;
+
+
+        if (!empty($assignee_email)) {
+
+            switch ($insertOrUpdate) {
+
+                case 'update':
+
+                    $this->sendEmail('ticket_save_update_assignee', $data, $assignee_email, $ticketId);
+
+                    break;
+
+                case 'create':
+
+                    $this->sendEmail('ticket_save_create_assignee', $data, $assignee_email, $ticketId);
+
+                    break;
+
+                default:
+                    # code...
+                    break;
+            }
+        }
+
+        if (!empty($user_email)) {
+
+            switch ($insertOrUpdate) {
+
+                case 'update':
+
+                    $data['assigneeAndStatus'] = empty($assignee_email)
+                        ? "Not Yet Assigned"
+                        : "Assigned With {$assignee_email}";
+
+                    $this->sendEmail('ticket_save_update_user', $data, $user_email, $ticketId);
+
+
+                    break;
+
+                case 'create':
+
+                    $account_manager_email = $this->cientRmModel->findAccountManagerEmail($client_id);
+
+                    $cc = getenv('G_ticketing_system_cc');
+
+                    $this->myLogger->logme('error',  "env for cc G_ticketing_system_cc ".$cc);
+
+                    $template = empty($assignee_email) 
+                        ? 'ticket_save_create_user_unassigned' 
+                        : 'ticket_save_create_user_assigned';
+
+                    if (!empty($assignee_email)) {
+                        $data['assignee_email'] = $assignee_email;
+                    }
+
+                        $this->sendEmail($template, $data, $user_email, $ticketId);
+
+                    // send to account manager and if it is more than one email also no problem we send to all account managers
+                    if (!empty($account_manager_email)) {
+                        $this->myLogger->logme('error',  "mail sent for account manager ". json_encode($account_manager_email));
+                        $this->sendEmail($template, $data, $account_manager_email, $ticketId, $cc);
+                    }else{
+                        $this->myLogger->logme('error',  "mail not  sent for account manager ");
+                    }
+
+                    break;
+
+                default:
+                    # code...
+                    break;
+            }
+        }
+
+        return true;
+    }
+
+    private function updateTicket($data)
+    {
+
+        $data['updated_by'] = get_session_userid();
+        $ticket_id = $data['thz_id'];
+        $result = $this->thzMasterModel->where('thz_id', $ticket_id)->set($data)->update();
+
+        return $result;
+    }
+
+    private function insertTicket($data)
+    {
+        $data['created_by'] = get_session_userid();
+        $this->thzMasterModel->insert($data);
+
+        return $this->thzMasterModel->insertID(); // returns the inserted row's ID
+    }
+
+
+    private function sendEmail($templateName, $data, $to_email, $ticketId , $cc = "",  $message = "", $bcc = "")
+    {
+
+        $mailTemplate    =  $this->ticketMailTemplateModel->where('template_name', $templateName)->findAll()[0] ?? [];
+
+        if (empty($mailTemplate)) {
+            $this->myLogger->logme('error','No Mail Template Found To send email in ticketing system');
+            return;
+        }
+
+        if( empty($cc)){
+            $this->myLogger->logme('error', 'empty cc attached for  template name : ' . json_encode($templateName));
+        }else{
+            $this->myLogger->logme('error',  "cc attached for  template name : " . json_encode($templateName));
+        }
+
+        $mailTemplate['subject'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['subject']);
+
+        $mailTemplate['mail_content'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['mail_content']);
+
+        $mailTemplate['mail_content'] = str_replace('%ticketId%', $ticketId ?? '', $mailTemplate['mail_content']);
+
+        $mailTemplate['mail_content'] = str_replace('%message%', $message ?? '', $mailTemplate['mail_content']);
+
+        $mailTemplate['mail_content'] = str_replace('%assignee_email%', $data['assignee_email'] ?? '', $mailTemplate['mail_content']);
+
+        $mailTemplate['mail_content'] = str_replace('%assigneeAndStatus%', $data['assigneeAndStatus'] ?? '', $mailTemplate['mail_content']);
+
+        $from_mail      =  "";
+        $to_mail        =  $to_email;
+        $cc_string      =  $cc;
+        $subject        =  $mailTemplate['subject'];
+        $message        =  $mailTemplate['mail_content'];
+        $attachments    =  "";
+        $reply_to       =  "";
+        $bcc_string     =  $bcc;
+
+        $res = MailHelper::send_email(['from_mail' => $from_mail, 'mail' => $to_mail, 'cc' => $cc_string, 'subject' => $subject, 'message' => $message, 'attachments' => $attachments, 'reply_to' => $reply_to, 'bcc' => $bcc_string]);
+
+        $this->myLogger->logme('error', 'Mail Response : ' . json_encode($res));
+
+    }
+
+
+    public function getPolicyTerms($client_policy_id)
+    {
+        $policy_data = $this->clientPolicyModel->where('is_active', 1)->where('id', $client_policy_id)->first();
+
+        $policy_terms = [];
+        if (isset($policy_data['policy_terms']) && !empty($policy_data['policy_terms'])) {
+
+            $raw_terms = json_decode($policy_data['policy_terms'] ?? [], true) ?? [];
+
+            $ticketController = new TicketController();
+            $policy_terms = $ticketController->convertTermsToDisplay($raw_terms);
+        }
+
+        $data['policy_terms'] = $policy_terms;
+        return view('view_policy_terms', $data);
+    }
+}
diff --git a/app/Controllers/ThzController_old.php b/app/Controllers/ThzController_old.php
new file mode 100644
index 00000000..0dea90c1
--- /dev/null
+++ b/app/Controllers/ThzController_old.php
@@ -0,0 +1,723 @@
+<?php
+
+namespace App\Controllers;
+
+use App\Controllers\BaseController;
+use App\Helpers\MailHelper;
+use CodeIgniter\HTTP\ResponseInterface;
+
+use App\Models\ThzMasterModel;
+use App\Models\ThzMasterNotesModel;
+use App\Models\ThzTypeModel;
+use App\Models\ThzHistoryModel;
+use App\ControllerCleaners\ThzControllerCleaner;
+use App\Models\UserModel;
+use App\Models\ClientPolicyModel;
+use App\Models\ClientModel;
+use App\Models\TicketMailTemplateModel;
+use App\Models\ClientRMModel;
+
+
+class ThzController extends BaseController
+{
+
+    protected $thzMasterModel;
+    protected $thzMasterNotesModel;
+    protected $thzTypeModel;
+    protected $thzHistoryModel;
+    protected $thzControllerCleaner;
+
+    protected $userModel;
+    protected $clientPolicyModel;
+    protected $clientModel;
+
+    protected $ticketMailTemplateModel;
+
+    protected $cientRmModel;
+    protected $myLogger;
+
+    public function __construct()
+    {
+        $this->thzMasterModel           = new ThzMasterModel();
+        $this->thzMasterNotesModel      = new ThzMasterNotesModel();
+        $this->thzTypeModel             = new thzTypeModel();
+        $this->thzHistoryModel          = new ThzHistoryModel();
+        $this->thzControllerCleaner     = new ThzControllerCleaner();
+        $this->userModel                = new UserModel();
+        $this->clientPolicyModel        = new ClientPolicyModel();
+        $this->clientModel              = new ClientModel();
+        $this->cientRmModel             = new ClientRMModel();
+        $this->ticketMailTemplateModel  = new TicketMailTemplateModel();
+        $this->myLogger                 = \Config\Services::mylogger();
+    }
+
+    public function index()
+    {
+        //
+    }
+
+    public function ticketSave()
+    {
+        try {
+            $data = $this->request->getPost();
+            $references   = "";
+            if (!empty($data['thz_id'])) {
+
+                $text   = "update";
+                // here insert history Status. 
+                $old = $this->thzMasterModel->where('thz_id', $data['thz_id'])->get()->getRowArray();
+                $result = $this->updateTicket($data);
+
+                if ($old && isset($data['status'])) {
+
+                    if ($old['status'] != $data['status']) {
+                        $history = [
+                            'thz_id'       => $data['thz_id'],
+                            'field_name'   => 'status',
+                            'display_name' => 'Status',
+                            'old_value'    => $old['status'],
+                            'new_value'    => $data['status'],
+                            'is_active'    => 1
+                        ];
+
+                        if (!empty(get_session_userid())) {
+                            $history['created_by'] = get_session_userid();
+                        }
+
+                        $hist_id = $this->thzHistoryModel->insert($history);
+                        $references   = $old['status'] . " - " . $data['status'] . " - " . $hist_id;
+                    } else {
+                        $references   = $old['status'] . " - " . $data['status'];
+                    }
+                } else {
+                    $references   = "No Details";
+                }
+
+                $updateID = $data['thz_id'];
+            } else {
+
+                $text   = "create";
+                $insertID = $this->insertTicket($data);
+                $result = true;
+                $references   = "";
+            }
+
+            $id = isset($insertID) && !empty($insertID) ? $insertID : $updateID;
+
+            $emailNotificationResult = $this->ticketSaveNotification($data, $insertOrUpdate = $text, $id);
+
+            return $this->response->setJSON([
+                'status' => $result ? 'success' : 'error',
+                'message' => $result ? "Ticket {$text}d successfully " : "Unable to {$text} ticket. Please try again.",
+                'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed..!!',
+                'ref' => $references
+            ])->setStatusCode($result ? 200 : 400);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketList()
+    {
+
+        try {
+            $returnType = strtolower($this->request->getGet('return_type') ?? 'api');
+
+
+            $data = $this->request->getGet();
+            if ($returnType === 'web' && in_array(get_role_id(), [2, 3, 4])) {
+                $data['assign_to'] = $data['assign_to'] ?? get_session_userid();
+            }
+
+            $tickets = $this->fetchTicketsBasedOnrole($data);
+
+
+            if ($returnType === 'api') {
+                if (empty($tickets)) {
+                    //  return $this->response->setJSON([ 'status'  => 'error','message' => 'No tickets found'])->setStatusCode(404);
+                    throw new \RuntimeException('No tickets found', 400);
+                }
+            } else {
+
+                $data['page_name'] = "Tickets";
+                $data['ticket_data'] = $tickets;
+                $data['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3', '4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu 
+                // 2,3,4 remain person varannum. 
+                $data['client_list'] = $this->clientModel->getCreatedByUserName();
+                $data['ticket_type'] = $this->thzTypeModel->where('is_active', 1)->findAll();
+
+                return $this->loadLayout('thz_list', $data);
+            }
+
+
+            return $this->response->setJSON([
+                'status' => 'success',
+                'data'   => $tickets,
+            ])->setStatusCode(200);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketConversationSave()
+    {
+
+        try {
+            $data = $this->request->getPost();
+
+            $data['notes_type'] = $data['notes_type'] ?? 'External';
+
+            $result = $this->thzMasterNotesModel->insert($data);
+
+            if (empty($result)) {
+                // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
+                throw new \RuntimeException('No tickets found', 404);
+            }
+
+            if ($data['notes_type'] == "External") {
+                $emailNotificationResult = $this->ticketConversationSaveNotification($data);
+            } else {
+                $emailNotificationResult = false;
+            }
+
+
+
+            return $this->response->setJSON([
+                'status' => $result ? 'success' : 'error',
+                'message' => $result ? "Ticket Notes created successfully" : "Unable to create ticket notes. Please try again.",
+                'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed Or No Need..!!'
+            ])->setStatusCode($result ? 200 : 400);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketAutoFetchDetails()
+    {
+        try {
+            $data = $this->request->getPost();
+
+            $client_id = $data['client_id'] ?? null;
+            $mobile    = $data['mobile'] ?? null;
+
+            if ($client_id && $mobile) {
+                $details = $this->thzMasterModel->ticketAutoFetchDetails($client_id, $mobile);
+
+                if (empty($details)) {
+                    throw new \RuntimeException('No Data found', 400);
+                }
+
+                $policyIds    = array_filter(array_column($details, 'policy_id'));
+                $clientPolicy = !empty($policyIds)
+                    ? $this->clientPolicyModel->whereIn('id', $policyIds)->where('is_active', 1)->get()->getResultArray()
+                    : [];
+
+                $result['client_details'] = $details;
+                $result['policy_details'] = $clientPolicy ?? [];
+            } else {
+                throw new \RuntimeException('Client and Mobile Not found', 400);
+            }
+
+            return $this->response->setJSON(['status' => 'success', 'data' => $result])->setStatusCode(200);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketConversationList()
+    {
+        $data       = $this->request->getGet();
+
+        $returnType = strtolower($this->request->getGet('return_type') ?? 'api');
+
+        $thz_id     = $data['thz_id'] ?? null;
+
+        $ticketType = $data['notes_type'] ?? 'External';
+
+        if ($thz_id) {
+            $result['master'] = $this->thzMasterModel
+                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+                ->where('thz_master.thz_id', $thz_id)
+                ->findAll();
+
+            if (!empty($result['master'])) {
+                $notes = $this->thzMasterNotesModel->ticketConversationList($thz_id, $returnType);
+                $result['notes'] = !empty($notes) ? $notes : [];
+            } else {
+                // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(400);        
+                throw new \RuntimeException('No tickets found', 400);
+            }
+        } else {
+            // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
+            throw new \RuntimeException('No tickets found', 404);
+        }
+
+        if ($returnType === 'api') {
+            try {
+                return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(200);
+            } catch (\Throwable $e) {
+                $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+                $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                    || $e instanceof \mysqli_sql_exception
+                    || $e instanceof \PDOException;
+
+                $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+                $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+                return $this->response->setJSON([
+                    'status'  => 'error',
+                    'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                    'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+                ])->setStatusCode($code);
+            }
+        } else {
+
+            $assign_to = $result['master'][0]['assign_to'];
+            $mobile    = $result['master'][0]['mobile'];
+
+            $toGetPolicyId =  (!empty($result['master'][0]['policy_id']) && strtolower($result['master'][0]['policy_id']) !== 'null')
+                ? $result['master'][0]['policy_id']
+                : '';
+
+            $result['related_tickets'] = $this->thzMasterModel
+                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+                ->where('thz_master.assign_to', $assign_to)
+                ->where('thz_master.mobile', $mobile)
+                ->where('thz_master.thz_id !=', $thz_id)
+                ->where('thz_master.status !=', 'Closed')
+                ->where('thz_master.status !=', 'Resolved')
+                ->findAll();
+
+            $result['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3', '4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu 
+            // 2,3,4 remain person varannum. 
+            $result['policy_terms'] = $toGetPolicyId ? $this->getPolicyTerms($toGetPolicyId) : '';
+
+            $result['ticket_type']  = $this->thzTypeModel->where('is_active', 1)->findAll();
+
+            return $this->loadLayout('thz_notes', $result);
+        }
+    }
+
+    public function ticketType()
+    {
+        $method = $this->request->getMethod(); // get, post
+        try {
+            if ($method === 'get') {
+                $types = $this->thzTypeModel->select('id,name,is_active')->where('is_active', 1)->findAll();
+                if (empty($types)) {
+                    return $this->response->setJSON(['status'  => 'error', 'message' => 'No ticket types found'])->setStatusCode(404);
+                }
+                return $this->response->setJSON(['status' => 'success', 'data'   => $types])->setStatusCode(200);
+            }
+
+            if ($method === 'post') {
+
+                $data = $this->request->getPost();
+                if (!empty($data['id'])) {
+                    $text   = "update";
+                    $result = $this->thzTypeModel->update($data['id'], $data);
+                    $updateID = $data['id'];
+                } else {
+                    $text   = "create";
+                    $insertID  = $this->thzTypeModel->insert($data);
+                    $result = true;
+                }
+
+                $id = isset($insertID) && !empty($insertID) ? $insertID : ($updateID ?? null);
+
+                return $this->response->setJSON([
+                    'status'  => $id ? 'success' : 'error',
+                    'message' => $id ? "Ticket Type {$text}d successfully" : "Unable to {$text} ticket type. Please try again.",
+                    'id'      => $id
+                ])->setStatusCode($id ? 200 : 400);
+            }
+            return $this->response->setJSON(['status'  => 'error', 'message' => 'Invalid request method'])->setStatusCode(405);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+    public function ticketHistoryList()
+    {
+        try {
+            $data = $this->request->getGet();
+            $thz_id = $data['thz_id'];
+            // $details = $this->thzHistoryModal->whereIn('thz_id', $thz_id)->where('is_active', 1)->get()->getResultArray();
+            $details = $this->thzHistoryModel->select('thz_history.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as created_name')
+                ->join('user_profiles', 'user_profiles.id = thz_history.created_by', 'left')
+                ->where('thz_history.thz_id', $thz_id)->where('thz_history.is_active', 1)
+                ->orderBy('thz_history.created_at', 'desc')
+                ->get()->getResultArray();
+
+
+
+            if (empty($details)) {
+                // return $this->response->setJSON([ 'status'  => 'error','message' => 'No History found'])->setStatusCode(404);
+                throw new \RuntimeException('No History found', 404);
+            }
+
+
+            return $this->response->setJSON(['status' => 'success', 'data'   => $details])->setStatusCode(200);
+        } catch (\Throwable $e) {
+            $code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
+
+            $isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
+                || $e instanceof \mysqli_sql_exception
+                || $e instanceof \PDOException;
+
+            $context = ['title'   => get_class($e), 'type'    => get_class($e), 'code'    => $code, 'message' => $e->getMessage(), 'file'    => $e->getFile(), 'line'    => $e->getLine()];
+
+            $this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
+
+            return $this->response->setJSON([
+                'status'  => 'error',
+                'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
+                'ref'     => $isDbError ? 'database - ' : 'application - ' . $code . ' - ' . $e->getLine()
+            ])->setStatusCode($code);
+        }
+    }
+
+
+    /**************************************************   PRIVATE FUNCTIONS  ********************************************************/
+
+
+    private function fetchTicketsBasedOnrole(array $data): array
+    {
+        // $id        = $data['thz_id']    ?? null;
+        $assign_to = $data['assign_to'] ?? null;
+        $mobile    = $data['mobile']    ?? null;
+
+        if (!empty($assign_to)) {
+            // Tickets assigned to a staff
+            return $this->thzMasterModel
+                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+                ->where('thz_master.assign_to', $assign_to)
+                ->orderBy('thz_master.created_at', 'desc')
+                ->findAll();
+        }
+
+        // if (!empty($id) && !empty($mobile)) {
+        if (!empty($mobile)) {
+            // Specific ticket by ID and mobile
+            return $this->thzMasterModel
+                ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+                ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+                // ->where('thz_id', $id)
+                ->where('thz_master.mobile', $mobile)
+                ->orderBy('thz_master.created_at', 'desc')
+                ->findAll();
+        }
+
+        // All tickets (e.g., for managers)
+        return $this->thzMasterModel
+            ->select('thz_master.*, CONCAT(user_profiles.first_name, " ", user_profiles.last_name) as assignee_name')
+            ->join('user_profiles', 'user_profiles.id = thz_master.assign_to', 'left')
+            ->orderBy('thz_master.created_at', 'desc')
+            ->findAll();
+    }
+
+
+
+    private function ticketSaveNotification($data, $insertOrUpdate, $id)
+    {
+
+        $user_email  = $data['email'] ?? null;
+
+        $assignee_id = $data['assign_to'] ?? null;
+
+        $assignee_email = $this->findAssigneeEmail($assignee_id);
+
+        $client_id     = $data['client_id'] ?? null;
+
+        $emailToNotified = [
+            'user_email' => $user_email,
+            'assignee_email' => $assignee_email
+        ];
+
+        $ticketId = $id;
+
+        $result = $this->ticketSaveEmailNotificationBasedOnRole($emailToNotified, $insertOrUpdate, $ticketId, $data, $client_id);
+
+        return $result;
+    }
+
+    private function ticketConversationSaveNotification($data)
+    {
+
+        $thz_id = $data['thz_id']; // thz is alias of ticket
+
+        $data['subject'] = $this->findSubject($data['thz_id']);
+
+        $assignee_id    = $this->findAssigneeId($data['thz_id']);
+
+        $user_email     =  $this->findUserEmail($data['thz_id']);
+
+        $assignee_email = $this->findAssigneeEmail($assignee_id) ?? '';
+
+        $sender_mail     =  $data['notes_by'] == "User" ? $user_email        : $assignee_email;
+        $receiver_mail   =  $data['notes_by'] == "User" ? $assignee_email    : $user_email;
+
+        $templateName   = "ticket_conversation_save_notification";
+
+        $to_email       = $receiver_mail;
+
+        $ticketId       = $thz_id;
+
+        $message        = $data['notes'] ?? '';
+
+        $this->sendEmail($templateName, $data, $to_email, $ticketId, $message);
+
+        return true;
+    }
+
+
+    private function findAssigneeEmail($assignee_id)
+    {
+
+        $row = $this->userModel->where('id', $assignee_id)->get()->getRow();
+        $assigneeEmail = $row ? $row->email : null;
+        return $assigneeEmail ? $assigneeEmail : "";
+    }
+
+    private function findAssigneeId($ticketId)
+    {
+        $row = $this->thzMasterModel->where('thz_id', $ticketId)->get()->getRow();
+        $assigneeId = $row ? $row->assign_to : null;
+        return $assigneeId ? $assigneeId : 0;
+    }
+
+    private function findUserEmail($ticket_id)
+    {
+        $row = $this->thzMasterModel->where('thz_id', $ticket_id)->get()->getRow();
+        $email = $row ? $row->email : null;
+        return $email ? $email : " ";
+    }
+
+    private function findSubject($ticketId)
+    {
+        $row = $this->thzMasterModel->where('thz_id', $ticketId)->get()->getRow();
+        $subject = $row ? $row->subject : null;
+        return $subject ? $subject : " ";
+    }
+
+    private function ticketSaveEmailNotificationBasedOnRole($emailToNotified,  $insertOrUpdate, $ticketId, $data, $client_id)
+    {
+
+        $user_email     = $emailToNotified['user_email'] ?? null;
+        $assignee_email = $emailToNotified['assignee_email'] ?? null;
+
+
+        if (!empty($assignee_email)) {
+
+            switch ($insertOrUpdate) {
+
+                case 'update':
+
+                    $this->sendEmail('ticket_save_update_assignee', $data, $assignee_email, $ticketId);
+
+                    break;
+
+                case 'create':
+
+                    $this->sendEmail('ticket_save_create_assignee', $data, $assignee_email, $ticketId);
+
+                    break;
+
+                default:
+                    # code...
+                    break;
+            }
+        }
+
+        if (!empty($user_email)) {
+
+            switch ($insertOrUpdate) {
+
+                case 'update':
+
+                    $data['assigneeAndStatus'] = empty($assignee_email)
+                        ? "Not Yet Assigned"
+                        : "Assigned With {$assignee_email}";
+
+                    $this->sendEmail('ticket_save_update_user', $data, $user_email, $ticketId);
+
+
+                    break;
+
+                case 'create':
+
+                    $account_manager_email = $this->cientRmModel->findAccountManagerEmail($client_id);
+
+                    $cc = getenv(' G_ticketing_system_cc');
+
+                    $template = empty($assignee_email) 
+                        ? 'ticket_save_create_user_unassigned' 
+                        : 'ticket_save_create_user_assigned';
+
+                    if (!empty($assignee_email)) {
+                        $data['assignee_email'] = $assignee_email;
+                    }
+
+                    $this->sendEmail($template, $data, $user_email, $ticketId);
+
+                    // send to account manager and if it is more than one email also no problem we send to all account managers
+                    if (!empty($account_manager_email)) {
+                        $this->sendEmail($template, $data, $account_manager_email, $ticketId, $cc);
+                    }
+
+                    break;
+
+                default:
+                    # code...
+                    break;
+            }
+        }
+
+        return true;
+    }
+
+    private function updateTicket($data)
+    {
+
+        $data['updated_by'] = get_session_userid();
+        $ticket_id = $data['thz_id'];
+        $result = $this->thzMasterModel->where('thz_id', $ticket_id)->set($data)->update();
+
+        return $result;
+    }
+
+    private function insertTicket($data)
+    {
+        $data['created_by'] = get_session_userid();
+        $this->thzMasterModel->insert($data);
+
+        return $this->thzMasterModel->insertID(); // returns the inserted row's ID
+    }
+
+
+    private function sendEmail($templateName, $data, $to_email, $ticketId , $cc = "",  $message = "", $bcc = "")
+    {
+
+        $mailTemplate    =  $this->ticketMailTemplateModel->where('template_name', $templateName)->findAll()[0] ?? [];
+
+        if (empty($mailTemplate)) {
+            return;
+        }
+
+        $mailTemplate['subject'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['subject']);
+
+        $mailTemplate['mail_content'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['mail_content']);
+
+        $mailTemplate['mail_content'] = str_replace('%ticketId%', $ticketId ?? '', $mailTemplate['mail_content']);
+
+        $mailTemplate['mail_content'] = str_replace('%message%', $message ?? '', $mailTemplate['mail_content']);
+
+        $mailTemplate['mail_content'] = str_replace('%assignee_email%', $data['assignee_email'] ?? '', $mailTemplate['mail_content']);
+
+        $mailTemplate['mail_content'] = str_replace('%assigneeAndStatus%', $data['assigneeAndStatus'] ?? '', $mailTemplate['mail_content']);
+
+        $from_mail      =  "";
+        $to_mail        =  $to_email;
+        $cc_string      =  $cc;
+        $subject        =  $mailTemplate['subject'];
+        $message        =  $mailTemplate['mail_content'];
+        $attachments    =  "";
+        $reply_to       =  "";
+        $bcc_string     =  $bcc;
+
+        $res = MailHelper::send_email(['from_mail' => $from_mail, 'mail' => $to_mail, 'cc' => $cc_string, 'subject' => $subject, 'message' => $message, 'attachments' => $attachments, 'reply_to' => $reply_to, 'bcc' => $bcc_string]);
+    }
+
+
+    public function getPolicyTerms($client_policy_id)
+    {
+        $policy_data = $this->clientPolicyModel->where('is_active', 1)->where('id', $client_policy_id)->first();
+
+        $policy_terms = [];
+        if (isset($policy_data['policy_terms']) && !empty($policy_data['policy_terms'])) {
+
+            $raw_terms = json_decode($policy_data['policy_terms'] ?? [], true) ?? [];
+
+            $ticketController = new TicketController();
+            $policy_terms = $ticketController->convertTermsToDisplay($raw_terms);
+        }
+
+        $data['policy_terms'] = $policy_terms;
+        return view('view_policy_terms', $data);
+    }
+}

From 2a8a71d0298dc9e554e49fc6f2f39a19e06c72d1 Mon Sep 17 00:00:00 2001
From: "venkatesh.r" <venkatesh.r@venbainfotech.com>
Date: Tue, 23 Sep 2025 13:04:05 +0530
Subject: [PATCH 5/6] CHANGE_BDS

---
 app/Views/policy_transaction_inception_form.php | 7 +++++--
 1 file changed, 5 insertions(+), 2 deletions(-)

diff --git a/app/Views/policy_transaction_inception_form.php b/app/Views/policy_transaction_inception_form.php
index a2867ce6..76ae987c 100644
--- a/app/Views/policy_transaction_inception_form.php
+++ b/app/Views/policy_transaction_inception_form.php
@@ -3110,6 +3110,7 @@
         let unique_id = $(input).data('count');
         let client_id = $('#client_id').val();
         let client_type = $('#client_type').val();
+        let policy_type_id = $('#policy_type_id').val();
         let insurer_id = $(input).find('option:selected').attr('data-id');
         let insurer_branch_id = $(input).find('option:selected').attr('data-bid');
 
@@ -3120,7 +3121,7 @@
         console.log('follow_insurer_id unique_id', unique_id);
 
         if(client_id && insurer_id){
-            if(client_type == 1){
+            if(client_type == 1 && policy_type_id > 7){
                 $.ajax({
                     url: '<?= base_url("/util/getCDAccNoByClientAndInsurer/") ?>' + client_id + '/' + insurer_id + '/' + insurer_branch_id,
                     type: "GET",
@@ -3328,8 +3329,10 @@
 
     $("#inception_form_id").submit(function(event) {
 
+
         event.preventDefault();
 
+        let policy_type_id = $('#policy_type_id').val();
         var isValid = $('#inception_form_id').parsley().validate();
         var client_type_id = $('#client_type').val();
         var policy_status = $('#policy_status').val();
@@ -3350,7 +3353,7 @@
             return;
         }
 
-        if(client_type_id == 1 && policy_status == 'completed'){
+        if(client_type_id == 1 && policy_status == 'completed' && policy_type_id > 7){
 
             let isAnyDropdownSelected = $('select[name="cd_ac_no_for_child[]"]').filter(function() {
                 return $(this).val() !== "";

From e4a9844be8164013f6e0d727ed6acdca4d15abbb Mon Sep 17 00:00:00 2001
From: "venkatesh.r" <venkatesh.r@venbainfotech.com>
Date: Wed, 24 Sep 2025 11:50:23 +0530
Subject: [PATCH 6/6] FIX_LIVE_LEAD_CONTACT_PERSON_NAME : RV

---
 app/Views/leads_form_handler.php | 17 +++++++++++++++++
 1 file changed, 17 insertions(+)

diff --git a/app/Views/leads_form_handler.php b/app/Views/leads_form_handler.php
index 484a5f2f..2367957c 100644
--- a/app/Views/leads_form_handler.php
+++ b/app/Views/leads_form_handler.php
@@ -882,6 +882,7 @@ if (isset($selected_lead_type)) {
                 if (data.salse_person_id) {
                     selecSalsePerson(data.salse_person_id);
                 }
+
             } catch (error) {
                 console.error('Error in dynamicLeadsDataForEdit function:', error);
                 $('.loader').fadeOut();
@@ -1147,6 +1148,22 @@ if (isset($selected_lead_type)) {
                             dateFormat: "d-m-Y"
                         });
                     });
+
+                    setTimeout(function () {
+                        let selectedOption = $('#contact_person_summary option').filter(function () {
+                            return $(this).text().trim() === (data.contact_person_name || '').trim();
+                        });
+
+                        if (selectedOption.length) {
+                            selectedOption.prop('selected', true);
+                            console.log("Selected option:", selectedOption.text().trim(), "Value:", selectedOption.val());
+                        } else {
+                            console.log("No match found for:", data.contact_person_name);
+                        }
+
+                        $('#contact_person_summary').trigger('change');
+                    }, 2000);
+
                 });
             });
         }