From 20f1a442a45dc1a35ca361310c3a2a96168bdc5e Mon Sep 17 00:00:00 2001
From: vadivelJ96 <jvadivel.1996@gmail.com>
Date: Mon, 22 Sep 2025 18:10:44 +0530
Subject: [PATCH] CHANGE_UI_Issues - VADIVEL J 2025-09-22

---
 app/Controllers/ThzController.php | 21 ++++++++++++++++-----
 1 file changed, 16 insertions(+), 5 deletions(-)

diff --git a/app/Controllers/ThzController.php b/app/Controllers/ThzController.php
index 39236f5e..ddaf04f8 100644
--- a/app/Controllers/ThzController.php
+++ b/app/Controllers/ThzController.php
@@ -106,6 +106,8 @@ class ThzController extends BaseController
 
             $emailNotificationResult = $this->ticketSaveNotification($data, $insertOrUpdate = $text, $id);
 
+            log_message('error', 'emailNotificationResult: ' . json_encode($emailNotificationResult));
+
             return $this->response->setJSON([
                 'status' => $result ? 'success' : 'error',
                 'message' => $result ? "Ticket {$text}d successfully " : "Unable to {$text} ticket. Please try again.",
@@ -151,6 +153,7 @@ class ThzController extends BaseController
             if ($returnType === 'api') {
                 if (empty($tickets)) {
                     //  return $this->response->setJSON([ 'status'  => 'error','message' => 'No tickets found'])->setStatusCode(404);
+                    log_message('error', 'empty tickets in ticket list: ' . json_encode($tickets));
                     throw new \RuntimeException('No tickets found', 400);
                 }
             } else {
@@ -198,7 +201,7 @@ class ThzController extends BaseController
             $result = $this->thzMasterNotesModel->insert($data);
 
             if (empty($result)) {
-                // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
+                log_message('error', 'Ticket conversation insert failed..!!: ' . json_encode($result));
                 throw new \RuntimeException('No tickets found', 404);
             }
 
@@ -246,6 +249,7 @@ class ThzController extends BaseController
                 $details = $this->thzMasterModel->ticketAutoFetchDetails($client_id, $mobile);
 
                 if (empty($details)) {
+                    log_message('error', 'empty AutoFetchDetails for client_id : ' . json_encode($client_id));
                     throw new \RuntimeException('No Data found', 400);
                 }
 
@@ -301,7 +305,7 @@ class ThzController extends BaseController
                 $notes = $this->thzMasterNotesModel->ticketConversationList($thz_id, $returnType);
                 $result['notes'] = !empty($notes) ? $notes : [];
             } else {
-                // return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(400);        
+                log_message('error', 'No tickets found for ticket id ' . json_encode($thz_id));        
                 throw new \RuntimeException('No tickets found', 400);
             }
         } else {
@@ -365,6 +369,7 @@ class ThzController extends BaseController
             if ($method === 'get') {
                 $types = $this->thzTypeModel->select('id,name,is_active')->where('is_active', 1)->findAll();
                 if (empty($types)) {
+                    log_message('error', 'No ticket types found '); 
                     return $this->response->setJSON(['status'  => 'error', 'message' => 'No ticket types found'])->setStatusCode(404);
                 }
                 return $this->response->setJSON(['status' => 'success', 'data'   => $types])->setStatusCode(200);
@@ -426,7 +431,7 @@ class ThzController extends BaseController
 
 
             if (empty($details)) {
-                // return $this->response->setJSON([ 'status'  => 'error','message' => 'No History found'])->setStatusCode(404);
+                    log_message('error', 'No history details found for ticket id  ' . json_encode($thz_id) ); 
                 throw new \RuntimeException('No History found', 404);
             }
 
@@ -625,6 +630,8 @@ class ThzController extends BaseController
 
                     $cc = getenv('G_ticketing_system_cc');
 
+                    log_message('error',  "env for cc G_ticketing_system_cc ".$cc);
+
                     $template = empty($assignee_email) 
                         ? 'ticket_save_create_user_unassigned' 
                         : 'ticket_save_create_user_assigned';
@@ -633,7 +640,7 @@ class ThzController extends BaseController
                         $data['assignee_email'] = $assignee_email;
                     }
 
-                    $this->sendEmail($template, $data, $user_email, $ticketId);
+                        $this->sendEmail($template, $data, $user_email, $ticketId);
 
                     // send to account manager and if it is more than one email also no problem we send to all account managers
                     if (!empty($account_manager_email)) {
@@ -676,10 +683,14 @@ class ThzController extends BaseController
         $mailTemplate    =  $this->ticketMailTemplateModel->where('template_name', $templateName)->findAll()[0] ?? [];
 
         if (empty($mailTemplate)) {
-            log_message('error','No Template Found');
+            log_message('error','No Mail Template Found To send email in ticketing system');
             return;
         }
 
+        if( empty($cc)){
+            log_message('error', 'empty cc attached for  template name : ' . json_encode($templateName));
+        }
+
         $mailTemplate['subject'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['subject']);
 
         $mailTemplate['mail_content'] = str_replace('%subject%', $data['subject'] ?? '', $mailTemplate['mail_content']);