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FIX_THZ Ticket Type

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venba-Inspriron-3558 2025-08-30 11:57:14 +05:30
parent 565905c874
commit 204a683284
4 changed files with 198 additions and 63 deletions
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1
app/Config/Routes.php
View File

@ -564,6 +564,7 @@ $routes->group("employeeRest", ["filter" => "authJWT"], function ($routes) {
$routes->post("ticketConversationSave", "ThzController::ticketConversationSave");
$routes->get("ticketConversationList", "ThzController::ticketConversationList");
$routes->get("ticketHistoryList", "ThzController::ticketHistoryList");
$routes->match(['get','post','put'], 'ticketType', 'ThzController::ticketType');
$routes->get("hrFileList", "EmployeeRestController::hrFileList");
$routes->get("hrFileUploadMasters", "EmployeeRestController::hrFileUploadMasters");

220
app/Controllers/ThzController.php
View File

@ -31,6 +31,7 @@ class ThzController extends BaseController
protected $clientModel;
protected $ticketMailTemplateModel;
protected $myLogger;
public function __construct()
{
@ -43,6 +44,7 @@ class ThzController extends BaseController
$this->clientPolicyModel = new ClientPolicyModel();
$this->clientModel = new ClientModel();
$this->ticketMailTemplateModel = new TicketMailTemplateModel();
$this->myLogger = \Config\Services::mylogger();
}
public function index()
@ -51,7 +53,8 @@ class ThzController extends BaseController
}
public function ticketSave(){
try
{
$data = $this->request->getPost();
if (!empty($data['thz_id'])) {
@ -99,11 +102,27 @@ class ThzController extends BaseController
'message' => $result ? "Ticket {$text}d successfully " : "Unable to {$text} ticket. Please try again." ,
'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed..!!'
])->setStatusCode($result ? 200 : 400);
} catch (\Throwable $e) {
$code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
$isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
|| $e instanceof \mysqli_sql_exception
|| $e instanceof \PDOException;
$context = ['title' => get_class($e),'type' => get_class($e),'code' => $code,'message' => $e->getMessage(),'file' => $e->getFile(),'line' => $e->getLine()];
$this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
return $this->response->setJSON([ 'status' => 'error', 'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
'ref' => $isDbError ? 'database' : 'application' . $code . ' / ' . $e->getLine()
])->setStatusCode($code);
}
}
public function ticketList()
{
try{
$returnType = strtolower($this->request->getGet('return_type') ?? 'api');
@ -117,7 +136,8 @@ class ThzController extends BaseController
if ($returnType === 'api') {
if (empty($tickets)) {
return $this->response->setJSON([ 'status' => 'error','message' => 'No tickets found'])->setStatusCode(404);
// return $this->response->setJSON([ 'status' => 'error','message' => 'No tickets found'])->setStatusCode(404);
throw new \RuntimeException('No tickets found', 400);
}
}else{
@ -126,18 +146,37 @@ class ThzController extends BaseController
$data['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3','4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu
// 2,3,4 remain person varannum.
$data['client_list'] = $this->clientModel->getCreatedByUserName();
$data['ticket_type'] = $this->thzTypeModel->where('is_active', 1)->findAll();
return $this->loadLayout('thz_list', $data);
}
return $this->response->setJSON([
'status' => 'success',
'data' => $tickets,
])->setStatusCode(200);
}
catch (\Throwable $e) {
$code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
$isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
|| $e instanceof \mysqli_sql_exception
|| $e instanceof \PDOException;
$context = ['title' => get_class($e),'type' => get_class($e),'code' => $code,'message' => $e->getMessage(),'file' => $e->getFile(),'line' => $e->getLine()];
$this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
return $this->response->setJSON([ 'status' => 'error', 'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
'ref' => $isDbError ? 'database' : 'application' . $code . ' / ' . $e->getLine()
])->setStatusCode($code);
}
}
public function ticketConversationSave(){
try {
$data = $this->request->getPost();
$data['notes_type'] = $data['notes_type'] ?? 'External' ;
@ -145,7 +184,8 @@ class ThzController extends BaseController
$result = $this->thzMasterNotesModel->insert($data);
if(empty($result)){
return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
// return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
throw new \RuntimeException('No tickets found', 404);
}
if($data['notes_type'] == "External"){
@ -161,41 +201,72 @@ class ThzController extends BaseController
'message' => $result ? "Ticket Notes created successfully" : "Unable to create ticket notes. Please try again." ,
'notification' => $emailNotificationResult ? 'Email Notification Success..!!' : 'Email Notification Failed Or No Need..!!'
])->setStatusCode($result ? 200 : 400);
}
catch (\Throwable $e) {
$code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
$isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
|| $e instanceof \mysqli_sql_exception
|| $e instanceof \PDOException;
$context = ['title' => get_class($e),'type' => get_class($e),'code' => $code,'message' => $e->getMessage(),'file' => $e->getFile(),'line' => $e->getLine()];
$this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
return $this->response->setJSON([ 'status' => 'error', 'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
'ref' => $isDbError ? 'database' : 'application' . $code . ' / ' . $e->getLine()
])->setStatusCode($code);
}
}
public function ticketAutoFetchDetails(){
public function ticketAutoFetchDetails()
{
try {
$data = $this->request->getPost();
$client_id = $data['client_id'];
$mobile = $data['mobile'];
$client_id = $data['client_id'] ?? null;
$mobile = $data['mobile'] ?? null;
if($client_id && $mobile){
$details = $this->thzMasterModel->ticketAutoFetchDetails($client_id ,$mobile);
if(empty($details)){
return $this->response->setJSON((['status' => 'error', 'message' => 'No Data found']))->setStatusCode(400);
}else{
$policyIds = array_column($details, 'policy_id');
$policyIds = array_filter($policyIds);
$clientPolicy = $this->clientPolicyModel->whereIn('id', $policyIds)->where('is_active', 1)->get()->getResultArray();
$result['client_details'] = $details;
$result['policy_details'] = empty($clientPolicy) ? [] : $clientPolicy ;
if ($client_id && $mobile) {
$details = $this->thzMasterModel->ticketAutoFetchDetails($client_id, $mobile);
if (empty($details)) {
throw new \RuntimeException('No Data found', 400);
}
}else{
return $this->response->setJSON((['status' => 'error', 'message' => 'Client and Mobile Not found']))->setStatusCode(400);
}
return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(200);
$policyIds = array_filter(array_column($details, 'policy_id'));
$clientPolicy = !empty($policyIds)
? $this->clientPolicyModel->whereIn('id', $policyIds)->where('is_active', 1)->get()->getResultArray()
: [];
$result['client_details'] = $details;
$result['policy_details'] = $clientPolicy ?? [];
} else {
throw new \RuntimeException('Client and Mobile Not found', 400);
}
return $this->response->setJSON(['status' => 'success', 'data' => $result])->setStatusCode(200);
}
catch (\Throwable $e) {
$code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
$isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
|| $e instanceof \mysqli_sql_exception
|| $e instanceof \PDOException;
$context = ['title' => get_class($e),'type' => get_class($e),'code' => $code,'message' => $e->getMessage(),'file' => $e->getFile(),'line' => $e->getLine()];
$this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
return $this->response->setJSON([ 'status' => 'error', 'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
'ref' => $isDbError ? 'database' : 'application' . $code . ' / ' . $e->getLine()
])->setStatusCode($code);
}
}
public function ticketConversationList(){
public function ticketConversationList()
{
$data = $this->request->getGet();
$returnType = strtolower($this->request->getGet('return_type') ?? 'api');
@ -215,16 +286,32 @@ class ThzController extends BaseController
$notes = $this->thzMasterNotesModel->ticketConversationList($thz_id, $returnType );
$result['notes'] = !empty($notes) ? $notes : [];
}else{
return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(400);
// return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(400);
throw new \RuntimeException('No tickets found', 400);
}
}else{
return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
// return $this->response->setJSON((['status' => 'error', 'message' => 'No tickets found']))->setStatusCode(404);
throw new \RuntimeException('No tickets found', 404);
}
if ($returnType === 'api') {
return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(200);
try {
return $this->response->setJSON((['status' => 'success', 'data' => $result]))->setStatusCode(200);
} catch (\Throwable $e) {
$code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
$isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
|| $e instanceof \mysqli_sql_exception
|| $e instanceof \PDOException;
$context = ['title' => get_class($e),'type' => get_class($e),'code' => $code,'message' => $e->getMessage(),'file' => $e->getFile(),'line' => $e->getLine()];
$this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
return $this->response->setJSON([ 'status' => 'error', 'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
'ref' => $isDbError ? 'database' : 'application' . $code . ' / ' . $e->getLine()
])->setStatusCode($code);
}
}else{
$assign_to = $result['master'][0]['assign_to'];
@ -247,24 +334,24 @@ class ThzController extends BaseController
$result['assignee'] = $this->userModel->where('is_active', 1)->whereIn('role', ['2', '3','4'])->findAll(); // enga 5-"head" and 1-"admin" assign pannvaga so dropdown la varakudhathu
// 2,3,4 remain person varannum.
$result['policy_terms'] = $toGetPolicyId ? $this->getPolicyTerms($toGetPolicyId) : '';
$result['ticket_type'] = $this->thzTypeModel->where('is_active', 1)->findAll();
return $this->loadLayout('thz_notes', $result);
}
}
}
public function ticketType()
{
$method = $this->request->getMethod(); // get, post
if ($method === 'get') {
$types = $this->thzTypeModel->where('is_active', 1)->findAll();
$method = $this->request->getMethod(); // get, post
try{
if ($method === 'get') {
$types = $this->thzTypeModel->select('id,name,is_active')->where('is_active', 1)->findAll();
if (empty($types)) {
return $this->response->setJSON(['status' => 'error','message' => 'No ticket types found'])->setStatusCode(404);
}
return $this->response->setJSON(['status' => 'success','data' => $types])->setStatusCode(200);
}
if ($method === 'post') {
@ -280,20 +367,37 @@ class ThzController extends BaseController
$result = true;
}
$id = isset($insertID) && !empty($insertID) ? $insertID : $updateID ;
$id = isset($insertID) && !empty($insertID) ? $insertID : ($updateID ?? null);
return $this->response->setJSON([
'status' => $id ? 'success' : 'error',
'message' => $id ? "Ticket Type {$text}d successfully " : "Unable to {$text} ticket type. Please try again." ,
'id' => $id
return $this->response->setJSON([
'status' => $id ? 'success' : 'error',
'message' => $id ? "Ticket Type {$text}d successfully" : "Unable to {$text} ticket type. Please try again.",
'id' => $id
])->setStatusCode($id ? 200 : 400);
}
return $this->response->setJSON(['status' => 'error','message' => 'No ticket types found'])->setStatusCode(404);
}
return $this->response->setJSON([ 'status' => 'error', 'message' => 'Invalid request method' ])->setStatusCode(405);
}
catch (\Throwable $e) {
$code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
$isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
|| $e instanceof \mysqli_sql_exception
|| $e instanceof \PDOException;
$context = ['title' => get_class($e),'type' => get_class($e),'code' => $code,'message' => $e->getMessage(),'file' => $e->getFile(),'line' => $e->getLine()];
$this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
return $this->response->setJSON([ 'status' => 'error', 'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
'ref' => $isDbError ? 'database' : 'application' . $code . ' / ' . $e->getLine()
])->setStatusCode($code);
}
}
public function ticketHistoryList()
{
try
{
$data = $this->request->getGet();
$thz_id = $data['thz_id'];
// $details = $this->thzHistoryModal->whereIn('thz_id', $thz_id)->where('is_active', 1)->get()->getResultArray();
@ -306,11 +410,27 @@ class ThzController extends BaseController
if (empty($details)) {
return $this->response->setJSON([ 'status' => 'error','message' => 'No History found'])->setStatusCode(404);
// return $this->response->setJSON([ 'status' => 'error','message' => 'No History found'])->setStatusCode(404);
throw new \RuntimeException('No History found', 404);
}
return $this->response->setJSON(['status' => 'success','data' => $details])->setStatusCode(200);
return $this->response->setJSON(['status' => 'success','data' => $details])->setStatusCode(200);
} catch (\Throwable $e) {
$code = ($e->getCode() && $e->getCode() >= 100 && $e->getCode() < 600) ? $e->getCode() : 500;
$isDbError = $e instanceof \CodeIgniter\Database\Exceptions\DatabaseException
|| $e instanceof \mysqli_sql_exception
|| $e instanceof \PDOException;
$context = ['title' => get_class($e),'type' => get_class($e),'code' => $code,'message' => $e->getMessage(),'file' => $e->getFile(),'line' => $e->getLine()];
$this->myLogger->logme('error', "Exception: {message} in {file} on line {line}", $context, 0);
return $this->response->setJSON([ 'status' => 'error', 'message' => $isDbError ? 'Data Access Error' : $e->getMessage(),
'ref' => $isDbError ? 'database / ' : 'application / ' . $code . ' / ' . $e->getLine()
])->setStatusCode($code);
}
}

29
app/Views/thz_list.php
View File

@ -7,8 +7,17 @@
width: 100%;
}
/* .table thead th {
vertical-align: bottom;
border-bottom: 2px solid #fff;
} */
/* Add shadow + spacing row "card" effect */
tbody tr {
/* box-shadow: 0 2px 5px rgba(0,0,0,0.08); */
}
/* Search input with icon */
.dataTables_filter {
position: absolute;
@ -196,7 +205,7 @@ table thead th {
</div>
</div>
<div>
<table data-custom-table-css="table" id="scroll-horizontal-datatable" class="table w-100 nowrap text-custom-black text-custom app-font-family app-datatable">
<table id="scroll-horizontal-datatable" class="table w-100 nowrap text-custom-black text-custom app-font-family app-datatable">
<thead class="app-table-head">
<tr>
<th>Ticket ID</th>
@ -341,17 +350,17 @@ table thead th {
<label for="ticket_type">Ticket Type<span class="text-danger">*</span></label>
<select class="form-control" id="ticket_type" name="ticket_type" required onchange="hideandshowpolicy()">
<option value="">Select Ticket Type</option>
<option value="Sales" selected >Sales</option>
<option value="Service">Service</option>
<!-- <option value="0">+ Add New</option>
<!-- <option value="Sales" selected >Sales</option> -->
<!-- <option value="Service">Service</option> -->
<!-- <option value="0">+ Add New</option> -->
<?php if (!empty($ticket_type)): ?>
<?php foreach ($ticket_type as $t): ?>
<option value="<?= esc($t['name']) ?>"
<?= ($t['name'] === "Sales") ? 'selected' : '' ?>>
<?= (strtolower($t['name']) === "sales") ? 'selected' : '' ?>>
<?= esc($t['name']) ?>
</option>
<?php endforeach; ?>
<?php endif; ?> -->
<?php endif; ?>
</select>
</div>
@ -725,15 +734,14 @@ $(document).ready(function() {
hideandshowpolicy();
var ticketsTable = $('#scroll-horizontal-datatable');
$('#scroll-horizontal-datatable_filter').prepend('<i class="mdi mdi-magnify"></i>');
if (ticketsTable.length) {
ticketsTable.DataTable({
scrollX: true,
dom: "<'row'<'col-sm-6'f><'col-sm-6 text-right'B>>" +
"<'row'<'col-sm-12'tr>>" +
"<'row'<'col-sm-5'i><'col-sm-7'p>>",
dom: "<'row'<'col-sm-2'f><'col-sm-10 text-right'B>>" +
"<'row'<'col-sm-12'tr>>" +
"<'row'<'col-sm-5'i><'col-sm-7'p>>",
buttons: [
{
text: '<i class="mdi mdi-plus" ></i><span class="app-font-family btn-custom"> Create New Ticket </span>',
@ -775,7 +783,6 @@ $(document).ready(function() {
},
paging: true,
pageLength: 25,
ordering: false,
});
} else {

11
app/Views/thz_notes.php
View File

@ -347,8 +347,15 @@ hr{
<label for="ticket_type" class="sub-title-text app-font-family">Ticket Type<span class="text-danger">*</span></label>
<select class="form-control" id="ticket_type" name="ticket_type" required>
<option value="">Select Ticket Type</option>
<option value="Sales">Sales</option>
<option value="Service">Service</option>
<!-- <option value="Sales">Sales</option>
<option value="Service">Service</option> -->
<?php if (!empty($ticket_type)): ?>
<?php foreach ($ticket_type as $t): ?>
<option value="<?= esc($t['name']) ?>" >
<?= esc($t['name']) ?>
</option>
<?php endforeach; ?>
<?php endif; ?>
</select>
</div>