diff --git a/app/Controllers/EmployeeRestController.php b/app/Controllers/EmployeeRestController.php
index 2c78d14a..05944b51 100755
--- a/app/Controllers/EmployeeRestController.php
+++ b/app/Controllers/EmployeeRestController.php
@@ -3911,6 +3911,8 @@ class EmployeeRestController extends AdminController
         $emp_id = $this->request->getGet('emp_id');
         $ticket_type = $this->request->getGet('ticket_type') ?? null;
         $ticket_id = $this->request->getGet('ticket_id') ?? null;
+        $mobile_number = $this->request->getGet('mobile_number') ?? null;
+        $email_id = $this->request->getGet('email_id') ?? null;
         $request = \Config\Services::request();
         $uri = $request->uri->getPath();
         $returnType = "";
@@ -3921,6 +3923,11 @@ class EmployeeRestController extends AdminController
             return $this->response->setJSON(['status' => false, 'code' => 200, 'message' => 'emp_id is required.'])->setStatusCode(404);
         }
 
+        $retail_ticket_data = [];
+        if(!empty($mobile_number) || !empty($email_id)){
+            $retail_ticket_data = $this->getRetailPolicyClaimData($this->request->getGet());
+        }
+
         $TicketMasterModel = new TicketMasterModel();
         $ticket_data = $TicketMasterModel->get_ticket_data($emp_id, $returnType, $ticket_type, $ticket_id);
 
@@ -3995,9 +4002,108 @@ class EmployeeRestController extends AdminController
             }
         }
 
+        $ticket_data = array_merge($ticket_data, $retail_ticket_data);
+
         return $this->response->setJSON(['ticket_data' => $ticket_data])->setStatusCode(200);
     }
 
+    public function getRetailPolicyClaimData($receviedPayload)
+    {   
+        try {
+            // Create minimal retail user object
+            $retailUserData = (object) [
+                'id'        => null,
+                'mobile'    => $receviedPayload['mobile_number'] ?? null,
+                'email_id'  => $receviedPayload['email_id'] ?? null
+            ];
+
+            // Get retail policies of user
+            $empRetailPolicyData = $this->getEmpRetailPolicy($retailUserData);
+
+            if (empty($empRetailPolicyData)) {
+                return [];
+            }
+
+            // Fetch ticket data for each policy
+            $retail_ticket_data = [];
+            foreach ($empRetailPolicyData as $policy) {
+                $tickets = $this->ticketMaster
+                    ->select("
+                        ticket_master.*,
+                        (
+                            SELECT th1.old_value
+                            FROM ticket_history th1
+                            JOIN ticket_claim_status tcs ON th1.old_value = tcs.id
+                            WHERE th1.field_name = 'claim_status_id'
+                            AND th1.ticket_id = ticket_master.id
+                            AND th1.id = (
+                                SELECT MAX(th2.id)
+                                FROM ticket_history th2
+                                WHERE th2.ticket_id = th1.ticket_id
+                                AND th2.field_name = 'claim_status_id'
+                            )
+                        ) AS old_status_id
+                    ")
+                    ->where('is_active', 1)
+                    ->where('client_id', $policy['client_id'])
+                    ->where('policy_transaction_id', $policy['policy_transaction_id'])
+                    ->findAll();
+
+                if (!empty($tickets)) {
+                    $retail_ticket_data = array_merge($retail_ticket_data, $tickets);
+                }
+            }
+
+            if (empty($retail_ticket_data)) {
+                return [];
+            }
+
+            // Fetch grouped claim statuses
+            $client_claim_status = $this->getClaimStatusGrouped(); // Format expected: [status => [ids]]
+            $claim_type = $this->getClaimTypeMaster('internal');
+
+            // Convert claim type for quick access
+            $typeMap = array_column($claim_type, 'claim_type', 'id');
+
+            // Map status name to each ticket
+            foreach ($retail_ticket_data as &$ticket) {
+                $ticket['claim_status'] = null; // Default
+
+                $ticket['claim_type_name'] = $typeMap[$ticket['claim_type']] ?? null;
+                foreach ($client_claim_status as $status_name => $status_list) {
+                    if (in_array($ticket['claim_status_id'], $status_list)) {
+                        $ticket['claim_status'] = $status_name;
+                        break;
+                    }
+
+                    if (in_array($ticket['old_status_id'], $status_list)) {
+                        $ticket['claim_status'] = $status_name;
+                        break;
+                    }
+                }
+            }
+
+            return $retail_ticket_data;
+
+        }catch (\Throwable $th) {
+
+            $errorData = [
+                'message' => $th->getMessage(),
+                'file'    => $th->getFile(),
+                'line'    => $th->getLine(),
+                'code'    => $th->getCode(),
+                'trace'   => $th->getTraceAsString(),
+                'trace_array' => $th->getTrace(), // full array version (optional)
+                'function' => $th->getTrace()[0]['function'] ?? null,
+                'class' => $th->getTrace()[0]['class'] ?? null,
+            ];
+
+            $this->myLogger->logme("error", "EMPLOYEE-REST-CONTROLLER - getRetailPolicyClaimData: Exception: " . json_encode($errorData ?? []));
+
+            return [];
+        }
+    }
+
     public function getClaimStatusGrouped()
     {
         // Fetch active claim statuses
@@ -4023,7 +4129,6 @@ class EmployeeRestController extends AdminController
         return $result;
     }
 
-
     // not in use did for testing
     function encrypt_for_sso(): string
     {
@@ -4779,6 +4884,7 @@ class EmployeeRestController extends AdminController
                 $emp_retail_client_data = $this->clientModel
                     ->select("
                         '{$emp_id}' AS emp_id,
+                        clients.id as client_id,
                         clients.client_name as insurerd_name,
                         clients.email as insurerd_mail,
                         clients.phone as insurerd_mobile,
@@ -4811,6 +4917,7 @@ class EmployeeRestController extends AdminController
                 $emp_retail_client_data = $this->clientModel
                     ->select("
                         '{$emp_id}' AS emp_id,
+                        clients.id as client_id,
                         clients.client_name as insurerd_name,
                         clients.email as insurerd_mail,
                         clients.phone as insurerd_mobile,
@@ -4973,7 +5080,7 @@ class EmployeeRestController extends AdminController
         ], 200);
     }
 
-    public function getClaimTypeMaster()
+    public function getClaimTypeMaster($return_type = 'api')
     {
         $data = db_connect()->table('partner_claim_type_master')->select('id,claim_type')->where('is_active',1)->get()->getResultArray();
 
@@ -4981,7 +5088,11 @@ class EmployeeRestController extends AdminController
             return $this->respond(['status' => 'failed', 'code' => 404, 'data' => []], 200);
         }
 
-        return $this->respond(['status' => 'success', 'code' => 200,  'data' => $data]);
+        if($return_type == 'api'){
+            return $this->respond(['status' => 'success', 'code' => 200,  'data' => $data]);
+        }else{
+            return $data;
+        }
     }
 
     public function uploadIRDocs()