FEAT_TICKET_HISTORY_MODEL_SRI

app/Controllers/TicketController.php

@@ -126,7 +126,7 @@ class TicketController extends BaseController
             $data['ticket_type'] = $this->ticketType;
             $data['claim_status'] = $this->claimStatus->select('id,ticket_type,claim_status')->where('is_active',1)->findAll();
             $data['client_list'] = $this->clientModel->select('id,client_name')->where('is_active',1)->findAll();
-
+            $data['ticket_data'] = $this->ticketSearch(1);
             return $this->loadLayout('ticket_search', $data);
 
         } else{
@@ -137,8 +137,25 @@ class TicketController extends BaseController
         }
     }
 
-    public function ticketSearch()
+    public function ticketSearch($action = null)
     {
+        //action 1 get last 100 rows, action 2 filter and get all rows related to that
+        if ($action == 1){
+            $data = $this->ticketMasterModel
+            ->select('ticket_master.id, ticket_claim_status.claim_status as status, 
+            ticket_master.claim_number as claim_no,ticket_master.tpa_id,ticket_master.emp_name,
+            insurers.name as insurer_name, clients.client_name,
+            DATE_FORMAT(ticket_master.created_at, "%d-%m-%Y") as tat')
+            ->join('insurers', 'insurers.id = ticket_master.insurer_id and insurers.is_active = 1', 'left')
+            ->join('clients', 'clients.id = ticket_master.client_id and clients.is_active = 1', 'left')
+            ->join('ticket_claim_status', 'ticket_claim_status.id = ticket_master.claim_status_id and ticket_claim_status.is_active = 1', 'left')
+            ->where('ticket_master.is_active', 1)
+            ->orderBy('ticket_master.id', 'DESC')            
+            ->limit(100)
+            ->findAll();
+
+            return $data;
+        }else{
             $search_data = $this->request->getPost();
         // print_r($search_data); 
         $where = [];
@@ -164,6 +181,7 @@ class TicketController extends BaseController
         // print_rr($data);die();
         return $data;
         }
+    }
 
     public function ticket_form($ticket_type)
     {
@@ -224,6 +242,7 @@ class TicketController extends BaseController
         ->first();
         $data['placeHolders'] = $this->placeHolders;
         $data['message_data'] = $this->getTicketMessage($ticket_id);
+        $data['ticket_history'] =  $this->ticketHistory($ticket_id);
         // dd($data);
 
         return $this->loadLayout('ticket_edit_onbording', $data);
@@ -472,4 +491,124 @@ class TicketController extends BaseController
 
     }
 
+    public function ticketHistory($ticket_id){
+        $sql = "SELECT 
+    th.id,
+    th.field_name,
+    th.display_name,
+    th.old_value,
+    th.new_value,
+    th.created_at,
+    CONCAT(creator.first_name, ' ', creator.last_name) as modified_by,
+    -- Claim Status
+    old_status.claim_status as old_status_value,
+    new_status.claim_status as new_status_value,
+    
+    -- Account Manager 
+    CONCAT(old_account_manager.first_name, ' ', old_account_manager.last_name) as old_account_manager,
+    CONCAT(new_account_manager.first_name, ' ', new_account_manager.last_name) as new_account_manager,
+    
+    -- Insured Employee ID Change
+    old_insured_emp.name as old_insured_id_name,
+    new_insured_emp.name as new_insured_id_name
+
+    
+    
+FROM 
+    ticket_history th
+    
+    -- Join for the user who made the change
+    LEFT JOIN user_profiles creator 
+        ON th.created_by = creator.id
+        
+    -- Status value lookups
+    LEFT JOIN ticket_claim_status old_status 
+        ON th.field_name = 'claim_status_id' 
+        AND th.old_value = old_status.id 
+        AND old_status.is_active = 1
+    LEFT JOIN ticket_claim_status new_status 
+        ON th.field_name = 'claim_status_id' 
+        AND th.new_value = new_status.id 
+        
+    LEFT JOIN user_profiles as old_account_manager
+        ON th.field_name = 'acm_id'
+        AND th.old_value = old_account_manager.id
+        
+    LEFT JOIN user_profiles as new_account_manager
+        ON th.field_name = 'acm_id'
+        AND th.new_value = new_account_manager.id
+        
+    LEFT JOIN employees as old_insured_emp
+        ON th.field_name = 'insured_emp_id'
+        AND th.old_value = old_insured_emp.id
+        
+    LEFT JOIN employees as new_insured_emp
+        ON th.field_name = 'insured_emp_id'
+        AND th.new_value = new_insured_emp.id
+
+    
+   
+WHERE 
+    th.ticket_id = $ticket_id
+    AND th.is_active = 1
+ORDER BY 
+    th.created_at DESC";
+        $data = $this->ticketHistoryModel->query($sql)->getResultArray();
+        $priorityType = $this->priorityType;
+        $relationshipType = $this->relationshipType;
+        $modeOFIntimate = $this->modeOFIntimate;
+        $claim_type = $this->claimType;
+        foreach ($data as &$row){
+            if ($row['field_name'] == 'claim_status_id'){
+                $new_old_value = isset($row['old_status_value'])?$row['old_status_value']:'-';
+                $new_new_value = $row['new_status_value'];
+                $row['old_value'] = $new_old_value;
+                $row['new_value'] = $new_new_value;
+            }elseif ($row['field_name'] == 'acm_id'){
+                $new_old_value = isset($row['old_account_manager'])?$row['old_account_manager']:'-';
+                $new_new_value = $row['new_account_manager'];
+                $row['old_value'] = $new_old_value;
+                $row['new_value'] = $new_new_value;
+            }elseif ($row['field_name'] == 'insured_emp_id'){
+                $new_old_value = isset($row['old_insured_id_name'])?$row['old_insured_id_name']:'-';
+                $new_new_value = $row['new_insured_id_name'];
+                $row['old_value'] = $new_old_value;
+                $row['new_value'] = $new_new_value;
+            }elseif ($row['field_name'] == 'priority'){
+                $new_old_value = isset($priorityType[$row['old_value']])?$priorityType[$row['old_value']]:'-';
+                $new_new_value = $priorityType[$row['new_value']];
+                $row['old_value'] = $new_old_value;
+                $row['new_value'] = $new_new_value;
+            }elseif ($row['field_name'] == 'relationship'){
+                $new_old_value = isset($relationshipType[$row['old_value']])?$relationshipType[$row['old_value']]: '-';
+                $new_new_value = $relationshipType[$row['new_value']];
+                $row['old_value'] = $new_old_value;
+                $row['new_value'] = $new_new_value;
+            }elseif ($row['field_name'] == 'mode_of_intimation'){
+                $new_old_value = isset($modeOFIntimate[$row['old_value']])?$modeOFIntimate[$row['old_value']]:"-";
+                $new_new_value = $modeOFIntimate[$row['new_value']];
+                $row['old_value'] = $new_old_value;
+                $row['new_value'] = $new_new_value;
+            }
+            elseif ($row['field_name'] == 'claim_type'){
+                $new_old_value = isset($claim_type[$row['old_value']])?$claim_type[$row['old_value']]:'-';
+                $new_new_value = $claim_type[$row['new_value']];
+                $row['old_value'] = $new_old_value;
+                $row['new_value'] = $new_new_value;
+            }
+            elseif ($row['field_name'] == 'claim_type'){
+                $new_old_value = isset($claim_type[$row['old_value']])?$claim_type[$row['old_value']]:'-';
+                $new_new_value = $claim_type[$row['new_value']];
+                $row['old_value'] = $new_old_value;
+                $row['new_value'] = $new_new_value;
+            }else{
+                $new_old_value = isset($row['old_value'])?$row['old_value']:'-';
+                $row['old_value'] = $new_old_value;
+            }   
+        }
+        
+        return($data);
+
+    }
+
 }

app/Models/TicketHistoryModel.php

@@ -12,7 +12,8 @@ class TicketHistoryModel extends Model
     protected $returnType       = 'array';
     protected $useSoftDeletes   = false;
     protected $protectFields    = true;
-    protected $allowedFields    = [];
+    protected $allowedFields    = ['id','field_name','display_name','old_value',
+    'new_value','created_by','created_at','updated_by','updated_at','is_active'];
 
   // Callbacks
   protected $allowCallbacks       = true;

app/Views/ticket_history.php

@@ -2,12 +2,13 @@
     <div class="col-12">
         <div class="card-body">
             <div class="table-responsive">
-                <table id="scroll-horizontal-datatable" class="table w-100 nowrap">
+                <table id="scroll-horizontal-datatable" class="table w-100">
                     <thead class="bg-light">
                         <tr>
                             <th>Field</th>
-                            <th>Old Value</th>
+                            <!-- <th>Old Value</th>
-                            <th>New Value</th>
+                            <th>New Value</th> -->
+                            <th>Change</th>
                             <th>User</th>
                             <th>Date/Time</th>
                         </tr>
@@ -16,12 +17,11 @@
                         <?php if (isset($ticket_history)) { ?>
                         <?php foreach($ticket_history as $index => $row){ ?>
                         <tr>
-                            <td><?php echo $row['status']; ?></td>
+                            <td><?php echo $row['display_name']; ?></td>
-                            <td><?php echo $row['claim_no']; ?></td>
+                            <td><?php echo $row['old_value'].' => '.$row['new_value']; ?></td>
-                            <td><?php echo $row['tpa_id']; ?></td>
+                            <!-- <td><?php //echo $row['new_value']; ?></td> -->
-                            <td><?php echo $row['emp_name']; ?></td>
+                            <td><?php echo $row['modified_by']; ?></td>
-                            <td><?php echo $row['insurer_name']; ?></td>
+                            <td><?php echo $row['created_at']; ?></td>
-                            <td><?php echo $row['client_name']; ?></td>
                         </tr>
                         <?php } ?>
                         <?php } ?>
@@ -31,3 +31,43 @@
         </div>
     </div>
 </div> <!-- end col-->
+
+<script>
+   $(document).ready(function() {
+
+var ticketsTable = $('#scroll-horizontal-datatable');
+
+if (ticketsTable.length) {
+    ticketsTable.DataTable({
+        // scrollX: true,
+        dom: "<'row'<'col-sm-6'f><'col-sm-6 text-right'>>" + // Filter left, buttons right
+            "<'row'<'col-sm-12'tr>>" +
+            "<'row'<'col-sm-5'i><'col-sm-7'p>>", // Pagination at the bottom, without page length selector
+        // buttons: [{
+        //         extend: 'csv',
+        //         text: 'CSV',
+        //         title: 'Ticket_History',
+        //     },
+        //     {
+        //         extend: 'excel',
+        //         text: 'Excel',
+        //         title: 'Ticket_History',
+        //         exportOptions: {
+        //             orthogonal: 'sort'
+        //         },
+        //     }
+
+        // ],
+        language: {
+            search: "_INPUT_",
+            searchPlaceholder: "Search..."
+        },
+        paging: true, // Enable pagination
+        pageLength: 10, // Set default number of rows per page (optional)
+        ordering: false,
+    });
+} else {
+    console.error("Table atet found.");
+}
+});
+</script>

app/Views/ticket_search.php

@@ -161,7 +161,7 @@ function fetchTicketListData() {
     var requestData = {
         ticket_type_id: ticket_type,
         pod_no: pod_no,
-        claim_no: claim_no,
+        claim_number: claim_no,
         emp_code: emp_code,
         claim_status_id: claim_status,
         emp_mobile: emp_mobile_no,